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Michigan Proposed Insurance Survey ASTSWMO

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Michigan Proposed Insurance Survey ASTSWMO Powered By Docstoc
					Michigan’s Proposed
Insurance Survey

ASTSWMO State Funds Workshop
        St. Louis, MO
    September 15-16, 2009

                               1
Reasons for Conducting Survey
 Quantify anecdotal reports that
  reimbursement claims are not being paid
 Investigate insurance company responses to
  claims
 Evaluate insurance availability & affordability
 Evaluate insurance company pre-qualification
  and compliance examinations
 Investigate O/O perceived consequences of
  filing a claim
 Investigate filing of 3rd party claims
                                                2
Survey Considerations
 Need for anonymity of responses
 Questions that O/O comfortable
  answering
 Survey length and ease of survey return
 Targeted subset of open releases
  where liable party still operates gas
  station
 Investigate issues of common interest
  among states and EPA
                                        3
Survey Components
 Purpose statement
 Instructions for returning the survey
 Questions to quantify insurance issues
 Questions to identify O/O perceptions
 Questions to seek O/O suggestions
 Trade Association Endorsements


                                           4
    Survey Questions
 1.To meet the Financial Responsibility requirements
    for your tank system you use (please choose one) :
   [ ] Self-Insurance; [ ] Letter of Credit;
   [ ] Guarantee;        [ ] Bond.
   [ ] Pollution Insurance
   If you chose Pollution Insurance, please continue the
    survey. If you did not choose Pollution Insurance, you are
    done! Please fold, staple, and mail or fax the survey to
    us. If you are the owner of tank systems in multiple
    locations, please answer these questions in relation to a
    single site that best represents your typical experience
    with pollution insurance. If you receive multiple copies of
    this survey, please answer as many times as you would
    like to, especially if your experiences with pollution
    insurance vary.
                                                            5
Survey Questions cont’d
 2. Current Insurance Provider:
 Provider Name:
  __________________________________________.
 # of Sites & Tanks covered by the
  policy:_____________________________________.
 Tank size(s)/Material/Construction (for example 2-
  10,000 gal. steel tanks with cathodic protection):
 __________________________________________.




                                                   6
Survey Question 2 cont’d
 2. Current Insurance Provider cont’d:
 D. Annual Premium: $_________________.
 E. Deductible: $______________________.
 F. Policy Period Date: _________________.
 G. Retroactive Date:___________________.
 H. Did your insurance provider require soil &
  groundwater sampling to identify pre-existing
  conditions? [ ] Yes; [ ] No.
 I. Did your insurance provider perform an
  independent compliance inspection before issuing
  your policy? [ ] Yes;    [ ] No.

                                                     7
Survey Questions cont’d
 3. Was it easy for you to find an insurer to cover
    your UST facility?
   [ ] Easy; [ ] Fairly Easy;
   [ ] Hard; [ ] Very Hard.
   4. Do you consider your premiums to be:
   [ ] Highly affordable; [ ] Affordable;
   [ ] Not Affordable.
   5. Have you changed insurance carriers since
    your first reported release?
   [ ] Yes. # of times:____; [ ] No

                                                       8
Survey Questions cont’d
 6. Reason for changing your insurance
  carriers?
 [ ] Insurer Canceled Policy;
 [ ] Insurer Failed To Renew;
 [ ] Increased Premiums;
 [ ] Agent recommended to change;
 [ ] Other: (please explain) ______________



                                               9
Survey Questions cont’d
 7. Insurance Provider at time of most recent confirmed
    release:
    [ ] Same as Answer 2.
   [ ] Different from Answer 2 (please fill in 7A-7G,as best as you
    can recall)
   A. Provider name: ___________________________________.
   B. Policy Period Date ________________________________.
   C. Annual premium($)_______________.
   D. Deductible($)____________________.
   E. Policy Period date: _______________.
   F. Retroactive date: ________________.
   G. Were there prior releases at the site before you obtained that
    insurance?
   [ ] Yes; [ ] No.
                                                                    10
Survey Questions cont’d
 8. A. Date of your most recent release:
 [ ] Before 1998; [ ] between 1998 & 2005; [ ] 2006 or after.
    B. Did you file an insurance claim on your most recent
    release?
   [ ] Yes; [ ] w/in 30 days; [ ] after 30 days;
   [ ] No. Why Not? ________________________________.
   9. What response did your insurance carrier provide to
    your claim?
   [ ] Approved. Amount $____________;
   [ ] Paid Promptly & In Full;
   [ ] Paid Slowly (longer than 90 days);
   [ ] Partially Denied;
   [ ] Denied in full.



                                                                 11
Survey Questions cont’d
 10. Reason for denial:
 [ ] Claim submitted too late;
 [ ] Insured was in noncompliance with regs;
 [ ] Release discovered outside policy period;
 [ ] Release was co-mingled with an ineligible
  release;
 [ ] Other: (please explain)
  ____________________________________.

                                                12
Survey Questions cont’d
 11. If denied , did you:
 [ ] Resubmit the Claim(s);
 [ ] Pursue Legal Options;
 [ ] Other: ___________________________.


 12. How much time did it take for your
  provider to respond to your claim (in
  months)? ___________________________.

                                           13
Survey Questions cont’d
 13. Other insurer actions as a result of your
    claim:
   [ ] Insurer Canceled Policy;
   [ ] Insurer Failed To Renew;
   [ ] Increased Premiums;
   [ ] Other: (please explain)
    __________________________________________.

 14. If you did not file a claim for reimbursement,
    why did you choose not to?__________________.


                                                       14
Survey Questions cont’d
 15. Do you believe that reporting a release
  might lead your insurer to cancel, refuse
  to renew or increase the cost of your UST
  insurance?
 [ ] Yes; [ ] Maybe; [ ] No; [ ] Don’t know.
 16. Would the policy in place at the time of
  your most recent release still allow you to
  seek reimbursement today?
 [ ] Yes; [ ] No (please explain) ______.

                                             15
Survey Questions cont’d
 17. Was a third party claim filed as a result
  of the release?
 [ ] Yes. How many parties? (if known): ___;
  [ ] No; [ ] Don’t know.
 18. What was the total amount of the third
  party claim (if known) $___________.
 19. What action was taken by the insurer
  on the third party claim (if known)?
 [ ] Denied; [ ] Paid in Full;
 [ ] Partial Pmt.; [ ] Disputed/unresolved.
                                                16
Survey Questions cont’d
 20. Are you satisfied with the coverage provided
  by your insurance carrier ?(please explain).
  __________________________________________.
 21. Do you have any suggestions for how to make
  insurance work better as a financial responsibility
  mechanism?_______________________________.
 22. Do you have other related comments,
  suggestions or concerns?
  __________________________________________.
   Please attach additional sheets if needed to
  respond.
 Thank you for participating in this survey!
                                                     17
Survey Logistics
 Plan to mail survey in envelope with Trade
  Association endorsements printed on back of
  envelope
 Postage paid return address pre-printed on
  survey
 Provide 30 days to respond
 Evaluate results in 60 days
 Consider web-based survey depending on
  response rate
 Consider avenues to share survey results      18
Survey Presentation Wrap Up
 Surveys to be mailed late September/early
  October
 Survey developed using Microsoft Publisher
 To request survey questions contact me at:
           gobles@michigan.gov


             Thank You!


                                               19

				
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