Intermodal Freight Transport Logistics Best Practices

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					Intermodal Freight Transport
 & Logistics Best Practices
Promit cases

BRAVO “improving corridor quality and efficiency with BRAVO”........................................................................................ 4
COCA COLA Drikker AS “Intermodal transport on long distances”................................................................................... 7
COSMA “Container Operation System for Management and Administration of small and medium sized terminals”............ 10
HUPAC “Shuttle network with international integrated traction on transalpine corridors” .................................................. 13
NARCON “Innovative railway answer to the growing international transport needs” ......................................................... 16
PORT INFOLINK “Streamlining the transport chains in the port of Rotterdam with Port Infolink” ....................................... 19
RETRACK “unique collaboration between private railway companies”............................................................................. 22
RHINECONTAINER “Tight collaboration on the Rhine with service level agreements”....................................................... 25
RODER & UN RO-RO GROUP OF COMPANIES: “an innovative approach for sustainable intermodal transport”................ 28
SHORT SEA XML ....................................................................................................................................................... 31
STORAENSO “System traffic”...................................................................................................................................... 34
VOLVO “The “8” and “EuroBridge” ............................................................................................................................... 37

Supported by:

This compendium of intermodal freight transport & logistics best practices has been selected and published by the
European Intermodal Association, which is the ‘voice’ of intermodal transport.

Sources: PROMIT ‘promoting innovative intermodal freight transport’; BESTLOG ‘logistic best practices’, VIACOMBI
‘the gateway for transport intermodality’, all three projects funded by the European Commission, in addition to a
number of specifically labelled EIA ‘Intermodal Award’ winners. Neutral Jury: EU Commission, EU Parliament, various
single EU transport associations.

New cases can be added at a later stage. Contact EIA or its research partners to find out how your company could
be included, or the conditions for winning an Intermodal Award.

Sustainable mobility has been at the heart of EIA’s EU Transport policy, promotional and communications activities
since its foundation. All transport modes and industries from port to hinterland are welcome,
with the aim of developing smart and profitable logistics solutions.

                                                                                  (Nr. 1)

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Improving corridor quality and efficiency

                                                                                                                   (Nr. 1)
                                                                                                                  (Nr. 1)
Improving corridor quality and                       Starting Point
                                                     The Brenner Corridor is one of the mostly used
efficiency with BRAVO                                European freight corridors both by road and rail, which
                                                     is transiting the sensitive Alpine region. With an
                                                     objective to raise the volume of environmental-friendly
                                                     combined rail-road transport and increase rail’s market
                                                     share on the Brenner corridor, in 2002, all stakeholders
                                                     of this industry from Austria, Germany and Italy
                                                     committed themselves towards the Ministries of
                                                     Transport of the countries to the “Action Plan Brenner
                                                     2005”. This plan contains a set of measures required to
                                                     organize and ensure the short- to medium-term
                                                     upgrading of the level of service provided and improve
                                                     competitivenes in combined transport on this corridor.

Main Achievements                                    Solution
    Drastic modal shift
    90% punctuality for trains
    99.9% reliability for documents transport

Main Innovations
    Coherent open corridor management
    Interoperable rail traction
    Comprehensive quality management system
    including quality agreements
    Advanced monitoring and customer
    information system
    Extended & innovative intermodal services
                                                     Coherent open corridor management
    including time table tool                        scheme:
    New technology to capture conventional           This open corridor management scheme includes (1) an
    semitrailers                                     improvement and intensification of cooperation between
                                                     the railway undertaikings and infrastructure managers,
                                                     (2) an improvement of communication and data
Motivation                                           exchange to optimise the interfaces between parties
    Improving intermodal capacity on a strongly      involved, (3) an introduction of an overall quality system
    used corridor                                    and a removal of operational bottlenecks.
    Stabilising and improving quality and
    efficiency of intermodal transport to be more    Interoperable rail traction:
    competitive against road                         This interoperable rail traction involves multi-current
    Establishing the basis for long term growth of   locomotives including train path re-scheduling,
    intermodal transport                             simplification and harmonisation of locomotive approval
                                                     procedures (certification).

Main companies involved
                                                        Punctuality (with max tolerance of 15 min)
                                                     Punctuality 90%90% (with max tolerance of 15 min)
    KombiConsult and Hacon
                                                         ReliabilityMaxMax train delay of min min
                                                     Reliability          train delay of 180 180
    CEMAT, Ferriere Cattaneo, Hellas Transport,                          (related to of non punctual trains)
                                                                    (related to 10%10% of non punctual trains)
    Intercontainer Austria, Interporto Bologna           FlexibilityCancellation of regular trains up to 48 hours priorprior departure
                                                     Flexibility        Cancellation of regular trains up to 48 hours departure
                                                                    without extra charge
                                                                        without extra charge
    Lokomotion, ÖBB, Railion, Rail Cargo
                                                                    Interim time-table modifications within three months after after
                                                                        Interim time-table modifications within three months
    Austria, Rail Traction, Trenitalia, UIRR                        submittal of request
                                                                        submittal of request
                                                         CustomerReal timetime monitoring of every train
                                                     Customer         Real monitoring of every train
                                                     information Reporting of ETAETA
                                                         information Reporting of
Implementation date                                                Co-ordinated international reporting system
                                                                      Co-ordinated international reporting system
    2006/2007                                            Rolling 95%95% rate of employment of agreed wagon set
                                                     Rolling         rate of employment of agreed wagon set
                                                         Documents 99,9% of reliability of transport of accompanying
                                                     Documents 99,9% rate rate of reliability of transport of accompanying
Transport/Geographical                                           documents

    Transalpine Corridor via Brenner
    Intermodal rail on various distances

    Comprehensive quality management                                       The quality management system has been
                                                                           implemented and a continues monitoring and
    system:                                                                improvement is necessary. The quality has
                                                                           improved significantly on the Brenner Corridor.
    This includes a standard quality agreement and a
    quality manual. Within the quality manual processes are         The train monitoring system has been demonstrated.
    described in a standardised way. The following quality          Such an application
    indicators have been identified as relevant: punctuality,              seems to be technical and operational feasible.
    reliability, flexibility, customer information, rolling stock          The megatrailer pocket wagon 3000 are tested
    and documents. Quantitative goals have been defined.                   since May 2006. They seem to be technical and
                                                                           operational feasible. They can improve the
                                                                           flexibility and are fully compatible.
    Advanced monitoring and customer
                                                                           During the BRAVO project a substantial increase
    information system:                                                    in intermodal transport could be reached.
    This system provides regular information of train                                                             + 16 %
    position on the entire train journey, event-based                7,0
    information as irregularities and their impact (estimated
    time of arrival, estimated time of availability).                6,5
                                                                                                  + 16.2 %
    Scheme on extended & innovative
    intermodal services including time                               5,5              + 13.5 %

    table tool:                                                      5,0

    This component included the analysis of the time table
     requirements and the implementation of an adapted               4,0
                                                                             2003          2004         2005       2006
                  and extended timetable.
                                                                    Main benefits

                                                                    The BRAVO project had the following benefits:
                                                                          Quality improvements relating to reliability
                                                                          (maximum delay time 180 min. for trains, 90%
                                                                          flexibility for time-table shifts
                                                                          99.9% reliability for transport of documents
                                                                          Customer satisfaction increases through
                                                                          customer information system
                                                                          Increase on intermodal transport (Modal Shift:
                                                                          5,92 to 6,86 million gross tonnes from 2005 to
                                                                          Benefits for environment and traffic on Brenner
    New technology to capture                                             road
    conventional semitrailers for
    unaccompanied intermodal transport:                             Main success factors
    This includes adaptations at the wagons and simple
                                                                    The success of the project followed from these points:
    construction of additional handling equipment without
    additional large scale infrastructure. The approach was                 corridor approach
    an integration in existing terminal procedures.                         main operators of the corridor joined the project
                                                                            focus on quality and customer satisfaction
                                                                    No rivalry but close cooperation in the corridor due to a
    Results and experiences                                         bottle neck, which was unfamiliar and challenging for
    The experiences of the implemented measures are very
       positive: The following results could be achieved:           More Information
          Improvement of train path allocation process and
          increase of capacity for freight trains (also by
                                                                            Project Website
          development of Intermodal rail train schedules)
          Increase of efficiency by interoperable rail                                   Rainer Mertel
          traction (but infrastructure investment are                                KombiConsult GmbH
          needed on some parts of the corridor), the                              Ludwig-Landmann Str. 405
          advantages of interoperability are higher                                     60486 Frankfurt
          productivity, higher flexibility, reduction of travel                             Germany
          time, reduction of shunting costs, higher service                         Tel. + 49 69 79505-140
          reliability and reduction of utilisation of border                        Fax. +49 69 79505-209
          station.                                                            e-mail:
Coca-Cola Drikker AS
Intermodal transport on long distances

                                                    Starting Point
       Coca Cola Drikker AS                         Coca-Cola company was established in Norway in
   Intermodal transport on long                     1937. In the years after World War II the company
                                                    made arrangements with different breweries for
            distances                               producing and bottling Coca-Cola products in Norway.
                                                    At the end of the 1990’s there was a disruption between
                                                    Coca-Cola Company and its collaborating partners. As
                                                    a result Coca-Cola Company opened it’s own
                                                    production plant at Lørenskog near Oslo in 1998; the
                                                    largest bottling plant for soft drinks and water in
                                                    Norway. With this new plant it was time to restructure
                                                    and reorganise the logistics for distribution of Coca-
                                                    Cola Company’s products in Norway.

                                                    Coca-Cola Drikker AS (CCD), established in 1996, is
                                                    responsible for sales, production and distribution of
                                                    Coca-Cola products in Norway. The company is the
                                                    largest supplier of non-alcoholic beverages in Norway.

                                                    Coca Cola’s Supply chain to northern
Main Achievements                                   Norway
     75% of total distribution to northern Norway
     goes intermodal                                The distance from north to south in Norway is in a
     € 600.000 cost savings per year                straight line equal to 1755 km. In addition the Northern
     Exploitation of synergies of Coca Cola and     part has a rather low population density. The
     Mack Brewery logistics network                 distribution to this region seemed very suitable for
                                                    intermodal transport, about 96% goes intermodal.
Main Innovations
     Flexible transportation concept, using
     slower and cheaper modes where possible
     and more expensive and quick
     transportation where required.
     Shippers collaboration creating a win-win
     situation for both parties

     Optimal trade off between transport price
     and services offered, taking into account
     location decision and durability of the
     Promote CCD’s environmental
     engagement by using green transport

Main companies involved
     Coca Cola Drikker
     Mack Breweries
     Logistics Service Provider
     Shipping agency

Implementation date
     The concept is evolving since 1998

Transport/Geographical                              Shippers collaboration
     Road, rail, sea transport in Norway            The distribution of soft drinks from the warehouse in
                                                    Tromsø to the customers (grocery trade, kiosk, petrol
                                                    stations and service market) in northern Norway is

    outsourced to Mack Breweries that accomplishes the            Benefits and costs
    distribution together with their own products, mostly
    beer. Coca–Cola Drikker AS orders are picked together         The products to be transferred from the Coca-Cola
    with products from Mack Breweries for each customer.          Drikker AS plant (Lørenskog) to the warehouse
    Distribution is carried out by truck and goes directly to     (Tromsø) are divided into three groups dependent on
    the customers without involvements of wholesaler’s            the products durability.
    distribution networks.                                                 “Slow-movers” are products with long
                                                                           durability. These products are via road-sea-
    In addition about 75% of the volume for northern                       road leg.
    Norway (22.5 mln litres) is license-produced by Mack                   Short duration products are transported by
    Breweries in Tromsø and 25% (7.5 mln litres) is                        road-rail-sea-road leg.
    produced at Lørenskog.                                                 Urgent transports to prevent from selling no
                                                                           are transported by truck. This happens
                                                                           occasionally in summertime.
    Mode selection
                                                                  Coca Cola gaines almost € 600.000 per year through
    CCD had three options to go from their production             using “slower” and less expensive transport modes
    location in Lørenskog to its warehouse in Trømso.             where possible.
         1. Intermodal road-see-road (1899 km)
         2. Intermodal road-rail-sea-road (1633 km)
         3. Road only (1639 km)

    CCD cooperates with a shipping agency for the sea
    transport and with a forwarder for the selection between
    option 2 and 3.

    CCD gives the forwarder and shipping agency
    information on what kind of product has to be
    transferred. The forwarder and shipping agency then
    organise the transport. Service requirements as
    transport time, temperature, number of shipments a
    week and transport volumes are set by CCD. For the
    truck only transport the forwarder uses either its own
    trucks or trucks on fixed contract. The departure of the      Strenghts and weaknesses
    sea transport from Bodø to Tromsø is coordinated with
    arrival of the freight train from Oslo. The service is        The solution of CCD has the following strengths:
    offered once a week.                                                   Single point of contact per supply chain
                                                                           Seamless transport solutions
                                                                           Coca Cola does not run the risk of
                                                                           underutilization of the transportation assets
    Contract agreements
                                                                  CCD considers the following weaknesses:
    The main contract with the forwarder and shipping                    Low frequency and long transport time for sea
    agency is lasting for 3 years, but on the background of              transport
    changes in the market (volume, price etc.) the service               Lower punctuality of sea transport due to
    requirements are negotiated and settled for one year at              weather conditions. Coca Cola solves this by
    the time. The forwarder and shipping agency coordinate               using license production in Tromsø
    the shipments from Coca-Cola Drikker AS with
    shipments from other customers that have Tromsø as
    destination.                                                  More Information
                                                                  TOI: Olav Eidhammer (
                                                                  Coca Cola Drikker AS: Idar Brunvoll

     Product                        Transport        Transport    Volumes,        Logistic      Logistic
     by                 Mode        distance       time (hours)    a year,         costs,        costs,
     durability                       (km)                        Mln. litres     €/1 000       € x1.000/
                                                                                   litres         year
     Slow-movers        Road-          1899              168
                      Sea-Road                                       5.000          123,30         617
     Short duration   Road-Rail-       1633              40
                      Sea-Road                                       1.050          218.50         229
     Urgent                            1639              25
     transport        Road only                                      0.250          240.0          60
     Total                                                           6.300                         928

Container Operation System for
Management and Administration

COSMA                                                  Situation
                                                       The circumstances which led to the development
Container Operation System for                         of this system are based upon the unique needs
Management and Administration of                       of the target group: SME-terminals do not have
small and medium sized terminals                       large resources for IT-staff to maintain software
                                                       programs and adapt data according to fast
                                                       changing layout of the yard with restricted
                                                       ressources. Furthermore, a unique trimodal
                                                       operation of each terminal makes the situation
                                                       worse. Available programs that time were highly
                                                       complex, rather expensive and too inflexible for
                                                       the target group.
Main Achievements
     Support of daily tasks at container
     terminal management                               Solution
     Transparency of each working process              Build around a fixed kernel offering basic
     Ability to work on modern intermodal              functionality, different  specifications   are
     container terminal                                implemented and can be used independently.

Main Innovations
     Integration of all surface transport modes
     into one single software program from
     o    Rail
     o    Road
     o    Vessel (IN, DS, SSS)
     Sizeable application according to customer
     needs by means of a modular system
     Integration of a fully automated crane
     Any stored information can be displayed
     using 3D-Visualisation at any time

Motivation                                             Management:
     Support the user for fulfilling his daily tasks          booking of containers
     at container terminal management                         management of master data
     Offer a system for SME’s with their special              information about containers
     technical and organizational requirements
                                                              analyzing container movements
     at an attractive price
     Implement a system for different surface
     transport modes without prejudice                 Planning:
                                                              general booking information according to
                                                              various criteria
Main companies involved                                                                   y
                                                              evaluation of current container stock
     ISL and ordering customer                                                        er type etc.
                                                              optionally differentiated by arrival time,
                                                              ship owner or container type etc.
Implementation date
     2004 - 2007
                                                              design of any container
Transport/Geographical                                        stacking area including
characteristics                                               any container slot
     Implementation is available worldwide                    show      current   slot
     through modular language                                 allocation in 3D at any
     Used in Germany today with German User                   time

     Objective:                                              total overview on all containers, a view into a
     Effective management and administration of a            single container stack level is provided. With just
     terminal gets challenging proportional to its           one mouse click onto one slot within the 3D
     throughput. In order to be aware of the current         model, the user receives detailed information
     status the working process should be transparent        about the single container just selected.
     and the operator should have anytime access to
     each part of information needed to conduct the
     business. This system delivers the variety of
     information needed as soon as data is fed in from
     different sources.
     The three main parts are:

     Container management
     The administration of the vessel arrivals facilitates
     the preparation for future vessel discharging and
     loading processes. Loading lists that are already
     forwarded to the terminal before a vessel arrives
     are processed by the COSMA system, which
     makes it possible to enter the expected container
     movements as a so-called advance booking. This
     makes it possible to prepare the pre-stacking of
     the export containers for a definite vessel, which      Results and experiences
     reduces the duration of the vessel services, and                COSMA increases the complete yard
     speeds up the booking procedures after the                      utilization, handling speed and overall
     vessel services.                                                productivity
     With the aid of advance bookings, booking lists                 The Graphical User Interface allows
     can be generated and used for a smooth                          intuitional use of the system
     operation in the terminal stacking area.
     Quay side and land side (differentiated between         Main benefits
     truck and rail operation) container import and
     export movements are booked separately. This                    A Uniform proceeding is used in each
     makes it easy to generate lists containing the                  booking mode.
     actual data needed by terminal operators,                       The ability to work with external data is
     shipping agents, forwarders etc..                               implemented.
                                                                     A sophisticated container storage strategy
     Evaluation                                                      reduces costs due to reduction of
     As all terminal specific processes are handled by               unnecessary moves
     the same system, a detailed evaluation of these
     processes is possible. Consequently, the                Main success factors
     complete operation process becomes transparent
     and the terminal operator gains access to                       The software had to run on existing
     information about e.g. the actual container stock               hardware. Special attention was drawn to
     at any time, optionally differentiated between                      o Data processing
     import and export containers, which are ordered                     o Visualisation
     by arrival time, container type, order number or
                                                                         o Bandwidth of Data exchange
     With the COSMA system it is not only possible to
     retrieve any information about each container
                                                             More Information
     stacked on the terminal like container                                    Project Website
                                                                      (including movies of the 3D-animation)
     identification, weight, destination, size and           (German)
     content, but it also provides general booking  (English)
     information analysed according to various criteria
     Stacking area administration                                                 Marcus Engler
     In addition to the specific functions for container       Institut für Seeverkehrswirtschaft und Logistik
     booking, the COSMA system contains a complete                          Universitätsallee 11-13
     stacking area administration. With COSMA, it is                             28359 Bremen
     possible to design any container stacking area                                 Germany
     including each container slot.                                          Tel. +49 421 22096-25
     The stacking area plan is used to show the                             Fax. +49 421 22096-55
     current slot allocation in 3D any time. Apart from a                    e-mail:

Shuttle network with international
integrated traction on transalpine corridors

                                                                                                 (No. 10

Hupac shuttle network with                        Starting Point
                                                  The Hupac Group is a European wide intermodal
international integrated traction on              operator with a share capital of 13 million EUR and a
transalpine corridors                             turnover of almost 300 million EUR. The company
                                                  operates a shuttle net for continental and maritime
                                                  inland servicesand a Rolling Motorway Service.
                                                  Intermodal transport faces quality and efficiency pro-
                                                  blems. On border crossings usually staff and equipment
                                                  (traction) had to be changed due to national regulations
                                                  and procedures. This was cost and time consuming and
                                                  the split of responsibilities between the national railways
                                                  had a negative impact on the efficiency and quality of
                                                  the intermodal transport chain. The railway market
                                                  liberalization in Europe lead to new opportunities to
                                                  organise and operate the railway main haul.

Main Achievements
      Strong an reliable intermodal network
      Improvement of overall system
      Increase of quality
      Simplification of transport procedures
      Reduction of interface points
      Quick reaction in case of irregularities
Main Innovations                                           Direct Shuttle train connections with the most
      International Integrated Traction
                                                           important European ports, consumer and
      Tendering process for railway services               production areas
      Comprehensive intermodal network                     Strong and reliable network for transport
      One stop shopping                                    operations in combined traffic
      Tracking and tracing                                 One Stop Shopping for the customers due to
                                                           efficient logistical solutions
Motivation                                                 Increasing productivity by integrated traction
      Need to increase productivity, efficiency            Tracking and tracing services
      and quality
                                                           Punctuality over 90%
      Solve problems at border crossings
      Need to improve the customer service                 Operation without subvention of the
                                                           government for the use of the railway lines
Main companies involved
      HUPAC                                       HUPAC Shuttle Network:
      Railways as SBB Cargo, Railion,             Since 1990 Hupac builded up a European intermodal
      Rail4Chem, Ferrovie Nord Cargo,             shuttle network with 3 services in combined transport:
      Trenitalia Cargo
                                                           Continental services: Terminal-to-terminal
                                                           transport connections between Europe's major
Implementation date                                        economic areas.
      Since 1990: shuttle network development
                                                           Maritime inland services: Inland transport
      and extension
                                                           from/to ports in the Mediterranean and in the
      2003/2004: Tendering process for railway             North Sea additional delivery services, also
      services                                             called maritime land bridge.
      2005: International Integrated traction
                                                          Accompanied combined transport: Hupac also
                                                          offers a Rolling Highway service for fast
Transport/Geographical                                    transalpine connections.
characteristics                                   Today there are more than 110 trains a day connecting
      Intermodal rail/road trasnport              intermodal terminals.
      Transalpine corridor

                                                                CESAR stands for “Co-operative European System for
                                                                Advan-ced Information Redistribution”. It is the European
                                                                customer information system with information servicees,
                                                                booking services and tracking and tracing services.

                                                                Results and experiences
                                                                The results and experiences of the HUPAC shuttle
                                                                network development and integrated traction are very
                                                                positive. The HUPAC intermodal volumes increased in
                                                                the last years.

     International Integrated Traction:
     2005 was the first year with international integrated
     traction which means that there is only one operator
     and one interface between HUPAC and the operator.
     Every traffic relation of the HUPAC Shuttle Net and
     Rolling Highway services has been entrusted to a single
     railway company, from origin to destination. For each
     relation, HUPAC has selected the most advantageous         Whilst in 2007 the punctuality rate of the trains rose by
     railway company, both in terms of costs and of overall     4 % from 71 to 75%, Hupac is abiding by its interim
     service quality.                                           target of 80% punctual trains for 2008.
     The adjustment from national to international integrated   With the integrated traction Hupac take part in the
     traction is tantamount to a revolution on the European     modal shift which is a high prioritised political goal of
     rail landscape. The rate of punctuality has seen further   the Swiss government. In 2006 612’000 trucks could be
     improvement and it was possible to increase                shifted from the road to intermodal transport.
                                                                Main benefits
                                                                With the integrated traction Hupac reaches competition
                                                                between the railway operators. The benefits of a single
                                                                railway company on a shuttle connection are:
                                                                         utmost simplification of transport procedures
                                                                         the reduction and possibly the removal of
                                                                         interface point
                                                                         improvement of overall system performance
                                                                         clear increase in quality and productivity
                                                                         quick reaction in case of irregularities.
     Terminal Infrastructure/Equipment:
     HUPAC use mostly its own operated terminals (today
     10). At these terminals HUPAC can handle every type        Main success factors
     of containers which is used in general in intermodal                Market liberalisation and competition between
     transport. Hupac is using partly own resources contain-             the railways
     ning railway wagons, main line locomotives and shun-                Strong intermodal service provider who takes
     ting locomotives. Hupac invests in own resources                    the initiative
     mainly to be independent.
                                                                         Increase of productivity by integrated traction
     IT-Applications:                                                    Performance in conformity with the market
                                                                         (Reliability, flexibility for extra trains, product
     HUPAC introduced its GPS based system e-train in
                                                                         development, innovative rolling stock, IT)
     2006. Trains are equipped with a GPS sensor. So the
     positions of all trains are known. This data goes into a            Harmonisation of technical systems.
     software platform called GOAL (Global Application for
     Logistics). Goal is also connected to CESAR.
                                                                More Information
                                                                    Irmtraut Tonndorf
                                                                    Communication Manager, Hupac Intermodal SA
                                                                    Viale R. Manzoni 6
                                                                    CH-6830 Chiasso
                                                                    Tel. +41 91 6952936
                                                                    Fax +41 91 6952801
Innovative Railway Answer to the
Growing Intermodal Transport Needs

                                                                                          (No. 6)
NARCON – Innovative Railway                       Starting Point
Answer to the Growing Intermodal                  NARCON stands for ‘National Rail Container
                                                  Network’ and is based on planning train
Transport Needs
                                                  connections between container terminals in
                                                  and out of the port of Antwerp, using fixed
                                                  wagon sets allowing an optimal rotation of the
                                                  wagon park. It combines various players
                                                  (railways, terminals, intermodal operator,
                                                  ports, stevedores,…) in a reliable and
                                                  intermodal transport chain.As the volume of
                                                  containers handled in the port of Antwerp has
                                                  been growing constantly, while large
Main Achievements                                 infrastructure maintenance works had
      Modal shift of 200.000 trucks - equal to    growing negative impact on motorway
      30.000.000 trucks-km per year to rail       networks, an alternative solution was
      Wagon rotation average 20 trips per month   searched and found in creating Narcon.
      (EU average around 3 trips/month)
      65% utilization of trains
Main Innovations                                  Daily programmed train shuttles between the
      ‘Vertical shunting’ method                  Hinterland and the main Antwerp docks are
      Special wagon pool                          provided. Transhipment is being done at a
      Day A/B delivery time and availability      main hub (also serving as buffer for
      of daily departure/arrival in               fluctuations on maritime side) via vertical
      programmed timetable                        shunting by moving the containers while the
      Quality management system                   wagon sets stay together. Especially the day
                                                  A/B delivery time between a specific dock in
Motivation                                        Antwerp and inland terminal is very attractive.
      Increasing economy / traffic flows
      Large infrastructure works on the Ring      Port-hinterland network & capacities
      of Antwerp and motorways network in         Antwerp is one the leading railway ports in
      Ardennes                                    Europe, with a rails over 1.000 KM of tracks
      Expected traffic jams in and around         interconnecting the docks and the industrial
      Brussels and Antwerp                        areas. Terminal Mouscron is perfectly located
      Improving intermodal capacity on            for further road delivery to the region of Lille
      existing corridor                           and even to Paris. France and the hinterland
      Improving customer service and              of Reims can be served by the terminal of
      flexibility                                 Châtelet-Charleroi. Road delivery via Athus
      Contributing to sustainable mobility        up to final destinations around Strassbourg
                                                  and Karlsruhe is possible. Total annual
Main companies involved                           system capacity: 24 trains/day X 5 days/week
                                                  X 50 weeks/year = 6.000 trains/year.
      B – Cargo (Belgian railways / freight)      Meanwhile IFB added some direct shuttles,
      Inter Ferry Boats (IFB), TRW, H&S           but the basic system stays valid.
      ContainerlLine ,

Implementation date                               Vertical shunting method
                                                  Arriving at the main hub from the inland
      2004/2005                                   terminals or docks, containers are moved by
                                                  gantry cranes from one wagon to another
Geographical characteristics                      wagon. This system allows working with fixed
      Belgium                                     wagon sets, which both guarantees a
      Intermodal rail on domestic and             respected transit time as well as a better
      international distances
      End-haulage by private terminals offering
                                                  wagon rotation.
      road / logistics to Germany, France, Lux.

     Fixed shuttle train compositions                   Results and experiences

     The system is based on fixed shuttle train         The experiences of the business concept are
     compositions out of a fixed Narcon-pool of 4-      positive:
     axxle 60’wagons. All maritime containers of
     type 20’, 40’ and 45’ are accepted. Each train        By the end of 2005 the system had
     connection (per direction of traffic) is based        doubled its transport result. The 6000
     on a fixed set of 27 4-axled wagons, for an           programmed trains have circulated. Mid
     equivalent of maximum 81 TEU and 1600                 2008, Narcon is transporting 20.000
     TBR (gross ton weight). Based on the above            TEU/month
     figures, Narcon offers at the start a total           In the period 2005- 2008 a significant
     yearly capacity of 243.000 TEU, and mid               evolution has taken place: the domestic
     2008 a capacity of 300.000 TEU                        intermodal traffic has increased up to
                                                           80% of the total intermodal volume.
     Special wagon pool                                    Narcon now represents 47% of this
                                                           domestic transport volume. The system
     B-Cargo has created a special wagon pool of           foresees a positive future development.
     about 400 4-axled wagons. Each wagon                  The system of fixed wagon sets allows an
     makes approx. 20 trips per month. Knowing             optimal rotation of the wagon park. The
     that the rotation average of railway wagons in        utilisation degree of the trains reaches an
     Europe is around three trips a month, this is a       average of 60 to 65%, guarantying the
     magnificent result! Damaged wagons are                necessary flexibility.
     immediately replaced in the pool.                     Narcon proves that rail and road can
                                                           perfectly fit together.
     Day A/B delivery time and availability
     of a daily departure/arrival in a                  Main success factors
     programmed timetable
                                                        The success of the project followed from
     The quick delivery time is one of the major        these points:
     arguments that convinced the customers of
     the efficiency of the Narcon-concept: the                 Focus on quality and customer
     containers leave on departure side as late as             satisfaction
     possible in the evening of day A and arrive on            Constructive approach of all involved
     the destination terminal as early as possible             companies
     in the morning of day B. Delivery between                 Support of Belgian Government. A
     main hub and other terminals or warehouses                subsidy envelope of 30 million € (in
     can also be assured by truck.                             total, for all operators) per year has
                                                               been granted to the intermodal
     Roles, responsibilities and partners                      operators

     Several customer relations are present in the      More Information:
     global context of the Narcon-services: B-
     Cargo sells its traction package to the  
     intermodal operator IFB, who provides a total
     logistic package (rail traction, terminal
     handling, truck delivery, administration,
     monitoring) to the inland terminals. These
     terminals sell on the transport organisation to
     their final customers as part of the total sales
     concept. Most worldwide known shipping
     lines are daily users of the Narcon system:
     Maersk, MSC, K-Line, Norasia, OOCL, CMA-
     CGM, Grimaldi Group, CSCL, COSCO,
     Hapag Lloyd, etc.
                                                        * Winner ‚Intermodal Award‘ (EIA) 2005

Port Infolink
Streamlining the transport chains
in the port of Rotterdam with Port Infolink

Streamlining the transport chains in                        Starting Point
                                                            The port of Rotterdam is the largest sea port In Europe
the port of Rotterdam with Port                             and one of the busiest worldwide with a wide number of
Infolink                                                    intermodal transport chain actors interacting within the
                                                            port. In projects “Vrachtbeurs” and “PROMISE”
                                                            customers and government of the port demonstrated
                                                            the need for the development of a Port Community
                                                            System (PCS). In response Deltalinqs, Customs
                                                            (Douane) and the Port Authority of Rotterdam founded
                                                            Port Infolink in August 2002. The port community
                                                            system covers the whole spectrum of transport modes
                                                            that meet at the port enabling modal integration from
                                                            ship line to hinterland by short sea, barge, rail and road.

                                                              Port Infolink’s scope of work distinguishes three layers:
                                                                    On the organisational layer are the (shipping)
                                                                    agents and forwarders. Port Infolink provides
                                                                    services for all main players in the port and
The primary objective of Port Infolink is the                       supports import and export flows of all freight
optimization of the processes in the transport chains               transport.
that run through the port of Rotterdam by means of                  The physical layer consists of shipping
on-line information and communication services to                   companies, terminals, depots, ships, barge, rail
boost the efficiency levels of its customers. This                  and truck operators.
port-wide ICT platform is an essential instrument for               On the facility layer are the Port Authority of
streamlining the transport chains in the port of                    Rotterdam, Customs, veterinary inspection,
Rotterdam.                                                          insurance companies and banks. Port Infolink
                                                                    supports governmental reporting (B2G) and
Main Achievements                                                   important B2B processes.

                                                            Services for all key
    Port Infolink has shown in the last 5 years to be          Services for port
                                                             actors in the all key                                 Port infolink supports import
    able to grow to 3000 users in and around the                  logistics
                                                                actors in the port                               infolink supports import
                                                                                                            Port and export flows from all freight
    port sending approximately 1.25 million                                                                                      all freight
                                                                                                           and export flows from flows
    messages every month.                                                                                                      Forwarder
                                                                                          Agent                         Forwarder
    The PCS assists in overcoming the problems              Organisational
    related to the exchange of information, e.g.
    different standards used, between the                                                                              Ships
    intermodal transport actors thus facilitates the                                      Shipping                            Ships
                                                               Physical                    Shipping Terminal Depot    Trains
    information flows, produces significant cost            Physical                        line       Terminal    Depot      Trains
                                                                                               line                    Trucks
    savings to its users and boosts the efficiency of                                                                                   Trucks
    the intermodal transport chain
                                                                Facilitary           Port Authority   Customs    Veterinary         Bank
                                                                                      Rotterdam                  inspection
Organisation                                                 Facilitary                  Port Authority   Customs        Veterinary        Bank
                                                                                            Rotterdam                    inspection
                                                            Port infolink supports auhority
                                                                                                             Port infolink develops
                                                             notices (B2G) and the main
The Board of Directors consists of directors from big              B2B processes
                                                                                                            generic applications, not
                                                                                                               company specific
market players, Customs and Port Authority. Port         Port infolink supports auhority
                                                                                                                   Port infolink develops
                                                          notices (B2G) and the main
Infolink is an independent enterprise with the Port              B2B processes
                                                                                                                  generic applications, not
Authority of Rotterdam being the sole shareholder.                                                                   company specific

Port Infolink is a market-driven service provider with      The Port Community System enables all the links within
a port-wide focus. The organisation has three               the port of Rotterdam’s logistics chain to efficiently
compact departments:                                        exchange information with one another.
     Marketing and Sales;
     Product development;                                   The Port Community System comprises of three basic
                                                                    Information and communication services;
Implementation date                                                 A platform that contains all the facilities that are
                                                                    commonly used for all the services;
2002 to present, on-going development

           A central database where all the information that          Statement harbour dues
           is exchanged through Port Infolink by the                  Transport order
           customers (companies and government bodies)
           comes together.                                       These PCS services benefit the market via a variety of
     Within the platform itself, a distinction is made between   cost reductions:
     three kinds of tools:                                                Decrease of costs in engagement;
          Domain tools that are specifically geared to the                Decrease of costs in ICT management;
          port, such as, for example, reference tables                    Decrease of labor costs, as a result of less
          containing vessel names. All the Port Infolink                  mistakes that need to be corrected;
          services make use of these tools;                               Overview in the operational processes;
          Generic tools with general basic functions – such               Better management information;
          as security, authorization, management and                      Increase productivity and decrease of labor
          ‘logging’ – that make sure the various services of              costs;
          Port Infolink (continue) to run properly;                       Improved services to customers;
                                                                          Improved accessibility for the users;
          Implementation     tools     that    provide    the
                                                                          Decrease of phone and fax costs;
          cornerstones for the realization of new services.
                                                                          Decrease of paper costs;
                                                                          Increase number of checks;
                                                                          Quicker scheduling of containers;
                                                                          Re-use of data;
                                                                          Minimal interruptions of the logistic process;
                                                                          Quicker working and cost efficiency;
                                                                          Better use of hinterland transport capacity;
                                                                          Quicker turn-around time in the port;
                                                                          Better overview of the state of the process.

                                                                 Main benefits
                                                                 Added value for businesses:
                                                                                enhanced efficiency
                                                                                lower costs
                                                                                higher service level
                                                                                better planning
                                                                                quicker turnaround times
                                                                                fewer mistakes
                                                                 Added value for society:
                                                                      Multimodal transport becomes more competitive,
                                                                      potentially leading to a reduction of environmental
                                                                      Competitiveness of Rotterdam as mainport in The
                                                                      Netherlands and related employment, economic
     Results and experiences                                          growth, etc.
     The following services have been implemented
     (November 2007) :
                                                                 Main success factors
       Agent infolink: services for cargo handling agents             Strong logistics knowledge which enables Port
       Authority infolink: services for government agencies           Infolink to be accepted by the community.
       Barge infolink: services for barge sector operators
                                                                      Active and intense consultation of the actors in
       Customs infolink: services for customs
                                                                      the port community, in order to develop only those
       Depot infolink: services for container depots
                                                                      messages that are considered important by the
       Forwarder infolink: services for forwarders
                                                                      various actors.
       Rail infolink: services for rail operators
       Road infolink: services for road transport                     Neutral position and confidentiality and security of
       ShipLine infolink: services for shipping lines                 data.
       ShortSea infolink: services for shortsea shipping co.          The system is available 24 hours per day, 7days
       Terminal infolink: services for terminals                      per week for all parties involved.

      In close consultation with the port business               More Information
      community, Port infolink constantly aims to expand
      and improve its services. The following services were                             Contact:
      under development:                                                       Mr Marten van der Velde
          Cargo information - Bulk                                             Tel: +31 (0) 10 252 22 00
          Notification waste disposal                                         Fax: +31 (0) 10 252 22 50
          Notification dangerous goods                                      Web-site :
Unique collaboration between
private railway companies

                                                     Starting Point
 RETRACK, unique collaboration                       The European Union’s (EU) transport policy aims for a
between private railway companies                    transport system that meet society’s economic, social
                                                     and environmental needs. The EU stimulates co-
                                                     modality, i.e. the efficient use of different transport
                                                     modes in a transport system on their own and in
                                                     combination. This offers the best guarantees to achieve
                                                     simultaneously a high level of mobility and
                                                     environmental protection.
                                                     Unless this attention, the European rail freight transport
                                                     market still has a slower growth rate than the overall
                                                     European transport market, mainly because the offered
                                                     rail freight operations by existing incumbent operators
                                                     are fragmented and in general not reliable. The
                                                     European Commission is stimulating the development
                                                     and demonstration of new intermodal rail freight
                                                     solutions as an effort to revitalize rail freight transport
                                                     and improve its market standing.
Main Ambitions
     To develop, demonstrate and implement
     an innovative and viable rail freight service   Connecting two main ports
     along an East-West axis in Europe
     One year pilot, 3 Roundtrips per week           Rotterdam and Constantza are two important European
     Single leg 80 hours                             mainports. Rotterdam grows approximately 10% per
                                                     year. Constantza is much smaller but even realized a
                                                     growth of 39% in 2007. Good hinterland connections
Main Innovations                                     are crucial for further growth. A rail freight service
     Unique collaboration between private            connecting both ports would provide enormous
     railway undertakings                            opportunities
     Seamless door-to-door transport
     Innovative ICT solutions include a virtual
     European Train Control Centre and a
     Customer Information centre

     Improving the competitiveness of small and
     medium-sized European railway
     undertakings (time, cost, service quality)
     Improving the interoperability between
     railway undertakings
     Braking down communication barriers
     Enhancing collaborative SCM

Main companies involved
     Forwarder: Transpetrol
     Private railway : Rail4Chem, LTE, CER,
     SERV Trans
     Research : TNO, TOI, Newrail, TCI Rohling       Solution
     ICT: Soptim
                                                     The RETRACK project is applying an innovative rail
                                                     freight service concept to the movement of rail freight
Implementation date                                  across Europe. This is being achieved through the
     2009/2010                                       design, development and implementation of a
                                                     commercial viable trans-European rail freight service
Transport/Geographical                               along the rail corridor between Rotterdam, The
characteristics                                      Netherlands and Constantza, Romania on the Black
     Rail corridor Rotterdam to Constantza           Sea. The solution will be tested in a pilot that will be
                                                     running for one year, thereafter being commercially

     Result                                                              Network approach
     A sustainable new market tested rail freight service,               Retrack evolves from a single corridor approach into a
     which fits into the Supply Chain Management                         network approach. The Retrack partners collaborate
     requirements of the users, supported by innovative IT               with trainoperators in France (Raillink) and Germany
     solutions allowing for seamless door-to-door transport.             (Hupac) to combine their networks, creating a more
                                                                         stable cargo flow from west to east and thus sharing
                                                                         risks of underutilization of assets
     Main challenges
         Several border-crossings - threats to time,
         punctuality and reliability
         Dealing with infrastructure bottlenecks and high-
         cost of network fees
         Integration of individual partner’s business
         Standardisation of individual operator’s service
         Dealing with financial risks and internal and
         external competition pressures
         Transport safety, and liability for cargo damages
         Application of ICT technology for venture’s service
         Efficient data exchange and commercial data
         Fulfilment of European legal and social
                                                                         Virtual European Train Control Center
     Collaborative business model
                                                                         To realize interoperability between the railway
     The most suitable model for the start of the RETRACK                undertakings a virtual train control center is developed
     service appears to be an anchor model, in which a few               allowing for IT based data exchange (Orders, planning
     anchor customers commit themselves to reserve the                   data, production data) in real time and on a strategic,
     majority of the train capacity. These anchor customers              tactical and executive level
     are forwarders, representing their customers. The spare             The IT system will include services for collaborative
     capacity can be used to apply yield management.                     Supply Chain Planning and Execution, Supply chain
     Transpetrol plays a key role as anchor customer and is              event management as well as a customer information
     working on sharing the commercial risk with other train             center with proactive messaging in case of delays and
     operators like HUPAC and Raillink, who can also offer               other exceptions.
     cargo for the RETRACK service, functioning as feeder
     services to the RETRACK service.

     SCP             Strategic
                                                                 Executive                SCEM
                                                                                          SCEM                 SCE
                                                                                          -Alert               -Order / Procure
                                                                                          Management            -Order / Procure
               Strategic     Collaborative                                                 Management
                   Strategic Planning                                                                          -Dispatch
               Planning                 Production Planning/                                                    -Dispatch
                   Planning     Planning Production Planning/                             -Exception
                                             Scheduling                                       SCEM
                                          Opt. Resource Allocation
                                             Opt. Resource Allocation                     -Solve Problems
                                                                                           -Solve Problems     -Transport
                                                                                          -Reaction on
                                                                                           -Reaction on
                                  Capacity Planning Available-to-Promise
                               Capacity Planning      Available-to-Promise                changes in
                                                                                            changes in

                   Year      Month
                               Month        Week
                                              Week         Day
                                                             Day        Hour

 SCMSCM = Supply Chain Management
     = Supply Chain Management
 SCEM = Supply Chain Event Management
                                       SCP = Supply Chain Planning
                                       SCE = Supply Chain Execution
    SCEM = Supply Chain Event Management
                                                                         More Information
     SCP = Supply Chain Planning                                         Contact:
     SCE = Supply Chain Execution
                                                                         Coordinator: Arnaud.Burgess

                                                                         Project Website:
Tight collaboration on the Rhine
with Service Level Agreements

                                                      Starting Point
          Rhinecontainer                              Since 1978 RHINECONTAINER maintains a regular
  Tight collaboration on the Rhine                    scheduled container service between the Benelux ports
  with Service Level Agreements                       and several Rhine and Main ports. In a regular
                                                      schedule 21 barges and barge combinations are being
                                                      exploited. RHINECONTAINER offers her customers a
                                                      quick and frequent intermodal transport alternative to
                                                      and from the rhinebank terminals.

                                                      Via seven strategically located container terminals of its
                                                      partner Wincanton (Neuss, Frankfurt, Mainz, Worms,
                                                      Mannheim, Stuttgart and Karlsruhe), and by several
                                                      "free terminals" (Emmelsum, Emmerich, Duisburg,
                                                      Düsseldorf, Bonn, Wörth, Kehl, Strasbourg,
                                                      Ottmarsheim, Basel, etc.) Rhinecontainer can offer
                                                      trimodal (barge, rail, and road) services from several
                                                      terminals in the Hinterland.

Main Achievements
        Quick, reliable and frequent intermodal
        transport to and from inland terminals
        along the Rhine/Main
        Collaboration between many actors
        Steps forward in a very conventional sector

Main Innovations
        Use of Service Level Agreements (SLA)
        Implementation of KPI’s

        Undercapacity in the Main Ports
        Unreliable transshipment times in main
        Customers require reliable and frequent
        services, which they can incorporate in       Main challenges
        Just-In-Time concepts
                                                      Main challenges
Main companies involved                               Due to enormous increase in container traffic and lack
        Rhinecontainer                                of transshipment capacity in the sea ports, there are
        Wincanton                                     congestion problems at the sea terminals. Since priority
        DeCeTe (Duisburg)                             is given to deepsea, inland barges are confronted with
        H & S Container Line GmbH                     unreliable and sometimes long waiting times.
        Container Allianz Niederrhein (CAN)
        Haeger & Schmidt International
                                                      Rhinecontainer therefore tries to cooperate with both
Implementation date                                   deepsea and inland terminal operators to cope with the
Since 1978, Contract with DeCeTe including SLA
                                                      congestion in ports, exploiting dedicated lines from for
implemented in 2007
                                                      example the ECT terminal in Rotterdam (contracted by
                                                      a Service Level Agreement (SLA)) to the Hinterland and
                                                      agreements on fixed terms at the APM terminal in
Transport/Geographical                                Rotterdam, through Maersk Line. Besides these specific
characteristics                                       operational agreements, Rhinecontainer has strategic
        Inland Waterway transport between             partnerships with terminal operators to better guarantee
        Benelux ports, Rhine and Main ports

     the service availability and quality of service in the            Efficient operation, through low transit times and
     German terminals.                                                 less idle capacity
                                                                       Less risk as the SLA provides some guarantees
                                                                       and more control on the work process/chain.
     Service Level Agreements                                          Quality improvements because of the KPI
                                                                       Market share increases from the sector in total
     Together with H & S Container Line GmbH,
     Rhinecontainer signed a contract with DeCeTe
                                                                       Modal shift as barge transport regains popularity.
     Duisburg for a container barge service between the
     terminal and the ports of Antwerp (18 000 TEU) and
     Rotterdam (70 000 TEU). The contract incorporates a
     dedicated service from DeCeTe to ECT according to
     strict Service Level Agreements. Goal of this SLA is to
     improve the total service, with the difficult operational
     circumstances in the seaports in mind.

     This contract differs from the “normal” short-time
     agreements. It works as a framework, in which parties
     cooperate and record commitment in reciprocal rights
     and obligations. Special about the SLA is that it
     explicitly considers several Key Performance Indicators:
     frequency, information exchange, timing of information
     exchange and sailing schedule. The second element of
     the SLA considers price agreements.
                                                                  Main barriers and problems
                                                                  The barriers for collaboration on the Rhine are:
                                                                       Contradictions in national legislations form an
                                                                       institutional barrier. The paperwork, which is
                                                                       required on board, for example differs in Belgium
                                                                       and The Netherlands. Besides international
                                                                       differences, national authorities also lack
                                                                       consistent policies on some occurrences.
                                                                       The competitive situation at the hinterland
                                                                       terminals hinders cooperation
                                                                       The non-cooperative attitude among larger barge
                                                                       operators and holdings.
                                                                       Insufficient chance to form partnerships.
     Evaluation of the KPI’s is done on the basis of
     prescheduled evaluation moments. These meetings
     give partners the opportunity to reconsider the definition   Main success factors
     and progress on the indicators. The Rhinecontainer
     contract is regarded a pilot, and does not yet include       Following factors are critical for success:
     penalties and rewards.                                            Willingness to cooperate among large companies,
                                                                       both internally (chain partners) and externally
                                                                       (competitors), increases
     Benefits                                                          Change in culture: the sector is rather
                                                                       conservative, resulting in outdated strategies and
     The benefits of strategic alliances, operational                  business processes. Customers require integrated
     cooperation and the new services are:                             intermodal services where actvities along the
          Improvements of the port-to-door service which               corridor are well connected.
          can be offered to customers
          The supply of intermodal (barge, rail, road)
          solutions to their customers (supply chain focus)
                                                                  More Information
          Diminishing of the problems resulting from
          congestion at terminals in seaports
          Scheduled services with reliable frequency,             Marcel Hulsker, Rhinecontainer
          because of combined load and destinations               Tel: +31 78 625 15 55
                                                                  E-mail :

Roder & RO-RO Group
of companies
An inovative approach for sustainable
intermodal transport

RODER & UN Ro-Ro group of                          Starting point
companies: an innovative approach
                                                   UN Ro-Ro group of companies are service
for sustainable intermodal transport               providers in the field of Short Sea Shipping
                                                   established for the purpose of providing Ro-Ro
                                                   services from Turkey to Italy. Towards the end of
                                                   1992, the conflict in former Yugoslavia reached
                                                   such a high level that it was no longer possible for
                                                   Turkish vehicles to transit through this territory.
                                                   Alternative transit routes (through Romania and
                                                   Hungary) were introduced, but they were not
                                                   adequate due to the bad road conditions, long
                                                   waiting time at border crossings and huge
                                                   amounts of road charges. Faced with the reality of
                                                   being incapable to trade with the rest of Europe,
                                                   these set of constraints were been shared by
                                                   various decision makers who were seeking
Main achievements                                  alternative solutions.
      Modal shift of 4 billion ton-km per year
      from road to intermodal solutions            Solution
      A total benefit of 77.4 million Euros
      created environmentally and socially on
      one round trip scale                         Creation of sustainable intermodal lines, which
      90% utilization of trains                    enables regular transshipping of heavy goods
                                                   vehicles from Turkey to Europe through the ports
Main innovations                                   of Turkey and Trieste, Italy.
      Customisation of vehicles prior to their
      Electronic lodging of customs transit
      Transfer of semi-trailers
      Integration of air + bus transport for the
      Web tracking of vehicles on board
      A State of the art Ro-Ro terminal: Pendik

      Increasing economy / traffic flows
      Conflicts in former Yugoslavia
      Improving customer service and flexibility   Sustainable mobility: adding value
      Contributing to sustainable mobility
                                                   The Project supports the general objectives of
Main companies involved                            sustaining mobility with reduced congestion,
      Roder IKT.ISL.                               reduced environmental impact and enhanced
      UN Ro-Ro group of companies                  safety while creating added value for users in
                                                   terms of operational and depreciation costs.
Implementation date
                                                   Web tracking of vehicles on board
                                                   Through a web site, it is possible to track the
Transport/geographical                             vehicles on board of the vessel at all times. This
characteristics                                    is very important, not only from the transport
      Intermodal line Pendik/Ambarli/Cesme         operators’ view, but also for shippers particularly
      (TUR)-Trieste (ITA)                          seeking just in time deliveries for their operations.

     Integration of air + bus transport for                  Terminal Pendik
     transfer of drivers
                                                             The Pendik Ro-Ro terminal was put into operation
     The transfer of vehicles over to Trieste is realized    in May 2005 and plays a vital role in the
     in an un-accompanied type of environment.               enhancement of the intermodal lines. This
     Therefore, there is a need for transferring the         moved the traffic away from the city and provided
     drivers over to Trieste so they would be able to        a much ambitious and effective service. The
     pick up their vehicles once these are berthing. By      terminal has an open area of 110.000 sq. meters
     doing so, the driver is effectively saving a total of   capable of accommodating 1000 vehicles for
     approximately 4 days; providing a social added          export and import. It is equipped with the Gamma
     value for their morale where they can spend the         Ray device enabling the detection of human
     time at their company headquarters. The system          smuggling, illicit and dangerous material. Five
     can really be considered as to employ all               tugging vehicles are employed on the sites which
     transport modalities available.                         are used for the tugging of semi- trailers to and
                                                             from the vessels.

     Transfer of semi trailers
                                                             Results and experiences
     In this mode of transport, tractor units are located
     in both ports whereby, only the semi-trailers are          Modal shift of 4 billion ton-km per year from
     boarded onto the vessels. The semi–trailers are            road to an to an Intermodal environment
     then coupled with the tractor units located on
     either side, and moved onto their final destination        A total benefit of 77.4 million Euros created
     as complete units. The complete units are no               environmentally and socially
     longer boarded, enabling to increase the capacity
     of the vessel significantly by up to 20%. This             90% utilization of trains
     provides the added advantage for cutting down on
     operational costs, as reducing the capital                 Integration of all transport modalities
     investment on trucks. Today, almost 57% of the
     vehicles boarded onto the vessels are composed             58.3% of the Turkish vehicles utilizing the
     of semi–trailers                                           Ro-Ro route represent half of the exports of
                                                                the country
     * Graphical representation of how the line is
     developed over a period of a decade since 1994             Experience in transferring of more than
                                                                180.000 vehicles and additional cargo

                                                             Main success factors

                                                                    Constructive approach of all involved
                                                                    Truckers become ‘stakeholders’ of RoRo
                                                                    Focus on quality and customer
                                                                    ‘Green thinking’

     Customisation of vehicles prior to                      More information
     their arrival in Trieste
     Once vehicles are boarded onto RoRo vessel, the                Phone: 0090- 212 – 3771377
     customs documents relevant to vehicles are sent
     to Trieste two days prior to the arrival of the
     vessel. The most of the vehicles’ customs
     formalities are completed well before their arrival.
     The vehicle is ready to go once it has
     disembarked from the vessel. A considerable time
     is saved through this means serving the purpose
     of Just in Time concept. All customs formalities
     and agency works are carried electronically.

                                                             * Winner ‘Intermodal Award’ EIA – edition 2005
Shortsea XML

                                                    Starting Point
Shortsea XML
                                                    Shortsea shipping entities need to harmonize the
The core objective of Shortsea XML is to intro-     exchange of data with parties in the transport
duce a common messaging solution which has          chain to become more efficient. Customers de-
the potential of reducing overall costs by 10-      mand up-to-date information and quick response
20% thereby increasing the competitiveness of       time. The parties also need to report efficiently to
shortsea shipping when compared to road.            authorities in each different country.
Shortsea XML supports network of shippers,
carriers, ports, intermediaries and IT providers    Seaborne transport chains involve many parties.
who are working together to develop informa-        The transport administration costs represent 20-
tion exchange in logistics and maritime busi-       30% of the total costs. Access to information can
ness.                                               be limited, resulting in slow response time to cus-
                                                    tomers. Transport units can be utilized better if
                                                    opportunities were more visible. Shippers demand
                                                    increasingly electronic integration with their trans-
                                                    port providers.

                                                    EDI is widely used in deep sea and, to some ex-
                                                    tent, feeder shipping. Different lines have adopted
                                                    different EDI versions. Authorities in various EU
                                                    countries are adopting different reporting solu-
                                                    tions. Some countries have defined their own
                                                    transport XML solutions.


Main Achievements                                   Shortsea XML is a new message procedure de-
                                                    signed to streamline the administration processes
                                                    within shortsea based logistics chain. The rec-
Building on existing standards and working          ommended messages – based on XML technol-
with a range of European partners, Shortsea         ogy – comprise the core processes of scheduling,
XML is established as the next generation of        booking, operations and invoicing. Implementing
business process integration. This will deliver     these new standards within a supply chain will
enhanced flexibility and ease of use for all par-   help to reduce costs, cut administration, stream-
ties (irrespective of size) in the door-to-door     line process and, ultimately, improve the competi-
transport chain.                                    tiveness of shortsea transport.
The processes of scheduling, booking, opera-        Messages
tions and status form the core of the message
suite.                                              All documentation, messages and samples can be
                                                    downloaded from the website
Main companies involved                   
It –Suppliers Seagha, Softship, viaMichelin,        The Shortsea XML Schedules is used for distri-
Shippers, transport buyers Borregård, Nor-          bution of ship schedules from the shipping lines to
ske Skog, Take Cargo                                its customers and partners. The receiver is nor-
Lines Colorline Cargo, Containerships, DFDS         mally an agent, a forwarder, a shipper, a transport
Lysline, Sea Cargo, NCL                             portal or a trailer operator. The sender is nor-
Shortsea Promotion Centers Sea and Water,           mally a shipping line or its agent.
SPC Finland, SPC France, SPC Netherlands,
SPC Norway                                          The first version: Shortsea_XML_Schedule_1.2.
Standardisation organisations Copas, Nor-
Stella, SMGD
Ports Risavika Port, Port Infolink, Portnet, Port
of Bilbao
Authoritory Norwegian Coastal Administration

     Shortsea XML Booking is used for booking of            Main benefits
     Cargo Consignment or Equipment (Containers,
     Trailers etc) for short sea Port-to-Port or Door-to-   -   Simplify and streamline administrative proc-
     Door shipment. The Transport Buyer is normally             esses
     an agent of a deep sea line, a forwarder, a ship-      -   Reduce administrative errors
     per or a trailer operator. The Transport Provider is   -   Improve transparency
     normally a shipping line or its agent.                 -   Improve customer service
                                                            -   Save man hours and free-up staff
     Current version: Shortsea_XML_Booking_1.2.             -   Improved data quality

     Shortsea XML Manifest is suitable for both small       The following parties benefit from Shortsea XML:
     and large organisations. The Shortsea                  shippers lines and agents, terminals and steve-
     XML Manifest message is used for manifest              dores, transport partners (road haulers, railroad
     documentation of cargo                                 and barge operators) and authorities (port, cus-
                                                            toms and safety).
     Shortsea XML Status is suitable for both small
     and large organisations. The Shortsea                  XML Web Services
     XML Status message is used for distribution of
     cargo status.
                                                            The ESN Web Services will include a number of
                                                            items. They will be available on the central ESN
     First version: Shortsea_XML_Status_1.2.                web site and the web site of each country. The
                                                            Web Services include:
                                                                Shortsea Directory
                                                                Port-to-Port Schedules
                                                                Door-to-Door Schedules

                                                            More Information
     Results and experiences
                                                            Initiative was made by the members of the Euro-
     The Shortsea XML project has delivered a suite of      pean Shortsea Network ESN. NorStella has been
     standard based messages covering the core              the lead Partner and have coordinated the project.
     business processes related to scheduling, book-        The projected ended 15. September 2008, but a
     ing, cargo documentation (manifest), and status        Usergroup has been established to continue the
     reporting.                                             development and promotion work. One of the
                                                            tasks will be to produce an invoice message
                                                            based on UN/CEFACTS Cross Industry Invoice.
     The Shortsea XML message library has been de-          See for more details.
     signed specifically for users and providers of
     shortsea transport. It is flexible and easy to
                                                            For further information please contact ShortSea
     use. The XML schemas are written to comply with
                                                            XML at or
     UN/CEFACT’s global standards and have been
     developed using UN/CEFACT Core Component               Project Manager Mariann Sundvor at manage-
     Library.                                      or

     Shortsea XML can be used to exchange the data          The following IT providers offer their services
     between the parties in the transport chain: Con-       Chainlab Norway Port IT, Dakosy Hamburg Port
     signments, Cargo Items, Packaging, Equipment,          IT, Gyptis Marseille Port IT, Intris Antwerpen Lo-
     Services, Transport Leg, Transport Mean, Dan-          gistic IT, Norstella Oslo Norway Logistic IT, Port
     gerous Cargo, Charge Items, Terms, Customs             inforlink Rotterdam Port ITPragma Maritime Oslo -
     Information, and Status.                               Norway Port IT, SMDG Rotterdam Liner IT, Logis-
                                                            tic IT, Softship Hamburg Liner ITTranswide Brus-
                                                            sels Logistic IT
     Shortsea XML can be used for:
         Feeder, Door-to-Door and Industry Shipments
         Unitized Cargo and Break Bulk
         Full Container Load and Less than Container
         Container and Ro-Ro carriers
System traffic

                                                    Starting Point
                                                    Stora Enso is an integrated paper, packaging, and
                                                    forest products company, producing publication and fine
                                                    paper, packaging board, and wood products. The main
             System Traffic                         production facilities for the European market are in the
                                                    Nordic countries. In the mid 1990ies, the company
                                                    started a drive to, at the same time, improve the
                                                    environmental performance and reduce cost of logistics

                                                    In order to achieve a customer demand-driven, quick
                                                    response logistics operation, Local Distribution Centres
                                                    have been established close to customers. To service
                                                    the distribution centres, an integrated logistics solution
                                                    using the Port of Gothenburg as the main hub was

Main Achievements
    Concentrating cargo flows – reducing cost
    Transferring … tons from road to rail and
    Short Sea Shipping
    Reducing lead times
    Improved environmental performance

Main Innovations
    Density of cargo using the Stora Enso Cargo
    Unit (SECU) and special rail wagons
    Cargo handling concept and technology in
    ports with capacity equivalent to 250-400
    TEUs per hour
    Vessel designs supporting efficient cargo       Density of Cargo
    handling                                        Density of cargo is one factor in achieving low cost of
    Vessel technology reducing emissions            transport. To achieve the desired density of cargo, and
                                                    to automate a number of the handling operations in the
                                                    supply chain, the Stora Enso Cargo Unit (SECU) was
Motivation                                          introduced. The SECU is a weather protected RoRo
    Reducing the environmental impact of            cassette ISO certified for 93,5 gross tonnes, with
    transport and distribution                      dimensions 3,6x3,6x13,8 m, and adapted to Sweden’s
    Reducing logistics cost                         new and larger rail profile “C”. There are two types of
    Reducing the lead times                         SECUs, one for manual loading and one for automatic

Main companies involved
    Stora Enso
    Green Cargo, Wagenborg, Cobelfret, B&N
    Nordsjöfrakt , ports of Gothenburg,
    Zeebrügge, Tilbury, Immingham, Kotka, Ajos,
    Oulu and Lübeck

Implementation date
    Concept development : 1996-1999
    Implementation period: 2000-2006
                                                    Improved Quality
Transport/Geographical                              A side effect of using the SECUs, specifically using
                                                    automatic loading and unloading of the boxes, is
characteristics                                     increased paper quality. The total number of times the
    Linking the Nordic countries to the Continent   paper rolls need to be handled is reduced, hence the
    and UK                                          possibilities for inflicting damage during transport.
    Intermodal – road, rail, waterborne

     Unique Vessels                                               these. This includes equipping the SECU with smart
     All vessels used in these operations are based on the        tags and each paper roll is given a unique identity.
     concept designed in the EU project IPSI. The cargo           Careful planning results in proper utilization of transport
     holds are completely rectangular and accommodates            resources and smart tags ensure proper tracking and
     very efficient cargo handling, including automatic           tracing.
     loading and unloading – using RoRo.
     The vessels may efficiently transport different types of     Very cost effective
     load units: SECUs, trailers and a variety of containers      A number of projects have been carried out to analyse
     and other cargo that may be placed on RoRo cassettes.        the cost of transport from the Nordic countries to
                                                                  customers on the continent. In the first phase of
                                                                  implementation (serving only the Swedish mills) the
                                                                  following graph shows significant cost benefits for the
                                                                  Stora Enso solution.

                                                                                         Traditional sideport and breakbulk technology
                                                                        40               Traditional RoRo solution





     Even though the vessel cost is higher than the cost of             15                                                                              Including extra
                                                                                                                                                        transport and
     container handling, time in port for these vessels is              10                                                                              distribution
     significally shorter than for container feedering vessels.             5

     Hence, the cost of moving one container may well be                    0
                                                                                0        2             4          6         8            10        12          14         16
                                                                                    Transport to POL     POL                    Vessel transport               POD
     lower using this solution than using conventional                                                 Handling                                              Handling

     container feedering.
                                                                  Results and experiences
     The vessels have also installed equipment for selective      The Stora Enso System Traffic solution has been fully
     catalytic cleaning exhaust gases. The result is a NOx        operational (5 ships) long enough to draw the
     reduction down to 0,10 gram per kilowatt-hour for the 5      conclusion that it is a great success. Despite the fact
     vessels in operations, measured at the third certification   that Stora Enso is using the large boxes, SECUs, the
     by the Swedish Maritime Administration.                      port terminals and the ships are generic and can
                                                                  support any cargo that can be placed on RoRo
                                                                  cassettes. The system is robust and reliable and has
     More than 250 TEUs per Hour                                  proven to provide a solution for the short sea shipping
     Cassettes and SECUs are being loaded and unloaded            operation that should be a model for future EU
     using translifters and tractors.                             developments in the area of Motorways of the Sea.

                                                                  Main benefits
                                                                  In summary, for Stora Enso, there have been three
                                                                  major benefits:
                                                                                       Improved frequency and reliability
                                                                                       Lower cost
                                                                                       Improved environmental profile in transport

                                                                  Main success factors
     Measurements in the Port of Gothenburg show cargo                                 Strategic decisions made by Stora Enso
     handling capacity equivalent to 250-400 TEUs per hour.                            Development of an integrated standardised
     The cost of the ramp and the necessary equipment                                  solution.
     needed for achieving this performance is approximately                            Willingness to innovate.
     20% of the cost of a container crane with a capacity of
     30 TEUs per hour.
                                                                  More Information
     The harmonized vessel cargo hold and ramp design
     facilitates automatic cargo handling using automatically                                          Contact:
     guided vehicles with a potential capacity of more than                                          Karin Nordell
     1100 TEUs per hour.                                                                         Stora Enso Logistics
                                                                                                      Asgatan 22
                                                                                                   SE-791 80 Falun
     Integrated management of the                                                                       Sweden
     complete supply chain                                                                      Tel. + 46 1046 150 00
     Alongside the development of the development of the                                         Fax. + 46 23 294 38
     physical logistics operations, Stora Enso has                                      e-mail:
     continuously developed their systems for managing
The “8” and “Eurobridge”

                                                          Starting Point
       The ”8” and “EuroBridge”                           Volvo’s factories are recognised as “peripheral” in
                                                          relation to customers. This result in a distance handicap
                                                          compared to other vehicle manufacturers. Transport
                                                          efficiency is decisive to compensate for the distance
                                                          handicap. When staring the activities, Volvo already
                                                          had a premium, sustainable operation. The cost,
                                                          however, was not optimal and the environmental impact
                                                          could be reduced.

                                                          The “8”
                                                          The “8” operates two trains per day in each direction:
                                                                 Olofström- Gothenburg-Olofström
Main Achievements                                                Olofström/Umeå-Ghent-Olofström/Umeå
      Organising efficient rail operations through 5
      countries (with different languages), with 5 rail
      operators and no transparency between them,
      governments demanding return on rail
      infrastructure investments, several unions of
      transport workers,
      Robust solution by having two operations
      working in parallel, the EuroBridge acting as a
      back-up for the “8” when required.
      1 100 truck movements from Gothenburg to
      Norway have been removed.

Main Innovations
      Harmonisation of rail operations in 5 countries
      with different cultures and languages
      Common quality handbook for the complete
      operation used by all operators
      Organisational set-up and use of KPIs that
      have resulted in very reliable services (95%
      reliability in arrival times).

      Reducing logistics cost
      Reducing the environmental impact of

Main companies involved
      Volvo Logistics
      Rail: Green Cargo, Railion Denmark, DB
      Cargo, Railion NL, SNCB                             Volvo Logistics acts as the manager of the supply
      SSS: DFDS Tor Line.                                 chain. Volvo logistics then interacts with Green Cargo,
                                                          who has the complete responsibility for organising the
Implementation date                                       rail transport activities from origin to destination.
      Fully operational since 2002

      Linking the Sweden to Belgium
      Intermodal – road, rail, waterborne

Winner ‘Intermodal Award’ EIA
– edition 2005

     Quality                                                               with very little warehousing, this parameter is
     Two essential quality criteria are used:                              very important.
           Reliability of the service in time                              Robustness achieved by having redundancy
           Quality of cargo delivered (the same condition in               between a rail-based operation and one using
           origin and destination).                                        short sea shipping.
                                                                           Low cost through high utilisation of transport
     The measured reliability in time is 95%, despite difficult            resources
     weather conditions, the need to organise rail transport
     in 5 countries (with different languages), governmental
     demand for return on rail infrastructure investments,
     and involving many unions of transport workers.
                                                                  Main benefits
                                                                  The benefits of the Volvo Logistics transport solution
     The approach to secure the quality of the cargo              (The “8”) may be summarised as follows:
     delivered has been to develop procedures for damage                   The solution is reliable with precision better
     prevention, where the transport service providers have                than 95%
     been involved with the Volvo Damage Prevention at the
     Risk Management department.                                           Using the “8”, the round trip time between
                                                                           Olofström and Gothenburg was reduced from
                                                                           30 hours to 20 hours, including terminal
     EuroBridge                                                            handling time.
     Transport between Gothenburg and Ghent is crucial to
     Volvo’s operations. As a consequence, Volvo has an                    Using the “8”, the round trip time between
     additional independent service between these locations,               Gothenburg and gent reduced from 90 hours
     the Short Sea Shipping operation EuroBridge offered by                to 64 hours, including terminal handling time.
     DFDS Tor Line. When necessary, the EuroBridge may                     Compared to road only transport, the solution
     function as a backup for the “8”.                                     is less environmentally harmful
                                                                           The solution is flexible and able to handle
                                                                           fluctuations in volumes (carrying different
                                                                           number of wagons)
                                                                           The solution has a significant potential for
                                                                            It is a good showcase for efficient intermodal
                                                                  In addition, the EuroBridge has been developed to
                                                                  increase the reliability of service and has reduced the
                                                                  lead time from Gothenburg to Gent from 42 to 36 hours.
                                                                  The extra time has enabled service Brevik in Norway
                                                                  once a week with card form Gent. In 2004, 8804 cars
                                                                  were transported from Gent to Brevik using EuroBridge.
                                                                  Earlier these cars were first transported to Gothenburg
                                                                  and then to Norway using trucks. As a result of the new
                                                                  schedule of EuroBridge, 1100 truck movements from
     Results and experiences                                      Gothenburg to Norway were eliminated.
     The two systems have been operating successfully for
     a number of years. EuroBridge functions well as a back-
     up for the “8” when required.                                Main success factors
                                                                           Strategic decisions and persistence from Volvo
     The solutions would not have been developed without                   Logistics
     Volvo Logistics’ initiative and determination. This is                Willingness to adapt in all participating rail
     another example where innovative transport solutions                  operators
     are not created by transport service providers, but by                Organising the operation with clear door-to-
     their customer.                                                       door responsibilities
     Key performance indicators (KPIs) are used extensively
     by all participants in the operations.
                                                                  More Information

     A single security handbook covering the complete                                     Contact:
     operation from Ghent to Gothenburg was achieved,                                 Gina Hernefjord
     used by all companies involved.                                           Volvo Logistics Corporation
     The main strengths of the solution are efficiency,                          SE-405 08 Gothenburg
     reliability, robustness and low cost of operation.                                   Sweden
              The efficiency measured in reduced lead                            Phone: +46 31 661780.
              times.                                                        E-mail:
              The reliability (95% in relation to the time
              schedule) for a just in time production set-up


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