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Moving Guide


  Moving Guide
Welcome To Providence Health Systems

We are looking forward to

having you join us at Provi-

dence Health System. And we

will do whatever it takes to

provide a smooth a transition

as you start your new job. You

are going to find your career

at Providence rewarding in

countless ways. When you
                                 Use This Guide To Make Your Move As Easy As Possible
work with the kind of extraor-
                                 Relocating can seem overwhelming until you break            Be sure to take advantage of these:
dinary professionals we have     it down into easy-to-handle steps. We put together          • In the back of this booklet is a pocket to help keep
                                 this booklet to answer some of the questions that will      your invoices and moving receipts.
                                 come up during both the planning and the actual             • On page (?) we’ve listed several community and
on our team, every day is an     moving phase of your relocation.                            business websites you’ll want to visit before your
                                 We want to do whatever we can to make your move             • Use the blank pages starting at page (?) to jot down
enriching one.                   easy. And there’s a good chance we’ve helped some-          the names and contact information for the businesses
                                 one with the same problem. After all, we’ve helped          that will be helping in your move.
                                 quite a few of your team members relocate.                  • The Planning Calendar on page (?).is the best place
                                                                                             to start your move.
                                 Call the number on the card below with any questions        If You Have Any Problems, Give Us A Call
                                 you might have. Nothing is too minor. In fact, feel free
                                 to call even if you just want to chat and hear a friendly   • It’s normal to have a lot of questions during your
                                 voice.                                                      relocation. You’ll find the answers to the most com-
                                                                                             mon moving queries in the Frequently Asked Question
                                 (Leave spot (pocket or card cut) for recruiter/specialist   section, beginning on page (?). But if you don’t find
                                 to insert PHS or eServices business card)                   your answer there, feel free to give us a call.
                                                                                                                                               Your Moving Expenses                                                                  Start Planning
        Planning Your Move                                                                                                                     Will Depend On Which                                                                  Your Move
                                                                                                                                               Moving Option You Choose                                                              The better your move is planned, the easier it
                                                                                                                                                                                                                                     will be. Let’s take a look as some of the details
                                                                                                                                                                                                                                     you need to be most concerned with at this

We’re Here To Help You Move                                                                                                                    Planning A Budget For The Do-It-Yourself Option
                                                                                                                                               The one-way expense for any U-Haul rental equipment can be determined
                                                                                                                                               ahead of time, based on equipment size, point of origin, destination and the
                                                                                                                                                                                                                                     time, beginning with your timeline.

                                                                                                                                               date of your move. As a U-Haul customer, you will receive an allowed mileage
                                                                                                                                                                                                                                     5 Things To Consider When You Make
                                                                                                                                               (there are no mileage restrictions for trailer rentals) and a set number of days to
                                                                                                                                                                                                                                     Your Moving Schedule
                                                                                                                                               complete your move, included in the price.
                                                                                                                                                                                                                                     There is no set length of time for a move,
                                                                                                                                               Rental rates can change at anytime; so confirm your reservation as soon as pos-
                                                                                                                                                                                                                                     because every move is different. While it is
                                                                                                                                               sible to lock in the rate. Many variables go into establishing rates. There are
                                                                                                                                                                                                                                     important not to rush the process, you do not
                                                                                                                                               times when more people are moving out of a city than into it. Because U-Haul
                                                                                                                                                                                                                                     want to take too long. Lengthy relocations
                                                                                                                                               may want more equipment going back to a city, discounts may be available.
                                                                                                                                                                                                                                     create extra problems for everyone concerned
                                                                                                                                               Rates are not adjusted for early drop off or lower mileage. The allowed mileage
                                                                                                                                                                                                                                     - especially for you. We will work with you
                                                                                                                                               and number of days given are provided to ensure adequate time and miles to
                                                                                                                                                                                                                                     to keep your move as simple, quick, and
                                                                                                                                               complete your move safely. So even if you use less, you still pay the same price.
                                                                                                                                                                                                                                     smooth as possible.
        Letting Us Help With Your Move Can Save You Money And Big Headaches
                                                                                                                                                                                                                                     Review the list below and identify those areas
                                                                                                                                               Don’t Want To Do-It-Yourself?
                                                                                                                                                                                                                                     that might affect you. While not all of these
                                                                                                                                               Let Someone Else Handle It With Providence-Supported Option
        Part of good decision making is knowing when to            Your Responsibilities Are Spelled Out                                                                                                                             suggestions will apply to you, read through
                                                                                                                                               Wouldn’t it be great to have someone else manage and attend to the details
        bring in a specialist. Your move will be less stressful    In Your Relocation Agreement.                                                                                                                                     and note the areas that do.
                                                                                                                                               of a move? Most of our new employees, when given the option, prefer to use
        and even less costly if you utilize the services of a
                                                                                                                                               Providence’s Supported Move option. A Relocation Specialist is assigned to your
        Relocation Specialist. This expert will help you           By now, you have signed the Relocation Agreement,                                                                                                                 1. Summer is a peak moving season. Secur-
                                                                                                                                               move and works with you throughout the process. Your Relocation Specialist
        choose what will work best for your situation.             required whenever Providence Health System provides                                                                                                               ing bids, meeting with moving company
                                                                                                                                               will arrange for home surveys and you choose the moving option that best suits
                                                                   financial support to relocate. If you haven’t yet signed                                                                                                           representatives, or renting a U-Haul might be
                                                                                                                                               your individual needs.
        You are not obligated to use a Relocation Specialist,      an agreement or you have other questions about what’s                                                                                                             delayed if you are moving during the summer
        but taking advantage of this option provides you with      entailed when Providence Health System pays for                                                                                                                   months.
                                                                                                                                               Providence has taken extra precautions to ensure you have the best services
        a designated relocation expert who will work with          moving expenses, contact us. Be clear on what your                          available to you. This doesn’t mean we select the cheapest - our service provid-
        you to plan and coordinate virtually every step of         responsibilities are before you plan your move.                                                                                                                   2. Usually, the first and last weeks of the
                                                                                                                                               ers are required to sign a service level agreement obligating conformance to be
        your move. You also will have Internet access to an                                                                                                                                                                          month are busy moving weeks. Planning, in
                                                                                                                                               bonded, insured, licensed, and in good standing in the business community. We
        exclusive site that contains geographic, education, and                                                                                                                                                                      advance, is important if you want your move
                                                                                                                                               require each service provider to do business in an ethical and honest way and to
        entertainment information about your new hometown.                                                                                                                                                                           during these weeks.
                                                                      8 Tips On Finding The Right Home                                         maintain a code of conduct when entering one of our employee’s homes.
                                                                      The secret to a successful house-hunting trip is to be as                                                                                                      3. If you are moving yourself, start collecting
        This Providence program comes with other advantag-
                                                                      informed and organized as possible before you go.                        Because our Relocation Specialist and other independent service providers act
        es. For example, many of the details are taken care of                                                                                                                                                                       suitable containers and packing materials. Set
                                                                                                                                               as an extension of Providence Health System, you will receive a Customer Ser-
        for you, such as travel planning and your itinerary. The                                                                                                                                                                     packing goals and deadlines and target a date
                                                                      1. Make a list of the critical requirements for your new neighborhood.   vice Survey at the end of the entire move. We encourage you to respond to this
                      Relocation Specialist will set up your ap-      • commute time          • school requirements
                                                                                                                                                                                                                                     by which you want to complete the packing
                                                                                                                                               survey and provide any details you believe should be brought to the attention of
                      pointments with the moving companies.           • community lifestyle                                                                                                                                          process.
                                                                                                                                               Providence management. Survey feedback is reviewed on a regular basis and
                      He or she will accept bids for the move         • population density (urban, suburban, or rural)
                                                                                                                                               helps us improve on the services provided to you and others.
                      and will coordinate the appointments to         • community institutions that are important to you                                                                                                             4 If you are going to work with a moving
                      coincide during a time of the day that                                                                                                                                                                         company, tour your house before the repre-
                                                                      2. Obtain a map of your new city, and try to become as familiar
                      works best for you.                             with it as you can.
                                                                                                                                                                                                                                     sentative is scheduled to arrive. Conduct a
                                                                                                                                                                                                                                     survey of goods to move using the checklist
                      The Specialist can often negotiate for          3. Get an idea of which neighborhoods are likely to meet your                                                                                                  provided in this booklet on page (?). You
                      lower costs based on “bulk” business and        requirements. Talk to your Relocation Specialist to gain a per-                                                                                                should identify items what will be moved
                                                                      spective on your new location.                                                                                                                                 versus what might be discarded. Be sure to
                      is available to answer your questions or
                      just calm your nerves by confirming that         4. Determine a price range to look for a home in your new city.
                                                                                                                                                                                                                                     show the moving representative all the items
                      everything is moving forward as planned!                                                                                                                                                                       that you want moved.
                                                                      5. Your Relocation Specialist will assist you in securing the ser-
        There are occasions when people choose what is                vices of a realtor who understands your neighborhood require-                                                                                                  5. Select the exact date you want to move.
                                                                      ments and your price range.                                                                                                                                    Once you have this date, work back at least
        called a Self-Move. In this situation, you manage and
        attend to all the details such as renting a truck, pack-      6. Tell your realtor that you only want to look at houses priced to
                                                                                                                                                                                                                                     three weeks if you rent and at least 3 months
        ing, and transporting your household items. Provi-            sell.                                                                                                                                                          if you own a home, depending on your local
        dence does not tell you what move is best for you; you                                                                                                                                                                       market. Arrange to have the moving repre-
        make that decision. What we do is to work with you            7. When you go on your house-hunting trip, be sure your realtor                                                                                                sentative survey your household goods and
                                                                      points out community amenities such as schools, entertainment,                                                                                                 prepare an estimate.
        to accommodate the arrangements that make the best
                                                                      parks, etc.
        sense for your situation.
                                                                      8. Prepare a checklist of key “must have” features you want in a home.
                                                                                                                                 Things Can Break During A Move:
Protecting Your valuables                                                                                                        Follow These 6 Steps For Adequate
                                                                                                                                 Insurance Coverage
                                                                                                                                 1. There are three general types of insurance to protect
                                                                                                                                 your personal items during transit. Be sure to ask for
                                                                                                                                 a price on all the options so you can make the most
                                                                                                                                 informed decision.
                                                                                                                                 a. Basic Liability, generally 60 cents per pound per
                                                                                                                                 item, is often included at no additional charge, but
                                                                                                                                 does not cover the full repair or replacement of a dam-
                                                                                                                                 aged article.
                                                                                                                                 b. Depreciated Value or standard protection, an ad-
                                                                                                                                 ditional charge, insures your shipment based on the
                                                                                                                                 weight and value of your possessions; however, with
                                                                                                                                 this type of insurance, the mover is only responsible
                                                                                                                                 for the determined depreciated value of each item.
                                                                                                                                 c. Full Value Replacement provides the most compre-
                                                                                                                                 hensive coverage but requires a larger additional fee.
                                                                                                                                 Some movers offer special deductible options that cost
                                                                                                                                 less but may leave you paying for small losses outright.

                                                                                                                                 2. The Interstate Commerce Commission (ICC) Annual
        You Can Choose What Is                                      You May Use Your Moving                                      Performance Report is a performance and complaint
                                                                                                                                 report maintained on moving companies providing
        Covered In Your Moving Package                              Allowance For The Following Costs:                           relocation service across state lines. This report, as
                                                                                                                                 well as a copy of your moving rights and responsibili-
        What can you expect to be part of your relocation           • Autos: Transfer of vehicles to your new location.
                                                                                                                                 ties, must be supplied if requested.
        package? Each moving experience is different and ev-        • Childcare assistance: A list of day care providers iden-
        eryone has different needs and requirements. For most       tified in close proximity to your new home.
                                                                                                                                 3. Be aware that if you have secured the services of a
        moves, Providence provides what is known as a “lump         • Elder-care assistance: A list of nursing homes or care
                                                                                                                                 moving company to pack your belongings but pack a
        sum” which allows you to use the funds as needed to         centers is available.
                                                                                                                                 few of the boxes yourself, the moving company might
        address your personal circumstances.                        • Full Pack: A vanline packs all your household goods
                                                                                                                                 not insure boxes they didn’t pack.
                                                                    and transport them to your new home.
        Reimbursable Driving Expenses                               • Full Unpack: When the moving van arrives at your
                                                                                                                                 4. Consider writing, “subject to further inspection for
        If you are planning to drive your own vehicle to your       new home, movers unload all boxes and furniture.
                                                                                                                                 concealed loss or damage” on the contract when you
        new home, mileage is reimbursed at the current IRS          • Home-finding trip: Available resources to assist you
                                                                                                                                 sign to protect yourself in case you find damage while
        allowance, which can change annually. For 2004, the         with buying a new home.
        reimbursement is (?) cents per mile. Other reimburs-        • Home Sale Services: Available resources to assist you
        able expenses, either under your relocation package         with selling your home.
                                                                                                                                 5. If you have items that require special packing, such
        allotment or as an end-of-year tax deduction, include       • Lease Break Coverage: If you are a renter, you may
                                                                                                                                 as a piano, talk with your Relocation Specialist and
        lodging during your drive. Unfortunately, the IRS does      need to pay a fee to break your lease.
                                                                                                                                 the moving company to confirm they have experience
        not allow expenses for items people typically need          • Miscellaneous expenses: Your Lump Sum relocation
                                                                                                                                 with such items.
        such as food, personal items, or clothing.                  fund can assist you with out of pocket expenses like
                                                                    carpet cleaning, drapery installation, utility hook-ups,
                                                                                                                                 6. Check to see if you are able to secure a binding
        Keep Your ORIGINAL Receipts: They’re Worth Money!           vehicle registration and other incidentals.
                                                                                                                                 estimate on your move.
        It is very important that you retain the original receipt   • Spousal job support: Providence recruiters can assist
        for all expenses as Providence reimburses only with         your spouse or partner with employment networking and
        original receipts. Credit card receipts are not con-        job finding.
        sidered to be an original receipt so please retain the      • Storage: If you need to have your items put in a storage
        detailed receipt given to you at the place of business.     facility.

        Be Aware Of Changes In Your Tax Status                      •Temporary housing: In case your new home isn’t ready
        Providence Health System adheres to all IRS guide-          right away, furnished housing is available for rent.
        lines associated with relocation expenses, and you
        are encouraged to consult a tax expert for questions
        regarding your personal tax situation.
Packing & Organizing

       How To Choose And                                           Good Labeling Now Can
       Pack Your Boxes                                             Save You Hours Of Digging Later
       If you decide to hire a professional mover, you can         Follow these tips to avoid confusion:
       still opt to pack all or some of the goods yourself, thus   • Use a broad, felt-tipped marker.
       trimming the price. To find out just how much you            • Clearly mark your name, the room it should go to and
       can save, ask your Relocation Specialist when you get       the primary contents on each box.
       an on-site estimate.                                        • Indicate “FRAGILE” on delicates; “THIS END UP”
                                                                   where appropriate.
       If you decide to do the packing yourself, you’ll need to
       have everything properly packed and ready for loading       Take Special Care When Packing Your Electronics
       when the moving truck arrives. In other words, all          If the original packing is not available, start with these
       packing must be completed the evening before move           essentials: sturdy cartons, newsprint for wrapping things
       day. Only the things you will need that last night, the     up, tape, scissors and felt tip markers to number and
       next morning and immediately at your destination            label each box.
       should be left for last-minute packing.
                                                                   When you disassemble electronics, such as computers,
       Packing boxes must meet specific standards. Moving           stereos and other devices that have numerous cords,
       company representatives will inspect your boxes and         place small colored stickers on each cord and the same
       if they think items are improperly packed or cartons        color sticker where the cord connects to the device. This
       are susceptible to damage, they may refuse to load the      will save you the hassle of trying to figure out what goes
       items until they are repacked.                              where when it comes time to reassemble your compo-
       Review the boxes sitting in your garage, attic or stor-
       age space. These are usually boxes of holiday decora-       Sensitive electronics such as computers and TVs may
       tions and sentimental items that need to be repacked.       need to be stored in climate-controlled units. Ask the
       Look for cartons that are torn, ripped, soiled, will not    storage facility manager about the climate of any storage
       close or cannot be sealed. Replace those with fresh         facility you select.
       boxes. If you can hear the contents rattle when you
       shake the box, add more insulation or repack to a           To reduce the chance of attracting unwanted attention
       fresh box.                                                  from potential thieves, place small expensive items such
       Before packing each carton, line the bottom with a          as stereo equipment, TVs and camcorders in unmarked
       few inches of wadded paper for padding. Then place          boxes. At your storage facility, you can place these items
       large, heavy items on the bottom and lighter, more          out of view towards the back of the storage unit.
       fragile items on the top. Plates, books and things of
       a similar shape, should be loaded vertically to utilize     To minimize dust damage inside electronic devices,
       their own maximum structural strength. Don’t over-          wrap electronics in linens or clean paper and seal the
       load cartons; keep them to a manageable weight.             box with packing tape.

       Fill in any voids and top off loaded cartons with wad-      Make a list of the components in each box. This will
       ded paper. Tape cartons securely to avoid shifting and      ensure that you’re not missing any parts you start re-as-
       possible damage.                                            sembling.
                                                                                                                              The Night Before:                                             During Delivery:
      Planning Your Move                                                                                                      Reserve a carton for these last-minute items, plus other      1. At unloading, check off each item as it is delivered
                                                                                                                              things you’ll need immediately upon arrival at your           and make notations for loss or damage before signing
                                                                                                                              new home.                                                     the form. Tour the new residence before the driver
                                                                                                                              * Toiletries (soap, shampoo, razors, etc.)                    leaves to ensure everything is in the right place.
                                                                                                                              * First-aid kit
                                                                                                                              * Aspirin or pain reliever                                    2. Ask the moving representatives to assemble anything
                                                                                                                              * Medications and eyeglasses                                  that has been disassembled and ensure that all the parts
                                                                                                                              * Box cutter or knife                                         are there.
                                                                                                                              * Tape and dispenser
                                                                                                                              * Work gloves                                                 3. If you have boxes or items going into storage,
                                                                                                                              * Scissors                                                    double-check them for clearly marked residence and
                                                                                                                              * Extension cords, batteries                                  contact information.
                                                                                                                              * Basic cleaning supplies and paper towels
Moving Day Countdown & Checklists                                                                                             * Coffee maker or instant coffee/tea
                                                                                                                              * Powdered milk/creamer and sugar
                                                                                                                                                                                            4. If you are moving an auto, you must inspect it im-
                                                                                                                                                                                            mediately at destination and file a claim, if necessary,
                                                                                                                              * Snacks                                                      within 24 hours of receiving the vehicle.
                                                                                                                              * Disposable plates, cups and eating utensils
                                                                                                                              * Pet supplies                                                5. Be aware that damage to household goods must be
       Start Your Count-Down With These Moving Day Checklists                                                                 * Plastic trash bags                                          reported within their specified time.
                                                                                                                              * Light bulbs
                                                                                                                              * Flashlight                                                  6. On moves that are not directly billed to Providence
       Prior to moving from                                        The Week Before Loading Day:                               * Bedding and linens                                          Health System, payment for your relocation is due
                                                                                                                              * Alarm clock                                                 upon delivery. You must have an approved credit card,
       your current residence:                                     By now, many of the items you are taking have been         * Local phone book                                            cashier’s check, bank money order or cash. The mover
                                                                   consolidated into one location in your home or apart-      * Screwdriver and hammer                                      cannot accept personal checks. If you use a personal
       1. Set moving dates and confirm services with your
                                                                   ment so now is a good time to start boxing or packing      * Map of the new area                                         credit card, the charges will be put through on your
       Relocation Specialist.
                                                                   up smaller items.                                                                                                        credit card 2 days prior to your loading day.
       2. Make a list of belongings in offsite storage/office
                                                                   1. Collect important papers such as insurance policies,
       locations that will move with you.
                                                                   medical or dental records, auto ownership records and
                                                                   children’s school records
                                                                                                                              The Day Of Move:
       3. Make a list of items that will need special handling.
                                                                   2. Take special care to pack valuables that will travel
                                                                                                                                                                                            Internet Resources For
       This includes glass tabletops, marble tops, taxidermy                                                                  Your shipment will be given a window of dates for load-
       and heavy mirrors or pictures that may need wood
                                                                   with you such as coin or stamp collections, currency,
                                                                                                                              ing and delivery. The size of that window is dependent
                                                                                                                                                                                            Local Weather And Community
                                                                   furs, jewelry, silver, or irreplaceable photos.
       crating.                                                                                                               on the weight and distance of your shipment.                  Information
                                                                   3. Pack a “Car Box” to bring with you. Tailor your Car
       4. Check the access for loading and unloading at each                                                                  1. Make sure you are present when loading and unload-
                                                                   Box to meet special needs so if you have children, pets,
       stop for the move. If a long tractor-trailer or moving                                                                 ing occurs to ensure that all services are performed to
                                                                   or special needs of any kind, you are collecting these
       van is unable to legally and logistically park within 75                                                               your satisfaction. If you are not available in this period,
                                                                   items so they are easy to locate and pack.
       feet of your front door, it will require a long carry and                                                              waiting time charges may be incurred.                         Burbank North Hollywood:
       perhaps even shuttle charges (loading and unloading a                                                                                                                                National Chamber of Commerce site: http://www.
                                                                   4. Pack an Emergency Kit with some common essentials
       smaller truck) which increases the expense of the move.                                                                2. Check the inventory sheet at the time of loading 
                                                                   such as emergency tools, aerosol tire inflator, first-aid
                                                                                                                              before signing it.
                                                                   kit, camera and film, cell phone, sunglasses, non-per-
       5. Check for elevators or stairs as these items can add
                                                                   ishable snacks and water, and pillow and blanket.
       additional costs at both origin and destination.                                                                       3. Double-check the entire residence at origin before
                                                                                                                              the truck leaves to ensure that nothing was left behind
                                                                   5. Unplug all electronic equipment such as televi-
                                                                                                                              or was taken by mistake.
                                                                   sion sets, home computers, stereos, etc., 24 hours in
       RECEIPT Pocket                                              advance of a move so they will be at room temperature
                                                                   on moving day. Moving a TV set and other electronic
       Blurb about what types of receipts to keep - taxable info   equipment in which heat is still retained could cause
       - include page for notes/ledger to track expenses - in-     internal damage.
       clude form for reimbursement request from PHS if that’s
       the option chosen - tab with pocket to hold receipts        6. For shipments moving less than 150 miles and
                                                                   delivered within 24 hours of pickup, agents may agree
                                                                   to transport perishables that are properly packed and
                                                                   require no servicing in transit.

       CALENDAR/SCHEDULE                                           7. Do not have the phone disconnected until after the
                                                                   house is empty. Communication is important.
       Include blank calendar pages for new hire to schedule
                                                                   8. Empty the refrigerator and freezer and keep appli-
                                                                   ance doors open for at least 24 hours in advance of
Frequently Asked Questions                                                                                                                   Q: If there is loss or damage to my goods, how much time do
                                                                                                                                             I have to file a claim?
                                                                                                                                             Although a claim should be filed as soon as possible, you
                                                                                                                                                                                                                 Q: What should I know about the delivery of my furniture?
                                                                                                                                                                                                                 A: Payment of Charges. It is NOT unusual at destination
                                                                                                                                                                                                                 for the driver to ask for, or expect payment of transporta-
                                                                                                                                             have nine months from the date of delivery to file a claim.          tion charges before the truck is unloaded, or before the van
                                                                                                                                             This means the claim should be in the mover’s possession            doors are opened. Payment is usually required to be made by
                                                                                                                                             by nine months from the date of delivery, not postmarked by         certified check, cash or money order unless prior credit card
       Q: Are movers obligated to move my goods                           Q: What is an Order for Service?                                   midnight on the last day of the nine months’ deadline. You          arrangements were made and approved by the mover. When-
       for the estimate they quote?                                       A: Moving companies are required to prepare an order for           do not have to wait for a claim form if the mover has not sent      ever a shipment is delivered on more than one truck, it is the
       A: It depends on the type of move. The mover may provide a         service on every shipment transported from an individual           one to you. If you wait to file beyond the nine months’ time,        mover’s option as to whether the driver will collect charges
       non-binding or binding estimate and the estimate itself must       shipper. You are entitled to a copy of the order for service       the claim is considered untimely by the courts.                     for each portion of the shipment delivered, or wait until all
       clearly state whether it is non-binding or binding. Binding        when it is prepared. The order for service is NOT a contract.                                                                          portions have been delivered.
       estimates are not required for international moves. If you         It will note the estimated charge of the move and any special      Disposition of Settlement
       are relocating to Hawaii or Alaska, these are considered           services you require such as packing and storage as well as        U.S. DOT has no authority to adjudicate claims. If a claimant       At origin, it is the DRIVER’S responsibility to list the condition
       international and are regulated differently than the other 48      pick-up and delivery dates or spread dates.                        is not satisfied with the settlement offered by a mover, the         of your shipment on the inventory sheet. This is the time to
       contiguous states.                                                                                                                    claimant must seek recourse through the courts or through           agree or disagree with the mover’s description of the condi-
                                                                          Q: What information and paperwork is the mover required to         arbitration. A household goods mover must offer arbitration         tion of your items. At destination, it is YOUR responsibility to
       Q: What do the following estimate terms mean: non-binding          provide for a domestic move?                                       as a means of settling disputes on loss and damage claims.          list the condition of your shipment. If there are items missing
       estimate, 110% provision/rule, binding estimate?                   A: At the time of the Estimate and/or prior to the execution of                                                                        or damaged, you must try to make an indication on the
       A: Non-binding Estimate. A non-binding estimate is only an         the Order for Service:                                             If a claimant chooses instead to bring a lawsuit against the        driver’s copy and your copy of the inventory sheet. Just put an
       approximate cost, it is NOT binding. It is based on the weight     • A copy of its written non-binding or binding estimate.           mover, the suit must be brought within two years of the date        “X” on the boxes (at origin) that contain breakables so that at
       of the goods to be transported and the distance they will be       • A copy of the U.S. DOT publication, “Your Rights and             the mover gave first written notice of the disallowance of any       destination you can note the condition of the boxes.
       moved. Since a non-binding estimate should be reasonably           Responsibilities When You Move”.                                   part of the claim.
       accurate and provide the shipper with a general idea of the        • Neutral dispute settlement/arbitration program information.                                                                          Q: What should I know about the pick-up and delivery dates?
       cost of packing and moving the goods, a mover should physi-        • Telephone number for the mover for inquires and complaints.      Arbitration Information                                             A: Make sure the mover gives you a date or spread of dates
       cally review the household goods (by scheduling an onsite                                                                             Since January 1, 1996, all common carrier household goods           on your order for service and bill of lading. Do NOT allow
       estimate) to be transported.                                       At the time when the Order for Service has been executed:          movers have been required to belong to a neutral dispute            the information regarding these dates or spread dates to
                                                                          • A copy of the order for service after it has been signed and     settlement program that arbitrates loss and damage claim            remain blank as this may delay your shipment. Make sure
       Non-binding estimates should cover the goods and services          dated by you and the mover.                                        matters on shipments transported after December 31, 1995. If        your order for service dates are transferred to your bill of lad-
       listed on the estimate. If you add items or request additional                                                                        the dispute involved a claim for $1,000 or less and the ship-       ing unless you have made arrangements for another date or
       services, the mover may void the estimate or revise it. The        At loading time at the time of pick-up:                            per requested arbitration, such arbitration shall be binding        spread of days. If you see language showing a period of time,
       non-binding estimate must be in writing and state that it is       • A copy of the Bill of Lading/Freight Bill (and scale weight      on the parties only if the carrier agreed to arbitration (Section   such as “in a few weeks after pick-up”, or “as soon as pos-
       non-binding.                                                       tickets when freight bill has been paid).                          14708, (b)(6) Title 49, U.S. Code). The limit for mandatory         sible”, have it translated into specific calendar dates. Make
                                                                          At unloading time at the time of delivery:                         arbitration was recently increased from $1,000 to $5,000 for        sure these dates are on your bill of lading.
       110% Provision/Rule                                                • A copy of the completed Bill of Lading/Freight Bill (and         shipment transported after January 1, 2000 (Section 209 (b)
       If the final charges exceed the non-binding estimated               scale weight tickets when freight bill has been paid).             Motor Carrier Safety Improvement Act of 1999).                      At Pick-Up
       amount, the mover must deliver the household goods upon                                                                                                                                                   • BE SURE YOU RECEIVE A BILL OF LADING (Not just the
       payment of the estimated amount plus 10% of that amount.           Q: What is a Bill of Lading?                                       Ask the mover which independent arbitration program they            inventory sheet) showing the name of the mover responsible
       The mover must then defer the balance due on the charges           A: The bill of lading is the CONTRACT between you and the          belong to. Remember that depending on the arbitration               for transporting your goods, along with the mover’s address,
       for 30 days. However, the mover may collect payment for            mover. The mover is required by law to prepare a bill of lad-      program, you should file your loss and damage claim quickly,         telephone number and “MC” number.
       unexpected charges or services upon delivery.                      ing for every shipment it transports. The information on the       anywhere from 60 to 120 days from time of delivery. The             • YOU ARE RESPONSIBLE to accept pick-up from the FIRST
                                                                          bill of lading is required to be the same information shown        following organizations handle household goods loss and             date to the LAST date on your pick-up spread of dates.
       Binding Estimate                                                   on the order for service. The driver who loads your shipment       damage arbitration programs:
       Binding estimates must be in writing and are usually based         must give you a copy of the bill of lading BEFORE loading                                                                              At Delivery
       on constructive weight. Movers may use other terms to des-         your household goods.                                              • American Moving and Storage Association (AMSA): website           • YOU ARE RESPONSIBLE to accept delivery of your goods from
       ignate a binding estimate or set price, but all such estimates                                                                        -                                             the FIRST date to the LAST date of the delivery spread dates.
       shall have clearly indicated on their faces that the estimate is   You must also sign the bill of lading. It is your responsibility   • The Council of Better Business Bureau (BBB): website              • Do NOT hold to any specific date the driver says. Do not
       binding on the mover.                                              to read the bill of lading BEFORE you sign it. If you do not       -                                                depend on any specific date the driver gives you for delivery,
                                                                          agree with something, do not sign it until you are satisfied that                                                                       as it is not binding. Only the date or spread of dates on the
       Q: If I do my own packing, is the mover still responsible if       it shows the service you want. The bill of lading requires the     Q: What should I know about the pick-up of my furniture?            order for service and bill of lading are binding.
       something is lost or broken?                                       mover to provide the service you have requested, and you must      A: Make certain that you are present to oversee the loading of
       A: Yes. The mover usually has a tariff provision that allows       pay the mover the charges for the service. The bill of lading is   your furniture. DO NOT LEAVE!
       it to repack carton(s) if they feel they have been improperly      an important document so be careful not to lose or misplace        • Look at the mover’s description of your furniture on the
       packed, or if the carton(s) will cause harm to the rest of the     your copy. Have it available until your shipment is delivered,     inventory (initials items that are chipped, marred, dented,
       shipment(s). The mover is also liable for any loss or damage       all charges are paid and all claims, if any, are settled.          scratched, etc.). If you do not agree with the mover’s descrip-
       caused during transit unless the sole cause for the loss or                                                                           tion, you should make certain the items’ conditions are listed
       damage was due to any of these common law defenses:                Q: What happens if the mover does not pick-up or deliver my        on BOTH the driver’s copy and your copy of the inventory
       • An act of God.                                                   goods according to the spread dates provided?                      sheet - more importantly on the driver’s copy.
       • An act or omission of the shipper                                A: Movers are required to meet “reasonable dispatch”               • Make certain that ALL of your furniture; cartons/boxes that
       • An act of the public enemy                                       requirements. Reasonable dispatch means the performance            are to be moved are listed on the inventory sheet.
       • An act of the public authority                                   of transportation on the dates or during the period of time        • Make certain that you have a copy of the bill of lading,
       • Inherent vice                                                    agreed upon by the mover and the shipper and shown on the          inventory sheet, order for service/estimate, household goods
                                                                          order for service/bill of lading.                                  booklet, and numbers to call, etc. Do not have these docu-
       Improper packing falls under “an act or omission of the ship-                                                                         ments packed with your shipment.
       per”. Since the sole cause for the damage must be the act of       If the dates are not met, a shipper may file an inconvenience
       the shipper, any contributory damage by the mover would            or delay claim with the mover along with receipts, listing
       void the common law defense, and the mover would be                lodging and food expenses for all the days past the last day of
       responsible.                                                       the pick-up and/or delivery spread dates. This claim must be
                                                                          filed within nine months of the date of delivery. If the mover
                                                                          disallows any part of the claim, the shipper must pursue a
                                                                          civil action within two years from the date the disallowance
                                                                          of the claim was made.

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