Aubrey Michaella O. Ragub IV-Galatians Karapatan nating consumer ang mahusay na produkto at serbisyo sa tamang presyo. Kung magka-aberya, ipaalam agad sa kompanya o tindahan. Di lang ito pinaka-mabilis na paglutas ng aberya, mahuhuli pa ang loyalty natin sa binilhan at mapapagbuti nito ang ibinebenta. Tips: • Itukoy ang problema at sabihin ang nais na solusyon. Gusto mo ba ng refund, repair o replacement? • Ipunin ang mga dokumento ng pagbili – resibo, tseke, warranty, repair order, kontrata – para pabilisan ang paglutas ng aberya. • Bumalik sa nagbenta o nagserbisyo at mahinahong ipaliwanag ang daing. Kung hindi ito maka-desisyon, hanapin ang manager. Ito ang kadalasang nakakaayos ng gusot. Kung may Customer Relations Officer ang kompanya, lalong mabuti. • Kung wala pa ring nangyari, sumulat ng pormal na complaint sa tamang ahensiya ng gobyerno. Ilakip ang pangalan at tirahan mo at ng iniaangal na kompanya o tindahan, at ang mga dokumento ng pagbili. Humandang makiharap kung tawagin sa anumang ahensiya: Department of Trade and Industry, kung ang aberya ay sirain o sobrang mahal na produkto, at palpak na serbisyo o repair. Kasama na rito ang maling tatak o mapanlinlang na advertisement, peke o palpak na gamit, at paglabag sa mechanics ng sales promo; Dept. of Health, kung hinaluan, peke o mali ang ibinentang gamot, pagkain, cosmetics, at anumang makasasama sa kalusugan; Dept. of Agriculture, kung peke ang produktong pangsakahan; Dept. of Interior and Local Governments, sa madayang timbangan; Bangko Sentral ng Pilipinas, kung hindi sinaad sa papales lahat ng kondisyones ng pautang ng bangko o sanglaan; at Securities and Exchange Commission, kung sabit ang pre-need plan. Aubrey Michaella O. Ragub IV-Galatians Reaction Paper for SONA 2012 PNoy hinted on the Martial Law, in which he said he became a victim of the abuse of power. He said the democracy was reclaimed peacefully and we brought light to a dark chapter in our history. He bashed the North Rail contract, which induced higher cost but came with fewer public benefits. GOCCs handed out unwarranted bonuses. Billions were wasted by PAGCOR due to the "coffee scam." The PNP involved ignoring the need to arm the remaining 45 percent of police force to collect kickbacks on rundown helicopters purchased at brand-new prices. He said his administration was left with a long list of obligations to fulfill: A backlog of 66,800 classrooms (P53.44 billion), a backlog of 2,573,212 classroom chairs (P2.31 billion). He said nothing is impossible to a united Filipino nation. Roads are now straight level and properly paved. Relief goods became ready before storms come. Rescue services are always standby. There are no more sirens (wang-wang) from government officials. He said the government that once abused its power is finally using that power for their benefit. Noynoy said he reforms were established as we cut wasteful spending. Offenders were held accountable for their actions. The Philippines showed the world for new business opportunities under his management. The GDP (gross domestic product) grew by 6.4 percent in the first quarter of 2012, much higher than projected. It was the highest growth in the Southeast Asian region. The Philippines is now the creditor, and no more the debtor. Noynoy said investors are flocking to the Philippines. Business organizations of the world said "The Philippines is no longer a joke" and that it may become as "Asia's Next Tiger." There were 3 million household-beneficiaries of the Pantawid Pamilya program. The target it 3.8 million next year. Based on data from the DSWD: 1,672,977 mothers now get regular checkups; 1,672,814 children have been vaccinated against diarrhea, polio, measles, and various other diseases; 4.57 million students no longer need to miss school because of poverty. On PNoy's first term of office, only 62 percent of Filipinos were enrolled in PhilHealth. Now, 85 percent of Filipinos are members. 23.31 million more Filipinos have access to PhilHealth’s array of benefits and services. 5.2 million poorest households identified by our National Household Targeting System will now fully benefit from PhilHealth’s programs, free of charge. To date, 30,801 nurses and midwives have been deployed under the RNHeals Program. Over 11,000 Community Health Teams tasked to strengthen the links between doctors and nurses, and the communities they serve. Health professionals were deployed to 1,021 localities covered by the Pantawid Pamilya, and to the 609 poorest cities and municipalities, as identified by the National Anti-Poverty Commission. The government want a true, universal, and holistic health care. Each household was eyed for increased consciousness, routine inoculation, and regular checkups necessary to keep sickness at bay. Dengue cases in the country decreased number. DOH Secretary Enrique "Ike" Ona and DOST Secretary Mario Montejo were lauded. PNoy urged for the passing of the Sin Tax Bill, a bill which makes vice more expensive while at the same time raising more money for health. Before the next year ends, the government will have built the 66,800 classrooms. One-to-one ratio of books to students will be achieved this year. A 43.61 percent increase in budget was proposed for state colleges and universities. The DepEd budget proposal for 2013 is 292.7 billion pesos. PNoy said there were those who belittled the government's performance. TESDA trained 434,676 individuals under the Training for Work Scholarship Program. Each of the 5,240 certified Specialistas are earning 562 pesos a day, or 11,240 pesos a month, which PNoy said higher than the minimum wage. He lauded TESDA chief Joel Villanueva. The jobs produced within the past two years total almost 3.1 million. In 2010, the unemployment rate was at 8 percent. In April 2011, it dropped to 7.2, and dropped further to 6.9 this year. 638,000 people are employed by BPOs (business process outsourcing) in 2011. The industry has contributed 11 billion dollars to the economy. In 2016, it will be bringing in 25 billion dollars and will be employing 1.3 million Filipinos. New airports will be created, while some existing will be upgraded. On June, the LRT Line 1 Cavite Extension project began to move forward. The NLEX-SLEX connection roads will be finished by 2015. High-quality terminals will be built in Taguig, Quezon City, and Parañaque. 1,569 kilometers of national roads has been fixed under the leadership of DPWH Secretary Babes Singson. In 2012, an additional 2,275 kilometers will be finished. The DPWH also fixed its system by saving 10.6 billion pesos from 2011 to June of this year. The Philippines welcomed 2.1 million tourist arrivals by June 2012. PNoy said we will meet our quota of 4.6 million tourist arrivals for 2012. 10 million tourists are projected to visit the country annually by 2016. The shortage of rice is down to 500,000 metric tons this year. Coconut water is now being utilized by the farmers. 16,756,498 liters of cocowater were exported in 2011. The government has allocated P1.75 billion on this investment. The Comprehensive Agrarian Reform Program (CARP) initiated by late former president and PNoy's Mother Cory Aquino was cited. He said the government is improving the system. 1,520 sitios were lit with electricity at the cost of P814 million. Department of Energy Secretary Rene Almendras was given credit. In 2012, crime numbers were reduced to 246,958 compared to 500,000 in 2009. Carnapping cases were down to 966 this 2011, compared to 2,200 cases in 2010. 74,600 guns will be provided to the police force. 28 billion pesos was allocated for the AFP Modernization Program after a year and seven months. 75 billion pesos is the proposal for the defense budget within the next five years. The AFP is canvassing equipment such as cannons, personnel carriers, and frigates. 36,000 kilometers of the Philippines coastline will soon be patrolled by more modern ships. Two more C-130s (military aircraft) will once again be operational. 21 refurbished UH-1H Helicopters, the four combat utility helicopters, the radios and other communication equipment, the rifles, the mortars, the mobile diagnostic laboratories, and even the station bullet assemblies we have purchased will be delivered. 10 attack helicopters, two naval helicopters, two light aircraft, one frigate, and air force protection equipment will also be arriving in 2013. 22,000 houses were built under the AFP–PNP housing program. No more cash advances were allowed in government agencies to avoid abuse. No more ghost voters, and OIC Governor Mujiv Hataman was lauded. 183 million pesos has been set aside for the fire stations; 515 million pesos for clean drinking water; 551.9 million pesos for health-care equipment; 691.9 million pesos for daycare centers; and 2.85 billion pesos for the roads and bridges across the ARMM region. The aggregate 8.59 billion was allocated to the region. Military-MILF reform efforts are being seen. Peace talks have been very open as both sides has shown trust and faith in one another. Executive Order on mining was cited. PNoy said the government will not reap the rewards of this industry if the cost is the destruction of nature. The situation on Disaster Risk Reduction and Management was opened up. He said we already know how to craft clear plans to avoid catastrophe. Project NOAH was boasted. 600 automated rain gauges and 422 water level sensors installed in 80 primary river basins around the country are the targets for 2013. 128,558 hectares of forest have been planted across the country. 335,078 individuals now earn their livelihood from these activities. The face of government has truly changed, PNoy said. Our compensation levels are at par with the private sector's at the entry level. Performance-Based Incentives will be given to government employees. Bonuses are based on their agency’s abilities to meet their annual targets. It may reach up to P35,000. Confidence in the economy is growing. Investments are pouring in, jobs are being created, and a virtuous cycle has begun. Consumers buy more products, and businesses hire more people so they can expand to keep up with the growing demand. Improved tax collection has increased revenues. Every peso collected is properly spent on roads, on vaccines, on classrooms and chairs. Roads are properly paved; products, services, and people reach their destination quickly and with greater ease. Food production has increased, prices don't fluctuate, wages are stable, and our economy is stronger. PNoy said a resilient and dynamic economy resting on the foundations of good governance is the best defense against global uncertainty. Territorial dispute with China was mentioned. He said it is not right to give away that which is rightfully ours. "Let go of the past. Unite. Forgive and forget so we can move forward as a people" as what people say is unacceptable to PNoy. He criticized the ten years that were taken from us. He mentioned the 57 victims of the Maguindanao massacre. Forgiveness is possible; forgetting is not, PNoy said. If offenders go unpunished, society's future suffering is guaranteed. He said true unity and reconciliation can only emanate from genuine justice. He said the plunder case againt former president Gloria Macapagal Arroyo and the May 29, 2012 guilty verdict on former chief justice Renato Corona impeachment is justice. He lauded Ombudsman Conchita Carpio-Morales for fighting graft and accepting the challenges of her position. PNoy called upon Congress to pass our amendments to the Anti-Money Laundering Act (AMLA). PNoy said nothing is impossible, as what he learned in his 25 months of serving as the country's president. It's not impossible to say and stand strong and proud and say "The Philippines is for Filipinos—and we are ready to defend it." He thanked the members of his Cabinet for their sacrifices. He also thanked his spiritual advisers Father Catalino Arevalo and Sister Agnes Guillen. He addressed all the nurses, midwives, or doctors who chose to serve in the barrios; each graduate who has chosen to work for the government; each Filipino athlete who proudly carries the flag in any corner of the globe, each government official who renders true and honest service that they made the "change" possible. In the end, PNoy repeated that what was once impossible is now possible. He said the SONA is not his, but of the Filipino nation.