Chapter 8

							Chapter 8 Open Book Quiz
1.
Most people simply accept poor quality from many information technology products.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): A



2.
Understanding which variables affect outcome is a very important part of quality planning.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): A



3.
Design of experiments cannot be applied to project management issues such as cost and
schedule trade-offs.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): B



4.
Continuous quality improvement is not a goal of quality assurance.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): B



5.
If products are accepted, they are considered to be validated deliverables.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): A



6.
In a Pareto chart, the variables described by the histogram are ordered chronologically.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): B



7.
Control charts are one tool used in the analyze phase of the DMAIC process.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): B



8.
ISO 9000 provides minimum requirements needed for an organization to meet its quality
certification standards.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): A



9.
Expectations can vary based on an organization’s culture or geographic region.
    A) True
    B) False

Points Earned:     1.0/1.0
Correct Answer(s): A



10.
____ means the project’s processes and products meet written specifications.
    A) Conformance to requirements
    B) Fitness for use
    C) Quality conformance
    D) Documentation matching

Points Earned:     1.0/1.0
Correct Answer(s): A



11.
The ____ ultimately decides if quality is acceptable.
    A) project team
    B) CEO
    C) project manager
    D) customer

Points Earned:     1.0/1.0
Correct Answer(s): D



12.
____ involves periodically evaluating overall project performance to ensure that the project
will satisfy the relevant quality standards.
    A) Performing quality assurance
    B) Performing quality control
    C) Checking quality
    D) Planning quality

Points Earned:        0.0/1.0
Correct Answer(s): A



13.
____ is the ability of a product or service to perform as expected under normal conditions.
    A) Reliability
    B) Performance
    C) Maintainability
    D) Functionality

Points Earned:     1.0/1.0
Correct Answer(s): A



14.
____ generates ideas for quality improvements by comparing specific project practices or
product characteristics to those of other projects or products within or outside the performing
organization.
    A) Design of experiments
    B) Quality auditing
    C) Testing
    D) Benchmarking

Points Earned:     1.0/1.0
Correct Answer(s): D



15.
A ____ is a graphic display of data that illustrates the results of a process over time.
    A) statistical sampling chart
    B) Pareto chart
    C) Six Sigma chart
    D) control chart

Points Earned:     1.0/1.0
Correct Answer(s): D
16.
____ involves choosing part of a population of interest for inspection.
    A) Statistical sampling
    B) Pareto analysis
    C) Six Sigma
    D) Quality control charting

Points Earned:     1.0/1.0
Correct Answer(s): A



17.
Six Sigma’s target for perfection is the achievement of no more than ____ defects, errors, or
mistakes per million opportunities.
    A) 1.34
    B) 3.4
    C) 34
    D) 340

Points Earned:     1.0/1.0
Correct Answer(s): B



18.
An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa
diagram.
    A) define
    B) measure
    C) analyze
    D) improve

Points Earned:     1.0/1.0
Correct Answer(s): C



19.
One of ____ 14 Points for Management states that an organization should cease dependence
on inspection to achieve quality.
    A) Deming’s
    B) Juran’s
    C) Crosby’s
    D) Ishikawa’s

Points Earned:     1.0/1.0
Correct Answer(s): A



20.
Juran’s final step to quality improvement is ____.
    A) organize to reach the goals (establish a quality council, identify problems, select
projects, appoint teams, designate facilitators)
    B) keep score
    C) report progress
    D) maintain momentum by making annual improvement part of the regular systems and
processes of the company

Points Earned:     1.0/1.0
Correct Answer(s): D