NATIONAL CUSTOMER PANEL MEETING - DOC by n23zQX7

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									                      NATIONAL CUSTOMER PANEL MEETING
                     21ST JUNE 2012 AT 9.15 A.M. IN ROOM 9A,
                   GOSFORTH PARKWAY, NEWCASTLE, NE12 8ET

                                          AGENDA

9.00 a.m.    Arrival and coffee

9.15 a.m.    Welcome & Housekeeping
             Introductions
9.30 a.m.    Review of notes/actions from last meeting         All
             Reviewing
10.00 a.m.   NCP Annual Plan                                   Siobhan O’Neil
             Reviewing & final sign off
10.45 a.m.   Refreshment Break

11.00 a.m.   NCP Annual Plan                                   Siobhan O’Neil
             Reviewing & final sign off
12.15 p.m.   Lunch

1.15 p.m.    New Strategy & Values                             Rosie Du Rose

1.30 p.m.    Customer Focus for Public Affairs                 Robert Morritt
             Discussion: To seek panels views and guidance
2.00 p.m.    Transparency Statement – E Petitions              Steve Thompson
             Discussion: To seek panels views and approval
2.15 p.m.    Procurement Tender Project Involvement            David Skeel
             Informing
2.30 p.m.    Looking Local                                     Jordan Christie
             Informing and Discussing
3.00 p.m.    Refreshment Break
3.15 p.m.    Repairs Update                                    Jim Preston
             Informing and Update on contractors performance
3.45 p.m.    Any other Business:                               Chair

4.00 p.m.    Date of next meeting & Close                      Chair
             31st July in Gosforth Parkway Rooms 9A &
             9B
             Chair: Arthur Whitfield

								
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