Welcome To Providence Health Systems
We are looking forward to
having you join us at Provi-
dence Health System. And we
will do whatever it takes to
provide a smooth a transition
as you start your new job. You
are going to ﬁnd your career
at Providence rewarding in
countless ways. When you
Use This Guide To Make Your Move As Easy As Possible
work with the kind of extraor-
Relocating can seem overwhelming until you break Be sure to take advantage of these:
dinary professionals we have it down into easy-to-handle steps. We put together • In the back of this booklet is a pocket to help keep
this booklet to answer some of the questions that will your invoices and moving receipts.
come up during both the planning and the actual • On page (?) we’ve listed several community and
on our team, every day is an moving phase of your relocation. business websites you’ll want to visit before your
We want to do whatever we can to make your move • Use the blank pages starting at page (?) to jot down
enriching one. easy. And there’s a good chance we’ve helped some- the names and contact information for the businesses
one with the same problem. After all, we’ve helped that will be helping in your move.
quite a few of your team members relocate. • The Planning Calendar on page (?).is the best place
to start your move.
Call the number on the card below with any questions If You Have Any Problems, Give Us A Call
you might have. Nothing is too minor. In fact, feel free
to call even if you just want to chat and hear a friendly • It’s normal to have a lot of questions during your
voice. relocation. You’ll ﬁnd the answers to the most com-
mon moving queries in the Frequently Asked Question
(Leave spot (pocket or card cut) for recruiter/specialist section, beginning on page (?). But if you don’t ﬁnd
to insert PHS or eServices business card) your answer there, feel free to give us a call.
Your Moving Expenses Start Planning
Planning Your Move Will Depend On Which Your Move
Moving Option You Choose The better your move is planned, the easier it
will be. Let’s take a look as some of the details
you need to be most concerned with at this
We’re Here To Help You Move Planning A Budget For The Do-It-Yourself Option
The one-way expense for any U-Haul rental equipment can be determined
ahead of time, based on equipment size, point of origin, destination and the
time, beginning with your timeline.
date of your move. As a U-Haul customer, you will receive an allowed mileage
5 Things To Consider When You Make
(there are no mileage restrictions for trailer rentals) and a set number of days to
Your Moving Schedule
complete your move, included in the price.
There is no set length of time for a move,
Rental rates can change at anytime; so conﬁrm your reservation as soon as pos-
because every move is different. While it is
sible to lock in the rate. Many variables go into establishing rates. There are
important not to rush the process, you do not
times when more people are moving out of a city than into it. Because U-Haul
want to take too long. Lengthy relocations
may want more equipment going back to a city, discounts may be available.
create extra problems for everyone concerned
Rates are not adjusted for early drop off or lower mileage. The allowed mileage
- especially for you. We will work with you
and number of days given are provided to ensure adequate time and miles to
to keep your move as simple, quick, and
complete your move safely. So even if you use less, you still pay the same price.
smooth as possible.
Letting Us Help With Your Move Can Save You Money And Big Headaches
Review the list below and identify those areas
Don’t Want To Do-It-Yourself?
that might affect you. While not all of these
Let Someone Else Handle It With Providence-Supported Option
Part of good decision making is knowing when to Your Responsibilities Are Spelled Out suggestions will apply to you, read through
Wouldn’t it be great to have someone else manage and attend to the details
bring in a specialist. Your move will be less stressful In Your Relocation Agreement. and note the areas that do.
of a move? Most of our new employees, when given the option, prefer to use
and even less costly if you utilize the services of a
Providence’s Supported Move option. A Relocation Specialist is assigned to your
Relocation Specialist. This expert will help you By now, you have signed the Relocation Agreement, 1. Summer is a peak moving season. Secur-
move and works with you throughout the process. Your Relocation Specialist
choose what will work best for your situation. required whenever Providence Health System provides ing bids, meeting with moving company
will arrange for home surveys and you choose the moving option that best suits
ﬁnancial support to relocate. If you haven’t yet signed representatives, or renting a U-Haul might be
your individual needs.
You are not obligated to use a Relocation Specialist, an agreement or you have other questions about what’s delayed if you are moving during the summer
but taking advantage of this option provides you with entailed when Providence Health System pays for months.
Providence has taken extra precautions to ensure you have the best services
a designated relocation expert who will work with moving expenses, contact us. Be clear on what your available to you. This doesn’t mean we select the cheapest - our service provid-
you to plan and coordinate virtually every step of responsibilities are before you plan your move. 2. Usually, the ﬁrst and last weeks of the
ers are required to sign a service level agreement obligating conformance to be
your move. You also will have Internet access to an month are busy moving weeks. Planning, in
bonded, insured, licensed, and in good standing in the business community. We
exclusive site that contains geographic, education, and advance, is important if you want your move
require each service provider to do business in an ethical and honest way and to
entertainment information about your new hometown. during these weeks.
8 Tips On Finding The Right Home maintain a code of conduct when entering one of our employee’s homes.
The secret to a successful house-hunting trip is to be as 3. If you are moving yourself, start collecting
This Providence program comes with other advantag-
informed and organized as possible before you go. Because our Relocation Specialist and other independent service providers act
es. For example, many of the details are taken care of suitable containers and packing materials. Set
as an extension of Providence Health System, you will receive a Customer Ser-
for you, such as travel planning and your itinerary. The packing goals and deadlines and target a date
1. Make a list of the critical requirements for your new neighborhood. vice Survey at the end of the entire move. We encourage you to respond to this
Relocation Specialist will set up your ap- • commute time • school requirements
by which you want to complete the packing
survey and provide any details you believe should be brought to the attention of
pointments with the moving companies. • community lifestyle process.
Providence management. Survey feedback is reviewed on a regular basis and
He or she will accept bids for the move • population density (urban, suburban, or rural)
helps us improve on the services provided to you and others.
and will coordinate the appointments to • community institutions that are important to you 4 If you are going to work with a moving
coincide during a time of the day that company, tour your house before the repre-
2. Obtain a map of your new city, and try to become as familiar
works best for you. with it as you can.
sentative is scheduled to arrive. Conduct a
survey of goods to move using the checklist
The Specialist can often negotiate for 3. Get an idea of which neighborhoods are likely to meet your provided in this booklet on page (?). You
lower costs based on “bulk” business and requirements. Talk to your Relocation Specialist to gain a per- should identify items what will be moved
spective on your new location. versus what might be discarded. Be sure to
is available to answer your questions or
just calm your nerves by conﬁrming that 4. Determine a price range to look for a home in your new city.
show the moving representative all the items
everything is moving forward as planned! that you want moved.
5. Your Relocation Specialist will assist you in securing the ser-
There are occasions when people choose what is vices of a realtor who understands your neighborhood require- 5. Select the exact date you want to move.
ments and your price range. Once you have this date, work back at least
called a Self-Move. In this situation, you manage and
attend to all the details such as renting a truck, pack- 6. Tell your realtor that you only want to look at houses priced to
three weeks if you rent and at least 3 months
ing, and transporting your household items. Provi- sell. if you own a home, depending on your local
dence does not tell you what move is best for you; you market. Arrange to have the moving repre-
make that decision. What we do is to work with you 7. When you go on your house-hunting trip, be sure your realtor sentative survey your household goods and
points out community amenities such as schools, entertainment, prepare an estimate.
to accommodate the arrangements that make the best
sense for your situation.
8. Prepare a checklist of key “must have” features you want in a home.
Things Can Break During A Move:
Protecting Your valuables Follow These 6 Steps For Adequate
1. There are three general types of insurance to protect
your personal items during transit. Be sure to ask for
a price on all the options so you can make the most
a. Basic Liability, generally 60 cents per pound per
item, is often included at no additional charge, but
does not cover the full repair or replacement of a dam-
b. Depreciated Value or standard protection, an ad-
ditional charge, insures your shipment based on the
weight and value of your possessions; however, with
this type of insurance, the mover is only responsible
for the determined depreciated value of each item.
c. Full Value Replacement provides the most compre-
hensive coverage but requires a larger additional fee.
Some movers offer special deductible options that cost
less but may leave you paying for small losses outright.
2. The Interstate Commerce Commission (ICC) Annual
You Can Choose What Is You May Use Your Moving Performance Report is a performance and complaint
report maintained on moving companies providing
Covered In Your Moving Package Allowance For The Following Costs: relocation service across state lines. This report, as
well as a copy of your moving rights and responsibili-
What can you expect to be part of your relocation • Autos: Transfer of vehicles to your new location.
ties, must be supplied if requested.
package? Each moving experience is different and ev- • Childcare assistance: A list of day care providers iden-
eryone has different needs and requirements. For most tiﬁed in close proximity to your new home.
3. Be aware that if you have secured the services of a
moves, Providence provides what is known as a “lump • Elder-care assistance: A list of nursing homes or care
moving company to pack your belongings but pack a
sum” which allows you to use the funds as needed to centers is available.
few of the boxes yourself, the moving company might
address your personal circumstances. • Full Pack: A vanline packs all your household goods
not insure boxes they didn’t pack.
and transport them to your new home.
Reimbursable Driving Expenses • Full Unpack: When the moving van arrives at your
4. Consider writing, “subject to further inspection for
If you are planning to drive your own vehicle to your new home, movers unload all boxes and furniture.
concealed loss or damage” on the contract when you
new home, mileage is reimbursed at the current IRS • Home-ﬁnding trip: Available resources to assist you
sign to protect yourself in case you ﬁnd damage while
allowance, which can change annually. For 2004, the with buying a new home.
reimbursement is (?) cents per mile. Other reimburs- • Home Sale Services: Available resources to assist you
able expenses, either under your relocation package with selling your home.
5. If you have items that require special packing, such
allotment or as an end-of-year tax deduction, include • Lease Break Coverage: If you are a renter, you may
as a piano, talk with your Relocation Specialist and
lodging during your drive. Unfortunately, the IRS does need to pay a fee to break your lease.
the moving company to conﬁrm they have experience
not allow expenses for items people typically need • Miscellaneous expenses: Your Lump Sum relocation
with such items.
such as food, personal items, or clothing. fund can assist you with out of pocket expenses like
carpet cleaning, drapery installation, utility hook-ups,
6. Check to see if you are able to secure a binding
Keep Your ORIGINAL Receipts: They’re Worth Money! vehicle registration and other incidentals.
estimate on your move.
It is very important that you retain the original receipt • Spousal job support: Providence recruiters can assist
for all expenses as Providence reimburses only with your spouse or partner with employment networking and
original receipts. Credit card receipts are not con- job ﬁnding.
sidered to be an original receipt so please retain the • Storage: If you need to have your items put in a storage
detailed receipt given to you at the place of business. facility.
Be Aware Of Changes In Your Tax Status •Temporary housing: In case your new home isn’t ready
Providence Health System adheres to all IRS guide- right away, furnished housing is available for rent.
lines associated with relocation expenses, and you
are encouraged to consult a tax expert for questions
regarding your personal tax situation.
Packing & Organizing
How To Choose And Good Labeling Now Can
Pack Your Boxes Save You Hours Of Digging Later
If you decide to hire a professional mover, you can Follow these tips to avoid confusion:
still opt to pack all or some of the goods yourself, thus • Use a broad, felt-tipped marker.
trimming the price. To ﬁnd out just how much you • Clearly mark your name, the room it should go to and
can save, ask your Relocation Specialist when you get the primary contents on each box.
an on-site estimate. • Indicate “FRAGILE” on delicates; “THIS END UP”
If you decide to do the packing yourself, you’ll need to
have everything properly packed and ready for loading Take Special Care When Packing Your Electronics
when the moving truck arrives. In other words, all If the original packing is not available, start with these
packing must be completed the evening before move essentials: sturdy cartons, newsprint for wrapping things
day. Only the things you will need that last night, the up, tape, scissors and felt tip markers to number and
next morning and immediately at your destination label each box.
should be left for last-minute packing.
When you disassemble electronics, such as computers,
Packing boxes must meet speciﬁc standards. Moving stereos and other devices that have numerous cords,
company representatives will inspect your boxes and place small colored stickers on each cord and the same
if they think items are improperly packed or cartons color sticker where the cord connects to the device. This
are susceptible to damage, they may refuse to load the will save you the hassle of trying to ﬁgure out what goes
items until they are repacked. where when it comes time to reassemble your compo-
Review the boxes sitting in your garage, attic or stor-
age space. These are usually boxes of holiday decora- Sensitive electronics such as computers and TVs may
tions and sentimental items that need to be repacked. need to be stored in climate-controlled units. Ask the
Look for cartons that are torn, ripped, soiled, will not storage facility manager about the climate of any storage
close or cannot be sealed. Replace those with fresh facility you select.
boxes. If you can hear the contents rattle when you
shake the box, add more insulation or repack to a To reduce the chance of attracting unwanted attention
fresh box. from potential thieves, place small expensive items such
Before packing each carton, line the bottom with a as stereo equipment, TVs and camcorders in unmarked
few inches of wadded paper for padding. Then place boxes. At your storage facility, you can place these items
large, heavy items on the bottom and lighter, more out of view towards the back of the storage unit.
fragile items on the top. Plates, books and things of
a similar shape, should be loaded vertically to utilize To minimize dust damage inside electronic devices,
their own maximum structural strength. Don’t over- wrap electronics in linens or clean paper and seal the
load cartons; keep them to a manageable weight. box with packing tape.
Fill in any voids and top off loaded cartons with wad- Make a list of the components in each box. This will
ded paper. Tape cartons securely to avoid shifting and ensure that you’re not missing any parts you start re-as-
possible damage. sembling.
The Night Before: During Delivery:
Planning Your Move Reserve a carton for these last-minute items, plus other 1. At unloading, check off each item as it is delivered
things you’ll need immediately upon arrival at your and make notations for loss or damage before signing
new home. the form. Tour the new residence before the driver
* Toiletries (soap, shampoo, razors, etc.) leaves to ensure everything is in the right place.
* First-aid kit
* Aspirin or pain reliever 2. Ask the moving representatives to assemble anything
* Medications and eyeglasses that has been disassembled and ensure that all the parts
* Box cutter or knife are there.
* Tape and dispenser
* Work gloves 3. If you have boxes or items going into storage,
* Scissors double-check them for clearly marked residence and
* Extension cords, batteries contact information.
* Basic cleaning supplies and paper towels
Moving Day Countdown & Checklists * Coffee maker or instant coffee/tea
* Powdered milk/creamer and sugar
4. If you are moving an auto, you must inspect it im-
mediately at destination and ﬁle a claim, if necessary,
* Snacks within 24 hours of receiving the vehicle.
* Disposable plates, cups and eating utensils
* Pet supplies 5. Be aware that damage to household goods must be
Start Your Count-Down With These Moving Day Checklists * Plastic trash bags reported within their speciﬁed time.
* Light bulbs
* Flashlight 6. On moves that are not directly billed to Providence
Prior to moving from The Week Before Loading Day: * Bedding and linens Health System, payment for your relocation is due
* Alarm clock upon delivery. You must have an approved credit card,
your current residence: By now, many of the items you are taking have been * Local phone book cashier’s check, bank money order or cash. The mover
consolidated into one location in your home or apart- * Screwdriver and hammer cannot accept personal checks. If you use a personal
1. Set moving dates and conﬁrm services with your
ment so now is a good time to start boxing or packing * Map of the new area credit card, the charges will be put through on your
up smaller items. credit card 2 days prior to your loading day.
2. Make a list of belongings in offsite storage/ofﬁce
1. Collect important papers such as insurance policies,
locations that will move with you.
medical or dental records, auto ownership records and
children’s school records
The Day Of Move:
3. Make a list of items that will need special handling.
2. Take special care to pack valuables that will travel
Internet Resources For
This includes glass tabletops, marble tops, taxidermy Your shipment will be given a window of dates for load-
and heavy mirrors or pictures that may need wood
with you such as coin or stamp collections, currency,
ing and delivery. The size of that window is dependent
Local Weather And Community
furs, jewelry, silver, or irreplaceable photos.
crating. on the weight and distance of your shipment. Information
3. Pack a “Car Box” to bring with you. Tailor your Car
4. Check the access for loading and unloading at each 1. Make sure you are present when loading and unload- www.weather.com
Box to meet special needs so if you have children, pets,
stop for the move. If a long tractor-trailer or moving ing occurs to ensure that all services are performed to http://www.anchoragechamber.org/info/relocation.htm
or special needs of any kind, you are collecting these
van is unable to legally and logistically park within 75 your satisfaction. If you are not available in this period, http://www.kodiak.org/
items so they are easy to locate and pack.
feet of your front door, it will require a long carry and waiting time charges may be incurred. Burbank North Hollywood: http://www.noho.org/
perhaps even shuttle charges (loading and unloading a National Chamber of Commerce site: http://www.
4. Pack an Emergency Kit with some common essentials
smaller truck) which increases the expense of the move. 2. Check the inventory sheet at the time of loading online-chamber.com/
such as emergency tools, aerosol tire inﬂator, ﬁrst-aid
before signing it.
kit, camera and ﬁlm, cell phone, sunglasses, non-per-
5. Check for elevators or stairs as these items can add
ishable snacks and water, and pillow and blanket.
additional costs at both origin and destination. 3. Double-check the entire residence at origin before
the truck leaves to ensure that nothing was left behind
5. Unplug all electronic equipment such as televi-
or was taken by mistake.
sion sets, home computers, stereos, etc., 24 hours in
RECEIPT Pocket advance of a move so they will be at room temperature
on moving day. Moving a TV set and other electronic
Blurb about what types of receipts to keep - taxable info equipment in which heat is still retained could cause
- include page for notes/ledger to track expenses - in- internal damage.
clude form for reimbursement request from PHS if that’s
the option chosen - tab with pocket to hold receipts 6. For shipments moving less than 150 miles and
delivered within 24 hours of pickup, agents may agree
to transport perishables that are properly packed and
require no servicing in transit.
CALENDAR/SCHEDULE 7. Do not have the phone disconnected until after the
house is empty. Communication is important.
Include blank calendar pages for new hire to schedule
8. Empty the refrigerator and freezer and keep appli-
ance doors open for at least 24 hours in advance of
Frequently Asked Questions Q: If there is loss or damage to my goods, how much time do
I have to ﬁle a claim?
Although a claim should be ﬁled as soon as possible, you
Q: What should I know about the delivery of my furniture?
A: Payment of Charges. It is NOT unusual at destination
for the driver to ask for, or expect payment of transporta-
have nine months from the date of delivery to ﬁle a claim. tion charges before the truck is unloaded, or before the van
This means the claim should be in the mover’s possession doors are opened. Payment is usually required to be made by
by nine months from the date of delivery, not postmarked by certiﬁed check, cash or money order unless prior credit card
Q: Are movers obligated to move my goods Q: What is an Order for Service? midnight on the last day of the nine months’ deadline. You arrangements were made and approved by the mover. When-
for the estimate they quote? A: Moving companies are required to prepare an order for do not have to wait for a claim form if the mover has not sent ever a shipment is delivered on more than one truck, it is the
A: It depends on the type of move. The mover may provide a service on every shipment transported from an individual one to you. If you wait to ﬁle beyond the nine months’ time, mover’s option as to whether the driver will collect charges
non-binding or binding estimate and the estimate itself must shipper. You are entitled to a copy of the order for service the claim is considered untimely by the courts. for each portion of the shipment delivered, or wait until all
clearly state whether it is non-binding or binding. Binding when it is prepared. The order for service is NOT a contract. portions have been delivered.
estimates are not required for international moves. If you It will note the estimated charge of the move and any special Disposition of Settlement
are relocating to Hawaii or Alaska, these are considered services you require such as packing and storage as well as U.S. DOT has no authority to adjudicate claims. If a claimant At origin, it is the DRIVER’S responsibility to list the condition
international and are regulated differently than the other 48 pick-up and delivery dates or spread dates. is not satisﬁed with the settlement offered by a mover, the of your shipment on the inventory sheet. This is the time to
contiguous states. claimant must seek recourse through the courts or through agree or disagree with the mover’s description of the condi-
Q: What information and paperwork is the mover required to arbitration. A household goods mover must offer arbitration tion of your items. At destination, it is YOUR responsibility to
Q: What do the following estimate terms mean: non-binding provide for a domestic move? as a means of settling disputes on loss and damage claims. list the condition of your shipment. If there are items missing
estimate, 110% provision/rule, binding estimate? A: At the time of the Estimate and/or prior to the execution of or damaged, you must try to make an indication on the
A: Non-binding Estimate. A non-binding estimate is only an the Order for Service: If a claimant chooses instead to bring a lawsuit against the driver’s copy and your copy of the inventory sheet. Just put an
approximate cost, it is NOT binding. It is based on the weight • A copy of its written non-binding or binding estimate. mover, the suit must be brought within two years of the date “X” on the boxes (at origin) that contain breakables so that at
of the goods to be transported and the distance they will be • A copy of the U.S. DOT publication, “Your Rights and the mover gave ﬁrst written notice of the disallowance of any destination you can note the condition of the boxes.
moved. Since a non-binding estimate should be reasonably Responsibilities When You Move”. part of the claim.
accurate and provide the shipper with a general idea of the • Neutral dispute settlement/arbitration program information. Q: What should I know about the pick-up and delivery dates?
cost of packing and moving the goods, a mover should physi- • Telephone number for the mover for inquires and complaints. Arbitration Information A: Make sure the mover gives you a date or spread of dates
cally review the household goods (by scheduling an onsite Since January 1, 1996, all common carrier household goods on your order for service and bill of lading. Do NOT allow
estimate) to be transported. At the time when the Order for Service has been executed: movers have been required to belong to a neutral dispute the information regarding these dates or spread dates to
• A copy of the order for service after it has been signed and settlement program that arbitrates loss and damage claim remain blank as this may delay your shipment. Make sure
Non-binding estimates should cover the goods and services dated by you and the mover. matters on shipments transported after December 31, 1995. If your order for service dates are transferred to your bill of lad-
listed on the estimate. If you add items or request additional the dispute involved a claim for $1,000 or less and the ship- ing unless you have made arrangements for another date or
services, the mover may void the estimate or revise it. The At loading time at the time of pick-up: per requested arbitration, such arbitration shall be binding spread of days. If you see language showing a period of time,
non-binding estimate must be in writing and state that it is • A copy of the Bill of Lading/Freight Bill (and scale weight on the parties only if the carrier agreed to arbitration (Section such as “in a few weeks after pick-up”, or “as soon as pos-
non-binding. tickets when freight bill has been paid). 14708, (b)(6) Title 49, U.S. Code). The limit for mandatory sible”, have it translated into speciﬁc calendar dates. Make
At unloading time at the time of delivery: arbitration was recently increased from $1,000 to $5,000 for sure these dates are on your bill of lading.
110% Provision/Rule • A copy of the completed Bill of Lading/Freight Bill (and shipment transported after January 1, 2000 (Section 209 (b)
If the ﬁnal charges exceed the non-binding estimated scale weight tickets when freight bill has been paid). Motor Carrier Safety Improvement Act of 1999). At Pick-Up
amount, the mover must deliver the household goods upon • BE SURE YOU RECEIVE A BILL OF LADING (Not just the
payment of the estimated amount plus 10% of that amount. Q: What is a Bill of Lading? Ask the mover which independent arbitration program they inventory sheet) showing the name of the mover responsible
The mover must then defer the balance due on the charges A: The bill of lading is the CONTRACT between you and the belong to. Remember that depending on the arbitration for transporting your goods, along with the mover’s address,
for 30 days. However, the mover may collect payment for mover. The mover is required by law to prepare a bill of lad- program, you should ﬁle your loss and damage claim quickly, telephone number and “MC” number.
unexpected charges or services upon delivery. ing for every shipment it transports. The information on the anywhere from 60 to 120 days from time of delivery. The • YOU ARE RESPONSIBLE to accept pick-up from the FIRST
bill of lading is required to be the same information shown following organizations handle household goods loss and date to the LAST date on your pick-up spread of dates.
Binding Estimate on the order for service. The driver who loads your shipment damage arbitration programs:
Binding estimates must be in writing and are usually based must give you a copy of the bill of lading BEFORE loading At Delivery
on constructive weight. Movers may use other terms to des- your household goods. • American Moving and Storage Association (AMSA): website • YOU ARE RESPONSIBLE to accept delivery of your goods from
ignate a binding estimate or set price, but all such estimates - http://www.moving.org the FIRST date to the LAST date of the delivery spread dates.
shall have clearly indicated on their faces that the estimate is You must also sign the bill of lading. It is your responsibility • The Council of Better Business Bureau (BBB): website • Do NOT hold to any speciﬁc date the driver says. Do not
binding on the mover. to read the bill of lading BEFORE you sign it. If you do not - http://www.bbb.org depend on any speciﬁc date the driver gives you for delivery,
agree with something, do not sign it until you are satisﬁed that as it is not binding. Only the date or spread of dates on the
Q: If I do my own packing, is the mover still responsible if it shows the service you want. The bill of lading requires the Q: What should I know about the pick-up of my furniture? order for service and bill of lading are binding.
something is lost or broken? mover to provide the service you have requested, and you must A: Make certain that you are present to oversee the loading of
A: Yes. The mover usually has a tariff provision that allows pay the mover the charges for the service. The bill of lading is your furniture. DO NOT LEAVE!
it to repack carton(s) if they feel they have been improperly an important document so be careful not to lose or misplace • Look at the mover’s description of your furniture on the
packed, or if the carton(s) will cause harm to the rest of the your copy. Have it available until your shipment is delivered, inventory (initials items that are chipped, marred, dented,
shipment(s). The mover is also liable for any loss or damage all charges are paid and all claims, if any, are settled. scratched, etc.). If you do not agree with the mover’s descrip-
caused during transit unless the sole cause for the loss or tion, you should make certain the items’ conditions are listed
damage was due to any of these common law defenses: Q: What happens if the mover does not pick-up or deliver my on BOTH the driver’s copy and your copy of the inventory
• An act of God. goods according to the spread dates provided? sheet - more importantly on the driver’s copy.
• An act or omission of the shipper A: Movers are required to meet “reasonable dispatch” • Make certain that ALL of your furniture; cartons/boxes that
• An act of the public enemy requirements. Reasonable dispatch means the performance are to be moved are listed on the inventory sheet.
• An act of the public authority of transportation on the dates or during the period of time • Make certain that you have a copy of the bill of lading,
• Inherent vice agreed upon by the mover and the shipper and shown on the inventory sheet, order for service/estimate, household goods
order for service/bill of lading. booklet, and numbers to call, etc. Do not have these docu-
Improper packing falls under “an act or omission of the ship- ments packed with your shipment.
per”. Since the sole cause for the damage must be the act of If the dates are not met, a shipper may ﬁle an inconvenience
the shipper, any contributory damage by the mover would or delay claim with the mover along with receipts, listing
void the common law defense, and the mover would be lodging and food expenses for all the days past the last day of
responsible. the pick-up and/or delivery spread dates. This claim must be
ﬁled within nine months of the date of delivery. If the mover
disallows any part of the claim, the shipper must pursue a
civil action within two years from the date the disallowance
of the claim was made.