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					                                                WILLIAM A. FULBRIGHT
                                                       Alpharetta, GA
                                                 e-mail: bill@billfulbright.com


Profile

         Excels operating as an executive team leader.
         Project Management, Strategy and Program Management
         Highly skilled at interfacing between Business, Technology and Clients.
         IT, QA and Software Development team building.
         OnSite and Offshore Testing/Development Model Management
         Insurance, Credit Card, Mortgage, Banking, Financials, and Retail experience.
         QA Test Management – All Phases
         Business Process Analysis & Reengineering
         Application Architecture, Solutions
         Technical Operations Planning and Management.

Skill Summary

Business
               Management                                   Industries                         Foreign Language & Trainings
   Partner                                  International Credit Cards                     Spanish
   Director                                 US Credit Cards                               Spoken –Conversational /Technical
   Sr. VP. Operations                       Private Label Credit Cards                    Written
   Project Management                       Banking
   Strategic Planning                       Insurance – Auto, General                      Trainings
   Team Building                            Health Insurance                                   Quality
   Test Coordination                        Retail                                                  Test Tools
                                                                                                      Methodology
   Technical Delivery                       Mortgage – Lending, Processing
                                                                                                      Documentation
   Negotiation                              Financial Svcs
                                                                                                 Technical
   Issue Mitigation                         IT
                                                                                                 Communication
   Resource Management                      QA/SQA


Technical
    Quality Management              Testing           Middleware                  Systems              Platforms   Development
 Project Direction and       Business Rules       Service           AIGAA                         WSAD         XML
    Management                 Engines              Oriented           First Data (FDR)              WAS          SOAP
 Industry Standard QA        Testing Pega BRE     Architecture       First Data Merchant           LDAP         Javascript
    Methodology                  With XML tools     (SOA)              Services (FDMS)                UNIX /       ASP
 Integrated System           Enterprise Projects  Pega              TSYS                          LINUX         TSL
    Testing - IST             Quality Center       Websphere         CITIGROUP                     Informix     VB
 User Acceptance             Load Runner          MQ                VISION Plus                   MVS          HTML
    Testing - UAT             Load / Performance  NDM                Bank of America               NT Server    SQL
 End to End Testing          Quick Test Pro       Message           Bank One                      NT Client    MySQL
    Strategy – E2E            WinRunner            Level              The Home Depot                AS/400       MS IIS
 Interface Integration       IBM Websphere        Interfaces         Global Sized Systems          CICS         PHP
 Defect Management           SOAP XML             Real Time                                        IVR
 Test Plan Documents         MQ                   Transactions
 Test Strategy               PEGA                 IVR / NIVR
 Work Breakdown (MS          Transaction based  Shared
    Project)                     interfaces         Services
 Project Estimations         Java based Products  B2B
 Scope                       ClearQuest           FTP
 SOW                                               FDQ
EXPERIENCE

2/1/2008 – Present
Capgemini
Quality Assurance Practice - Manager

      Worked at a Practice level to:
           1. Lead, create and launch new automated testing tools and accelerators for Pega, SOA services and data
               driven automation built within our practice.
           2. Presented Automated Service Testing Toolkit Demonstration at PegaWorld 2008
           3. Lead UK team for E2E Testing RFP case study presentation with a large bank in United Kingdom.
           4. Represented QA/Testing for RFPs for Pega PRPC based projects for life insurance and a Bond Portal.
               Provided staffing, sizing and strategy for all aspects of testing.
           5. Assist Pre-Sales as Automated Pega Testing SME to acquire accounts in Health, Life, P&C Insurance.
               Introduced an automated XML testing tool for Business Rules Engines that was successful for another of
               our clients to a new client. I was part of the original team that put the toolkit together..
      Projects todate:
           1. Project/Test Manager for ETL migration for major Commercial insurance provider. BI,Informatica,ETL,DW
           2. Project/Testing Manager for a complex Rating Test Tool development project for a top National Insurance
               company. Tool design. Offshore model definition and hiring. Team mentoring.
           3. Supported large Policy Management project for general insurance company as SME for testing Pega
               PRPC 5.4 with Capgemini’s Automated Pega Testing toolkit.
           4. Created generic demo of our Service Testing Tool that can be presented live from one of our PEGA
               servers in Hyderabad. Demo displays tools for Rules Validation and Rate Matching.
           5. Supporting Automated Virtual Labs partnership with Surgient.

2/2007 – 1/31/2008 – Capgemini, Atlanta, GA
AIG Agency Auto - Quality Assurance Manager - Atlanta, GA (contract Encora, Inc.)

- Quality Assurance Management for Web Based Auto Quote Applications

   -   Projects Launched:
           o eRater Auto Policy Application – New Application Platform for the eRater Product to ensure accuracy of
              quotations.
                   Managed and coordinated Project and QA with AIG Sr. VP and Project Sponsor, and Dir. Of QA
                   Testing Methodology, Automation, Functional, System and UAT test phases.
                   Onsite and Offshore resource management and training (20+)
                   Managed development of
                           XML Automation team - Test Suite for PEGA and Rate Matching
                           QTP team - automation of User Interface
                           Manual Test Strategy, Test Leads and offshore team of 23
                           User Acceptance Testing Strategy, Test Team Staffing, Implementation
                           Release Management Lead
                           Quality processes
                           Interactive Processes with Client
                   Coordinated and integrated Delivery Schedule with QA Schedule Onsite and Offshore.
                   Data Warehousing of Test Metrics – Reporting via SQL Queries and Online Quality Center
           o Endorsements 2.5 – Integration of new functionality that allows endorsements to be added on-line by
              users. Same role as above

   -   Responsibilities
          o Project Management for Testing Capgemini projects at AIG Agency Auto
          o Analyzed and assisted in creation of SOW(s), Master Project plans, Test Plans, test cases, test schedules
             & test scripts from Analysts and Associates.
          o Staffing and Resource Planning and management – both Onsite and Offshore
          o Temporarily assumed duties of client Dir. of QA to coordinate joint efforts of testing
          o Worked with Sr. VP of client to coordinate environmental issues: Process implementation, Server
             acquisitions and upgrades to support both development and testing.
          o Identified and thoroughly analyzed defects, issues, risks, and action items along with identifying the
             business requirements & the system requirements as part of the project team.
          o Defined, tracked and delivered quality assurance metrics.
          o Monitored & instructed team members on proper procedures to ensure team compliance.
          o Provided status reports to Management on development projects.
            o   Signed-off on test strategy, test development, and test results prior to implementation into production.
            o   Responsible for conceiving and writing the Test Plan Documents, Work Breakdown Structure (MS
                Project), Test Scenarios, Test Cases, and Test Scripts, Coordinating the testing efforts of internal teams,
                and External Partners, Affiliates and Vendors.
            o   Created UAT Strategy, Approach and Structure; Mentored team; Managed coordination of deliveries
            o   Performance Testing support.
            o   Responsible for structuralizing and uploading Test Director with Requirements, Test Plans, Test Sets and
                Defects to meet the client’s needs.
            o   Responsible for leading project test strategies
            o   Ensured proper tools, techniques, and methodologies are applied throughout the entire test cycle.
            o   Worked closely with the application teams as programs are developed.
            o   Member of the technical design team to ensure a thorough understanding of entire design approach.
            o   Demonstrated expert ability to define test scenarios and scripting methodologies for complete system
                integration tests.
            o   Assessed test designs and adequate data test beds.
            o   Interfaced with business subject matter experts to understand the business process, metrics

8/2005 – 1/2007 - Home Depot, Atlanta, GA
Quality Integration Lead / System Test Manager - Credit Services - Atlanta, GA (Odyssey IS)
- Quality Integration Lead / System Test Manager – End to End Testing Strategy, Enterprise Application Integration
Testing, Testing Coordination and documentation.
    - Projects Launched:
              o The Home Depot Convenience Stores Pilot – the placing of Home Depot Convenience Stores in the
                  parking lot of The Home Depot Stores to accept the Private Label Home Depot Card. Coordinated testing
                  with front-end vendors, back-end vendors, new on-line interfaces to facilitate new Credit Card
                  authorizations and transactions between the Gas Pumps and Registers with FDMS (external credit card
                  acceptor), THD, CITI and FDR.
              o Private Label Credit Card Acceptance at THD Affiliates – launch of new functionality to allow Home
                  Depot Affiliates to accept The Home Depot Private Label Credit Card portfolio at Affiliates such as
                  Contractors’ Warehouse, White Cap, Hughes Tool, and 18 more.
                       Testing of new development and delivery of The Home Depot’s internal Credit Services Service
                           Oriented Architecture (SOA) platform: WAS Cluster, WS Security, LDAP Security, B2B Platform
                           interfaces, Credit Services: Authorization, Capture, Settlement, Parameterization, and Account
                           lookup services. Testing with back-end Partners CITIGROUP and FDR to validate acceptance of
                           new BIN ranges, merchant numbers, Statement, Funding and Media Retreival Interfaces.
                                 Use of Websphere (local service for testing), SOAPUI, Test Director and LoadRunner.
                                 Use of Business Intelligence (Web Based call/retrieval of data from UNIX Oracle) to
                                    report information in layered / segmented fashion – based upon user profile and access
                                    rights.
    - Responsibilities
              o Developed and analyzed master test plans, test cases, test schedules & test scripts from Analysts and
                  Associates.
                       Multiple programs residing in multiple libraries, running on multiple systems
              o Identified and thoroughly analyzed defects, issues, risks, and action items along with identifying the
                  business requirements & the system requirements as part of the project team.
              o Defined and tracked quality assurance metrics.
              o Monitored & instructed team members on proper procedures to ensure team compliance.
              o Provided status reports to Manager on development projects.
              o Signed-off on test strategy, test development, and test results prior to implementation into production.
              o Responsible for conceiving and writing the Test Plan Documents, Work Breakdown Structure (MS
                  Project), Test Scenarios, Test Cases, and Test Scripts, Coordinating the testing efforts of internal teams,
                  and External Partners, Affiliates and Vendors.
              o Performance Testing support.
              o Responsible for structuralizing Test Director with Requirements, Test Plans, Test Sets and Defects;
                  creating mapping with Clear Quest for export to CITI.
              o Responsible for leading project test strategies
              o Defined test environments for total testing solution of major applications.
              o Ensured proper tools, techniques, and methodologies are applied throughout the entire test cycle.
              o Worked closely with the application teams as programs are developed.
              o Member of the technical design team to ensure a thorough understanding of entire design approach.
              o Demontrated expert ability to
                  define test scenarios and scripting methodologies for complete system integration tests.
              o Assessed test designs and adequate data test beds.
            o   Interfaced with business subject matter experts to understand the business process, metrics

3/2004 – 8/2005       Bank Of America       Phoenix, AZ
Project Manager / Technical Delivery Manager / System Test Manager - Consumer & Small Business Products –
Credit Cards - Phoenix, AZ (The Nakoma Group)

-   End to End Testing Strategy, Enterprise Application Integration Testing, Testing Coordination and documentation.
-   Managed multiple and related projects within same timeline, and separate projects as well. Projects with as many as
    45 interfaces and related teams.
-   System Test Manager for:
    - Daimler-Chrysler Portfolio New Product Launch
    - Daimler-Chrysler DealerCONNECT – Instant Credit Application Project.
    - Daimler-Chrylser Portfolio Consumer Card Conversion
-   Create System Test Plans for integrated testing, Work Breakdown Structures (MS Project) to define timelines, tasks,
    coordinate documentation for consistency, lead walkthroughs and build, test and defect reviews.
-   Liason between Business and Total Systems (TSYS) for managing interfaces, development and upgrades, post
    production problem resolution.
-   SQA implementation of new Standard Software Processes to upgrade CMM to level 2 using
-   Developed, trained and rolled out project management and integrated testing strategy for Consumer Credit Cards
-   Trained SME's, BA's, Test Coordinators, Negotiated System Strategies for implementation of TD

PROJECTS LAUNCHED:
- Daimler Chyrsler Services - New BoA CO-BRAND Product Launch
      4 Credit Card Products: Dodge, Jeep, Chrysler MasterCard; Mercedes-Benz MasterCard
- System Test Manager
      o Managed all test teams, timelines and delivery of project
      o Managed all technical coordination for Co-Brand Launches

-    Daimler Chrysler Dealer Connect – NEW - Instant Credit Card at Dealership Product
-       System Test Manager as described above for:
       o Managed all test teams, timelines and delivery of project
       o Managed all technical coordination for Real Time / Instant Credit Program

- Daimler Chrysler – Conversion
- System Test Manager
       o Same set of skills as above, plus coordinating reports and data.

12/2003 - 2/2004         Galileo International Denver, CO (Ajilon Consulting)
Galileo - Project Manager / Sr. QA Consultant – SQA Evaluation and Methodology Implementation, Denver, CO
     Completed and delivered on time Findings and Recommendations document for the Automation and Performance
        Testing Environment.
            o Analysis and recommendation of improvement methods for current processes.
            o Review of documentation, processes, procedures, and methodology within QA Group. Completed
                findings, and recommended improvements to current practices.

4/2003 to 10/2003
Bank One – Program Director - Project Manager - IST QA Coordination, Wilmington, DE (Comsys Consulting)
           Hired 7 high level QA Coordinators to create, and implement End to End (E2E), Integrated System Testing
        and Methodology for large Credit Card Convergence, Migration and Re-Engineering project.
           Organized team structure, management
           Created IST Approach, Proof of Concepts, Test Plan Documents, Integration Methodology
           Implemented and coordinated Project Plan w/ PMO
           Consolidated Project elements, artifacts, etc. into working documents to support the IST effortTraceability
        Matrix, Integration (End-to-End Testing) Strategy and Defect Workflow Structures
           Member - i3 Project Data Warehouse Mitigation Committee
           Use of Business Intelligence application for retrieval of warehoused test data from MSSQL and DB2) for
        project test bed needs
           Member - Bank One Enterprise Testing Standards Committee
           Created Test Director Strategy for i3 IST/UAT projects -

1/10/2000 to 4/1/2003 :
CITIGROUP – Project Manager / UAT Coordinator, Latin American Consumer Bank- Ft. Lauderdale, FL
(TEKsystems Consulting)
               Owner – Latin American Region: Test Director / WinRunner
               Regional UAT Coordinator - Latin America Region Credit Cards, European Liaison

Responsible for testing all credit card interfaces for Dominican Republic in UAT for Cards Convergence project.
       Project Manager / System Architect / End to End Interface Integration and Testing
       Responsible for interface architecture, integration, installation, end-to-end testing of credit card systems in 9
          Latin American countries over 3.5 years.
       Coordinate project timelines, resource management, testing schedules, interface readiness, file validity

               Credit Card Interface Integration and Coordination
               Test Director 7.6 and Test Methodology Training
                 Owner Citibank Latin American Region (8 countries) for Test Director Projects & Environments

               Testing Tools Management and deployment
                 Owner Latin American Region Test Director, LoadRunner, QTP and WinRunnerMQ Series
                   Architecture and Integration
                 Use of Business Intelligence application to report warehoused data based upon user profile and
                   access rights.

8/24/99 to 12/31/99
Sunglass Hut Int'l                      Project Manager         Miami, FL (TEKsystems Consulting)
 Project Manager responsible for International Credit Card Settlement Program Project.
 Integrated program interfaces with 4 Servers and 2 AS/400s, using Visual Basic, with Access database to receive
    data polled from over 2,000 stores worldwide, 24 hours a day.
         Program created batches, processes and fed data to servers, imported and filtered database and uploaded
            AMEX and VISA/MC transactions to Credit Card processing vendor.
         Standard testing/production methodology employed.

3/29/99 – 8/15/99
American Heritage Life           Project Manager/ Analyst/Developer Jacksonville, FL (Int’l Business Systems)
 Created an Automated Policy Issue system for Group Life and Disability.
     Policies and Certificates fully automated with Access, and Visual Basic. Full project design, architecture,
        development, programming and design documentation.

11/30/98 – 3/27/99
Convergys Corporation                   IVR QA/Y2K Compliance          Jacksonville, FL (Computer Horizon)
 "Customer Management Group – Year 2000 Quality Assurance Team - Designed and implemented Y2K testing
    strategies on multiple IVR systems and IT projects. "

5/95 – 11/30/98
HomeFair Mortgage Corp                   Sr. V. P. / CIO         Beaumont, Texas
 Managed overall Programs within HomeFair for Call Center Technology, Re-hab Division, and Mortgage software.
 Designed Marketing Programs – Direct Mail, Contact Management, Materials. Designed Interactive Voice Response
    (IVR) Telephony applications/integration (CTI) with contact management application for use in mortgage based Call
    Centers and other applications.

1/82 - 5/95
Fulbright Consulting                     Founder                         Dallas, Texas
 Management and Technical consulting for Fortune 500 and regional companies using Neuro-Linguistic
    Programming (NLP), and other sales and negotiation tools.
 Organizational Development, Project Management, Operations, Training.
 Project Management, Executive Summaries, Excel Spreadsheet Analysis (w/formulas) and Financial Requirements,
    Due Diligence, product preparation for market, Capital Investments for Real Estate Development Projects,
    Infomercials, Corporate Expansions, Product Launches, Joint Ventures and Capitalization.

4/80 - 8/81 Alexander and Alexander of TX, Inc.          National. Account Exec          Dallas, Texas
National Marketing of the Life Guardian Group Life, Health and Dental Program for the Fleming Foods Corporation.
Responsible for benefit structure design, premium rate structure development and brochure design, selling and
implementing the plan nationwide. Interfaced with Traveler's Insurance Company, Fire and Safety Department of Fleming
Foods Corp.
5/74 - 4/80 Dick Fulbright Insurance Co.                        Principal Associate      Beaumont, Texas
Marketing and Sales of Agency and Insurance Products. Planned and directed management of agency staff of 12.
Agency volume for Life, Group, Group Disability and Pensions, required that claims be paid from our office for Disability
                     rd
and Health Claims (3 party Administrator before there was such a thing).

EDUCATION
North Texas State University, Denton, Texas - Music Composition and Theory - 1974

References:
Niraj Juneja – Capgemini – Client Partner– upon request
Gaurav Mathur – Client Engagement Manager – upon request
Harriet Canfield, Mgr. QI Credit Services, The Home Depot, Atlanta, GA 770-433-8211 xt 85626
Debi Nagy, SVP, Bank of America, Phoenix, AZ 602-523-2272
Michelle Hoffman, VP, Bank of America, Phoenix, AZ 602-597-2676
Robert J. Steiner, VP, Bank One, Wilmington, DE 302-282-2898 robert_j_Steiner@bankone.com
Marcelo Almeida, Chief Architect Technologies, Citigroup, Fort Lauderdale, FL 954-267-1334
marcelo.almeida@citigroup.com

				
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