MEDICAL TREATMENT: GOING TO THE DOCTOR
OR THE DENTIST
The Dutch medical care system might be different from Dr. W. v.d. Bosch, Dr. A. Serrarens, Dr. H. Schers and Dr.
your system at home. Therefore, if you are in need of F. van de Laar, Schoolstraat 25, 6663 CP Lent.
medical treatment please follow the instructions below: Call for an appointment between 8 a.m. - 10 a.m. or from
10.30 a.m. - 12 noon, tel. 024-3221029.
Family doctor (general practitioner/huisarts)
If you need medical treatment, you can visit a general For emergencies during the day please call: tel. 024-
practitioner (huisarts). You will have to make an 3241478. For emergencies after 5 p.m. and during
appointment by telephone to consult the doctor at his or her weekends, call: tel. 0900-8880.
practice. Foreigners who come to the Netherlands are often
surprised by the manner in which medical treatment is The general practitioner may prescribe medication, which
provided here. To avoid confusion or frustration, the can be obtained from a pharmacy (apotheek). He or she
following information may be useful: in the Netherlands, may also refer you to a specialist at the hospital. If
your general practitioner will be your main source for necessary, the specialist will arrange hospitalisation for
medical care. The extent of responsibility and treatment of further treatment. Every time you visit your general
the general practitioner goes further than in many other practitioner or the pharmacy, bring your EU Health
countries. This means they seldom give recommendations Insurance Card or any other kind of proof of health
for treatment from a specialist and instead treat the insurance with you. General practitioners charge about
problem themselves. Furthermore, there is often the €25 for a visit.
impression that Dutch general practitioners under-medicate
their patients in comparison to many other countries. For Only in case of an emergency which requires acute
example, when calling for an appointment to see your medical care other than the care provided by a general
doctor it is not unusual to be told by the assistant that you practitioner on call, you can go to the First Aid Department
should wait several more days to see if your symptoms go of Radboud University Nijmegen Medical Centre (Eerste
away spontaneously. When they do not, you will be granted Hulp), Geert Grooteplein Zuid 12, also open nights and
an appointment to see the general practitioner. When Sundays, or dial 112, which is the national emergency
visiting the general practitioner, you may hear again that number.
you will need to wait before any medication is prescribed.
This is sometimes a point of frustration for foreigners when Dentist
visiting their general practitioner in the Netherlands, but it is If you want to make an appointment with a dentist
common practice here and experience shows it works out (tandarts) in Nijmegen you can call:
well. Tandartspraktijk E. Maenen, Bijleveldsingel 74, Nijmegen,
tel. 024 - 3221430, from 8.30 a.m.- 12.30 p.m. and from
For students/guests living in Nijmegen: 1.30 p.m. - 5 p.m. After 5 p.m. and during the weekend, the
You can visit the following general practitioner’s practice in message on the answering machine (message in Dutch)
Nijmegen: will inform you about which (other) dentist is on duty (for
Dr. W. Bijleveld, dr. Bakker, dr. Blom, St. Jacobslaan 343, acute cases).
6533 VD Nijmegen.
Call for an appointment between 8.30 a.m. - 12 noon and If you need to consult a dentist elsewhere you can look in
12.30 p.m. - 1.30 p.m., tel. 024-3550810. the Yellow Pages or the telephone book for ‘Tandarts(en)’
or contact the International Office. Dentists often demand
For emergencies during the day, until 5 p.m. please call: immediate payment in cash, so it would be wise to ask in
tel. 024-3567940. For emergencies after 5 p.m. and during advance for an estimate of the costs. Please note that
weekends please call: tel. 0900-8880. dental treatment is not always covered by medical
For students/guests living in Lent:
You can visit the following general practitioners in the
Health Centre in Lent:
HEALTH AND LIABILITY INSURANCE
You are required to have appropriate health insurance Liability insurance
when staying in the Netherlands. It is recommended that Please check with your (health) insurance company at
you have appropriate liability insurance as well. home whether you have valid liability insurance for the
If you are a citizen of a European Union country who will In the Netherlands, you are legally liable if someone suffers
stay temporarily, you only need to apply for the EU Health damage through a mistake or accident caused by you. That
Insurance Card in your own country. This card provides means you must compensate the other person for the
you with the same health insurance rights and benefits as damage suffered. Personal liability insurance
Dutch citizens. (aansprakelijkheidsverzekering/AVP) protects you against
EU Health Insurance Card
Representative in the Netherlands AVP covers almost all damage for which you, as a private
RINGEN individual, can be held liable, regardless of how the incident
Afdeling Buitenland occurred. Damage caused by motor vehicles, e.g. through
Postbus 1725 a collision, is not covered by the AVP. For this, you must
3800 BS Amersfoort take out third-party insurance (WA-verzekering).
tel. 033 - 4456870
fax 033 - 4455354 For a comparison of insurances and prices in the
Netherlands, please see the list of insurance companies
When you want to claim the medical costs (consultation you can find on
family doctor, dentist, etcetera) that you have made during www.prizewize.nl/verzekering/overzicht/overzicht_verzeker
your stay here, please contact AGIS Verzekeringen. aars (unfortunately this information is only available in
The insurance company will always demand an original
proof of payment / invoice and a copy of your EU Health International Insurance Passport for Students (IPS)
Insurance Card in order to process your claim. Always If your health or liability insurance does not cover your
make copies of all the documents you send them. temporary stay in the Netherlands, it is recommended to
Please also keep in mind that the exact coverage of costs obtain an International Insurance Passport for Students
will be determined by the specific terms and conditions of (IPS), which is intended for foreign students as well as
the insurance. foreign staff coming to the Netherlands for a temporary
stay. This insurance covers medical expenses, emergency
Note: this insurance only covers medical insurance, not dental expenses, extraordinary costs, legal aid, accidents,
liability. liability, baggage cover, and household goods in the event
of physical injury. Students from all countries pay €36.50
per month. The policy fee is €3.50 per
application/renewal. When you buy the IPS insurance
through the IPS website before your departure date, travel
insurance will also be included. You will have to pay the
premium before your trip abroad commences or no later
than 10 days after your arrival in the Netherlands.
A claimform can be obtained at the desk of the
International Office. Please make sure you make copies of
all the documents you send them.
For more information: www.ips-lippmann.nl (choose
English) or tel. +31-70-3028598.