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Joyce Hetzel is an innovative change agent and reorganization specialist with diverse experience in progressive operations spanning public accounting, health care, banking, hospitality, non-profit, and government.
Joyce Hetzel Greater Detroit, Michigan Area Jhetzel1@yahoo.com Finance Accounting Operations Director Manager Innovative change agent and reorganization specialist with diverse experience in progressive operations spanning public accounting, health care, banking, hospitality, non-profit, and government. A unique fusion of accounting, legal, and operational expertise drive successful business turnarounds, financial investigations, and department development and administration. Thrive in both independent and collaborative work environments, with an aptitude for adjusting communication style to a diverse internal and external client base to maximize relationships. Talent for “real-time planning” and adjusting priorities as needed. Quick study, easily grasping and applying new ideas, methods, and technologies. Organizationally and politically savvy; proven ability to achieve tactical and strategic goals through effective leadership. Self-starter with a strong work ethic and uncompromised integrity. KEY AREAS OF EXPERTISE Budgeting Development Business Turnaround Strategies Legal Compliance Operational Administration Management Information Systems Financial Reporting General Ledger Accounting Cash Management and Collections Risk Management HR/Payroll Administration Contract and Vendor Negotiation Tax Compliance Technology Skill Set: MS Office, QuickBooks, MAS90, PeopleSoft, nVision, Hyperion Essbase, and ACT! by Sage PROFESSIONAL EXPERIENCE Niche Local CPA Firm, Detroit, MI 2010 to Present Primarily focused in the not-for-profit, healthcare, governmental, and hospitality industries. Manager Developed innovative strategies, from design to implementation, to improve client organizational and financial performance. Provided monthly accounting services for parent operating group of major health care system and large continuing care service agency. Reconciled general ledger balance sheet accounts, as well as various revenue and expense accounts. Reviewed financial statements of not-for-profit and health care organizations. Audited health care, hospitality, and not-for-profit organizations. Proven track record of client audits coming in within time and expense budgets and identifying issues not discovered by previous audit teams. Selected Contribution: Leveraged a four-month accounting assignment at a major health care client into a thirteen-month engagement. Subsequently called back to work on several special projects, uncovering significant process issues and flaws in financial reporting system. Audited cash and credit card operations at field locations and educated staff on how to remediate issues. Nationwide Mortgage Broker and Banker, Rochester Hills, MI 2007 to 2009 74 offices in 33 states. Director of Operations, Sales, and Finance Served as second in command of organization ranked by Inc. as one of the fastest growing companies in the US. Reorganized entire operation, including writing policies and procedures, hiring additional staff, handling regulatory audits, and consulting directly with CEO on all issues related to company legal compliance. Strategic leader in planning, directing, and organizing operations, sales, marketing, accounting and finance, insurance relations, business development, HR administration, management information systems, purchasing, collections, and general administration. Built new POS system with outside vendor for nationwide operations, integrating compliance testing system as well as all other back-office operational systems. Incorporated updated compliance principles to reduce company risk. Law firm, accounting firm, and regulatory agencies liaison. Selected Contributions: Within first ten months, recruited and increased the number of active branches by 126%, along with adding approximately 225 employees, breaking all corporate records. Uncovered commission overpayments spanning multiple years during a financial review. Developed team, coordinated with HR, and hired CPA firm to further investigate and review staff commission recalculations. Joyce Hetzel firstname.lastname@example.org Page 2 Reviewed method of handling employee business expense reimbursements and discovered multiple flaws in process. Corrected procedures and educated corporate staff and field employees on correct methodology. Implemented dual review system at corporate office. Nationwide Mortgage Lender, Utica, MI 2005 to 2007 Local branch of nationwide mortgage broker. Business Development & Training Manager / Senior Loan Officer Exposure to both conforming and non-conforming residential lending, commercial lending, and operations. Managed monthly P&L, commission review, recruiting, file review, and staff training. Forecasted monthly production with sales team. Liaison with vendors, wholesale account representatives, and with corporate office on human resources, payroll, operations, business development and training issues. Nationwide Mortgage Lenders, Sterling Heights, MI 2001 to 2005 Retail mortgage lenders. Regional Loan Officer/Branch Manager Originated, priced, sold, and closed residential mortgages using a consultative approach. Built and networked with outside referral sources. One of five branch individuals selected nationwide to participate on communications team to write and review tutorial for new proprietary software. Non-Profit Organization, Pittsburgh, PA 1999 to 2001 $9.5 MM Destination Marketing Organization. VP/CFO Key turnaround executive brought on following a nationwide search to troubleshoot and re-engineer finance and administration department for identified issues within the following areas: general accounting policies and procedures, annual budget controls, cash management and collections, investment selection and procedures, payroll and tax matters, capital expenditures, contract negotiation/administration, personnel, salary competitiveness and equity, group benefits, insurance costs, risk management, management information systems, EEO and Affirmative Action Program compliance, and vendor costs and performance. Responsible for planning, directing, organizing, and implementing all functions necessary for the day-to-day operation of the Bureau and two related entities. Made presentations at all Executive Committee and Board of Directors meetings. Selected Contributions: Conducted rigorous due diligence, provided employee training, and restructured employee workload to restore entity legal compliance, including proper reimbursement documentation for expenses and necessary segregation of duties. Non-compliance could have cost the Bureau significant State and Foundation grants. Uncovered a tax-deferred savings plan subject to substantial risk of forfeiture and strongly suggested that plan be rolled over into a safe harbor 401(k) plan with a required 3% match by the Bureau. The Executive Board unanimously agreed and new plan was implemented within one month. Introduced balanced budget process to address lack of budget controls and declining funding. Trained department directors and introduced significant budget cuts. The end result was a balanced budget that the Executive Committee and Board passed without exception. Established verifiable and consistent employee bonus system focused on “stretch goals”. Replaced existing CPA firm in charge of verifying bonus calculations, trained departments to institute proper goal setting, and monitored department compliance. New system enhanced employee performance and reduced labor costs. PRIOR EXPERIENCE SUMMARY Finance/HR/Operations Consultant & Property Manager, Sterling Heights, MI 1998-2008 Manager – Tax & Business Advisory, Big 4 CPA Firm, Detroit, MI 1996-1997 Manager – Executive Financial Services, Big 4 CPA Firm, Detroit, MI 1995-1996 VP/Senior Associate (Tax/Legal), Prestigious Securities Firm, New York, NY 1992-1994 Senior Accountant, World Leader – Snacks, Foods, Beverages, Purchase, NY 1984-1991 Joyce Hetzel email@example.com Page 3 EDUCATION/CERTIFICATION Juris Doctor (JD) Master of Business Administration (MBA) Bachelor of Business Administration (BBA - Accounting)
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