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Definition: Public sector use of information technology (IT) and
communication technology as a tool to achieve better
government by integrating government with citizens and
businesses, and by improving access to information and the
delivery of governmental services.




  2003 Municipal                       Only 9% offer online services.
       Passive / 2001
 Yearbook Survey:        Enhanced /    Interactive /     Integrated /
                                       Only 54% have any type of
     Informative Stats
 88% of cities have      Informative   Transactional 15% have
                                       database. Only Transformative
  static websites.                     message boards or equivalent.
    E-GOVERNMENT TIMELINE
World Wide                    Rise of E-commerce; First Govt.
   Web                           Websites start appearing
 created                                (1995-1999)




  1991          1993          1995           1997          1999

                          Spanish
                         language
                        version of
                       Firstgov.gov

                                              World Bank E-
          George W. Bush                      Development
             signs the                          Dialogue
            E-Govt Act




         2001          2003           2005          2007
     What do Citizens Want from
          E-Government?


                          Greater Access
                          to Information
1.
         2.

                            Convenient
              3.
                            Services


                    Accountability &
                    Transparency
              3. Convenient Services
                                   On-line Bill               Building
                                    paying                Permits/Licenses
                              Cost Savings.              “Citizens on-line
                                                         instead of in line.”
                              Payment tracking.
                                                         Streamlines process.
                              Quicker payments.

                               $24.68


                                               Citizen                    On-line
                                              Requests                  Applications
                                        Easier interactions        Saves money by
                                        between government         reducing paper
                                        and citizens.              mailings. Quicker
Greatest Convenience of all:            Encourages more            response times.
 All e-Services can be accessed         participation.
    from any location with an
internet or wireless connection.
     2. Access to Public Information
                                   “C2G” & “B2G”
Citizens   “C2G”   Govt.   • Databases
                               Community Info.
                               Agendas & Minutes
                           • Contact Information
                           • Civic Education
Business   “B2G”   Govt.   • Business Research




                                          “G2G”
                           • List-servs
  Govt.    “G2G”   Govt.
                           • Municipal Websites
                           • “Best practices”
1.      Accountability and Transparency



   Greater Access to Information  more
    watchdogs

   If city’s actions do not align with documents
    then there is a basis for complaint.

   Citizens trust government officials more when
    they can see exactly what they’re doing.
    Benefits Summary
   Makes government services
    more convenient for citizens.
   Greater access to all types of
    public information.
   More accountability and
    transparency.
   All of these benefits encourage
    citizen participation, especially
    at the local level.
Concerns/Problems with
    E-government




          Accessibility!
           Problems continued…
   Security                       Functionality
    – Lack of Privacy               – Citizens are turned off
    – Citizens worried about          by websites that don’t
      personal info getting           work
      out on the Internet               Navigation Issues
        Govt. scares people            Download Issues
         more than businesses       – Upkeep can be a
    – Citizens less likely to         challenge for City Staff
      trust information on
      Govt. websites.
          Problems continued…
   Implementation                   Accessibility
    – Costs money to start            – Government
      and maintain a                      More participation 
      website                              more administration
        Hire IT Department           – “Digital Divide”
         or private designers             IT Literacy an issue
        Pay For Infrastructure           Foreign Language
         and Software                     People with Disabilities
    – Must train staff
    – Reluctance to
      change old ways
                                           “Digital Divide”

                                                                                                                   67%
Percentage of Amer. adults



                             80%

                             60%

                             40%

                             20%

                             0%
                                                                    02




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   “Being online is the norm – but it is not universal!”
                                                                                  Source: 2005 Pew Research Study
       FOUR CORE VALUES

   Efficiency

   Effectiveness

   Equity

   Responsiveness
      Center for Digital Government
75,000-124,999 population:
1st    Ogden City, Utah (tie)
1st    City of Roanoke, Va. (tie)
2nd    City of Independence, Mo.
3rd    City of Orem, Utah (tie)
3rd    City of Richardson, Texas (tie)
4th    City of Olathe, Kan.
5th    City of Westminster, Colo.
6th    City of Arvada, Colo. (tie)
6th    City of Pueblo, Colo. (tie)
7th    City of Boulder, Colo.
8th    City of Carrollton, Texas
9th    City of Bellevue, Wash. (tie)
9th    City of West Palm Beach, Fla. (tie)
10th   City of Las Cruces, N.M.
     References/Links to Explore
   http://www.whitehouse.gov/omb/egov/g-10-Section_841.html

   http://www.developmentgateway.org/e-government

   http://www.usa.gov/index.shtml

   http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFOR
    MATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTEDEVELOP
    MENT/0,,contentMDK:21511366~menuPK:559467~pagePK:6402
    0865~piPK:51164185~theSitePK:559460,00.html

   http://www.netcaucus.org/books/egov2001/pdf/citizen.pdf

   Managing Urban America, 6th edition, by David Morgan, Robert
    England, and John Pelissero. 2007. Washington, D.C.: CQ Press.
Supplemental Information
      Pew Research Statistics
         Preferred Means of Contact,
             level of government
                (Government Patrons)

            State     Federal    Local
Telephone     39%        38%           43%
Web site       24         31           18
In-person      12          9           22
Email          14         12            7
Letter         11          9            8
   Success and Satisfaction:
        by education



Educational        Last contact   Satisfied with
Level              Successful     last contact
Less than high          48%            66%
school
High school               60            76
graduate
Some college              63            80
College graduate          68            80
     Trends in general e-Gov use
(% of internet users who have gone to federal,
           state, or local Web sites)



70                           66
                     56
60           53
      47
50
40
30
20
10
0
     2000   2001    2002    2003
           Level of government people contact*
   State    35%
   Federal  32%
   Local    19%
   Combination  7%

* Based on contact within past year not related to mailing in a
   tax return
    New Reality 3: People rely on the
      web to get government info
   66% of internet users have gone to
    a government Web site
   Most find what they are looking for
    and were satisfied (esp. federal site
    visitors)
   65% of internet users expect gov’t
    info to be on the Web
   39% of all Americans (including
    10% of non-internet users!) will
    turn to the Net first for next gov’t
    contact

				
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posted:9/22/2012
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