SOlAR EclipSE cRuiSE
NOVEMBER 10–20, 2012
10 Nights Aboard the m/s Paul Gauguin
2012 SOlAR EclipSE cRuiSE
10-Night cruise Aboard the 5+-star m/s Paul Gauguin
Thank you for choosing to sail aboard the m/s Paul Gauguin, the most highly
awarded small luxury ship at sea. We look forward to providing you with
memories that will last a lifetime. This AnswerBook will help you prepare for
your upcoming voyage by acquainting you with the ship and providing essential
information about what you can expect before, during, and after your cruise.
We suggest that you read this AnswerBook carefully. If you find that you
have additional questions, please visit our website at www.pgcruises.com,
or call our Reservations Department at 877-495-0862.
Your captain, officers, staff, and crew await your arrival with great anticipation.
We look forward to providing you with the blend of unsurpassed service,
attention to detail, and elegant yet comfortable surroundings that makes a
cruise aboard The Gauguin the ultimate vacation escape.
Diane Moore, President
Paul Gauguin Cruises
Your Home at Sea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Safety at Sea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Suites & Staterooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 important planning information & Trip preparation
Deck plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Travel protection plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Travel Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Time Differences & Temperatures . . . . . . . . . . . . . . . . . . .18
General Onboard information . . . . . . . . . . . . . . . . . . . . . . . . 5
Beauty & Fitness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Money Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Dining Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 packing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Entertainment & Nightlife . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Baggage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Swimming & Watersports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 customs Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
life Beneath the Waves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other Onboard Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Airline Arrangements & Transfers . . . . . . . . . . . . . . . . . . . . . . .22
Extend Your Stay: pre- & post-cruise Hotel programs . . .25
Telephone communication . . . . . . . . . . . . . . . . . . . . . . . . .10 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
internet communication . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Terms & conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
General Shipboard information . . . . . . . . . . . . . . . . . . . . . . . . .13 contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Your Home at Sea
Our emphasis is on providing the 332 guests on each sailing with a delightful experience, aboard and ashore. Enjoy
unsurpassed service and attention to detail amid elegant, relaxing surroundings.
• All-inclusive pricing: select wines and spirits, soft drinks, • Watersports marina for complimentary kayaking and
bottled water, hot beverages, and shipboard gratuities windsurfing, and Zodiacs® for optional dive excursions
• Complimentary 24-hour room service, including • Optional PADI dive program and certification
selections from L’Etoile Restaurant during regular • Fully equipped fitness center
• Presentations by our own onboard naturalist
• All oceanview accommodations, measuring from and special guests
200 to 588 sq. ft., including balcony
• Book and DVD library (open 24 hours a day)
• A choice of 3 dining venues
• WiFi hot spots in all suites/staterooms and common
• Full entertainment program including Polynesian artists, areas, as well as guest-accessible computers
house band, a pianist, and a professionally operated available 24 hours a day
casino with slot machines
• Laundry and dry cleaning services available
• Spa and beauty services, including hair care, hand
and foot treatments, body treatments, facials, • Certified medical services
and spa programs
iN-SuiTE & iN-STATEROOM AMENiTiES:
• Refrigerator stocked and replenished daily with soft • Closet (drawers, skirt/slack hangers, shirt hangers,
drinks, beer, and bottled water and shoe rack)
• Fresh fruits, replenished daily • Personal safe
• Fresh flower arrangement upon embarkation • Umbrella (1 per suite or stateroom)
• Queen-size bed (a limited number can have twin-bed • Separate sitting area with sofa, stool, and coffee table
configuration) • TV and CD/DVD player (DVD library on board)
• Luxury European bed linens • Complimentary in-room movie channels and
• Luxury appointed bathrooms with full-size tub, movies available
including shower (seven have a shower stall only) • iPod® music system in all Butler suites and staterooms
• Luxury bathroom amenities (shampoo, conditioner, • Direct-dial satellite telephone
soap, and body lotion)
• Individually controlled thermostat for air conditioning
• Embroidered luxury cotton robes and heating
• Desk/vanity area with stool, hairdryer, and 110V
and 220V outlets
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Stateroom Veranda Stateroom
Suite Window Stateroom
Suites & Staterooms
m/s Paul Gauguin
capacity . . . . . . . . . . 332 Guests length . . . . . . . . . . . . 513’ Space Ratio . . . . . . . . 58, one of the highest
of any luxury cruise ship
crew . . . . . . . . . . . . . . 217 / international Width . . . . . . . . . . . . . 71’
passenger Decks . . . 7
Officers . . . . . . . . . . . . European and international Draft . . . . . . . . . . . . . . 16 .9’
call letters . . . . . . . . FNpG
Registry . . . . . . . . . . . Bahamas Tonnage . . . . . . . . . . 19,200 Tons
propulsion System Diesel Electric
Shipyard . . . . . . . . . . . chantiers de l’Atlantique Maximum Speed . . 18 Knots
(Saint Nazaire, France)
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DEcK plANS TRiplE OccupANcY STATEROOMS
loveseat convertible beds are available in the following staterooms:
m/s Paul Gauguin All Categories OS, GS, A, and B
Category C: 12 staterooms (those ending in 6 and 8 – with the exception of 7006 and 766)
Category D: 5 staterooms (those ending in 6 and 8)
Category E: 11 staterooms (those ending in 5, 6 and 8 – with the exception of 415, which can
accommodate a rollaway bed)
Note: Loveseat beds are slightly smaller than a standard twin bed, but can comfortably
accommodate an average size adult.
One wheelchair-accessible stateroom (415) is available.
Categories B and above include Butler service.
Denotes staterooms with choice of queen bed or twin bed configuration . All other staterooms are queen bed configuration
Owner’s Suites (2) Grand Suite (2) Veranda Suite (5)
Owner’s Suites include Butler service. Grand Suites include Butler service. Veranda Suites include Butler service.
CATEGORY OS 7002 (588 square feet)
CATEGORY GS (529 sq. ft) CATEGORY A (358 sq. ft)
Stateroom: 531 sq. ft. | Veranda: 57 sq. ft.
Stateroom: 332 sq. ft. | Veranda: 197 sq. ft. Stateroom: 300 sq. ft. | Veranda: 58 sq. ft.
Bathroom includes a full size tub and
dressing area. Paul Gauguin Suite (801), CATEGORY A 7004 (349 sq. ft)
Flora Tristan Suite (802).
CATEGORY OS 701 (534 square feet) Stateroom: 296 sq. ft. | Veranda: 53 sq. ft.
Stateroom: 457 sq. ft. | Veranda: 77 sq. ft.
Tahiti Suite (709), Pont Avent Suite (710),
Bathroom includes a separate shower Atuona Suite (711), Arles Suite (712)
and a dressing area.
Veranda Stateroom (17) Balcony Stateroom (63) Window Stateroom (37)
Veranda Staterooms include Butler service. CATEGORY C & D (239 sq. ft) CATEGORY E (200 sq. ft)
CATEGORY B (305 sq. ft) Stateroom: 202 sq. ft. | Balcony: 37 sq. ft. Stateroom: 202 sq. ft. with picture window
Staterooms ending in 6 & 8 have a third berth (except
Stateroom: 249 sq. ft. | Veranda: 56 sq. ft. 7006 & 766) . The following staterooms vary in size and Stateroom 415 is slightly larger (225 sq . ft .)
feature shower stall with no tub: and is wheelchair accessible .
CATEGORY B 7003 (303 sq. ft) 7006 (stateroom 206 sq . ft . – balcony 37 sq . ft .) features category F (quantity 14) is same size
Stateroom: 256 sq. ft. | Veranda: 47 sq. ft. a very small bathroom with shower only and layout with two portholes .
763 (stateroom 186 sq . ft . – balcony 75 sq . ft .)
Stateroom 7003 features a shower stall
764 (stateroom 188 sq . ft . – balcony 75 sq . ft .)
with no tub.
765 (stateroom 221 sq . ft . – balcony 74 sq . ft .)
766 (stateroom 216 sq . ft . – balcony 70 sq . ft .)
767 (stateroom 229 sq . ft . – balcony 74 sq . ft .)
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SUN DEC K
818 816 814 812 810 808 806 804 802
L A PAL ETTE L O U N G E
817 815 813 811 809 807 805 803 801
762 760 758 756 754 752 750 748 746 744 742 740 738 736 734 732 730 728 726 724 722 720 718 716 714 712 710 708 706 704 702 7006 7004 7002
ELV ELV CAPTAIN’S
ELV ELV LOUNGE BRIDGE
761 759 757 755 753 751 749 747 745 743 741 739 737 735 733 731 729 727 725 723 721 719 717 715 713 711 709 707 705 703 701 7003
DEEP NATURE SPA FITNESS ELV
L A V E R A N D A R E S TA U R A NT CENTER
FARE TAHITI P R O M E N A DE PROMENADE
LE GRAND SALO N
CASINO ELV WC
PIANO BA R
L ' E T O I L E R E S TA U R A N T
440 438 436 434 432 430 428 426 424 422 420 418 RECEPTION 416 414 412 410 408 406 404 402
439 437 435 433 431 429 427 425 423 421 419 417 415 413 411 409 407 405 403 401
STAIRS TO 328 326 324 322 320 318 316 314 312 310 308 306 304 302
DECK 4 HOSPITAL HOSPITAL PHARM
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Your time aboard The Gauguin is as active or relaxing as you’d like it to be.
Throughout the ship, you’ll find a variety of activities and amenities to suit your interests—and palate.
General Onboard information
Reception Desk | Deck 4
Located on Deck 4, the reception desk is staffed around the clock to answer your questions and provide
general assistance. It also presents both the ship’s and our guests’ documentation to the local authorities.
Reception can also change travelers’ checks for you and accept payment of your shipboard account at the
end of the cruise. A large selection of DVDs is also available at the Reception Area. Hours of operation: 24
hours a day.
Travel Concierge Desk | Deck 4
Book shore excursions, arrange SCUBA diving training, and more. Hours of operation: Opening hours will
vary according to itinerary.
Beauty & Fitness
Deep Nature Spa by Algotherm | Deck 6
Here, expert therapists and aestheticians offer an extensive menu of massage, skin care, and facial treatments.
Salon Staff: 1 Hairdresser, 2 Manicurists
Spa Staff: 3 Therapists, 2 Aestheticians
Spa: 5 Private Treatment Rooms, 1 Sauna Room, 1 Steam Room
NOTE: Each staff member can accommodate 7-8 guests per day. The number of staff may vary. Hours of
Fitness Center | Our Fitness Center is fully equipped with a wide range of equipment (subject to change):
Weight Lifting Machine (1) Upright Bicycle (1)
Ellipticals (2) Free Weights range from 5–50 lbs with bench
Treadmills (3) Table Tennis — Deck 5 (Le Grand Salon)
Stair Climbers (1) Walking Track — Deck 9
Recumbent Bicycle (1)
Hours of Operation: 5:00AM–10:00PM. Hours may vary, according to itinerary
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L’Etoile | Deck 5
Enjoy the artfully presented French and continental cuisine with a Polynesian accent at our main restaurant.
Cuisine: Five-star international cuisine served à la carte, with six to eight entree selections that change daily.
The principal restaurant on board, it features contemporary cuisine and local specialties representing the cruise
destination as well as signature dishes created by Jean-Pierre Vigato, Chef Propriétaire of the world-renowned,
two-star Michelin-rated Restaurant Apicius in Paris. A “Well Being” menu, vegetarian dishes, and any special dietary
request guests may have can also be accommodated (with advance notice).
Dining Guidelines: Open Seating Dining – Reservation is not required, and larger groups can be accommodated.
Hours of Operation: Dinner, 6:30PM–9:00PM
La Veranda | Deck 6
Here, breakfast and lunch can be enjoyed al fresco or in the sophisticated, relaxed setting of the restaurant, which is
transformed into an elegant French bistro for dinner.
Cuisine: The culinary creations of Jean-Pierre Vigato, Chef Propriétaire of the world-renowned, two-star Michelin-
rated Restaurant Apicius in Paris, are featured at dinner, which is inspired by traditional French cuisine.
Dining Guidelines: Reservations are required for dinner. In order to accommodate all our guests and to ensure a
quality dining experience, we regret that we cannot accept any pre-cruise reservations. Furthermore, to maintain
the food quality in La Veranda, we cannot accept groups larger than eight guests at a time. If arrangements for larger
groups are approved, a pre-selected La Veranda menu must be agreed upon.
Hours of Operation: Breakfast Buffet, 7:30AM–9:30AM; Lunch Buffet, 12:00PM–2:00PM; Dinner, 7:00PM–9:00PM, by
Le Grill | Deck 8
Greet the sun with a buffet breakfast or enjoy a poolside lunch. Dinner features local and Pacific Rim-inspired flavors.
Cuisine: Casual poolside breakfast and lunch includes a tasty selection of grilled dishes. For dinner, a casual à la carte
menu is served. The menu features enticing local Polynesian dishes infused with exotic spices and fresh local fish
grilled to your perfection.
Dining Guidelines: Reservations are required for dinner. In order to accommodate all our guests and to ensure a
quality dining experience, we regret that we cannot accept any pre-cruise reservations. Furthermore, to maintain
the food quality in the Le Grill, we cannot accept groups larger than eight guests at a time. If arrangements for larger
groups are approved, a pre-selected Le Grill menu must be agreed upon.
Hours of Operation: Breakfast Buffet, 7:30AM–9:30AM; Lunch Buffet, 12:00PM–2:00PM; Dinner, 7:00PM–9:00PM, by
reservation only. Hours may vary, according to itinerary.
Special Meal Requests
If you have special dietary requirements, please notify the Paul Gauguin Cruises Reservations Department at least
eight weeks prior to your sailing date. This is particularly important if specially purchased food items are required.
After boarding, please contact the Maitre d’Hotel to review your requirements.
pAul GAuGuiN 6 ANSWERBOOK
Entertainment & Nightlife
After an adventurous or relaxing day, the night is yours to do as you please aboard The Gauguin.
Le Casino | Deck 5
On any evening, you are welcome to try your luck at Le Casino. Games and table limits* include:
Blackjack Table (1 table, table limit $5-$100)
Stud Poker Table (1 table, table limit $5-$50)
Slot machines (16)
*Table limits are subject to change
Hours of Operation: The Casino is closed in port due to Customs regulations. Typical gaming tables hours are 3:30PM until…
Hours may vary, according to itinerary.
Le Grand Salon | Deck 5
Watch spectacular performances featuring the arts of the islands and more in Le Grand Salon.
Hours of Operation: Hours vary, according to itinerary and performance times.
La Palette | Deck 8
In this versatile lounge, you can enjoy a morning snack or afternoon tea, attend a honeymoon/anniversary blessing ceremony,
and enjoy a nightcap and dance under the stars to the strains of live music.
Hours of Operation: Continental Breakfast, 6:30AM–11:00AM; Afternoon Tea, 4:00PM–5:00PM; Bar Service, 3:00PM–until…
Hours may vary, according to itinerary.
Piano Bar | Deck 5
Enjoy a more relaxed environment and live entertainment in the Piano Bar.
Hours of Operation: 6:00PM–until….
Bar de Soleil | Sun Deck
The sun deck bar is open only for special occasions and upon request for hosting group cocktail parties.
Hours of Operation: As required, weather permitting.
pAul GAuGuiN 7 ANSWERBOOK
Other Onboard Services
La Boutique | Deck 6
Find a selection of clothing items, famous Tahitian black pearls, and duty-free gifts from around the world in our
onboard boutique. A limited selection of sundry items and other travel necessities is also available for purchase.
Hours of Operation: Embarkation day: 6:30PM–9:30PM / Port days: 8:00AM–12:00PM and 5:30PM–9:30PM / Sea days:
8:00AM–12:00PM and 2:00PM–8:00PM (Note: Opening hours each day are subject to change.)
Internet Café | Deck 5
Currently, there are 8 computers with Internet access in the Internet Café. WiFi is available in all common areas and
Hours of Operation: Internet Café is open 24 hours a day.
Photo Shop | Deck 5
The Photo Shop offers professional photography services so that guests may take home visual memories of their
voyage. The Photo Shop offers albums, folios and frames, batteries, single-use cameras, digital cameras, photo
accessories, and media cards, and also prints photos from guests’ digital cameras.
Hours of Operation: 9:00AM–10:30PM while at sea, but hours may vary. (Due to Customs regulations, the Photo shop
cannot be open while ship is in port.)
O Fare Tahiti | Deck 6
Peruse historical Tahitian artifacts in our small museum, which also frequently features artwork from local artists. A
Reading Gallery with comfortable seating and a small library is also located in this area.
Hours of Operation: O Fare Tahiti is open 24 hours a day.
Swimming & Watersports
Pool & Pool Bar | Deck 8
The pool on Deck 8 invites you to take a dip—or perhaps take a SCUBA diving course.
Hours of Operation: Bar Service 9:30AM‒6:30PM. Hours may vary, according to itinerary.
Watersports Marina | Deck 3
Take advantage of the irresistible waters from the ship’s retractable watersports marina, where you can hop aboard a
windsurfer, launch a kayak, or embark on a Zodiac® for optional diving adventures. The Gauguin is the only luxury ship
in French Polynesia to offer PADI certification onboard for novice divers, as well as classes at all levels from snorkeling
to advanced diving techniques, supervised by our own staff of PADI dive masters.
Hours of Operation: Hours vary according to itinerary.
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life Beneath the Waves
Launching from a retractable watersports marina on ship’s aft, you can enjoy complimentary windsurfing and
kayaking, or board a Zodiac® and embark on an optional SCUBA adventure. The m/s Paul Gauguin offers SCUBA
diving for all levels of experience and is the only luxury ship in the French Polynesian islands offering PADI certification
onboard for novice divers, as well as refresher courses. As a guest aboard the The Gauguin, you can enjoy water-based
options not available to ships with larger footprints. Because of its size, the The Gauguin can sail Tahitian lagoons that
other, larger cruise ships cannot enter, creating intimate, private, exclusive opportunities to explore the South Pacific
waters. Kayaks can be used from the sports platform and from the beach. The sit-on-top kayak is easy to use with good
stability and flotation. It is a great way to see the ship from a distance or to burn off a few calories.
Please note that no swimming, snorkeling, or SCUBA diving is allowed from the ship’s marina.
• All users of any watersports equipment must wear a life jacket if provided by the Sport Coordinators.
• All users must follow the safety guidelines set by the ship and must sign a liability disclaimer before accessing the
marina platform or using any of its equipment.
• Children must be under supervision of a parent at all times. Unaccompanied children must be at least 18 years of age.
• Guests with a bad back should refrain from using kayaks.
Snorkeling safety guidelines
• Never snorkel alone.
• A snorkeling vest is recommended at all times. The vest can provide additional buoyancy if needed and assist in
making you visible to all boat traffic.
• Please do not touch, kick, walk on, or disturb coral in any way. The coral is very sharp and may cause abrasions or
cuts. It is also very fragile and the slightest touch by you can fatally damage sections of the reef.
• Please wear adequate sun protection.
• Wait to eat or drink alcoholic beverages until after snorkeling or enjoying watersports activities.
• Be aware of occasional currents that can carry you far away. Stay within swimming distance of the beach/boat. It is
easier to swim at an angle than across the current.
pAul GAuGuiN 9 ANSWERBOOK
To call or fax the m/s Paul Gauguin, you can dial directly from the U.S. Simply dial the international access code
from the USA (011), plus the appropriate Ocean Region Code, then the ship’s phone or fax number as desired.
Ocean Region Codes: 872 – Pacific Ocean
Numbers: Telephone: 011-872-331-165-211
Calling from ship to shore, access is possible from any public or suite phone. Each suite/stateroom contains a
direct-dial telephone. Direct-dial satellite calls can be made from suites/staterooms and will be charged to guests’
onboard account. Charges for maritime satellite communications are significantly more than land systems.
Mobile Phone Connections at Sea
The ship is equipped with an advanced cellular network on board that allows guests to make as well as receive
calls on personal mobile phones while the ship is at sea. All charges will be conveniently billed to guests by their
cellular provider. Please contact your cellular provider for all details prior to travel.
Availability, timeliness, and reliability of service are subject to radio transmission and satellite limitations
caused by system capacity, system repairs and modifications, your equipment, signal strength, weather, physical
obstructions, and other conditions. Other restrictions and limitations may apply.
Mobile Phone Service Requirements
Your cellular provider must have a roaming agreement with MCP in order for you to use your phone with this
service. Not all prepaid phones are supported. Your mobile phone must be able to roam internationally.
How to Use Your Mobile Phone
User must dial “+” or “00”, the country code, city code, and full number to call any country, including their
country of origin. For example, to call the United States, dial +011 xxx-xxx-xxxx.
If your cellular provider supports GPRS, you can use compatible data-capable devices, such as a BlackBerry®. Please
contact your cellular provider for pricing, as you may incur charges for incoming and outgoing emails and data.
If your cellular provider supports voicemail access from abroad, you will be able to use this service onboard. Please
contact your cellular provider’s customer service department with any questions or concerns regarding voicemail.
pAul GAuGuiN 10 ANSWERBOOK
communications Onboard (cont .)
If your cellular provider supports international text messaging, you will be able to use this service onboard.
Please contact your cellular provider’s customer service department for more information.
Charges, Billing, and Customer Service
Usage rates for your mobile phone are determined by your cellular provider. Please note that you will be
charged for calls to any toll-free numbers, and you will be charged by your cellular provider for international
roaming usage on your mobile phone bill. It can take up to 60 days for charges incurred while at sea to appear
on your bill. For more information, please contact your cellular provider’s customer service department
Customer Service Telephone Numbers for Popular Carriers
Popular carries are listed below. Please check with your cellular provider for availability and pricing.
AT&T (800) 331-0500 www.att.com
SPRINT (888) 226-7212 www.sprint.com
T-MOBILE (800) 937-8997 www.tmobile.com
VERIZON (800) 922-0204 www.verizon.com
FIDO (514) 925-4590 www.fido.ca
ROGERS (877) 764-3772 www.your.rogers.com
O2 +44 8705 21400 www.o2.co.uk
T-MOBILE +44 7953 966150 www.t-mobile.co.uk
VODAFONE LTD +44 8700 700191 www.vodafone.co.uk
Please note that the onboard staff does not have access to your service information or billing records. Actual
service availability depends on the cellular provider’s participation and service permissions. For questions about
your service or about billing, please contact your cellular provider’s customer service department.
Explanation of rates & charges
Onboard mobile phone service is provided by Maritime Communications Partner (MCP). Your cellular
provider will determine the international roaming rates you pay for usage. Paul Gauguin Cruises does not add
any additional fees for this service. MCP provides voice, SMS, and GPRS data services. MCP and your cellular
provider are not affiliates of the cruise line. Your cellular provider is solely responsible for the services, charges,
and customer service support provided to you.
The following is required to use this service:
• a compatible mobile phone capable of roaming internationally
• service with a cellular provider that has a roaming agreement with MCP
pAul GAuGuiN 11 ANSWERBOOK
Internet Access Aboard The Gauguin
Our onboard Internet Café is open 24 hours a day and features private terminals where guests have the ability
to surf the web, chat online, and access private email accounts (Gmail, AOL, Hotmail, Juno, Yahoo, etc.).
Alternatively, personalized Cruise-mail™ is available. Internet access is also facilitated by our ship-wide WiFi
network. Guests may use personal laptops, iPhones®, and all other WiFi-equipped devices while on board and
have most software installed on them without restrictions.
Purchasing Internet Access
Instructions on how to create an account and pricing details are available on-screen in the Internet Café or on
guests’ laptops once connected to WiFi service. Internet pricing is identical, whether guests use the Internet
Café terminals, personal laptops, or other wireless devices. All Internet access charges will be billed directly
to guests’ onboard accounts. A one-time $3.95 activation fee applies to each user on his or her first login
only. They will then be presented with a choice of Time Plans, which are transferable between Internet Café
terminals and personal laptops/wireless devices, can be used anytime throughout the cruise until debarkation,
and don’t have to be used in a single session. No refund will be awarded for unused minutes. Upgrading a pre-
selected pricing option is not available, and plans are subject to change.
After a one-time account activation fee of $3.95, applicable to all users at first login, guests may choose from
the following three plans:
Time Plan #1: $62.50 for 250 minutes ($0.25 per minute)
Time Plan #2: $35 for 100 minutes ($0.35 per minute)
Pay As You Go: $0.55 per minute
Please note that plan upgrades are not available, and no credit is given for unused minutes. The Internet Café is
open 24 hours. Pay-as-you-go is available until 10:00PM the last night of the cruise. Time Plan minutes can be
used until 10:00AM the following day.
To send an email to a guest aboard The Gauguin, you must state the guest’s full name, stateroom number, and
embarkation date in the subject line. Incoming emails are printed and distributed to the guest in paper format.
Incoming messages will be billed to the guest. Size of an incoming message is restricted to 28 kilobytes. The
ship’s generic email address is Gauguin@pauadmin.com.
Note: All communications information and charges are subject to change.
pAul GAuGuiN 12 ANSWERBOOK
General Shipboard information
Ambassadors of the Environment Youth Program
Created by explorer and environmentalist Jean-Michel Cousteau and his Ocean Futures Society, the
Ambassadors of the Environment Youth Program is a unique, groundbreaking program that introduces
young travelers to the extraordinary natural wonders of French Polynesia. The program aims to give young
participants (aged 9 to 17) direct, hands-on, interactive experience with knowledge of marine and island
ecosystems. Young Ambassadors will explore coral reefs, hike rainforest trails, and visit marae (ancient
Polynesian temples), and learn how black pearls and vanilla are cultivated, how volcanic islands become coral
atolls, and how to paddle an outrigger canoe. Parents are encouraged to join children on eco-excursions and
other activities aboard and ashore. This program is available on all cruises from June through August and on
select holiday cruises for a nominal fee of $299 per child.
All suites/staterooms receive announcements via the ship’s public address system. These are kept to a
minimum to avoid needlessly disturbing guests.
In keeping with the South Pacific’s Polynesian spirit, casual clothing will be the rule on board the Paul Gauguin
during the day. In the evening, it is traditional to wear what Paul Gauguin Cruises calls Country Club Casual.
Wearing jeans, shorts, and t-shirts to dinner and to the lounges is discouraged in the evening. As this cruise is
fully chartered by Wilderness Travel and TravelQuest International, a somewhat more relaxed dress code will
prevail, and it is not necessary to bring suits and ties or cocktail dresses. We do suggest nicer attire for evenings,
and in particular for the Captain’s Welcome and Farewell celebrations, but this need not be formal.
Suggested Evening Attire: Country Club Casual
Gentlemen: Open-neck shirts and slacks (jacket and tie are optional)
Ladies: Slacks or skirts and blouses
Boarding ID/key Card
At the onset of your cruise, you will receive a boarding ID/key card that you must take with you each time you
go ashore. This pass is proof that you are a guest aboard The Gauguin. Please show this identification at the
gangway each time you go ashore and return to the ship.
Guests should note that there are no special facilities or onboard programs for small children on The Gauguin,
with the exception of designated cruises during the summer and select holidays, when our Ambassadors
of the Environment Youth Program is offered for a nominal charge. Children under the age of 18 must be
accompanied on the cruise by a parent or other responsible adult over the age of 21. Children under the age
of 12 must be accompanied at all times by a responsible adult while on board the ship. Paul Gauguin Cruises
is unable to accept infants under one year of age and reserves the right to limit the number of children aboard
any particular sailing.
pAul GAuGuiN 13 ANSWERBOOK
General Shipboard information (cont .)
Although the ship maintains a comfortable temperature at all times, each suite/stateroom has its own
individually controlled thermostat for air conditioning and heating. Please contact your stewardess if you have
The daily program prepared by our friendly and attentive staff contains important information about daily
activities, schedule changes, dining hours, office hours, and the hours kept by Le Boutique onboard. It will also
provide helpful information regarding the areas you will visit. It will be placed in your suite/stateroom each
evening to make sure you are well informed for the following day.
Guests requiring special consideration on board due to physical disabilities are requested to inform us when
they book their trip. In the interest of all our guests, we cannot take anyone on board who has not informed
us about these needs in advance. It is necessary for all disabled guests to travel with a partner who will provide
all support and assistance required. Due to the weather, natural terrain, and modes of transportation involved,
disabled guests may not be able to participate in all activities. A wheelchair-accessible stateroom is available,
and Paul Gauguin Cruises is more than willing to provide further information regarding guests with special
needs upon request.
The standard electrical voltage aboard ship is 220 volts. In the bathrooms, you will find a 110-volt AC outlet
to accommodate most U.S. standard shavers. There are both 220-volt and 110-volt AC outlets in the suite/
stateroom beside the dressing table mirror. For safety reasons, travel irons are not permitted onboard.
There are two elevators located forward and two elevators located aft of the ship. Please note that the
watersports marina and the Sun Deck on Deck 8 are not accessible via elevator.
With your cruise documents, you will receive information regarding the boarding time for your cruise. We ask
that our embarking guests not present themselves onboard before the designated time, as early embarkation is
not possible while the ship is being prepared for arrival. Complete disembarkation procedures will be outlined
onboard the vessel prior to arrival at the ship’s final destination. If you are planning independent transfers from
the ship, please keep in mind that it could take up to two hours for the local authorities to clear the ship and
allow guests to disembark.
Once local authorities have cleared the ship, you are free to disembark. Whenever you leave the ship, please
carry your boarding ID/key card with you, as this identification will ensure that you’ll get back onboard quickly
Guest Relations Manager
To make special arrangements on board, please contact the Guest Relations Manager through the Reception
Desk, located on Deck 4.
pAul GAuGuiN 14 ANSWERBOOK
General Shipboard information (cont .)
Laundry & Valet Services
Onboard laundry and valet services, including pressing and dry cleaning, are available for an additional charge,
and may be arranged through your stewardess.
Complimentary onboard beverages include soft drinks, juices, bottled water, hot beverages, beer, and select
wines and spirits. Guests may contact their stewardess or Butler for any in-suite/stateroom beverage needs.
The legal drinking age on board is 21.
The medical center is designed to provide medical care for certain temporary illnesses and accidents. These
facilities are not intended for nor capable of providing ongoing treatment of pre-existing medical conditions.
Any such special requirements or need for pre-existing health services aboard the ship must be cleared in
writing with Paul Gauguin Cruises before final bookings will be accepted. The ship’s licensed and registered
doctor and nurse are on 24-hour call for professional and emergency services, which are available at customary
charges. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment
allowed aboard ship and must be provided by the guest. Paul Gauguin Cruises’ wheelchairs on board are for
emergency purposes only. Please note that Medicare and U.S health insurance are generally not accepted on
board ships or in foreign destinations. Claims are made upon return to the U.S. and should be filed through
your health insurance provider or through the Paul Gauguin Guest Travel Protection Plan if you have
purchased it. All receipts and doctors’ reports are required to process claims.
Onboard Naturalist & Guest Lecturers
The Gauguin’s onboard naturalist and environmental educator has an extensive background in marine ecology.
The naturalist will lead a variety of lectures and casual discussions and will also accompany guests on local
excursions, such as plant walks, bike adventures, night snorkels, diving excursions, and mountain and ocean
hikes, introducing them to the wonders of French Polynesia.
The Gauguin also frequently invites experts representing a wide variety of interests to come aboard for a
featured presentation or even to guest host a cruise. Join one of these cruises and enjoy special insights into art,
wine, cuisine, Polynesian life and culture, the wonders of the deep, and more. For more information, visit
Pets & Animals
Pets and animals are not permitted aboard The Gauguin.
Please note that there will be a strict no smoking policy in all indoor areas, without exception. Smoking will
only be allowed in designated areas on the starboard side of the Pool Deck and in the open-deck area on Deck
5, away from other passengers.
Safety Notice: Always use the ashtrays, never throw cigarettes overboard—they could be blown by the wind back
into the ship and cause a fire.
pAul GAuGuiN 15 ANSWERBOOK
General Shipboard information (cont .)
For your convenience and value, gratuities aboard The Gauguin are already included in your cruise fare. If you
feel strongly about expressing your gratitude to the crew, you can make a donation to the Crew Welfare Fund
at the Purser Office. This money is used for crew parties and events. Tipping for services beyond those provided
aboard ship are a personal matter and entirely at your discretion. The following are suggested guidelines should
you wish to provide a reward for service:
Porterage: Included at hotels and airports, except in Customs area
Dining on Your Own: It is normal to tip anywhere from 10%-18% for satisfactory to extraordinary service.
Don’t’ forget to check your bill to see if service was added automatically.
Local Guides/Drivers: $2 per person per day
Tipping is not customary in the South Pacific; it is not necessary to leave tips in restaurants or tip cabdrivers
unless you wish to reward some truly exceptional service.
Transfers and Dayroom
All Air/Sea guests will be provided with transfer service between airport and pier on the day of embarkation/
disembarkation. Upon arrival in Fiji, our local representative will meet you outside the Customs area. After
clearing your baggage you will be transferred to the Sofitel Fiji Hotel where a room will be waiting for your use.
Safety At Sea
The m/s Paul Gauguin fully complies with all national and international regulations with respect to safety at
sea. Furthermore, it is in compliance with the International Convention of Safety of Life at Sea (SOLAS) –
1974 and 1992, International Maritime Organization amendments of 1978, 1981, 1983 and 1992, and the
International Convention for the Prevention of Pollution from Ships (MARPOL).
Lifeboat Drill: In compliance with SOLAS, an emergency boat drill takes place on all guest ships at the
beginning of the journey. Participation in the drill is mandatory for all guests. During the drill, all services
are suspended. You can find the number of your assembly station and the location of your life vest on the
information board in your suite/stateroom. The exercise will commence when the alarm system sounds seven
short tones, followed by one longer tone. When you hear the signal, please proceed to your assembly (muster)
station. Signs pointing the way to the assembly station are installed along the corridor. Once you’ve reached
the assembly station, you will be given further instructions. Elevators cannot be used at any time during the
drill. Open decks can be damp and slippery. Therefore, please do not run. Flat shoes should always be worn on
the deck area.
pAul GAuGuiN 16 ANSWERBOOK
important planning information
& Trip preparation
Guest Registration and Immigration Request Forms
All participants must complete Guest Registration and Immigration Request Forms before your final
documents are released. These forms will be available electronically on the Paul Gauguin Cruises website and
you will be informed when they are available for your cruise. If you prefer to complete a paper copy of the form
these can be requested from Paul Gauguin Cruises reservations.
Preliminary Flight Schedules
Paul Gauguin Cruises provides preliminary air schedules approximately 60 days prior to departure. Final air
schedules will be included with your cruise documents. For airline seat assignments, special meal requests, and
the addition of frequent flyer numbers to your records, you must contact the airlines personally or through
your travel agent.
Cruise documents and electronic-ticket receipt, if applicable, will be sent to you after receipt of final payment
and required guest registration forms, approximately 25 days prior to departure.
To assist in providing a comfortable journey to the ship, we suggest that you take a moment of your time to
read through this checklist to ensure you have all the proper documentation needed for your trip.
• Cruise Voucher and Passage Contract — Please review these documents to ensure that they are correct.
Your name should match that of your passport.
• Airline Flight Information and E-Ticket Data (for Air/Sea guests) — Please review your air documents
to ensure that your tickets are correct. Because airlines occasionally change flight schedules, Paul Gauguin
Cruises also recommends that you contact the airline(s) directly at least 72 hours prior to departure to
confirm your flight departure time. Please contact the airline directly for seating assignments, special
handling, and any other special requests, if you have not already done so. It is also highly recommended that
guests check-in at least two hours prior to departure for domestic flights and three hours prior to departure
for international flights. You should carry your flight itinerary with you.
• Ground Transfer Information (for Air/Sea guests)
• Paul Gauguin Cruises Luggage Tags — These will identify your luggage as belonging to a Paul Gauguin
Cruises guest, to help avoid loss or delay.
• Ship Information Guide — A handy reference to everything you need to know aboard ship.
• Shore Excursion List — To help you select shore excursions over the course of your cruise.
• Day-to-Day Cruise Itinerary
pAul GAuGuiN 17 ANSWERBOOK
important planning information & Trip preparation (cont .)
• Pre- and/or Post-Cruise Hotel or Land Package Details and Information Guide —If you have booked a
hotel program with Paul Gauguin Cruises, please check these documents to ensure they are correct.
• Passport — All guests must be in possession of a valid passport for identification and customs clearance
abroad. Passports must have an expiration date of at least six months following the scheduled return date of
your vacation. Please contact your Travel Professional or visit http://travel.state.gov/passport/passport_1738.
html for specific requirements. Bring with you a photocopy of the pages of your passport that contain your
personal information and extra passport photographs. These are useful in the event of loss. Please note that
passports are collected upon embarkation and held safely by Reception, who will take care of all procedures
required by the local authorities on your behalf. On the last day of the cruise, your passport will be returned
to you at the Reception Desk upon presentation of your passport receipt.
• Visas — If you are a U.S. citizen, a visa is not required for entry into Fiji. If you are planning an extended stay,
please check with your Travel Professional or contact the embassies or consulates of the countries you are
visiting for further information and special requirements.
Requirements for Applicants from the U.S.: A valid passport that does not expire within 6 months from the
date of departure from Fiji; Return air tickets showing the date of departure from Fiji or the country of your
next visit; Proof that you have enough funds for your travel to Fiji in the form of a bank statement (translated
• Immigrant Information Request Form — All participants must complete Guest Registration and
Immigration Request Forms before your final documents are released. These forms will be available
electronically on the Paul Gauguin Cruises website and you will be informed when they are available for your
cruise. If you prefer to complete a paper copy of the form these can be requested from Paul Gauguin Cruises
reservations. Without this information, your final documents will not be released.
• Medical Considerations & Vaccinations — While it is not Paul Gauguin Cruises’ policy to require health
certificates from a physician, we do ask that you exercise good common sense when preparing for travel
to Fiji. Every port of call has separate requirements for health certificates, and all guests of Paul Gauguin
Cruises are responsible for obtaining required documentation. Consult your healthcare professional for any
inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at
1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.
Country Time Difference
Country Time Difference
Fiji +21 hours
Note: The above time is based on Pacific Standard Time (PST).
Temperature Chart (Average High/Low)
City Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
Fiji 92/75˚ 92/76˚ 91/75˚ 90/72˚ 90/75˚ 89/70˚ 88/68˚ 89/69˚ 89/70˚ 90/70˚ 90/72˚ 91/74˚
Cash & Credit
U.S. dollars are accepted for exchange at most ports-of-call, as are travelers’ checks and major credit cards
(MasterCard® and Visa® are preferred). We recommend that you start with changing $200 per person at the
airport in Los Angeles or Fiji. Please note that personal checks are generally NOT accepted overseas.
pAul GAuGuiN 18 ANSWERBOOK
Money Matters (cont .)
There are several ATM networks that allow you to access cash worldwide. Please note that most international
ATMs use four-digit numeric PINs. If your PIN is longer than four digits, you should contact your financial
institution for a new PIN number. Also, if your PIN is alphabetic, translate the letters into numbers before
leaving the country. You should be aware that your bank may charge an international transaction fee.
For ATM locations in foreign cities, check with your credit-card company or bank. You can also log onto
www.mastercard.com or www.visa.com for ATM locations worldwide.
If you choose to carry travelers’ checks, we recommend $20 and $50 denominations for ease of exchange.
Please note that many merchants in smaller towns or in remote destinations will not accept travelers’ checks
and prefer local currency.
Your currency can be exchanged at most banks and currency exchange bureaus in the cities on your tour.
Currency Aboard Ship
The U.S. dollar is the standard currency aboard The Gauguin, and you may exchange dollars for small
denominations of local currency at the Reception Desk. For your convenience at the time of embarkation,
Paul Gauguin Cruises will request a confidential registration of an accepted credit card. The night prior to your
final disembarkation from the ship, a detailed statement of your shipboard charges for on board services and
products will be delivered to your suite or stateroom. All such charges must be paid in full by cash, travelers’
check, or accepted credit card (Visa®, MasterCard®, or American Express®).
For up-to-the-minute exchange rates, you can consult a major newspaper or bank. Also, you can check on the
web at www.xe.net or www.bloomberg.com.
What to Pack
We recommend that you pack the following travel essentials:
• Comfortable cool clothing of natural fibers
• Elegant resort wear for evenings
• Sun hat, sunglasses, sun block – strongly recommended
• Swimsuit and pool slippers
• Beach cover-ups
• Swimming T-shirt (or Lycra® top), preferably long sleeved
• Insect repellent
• Travel alarm clock
• Reef shoes*
• Jacket or sweater for cool evenings
If you require prescription medication, be sure to bring enough to last for your entire vacation. It’s also a
good idea to bring the prescription for your eyeglasses. In addition, many travelers assemble a basic traveling
pAul GAuGuiN 19 ANSWERBOOK
medicine kit that includes such items as an over-the-counter pain medication, antacids and other over-the-
counter stomach remedies, sunscreen, Band-Aids, antiseptic spray and wipes, the antibiotic you generally use,
and an elastic bandage.
Please note that complimentary snorkeling equipment is available on board.
*Guests should be aware that shoes suitable for wearing in the water, whether this be reef shoes, sneakers, or
old sandals, are imperative to the enjoyment and safety of participating in water-based activities. There are
corals, urchins, and other marine life that can cause painful cuts and injuries that can be prevented by wearing
appropriate footwear while in boats and in the water. It is strongly recommended that you bring the appropriate
shoes from home for this purpose. Note that flip-flops are not suitable for this function.
We suggest that you hand-carry your essentials during embarkation of the ship. Keep important items –
including valuables, air and cruise documents, passports, visas, medication, travelers’ checks, photographic
equipment, and credit cards – with you. PGC recommends that you keep a change of clothes with you on
international flights. All airlines require carry-on baggage to fit under the seat or in an overhead storage
compartment. You may contact the airline directly regarding the specific policies that apply to your flight
itinerary. The FAA requires that all checked baggage be identified with your name, address, and phone number.
Please make sure that your baggage is checked all the way through to your final air destination.
• There is no limit to the amount of personal baggage allowed on board the ship.
• Some airlines place restrictions on the number of bags allowed aboard the aircraft; the industry standard is
two pieces of luggage per person. It is your responsibility to check with your Travel Professional or airline for
restrictions or baggage fees.
• The responsibility of PGC for guests’ lost, damaged, or misplaced baggage and other personal property is set
forth in the ticket contract. PGC cannot be held responsible for unaccompanied baggage sent to the pier
prior to your cruise or left on board or on the pier after disembarkation.
• Physical inspection is sometimes required, so a lock that is compatible with universal master keys is
recommended. These locks are available at airports and travel stores nationwide. When traveling outside the
U.S., lock any baggage that you are not carrying with you.
• Mark your baggage with large, colorful name tags so that you can easily identify your baggage in the airport or
at the cruise terminal.
• Keep an itemized list of baggage contents and their values.
• You must also complete and attach the color-coded paper PGC baggage labels to each piece of baggage to
assist us in delivering your baggage to your suite/ stateroom upon embarkation.
Baggage Tips & Screening
To help with today’s rigorous baggage inspections, airlines have issued recommendations that make it easier
for your checked bags to pass through screening points:
• Always have personal identification tags on your luggage with your name, address, and phone number printed
clearly, both inside and outside of your luggage.
• Mark your luggage with large, colorful decals or other personalization so that it can be distinguished from
• Do not lock your baggage due to Transportation Security Administration screening of every checked bag (you
may, however, use an approved TSA lock for your luggage – available at most luggage specialty shops); plastic
cable ties may be used instead.
• Carry necessary items such as prescription medication in your carry-on bag (subject to security regulations –
see “Carry-on Items” below).
• Airports may require you to remove your shoes when going through security; for convenience, you may want
to wear slip-on shoes.
pAul GAuGuiN 20 ANSWERBOOK
Baggage (cont .)
(Baggage Tips & Screening Continued)
• Claim your luggage immediately upon arrival.
• Keep an itemized list of luggage contents and their value.
For all flights to, from, and within the United States, the Transportation Security Administration (TSA) strictly
regulates items that can be carried through airport security screening. Since the rules are subject to change at
any time, we strongly recommend that you check directly with your airline when you reconfirm your flight.
You can also review the current list of permitted and prohibited items on the TSA website at www.tsa.gov.
Traveler Tip: Once you’ve cleared the security checkpoint, most major airports have food and beverages available
for sale that may be carried on your flight with you.
Paul Gauguin Cruises recommends that you register any foreign manufactured items, such as cameras, lenses,
jewelry, watches, binoculars, etc., with U.S. Customs prior to taking them out of the country. Otherwise, you
may be required to supply proof of purchase or pay duty on these items upon returning to the U.S. The U.S.
Customs service publishes “Know Before You Go,” a travel booklet outlining current U.S. Customs regulations.
This booklet is available free of charge by writing to the U.S. Customs Service, P.O.B. 7407, Washington DC
20044 or visit www.cbp.gov.
pAul GAuGuiN 21 ANSWERBOOK
Airline Arrangements & Transfers
Pre-/Post-Cruise Hotel Guests with Independent Flight Arrangements ... It is the responsibility of the guest/
Travel Professional to ensure that PGC has the most current and updated flight information, so that transfer
can be arranged. There will be no refund for non-use if the transfer operates on inaccurate information. Your
cooperation is greatly appreciated.
Other Guests with Independent Flight Arrangements ... If you have made your own arrangements for air
transportation, ground transfers, and/or hotel accommodations, you are designated a “cruise-only” guest of
PGC. You must make independent transfer arrangements to the hotel or ship if you haven’t pre-booked a
transfer with PGC.
Guests with Flight Deviations ... If you have deviated from the Standard Air/Sea program, you will need to
secure your own transportation to the ship or hotel.
Standard Air/Sea Program
Pre-cruise: You’ll be crossing the international dateline on your flight to Fiji, losing 1 day. The evening flight from
Los Angeles arrives in Fiji the morning of the 2nd day after departure. If you participate in the PGC Standard Air/
Sea Program, a local representative will be at the Nadi International Airport to meet and assist you in every way
possible. Upon arrival, please proceed through Immigration and customs. After you clear customs, your PGC local
representative will guide you to your pre-arranged transportation.
Post-cruise: Guests participating in PGC’s standard Air/Sea program will be transferred from the pier to the
Sofitel Fiji Hotel for day room accommodations (11 AM TO 6 PM) followed by evening transfers to the airport.
Cruise-only Guests may pre-book and purchase their post-cruise afternoon arrangements
(airfare not included):
SOFITEL FIJI HOTELI
Pre Cruise: Airport / Sofitel Fiji transfer, morning arrival room until 11 AM, lunch and transfer to the ship:
Per person Double $210 / Single $345 / Per Person Triple $185
Post Cruise: Guests participating on PGC’s standard Air/Sea program will be transferred from the pier for a 2
to 2-1/2 hour tour, ending at the Sofitel Fiji Hotel for lunch and dayrooms (2 PM to 6PM), followed by evening
transfers to the airport.
Per Person Double $155 / Single $250 / Per Person Triple $145
All land and hotel program prices are based on double occupancy, per person. Single and triple room prices available upon request. All
programs include: transfers as applicable, daily breakfast, deluxe hotel accommodations and taxes. PGC reserves the right to substitute hotels
of similar quality when and where necessary. Hotels, flights, and transfers are based on components at time of printing and may change as
necessary.Requests for additional nights can only be confirmed if flight schedules permit
pAul GAuGuiN 22 ANSWERBOOK
Airline Arrangements & Transfers (cont .)
UPGRADE OVER THE SEAS
Air upgrades may be available for both the trans-Pacific portion of the flight and for domestic legs to the
International Gateway. Please contact our Reservations Department for details and pricing.
LOS ANGELES SOUTH CENTRAL | ZONE 4
Los Angeles, CA (LAX) Austin, TX Memphis, TN
Birmingham, AL Nashville, TN
NORTHEAST | ZONE 1 Dallas, TX New Orleans, LA
Albany, NY Philadelphia, PA El Paso, TX Oklahoma City, OK
Baltimore, MD Pittsburgh, PA Houston, TX San Antonio, TX
Boston, MA Portland, ME Jackson, MS Shreveport, LA
Buffalo, NY Providence, RI Kansas City, MO Tulsa, OK
Hartford, CT Richmond, VA Knoxville, TN Wichita, KS
New York, NY Rochester, NY Little Rock, AR
Newark, NJ Syracuse, NY
Norfolk, VA Washington, DC NORTHWEST | ZONE 5
Boise, ID Portland, OR
SOUTHEAST | ZONE 2 Fargo, ND Seattle, WA
Atlanta, GA Miami, FL Great Falls, MT
Charleston, SC Orlando, FL
Charlotte, NC Raleigh, NC SOUTHWEST | ZONE 6
Ft. Lauderdale, FL San Juan, PR Albuquerque, NM Sacramento, CA
Fort Myers, FL Savannah, GA Denver, CO Salt Lake City, UT
Greensboro, NC Tampa, FL Las Vegas, NV San Diego, CA
Jacksonville, FL West Palm Beach, FL Palm Springs, CA San Francisco, CA
Phoenix, AZ Santa Barbara, CA
NORTH CENTRAL | ZONE 3 Reno, NV Tucson, AZ
Cedar Rapids, IA Grand Rapids, MI
Chicago, IL Indianapolis, IN EASTERN CANADA | ZONE 7
Cincinnati, OH Louisville, KY Montréal, PQ Ottawa, PQ
Cleveland, OH Milwaukee, WI Toronto, ON
Columbus, OH Minneapolis, MN
Des Moines, IA Omaha, NE WESTERN CANADA | ZONE 8
Detroit, MI St. Louis, MO Calgary, AB Edmonton, AB
HAWAII | ZONE 9
Air/Sea Program General Information and Terms
Paul Gauguin Cruises’ (PGC) Air/Sea Program is limited to the designated gateway cities shown and is subject
to availability at the time of booking. All air service is based on Economy Class travel using the carriers and
routing of PGC’s choice. PGC reserves the right to use charter air service where applicable. As the air fares
negotiated by PGC are very restricted, all tickets issued are non-endorsable and cannot be exchanged for
another carrier or alternative routing. Any charges that result from a ticket alteration being made by or on
behalf of the Guest will be the sole responsibility of the Guest. All airline tickets issued by PGC are refundable
only to PGC. Any unused portion of the flight ticket must be returned to PGC. We will, in turn, determine the
amount of refund due, if applicable. Preliminary flight itineraries will be available 60 days prior to sailing. Some
airlines restrict the accumulation or use of Frequent Flyer miles in conjunction with fares used by cruise lines.
PGC reserves the right to choose the air carrier and routing from each gateway city and the right to change
airline routing for any reason and/or re-route Guests without prior notice to the nearest departure city if
adequate air service is unavailable.
pAul GAuGuiN 23 ANSWERBOOK
Airline Arrangements & Transfers (cont .)
Occasionally, due to scheduling conflicts, an enroute overnight might be necessary. Should this be the
case, PGC will advise you or your travel agent about this at the time of confirming your air schedule. Unless
otherwise specified in the cruise program description, any costs associated with the events described above will
be the responsibility of the Guest. Enroute overnights as described above are subject to change/cancellation
due to changes in air scheduling. As the air fares offered are negotiated at very favorable rates and are usually
below published levels, availability is limited. PGC will do its utmost to secure these fares for you. However, the
earlier you book your cruise the more likely we will be able to obtain your ticket at this special negotiated fare.
All air fares quoted are subject to change without notice. Air fares are not guaranteed until full payment for the
cruise/air package has been received and documents/airline tickets have been issued. All Guests who elect not
to participate in PGC standard Air/Sea Program or do not purchase transfer arrangements from PGC will be
responsible for their own transfer arrangements to and from the ship.
The Travel Desk can assist with post-cruise transfer arrangements once Guests are onboard. PGC offers all Air/
Sea Guests complimentary transfers to and from the airport/ship in conjunction with the air program on the
day of the ship’s embarkation/disembarkation, with the exception of where deviations are confirmed by PGC.
PGC is not responsible for any expenses or costs incurred as a result of uncontrolled events, including but
not limited to, strikes, changes, delays and inclement weather as they relate to the ship’s schedule or by any
change in schedules or routing by the Guest, travel agent or airline. In the case of loss of the airline ticket, the
replacement and cost of same will be the responsibility of the Guest. In addition, any flight changes requests
made within 60 days of departure, such a new Air/Sea booking or changes to an existing booking, may be
subject to a fee.
ROUTING BASE PROGRAM MODE OF TRANSPORTATION APPROXIMATE TRAVEL TIME
Home City / Los Angeles, California Air Varies
Los Angeles / Nadi, Fiji Air 10hours, 45 min.
Nadi, Fiji / Los Angeles, California Air 10 hours, 15 min.
Los Angeles / Home City Air Varies
*Please Note: Travel times are approximate and may vary. Due to schedule and routing changes made by airlines,
some of the above-listed routings may include stops not listed above.
We offer guests the opportunity to request changes to their flight itineraries and/or travel dates. This service
is available on all deposited bookings for a $100 per-person fee per call, plus any applicable service charges
and/or supplier fees. Please note that fee does not apply when requesting a standard Upgrade to First Class
or Business Class.
Air Pacific is a Paul Gauguin Cruises preferred air carrier to Fiji.
pAul GAuGuiN 24 ANSWERBOOK
Hotel program in Fiji
Sofitel Fiji Resort & Spa AIR/SEA GUESTS
OCCUPANCY PRE-CRUISE POST-CRUISE
2 Nights: Superior Resort View Room Double $270 $270
Single $525 $525
Pre-cruise: November 8–10, 2012
(Pre-registered early arrival and checkout 11am) CRUISE-ONLY GUESTS
Post-cruise: November 20–22, 2012 OCCUPANCY PRE-CRUISE POST-CRUISE
Double $480 $425
Single $870 $775
If you long to explore more of Fiji, subtle sophistication
and laidback luxury await you at the Sofitel Fiji Resort &
$135 PER PERSON DOUBLE / $265 SINGLE
Spa, featuring the Pacific’s largest lagoon-style pool. Prices are based on 2 nights in Fiji. A minimum of 2 nights is required to run these
programs. Additional nights can be booked if flight schedules permit.
To reserve please call 877-495-0862 Pre-cruise Program: Program is based on a late evening departure from Los Angeles
with confirmed early arrival at the hotel.
Post-cruise Program: Program is based on a late evening departure from Nadi with
confirmed early evening check-out from Sofitel Fiji.
pAul GAuGuiN 25 ANSWERBOOK
STANDARD AiR/SEA pROGRAM FROM lOS ANGElES
ECONOMY CLASS PER PERSON: $1,600 | BUSINESS CLASS PER PERSON: $5,100
Air / Sea Program is on Air Pacific and includes arrival and departure services in Fiji.
Depart Los Angeles 22:30 Arrive Nadi, Fiji 05:15 (+ 2 days)
Depart Nadi, Fiji 22:50 Arrive Los Angeles 13:05
Pre-Cruise Arrival Services: Transfer from airport to Sofitel Fiji Resort, day room upon arrival (until 11:00 am) and lunch. Afternoon transfer to pier for embarkation.
Post-Cruise Departure Services: Transfer/tour from pier to Sofitel Fiji Resort, lunch and afternoon room (until 6pm). Transfer to airport for departing Air Pacific flight.
The mentioned programs are subject to availability and to change without notice.
Cruise-only Guests may pre-book and purchase their pre- Cruise-only Guests may pre-book and purchase their post-
cruise early morning arrangements (airfare not included): cruise afternoon arrangements (airfare not included):
Sofitel Fiji Resort & Spa Sofitel Fiji Resort & Spa
per person double $210 single $345 per person double $155 single $250
Program includes transfer from Nadi Airport to Sofitel Resort & Spa only Program includes transfer from Sofitel Resort & Spa to Nadi Airport only to
to those on Air Pacific flight from Los Angeles arriving on embarkation day. those on Air Pacific flight to Los Angeles on disembarkation day.
lOS ANGElES OpTiONAl HOTEl pROGRAM
Those guests wishing to break their journey to or from Nadi have the option to book an overnight stay in Los Angeles. Package includes hotel accommodations, breakfast, taxes
and hotel shuttle transfer between Los Angeles International Airport and hotel.
Los Angeles Airport Hilton (pre-cruise) Los Angeles Airport Hilton (post-cruise)
per person double $165 single $260 per person double $125 single $185
Your room will be available until 6pm.
All land and hotel program prices are based on double occupancy, per person. Single and triple room prices available upon request. Programs include: breakfast daily, deluxe
hotel accommodations and taxes.
PGC reserves the right to substitute hotels of similar quality when and where necessary. Hotels, flights and transfers are based on components at time of printing and may change
as necessary. Requests for additional nights can only be confirmed if flight schedules permit.
AiR / SEA pROGRAM
Paul Gauguin Cruises’ (PGC) Air/Sea Program is limited to the designated gateway cities and is subject to availability at the time of booking. All air service
is based on Economy Class travel using the carriers and routing of PGC’s choice. PGC reserves the right to use charter air service where applicable. As the air
fares negotiated by PGC are very restricted, all tickets issued are non-endorsable and cannot be exchanged for another carrier or alternative routing. Any
charges that result from a ticket alteration being made by or on behalf of the Guest will be the sole responsibility of the Guest. All airline tickets issued by
PGC are refundable only to PGC. Any unused portion of the flight ticket must be returned to PGC. We will, in turn, determine the amount of refund due,
if applicable. Preliminary flight itineraries will be available 60 days prior to sailing. Some airlines restrict the accumulation or use of Frequent Flyer miles in
conjunction with fares used by cruise lines.
PGC reserves the right to choose the air carrier and routing from each gateway city and the right to change airline routing for any reason and/or re-route
Guests without prior notice to the nearest departure city if adequate air service is unavailable. Occasionally, due to scheduling conflicts, an enroute
overnight might be necessary. Should this be the case, PGC will advise you or your travel agent about this at the time of confirming your air schedule. Unless
otherwise specified in the cruise program description, any costs associated with the events described above will be the responsibility of the Guest. Enroute
overnights as described above are subject to change/cancel due to changes in air scheduling.
As the air fares offered are negotiated at very favorable rates and are usually below published levels, availability is limited. PGC will do its utmost to secure
these fares for you. However, the earlier you book your cruise the more likely we will be able to obtain your ticket at this special negotiated fare. All air fares
quoted are subject to change without notice. Air fares are not guaranteed until full payment for the cruise/air package has been received and documents/
airline tickets have been issued. All Guests who elect not to participate in PGC standard Air/Sea Program or do not purchase transfer arrangements from
PGC will be responsible for their own transfer arrangements to and from the ship.
The Travel Desk can assist with post-cruise transfer arrangements once Guests are onboard.
PGC offers all Air/Sea Guests complimentary transfers to and from the airport/ship in conjunction with the air program on the day of the ship’s embarkation/
disembarkation, with the exception of where deviations are confirmed by PGC.
PGC is not responsible for any expenses or costs incurred as a result of uncontrolled events, including but not limited to, strikes, changes, delays and
inclement weather as they relate to the ship’s schedule or by any change in schedules or routing by the Guest, travel agent or airline. In the case of loss of
the airline ticket, the replacement and cost of same will be the responsibility of the Guest. In addition, any flight change requests made within 60 days of
departure, such as a new Air/Sea booking or changes to an existing booking, may be subject to a fee.
ADD-ON FLIGHTS/UPGRADES | Domestic add-on AIR CONCIERGE | We offer guests the opportunity to request
flights are available from 86 gateway cities in the US and Canada. Air changes to their flight itineraries and/or travel dates. This service is available
upgrades may be available for both the trans-Pacific portion of the flight on all deposited bookings for a $100 per-person fee per call, plus any
as well as for domestic legs to the International Gateway. Please contact applicable service charges and/or supplier fees. Please note that fee does
reservations for details and pricing. not apply when requesting a standard upgrade to First or Business Class.
To reserve please call 877-495-0862
pAul GAuGuiN 26 ANSWERBOOK
Frequently Asked Questions
Will I need to go through customs?
Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests may
also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free
exemption of $800 per person, and those over the age of 21 may include one liter of liquor and one carton of
cigarettes in their exempted purchases.
What is “open seating”?
“Open seating” means you can dine whenever, wherever, and with whomever you choose during regular
What if I have dietary restrictions?
Please advise the Paul Gauguin Cruises Reservations Department of any special dietary requirements you
may have at least 60 days prior to sailing. Ask for “special services.” General dietary needs such as low-salt or
low-cholesterol foods can be satisfied on board the ship just by speaking with the dining wait staff.
Do you provide wheelchairs for passenger use during the cruise?
No, guests must provide their own wheelchair. PGC wheelchairs are exclusively for use in emergencies.
What if I am celebrating a special occasion?
If you are celebrating a birthday, anniversary, honeymoon, or other special occasion during your cruise, allow
us to celebrate with you. Ask your Travel Professional to alert us to your special occasion on your Guest
Information Form between four and six weeks prior to departure.
Are business services available onboard?
Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax
transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send
or receive email via computers on board.
How can I protect my valuables?
Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any
personal articles such as money, jewelry, cameras, binoculars, documents, or any other items that you retain
personally or in your stateroom or suite.
Is there shopping on board?
The ship’s boutique offers a selection of designer fashions, perfumes, and local items. Toiletries and
convenience items are also available for purchase. The boutique may be closed occasionally while in port due
to local government regulations.
pAul GAuGuiN 27 ANSWERBOOK
Terms & conditions
PACIFIC BEACHCOMBER, INC. DBA PAUL GAUGUIN CRUISES TICkET/CONTRACT AS AGENT FOR PG CRUISE LINE, LTD.
“PAUL GAUGUIN” THE PASSENGER EXPRESSLY AGREES TO THE TERMS AND CONDITIONS OF CONTRACT APPEARING
BELOW AND ON THE REVERSE OF THIS TICkET/CONTRACT BY ACCEPTING THE CRUISE VOUCHER ON BEHALF OF ALL
IMPORTANT NOTICE TO PASSENGERS: THIS TICKET/CONTRACT CONTAINS SUBSTANTIAL PENALTIES FOR
CANCELLATION, AS WELL AS CERTAIN LIMITATIONS OF LIABILITY, INCLUDING LIMITATIONS RESPECTING INJURY TO
OR DEATH OF PASSENGERS AND DAMAGE CLAIMS RELATING TO BAGGAGE. PLEASE READ ALL OF THESE TERMS AND
CONDITIONS CAREFULLY. BY ACCEPTING THIS TICKET/CONTRACT AND BOARDING THE VESSEL, ALL PASSENGERS
AGREE TO ACCEPT AND TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS, INCLUDING SPECIFICALLY THOSE
REGARDING YOUR RIGHTS TO SUE, GOVERNING LAW, FORUM AND JURISDICTION.
TERMS AND CONDITIONS OF THIS TICKET/CONTRACT
THE FOLLOWING TERMS AND CONDITIONS ARE THE ENTIRE AGREEMENT BETWEEN PACIFIC BEACHCOMBER CRUISES,
INC. DBA PAUL GAUGUIN CRUISES ACTING AS AGENT FOR AND ON BEHALF OF PG CRUISE LINE, LTD. AND YOU. PLEASE
READ THEM CAREFULLY; WE ARE ALL BOUND BY THEM. THIS IS A BINDING CONTRACT.
The term “Ticket/Contract” includes this entire document including all its terms and conditions. The term “Passenger” includes
every person named on the face of this Ticket/Contract and/or occupying the cabin designated above; the term “Vessel” refers
to the M/S “PAUL GAUGUIN” or any ship substituted therefore, and its tenders or any other similar means of conveyance;
the term “Company” includes Pacific Beachcomber Cruises, Inc. DBA as Paul Gauguin Cruises as Agent for PG Cruise Line,
Ltd., a Cayman Islands company, all affiliated companies and sales representatives and all employees of such individuals and
companies. The term “Baggage” shall mean such baggage allowed aboard pursuant to the terms of this Ticket/Contract which is
placed in the Passenger’s cabin, or any baggage which has been stored in the Vessel’s baggage room, holds or safe against receipt
therefore at the request of the Passenger.
2. CRUISE FARE:
a. As used herein, the term “Cruise Fare” shall mean that amount paid, exclusive of Prepaid Charges (as defined below) and
personal charges, in exchange for all water transportation aboard the Vessel and the Vessel’s tenders which Company agrees
to provide to Passenger pursuant to this Ticket/Contract. As used herein, the term “Prepaid Charges” shall mean that total
amount paid (exclusive of Cruise Fare and/or total tour fare and/or personal charges) which includes all governmental or
quasi-governmental fees, taxes and charges, as well as ground handling fees and transfer costs and other tariffs, air fuel and
fuel surcharges, security and handling fees and administrative and other fees and expenses of a similar nature relating to the
specific itinerary provided herein. Deviations from the purchased, published program or changes in hotel will cause forfeiture
of transfers. Any increase or decrease in any component of prepaid charges may be made the subject of adjustment, in our
discretion. Air taxes and air fuel surcharges are estimated by Company at the time of sale based on previous taxes and fuel
surcharges levied by air carriers traveling to your destinations. The amount charged herein may vary.
b. Final payment of the Cruise Fare must be received ninety (90) days prior to the scheduled departure of the Vessel or
scheduled air transportation when included, subject to changes in the Cruise Fare which may be affected at any time up to
thirty (30) days prior to scheduled departure and any increases in Prepaid Charges in effect at the time of sailing. Company
reserves the right to collect any such increased cruise fare and/or Prepaid Charges at the time of sailing.
3. NON-TRANSFERABILITY/BINDING EFFECT:
This Ticket/Contract is valid only for the Passenger or Passengers named herein for the date and Vessel indicated. It may not
be sold or transferred. The Terms and Conditions of this Ticket/Contract are binding on, and confer benefits to, the Passenger,
the Passenger’s spouse, heirs, executors, administrators, personal representatives, dependents and next of kin. The Passenger
represents and warrants that he/she is duly authorized by and on behalf of all Passengers (including children) named on this
Ticket/Contract to agree to and to bind all such Passengers to such terms and conditions.
The Passenger is required to be on board the Vessel at least two hours prior to departure or earlier if advised by Company.
Enhanced security procedures may require additional time. At the time of embarkation the Passenger is responsible for having
received all medical inoculations necessary for the voyage and having in his/her possession this Ticket/Contract, valid passport,
visas, medical card and other documents necessary for scheduled ports of call and disembarkations. Company makes no
representations concerning individual requirements for travel to certain locations and assumes no responsibility for advising
guests of the documents necessary for the scheduled ports of call and disembarkation. Passengers will be required to register a
valid credit card or payment method at the Purser’s desk upon embarkation for charges incurred during the voyage.
5. CANCELLATIONS PRIOR TO EMBARKATION:
Cancellation requests must be made in writing to Paul Gauguin Cruises, 11100 Main Street, Suite 300; Bellevue, WA 98004.
“Initial Vacation Date” refers to the date the Air/Sea or Air/Sea/Land program departs. Guests who are booked on two or more
segments that cancel one or more of those segments will have their entire record cancelled and will be rebooked on the revised
segments based on suite availability. Company reserves the right to allocate suites to specific combination segments; hence all
suites or categories of suites may not be available for specific segments or segment combinations.
pAul GAuGuiN 28 ANSWERBOOK
Terms & conditions (cont .)
All refunds are subject to incurred costs for hotel, air and ground services where applicable. Within 60 days, a 100% cancellation
fee will apply to air, land and hotel programs. We are unable to provide refunds for lost tickets, tickets not used (in whole or in
part), or for guests failing to bring travel and health documents as required. All appropriate refunds may be made to the travel
agent representing the Passenger. Some agents may, at their discretion, withhold an agency cancellation fee. If cancellation
fees are charged by air carriers, land operators or travel agents, they will be deducted from any refund made pursuant to
this paragraph. Company will not be responsible for the receipt by the Passenger of refund monies. The Passenger expressly
authorizes his/her travel agent to receive any refund and relieves
Company of any responsibility for such funds once a refund has been made to a travel agent. Cancellations will be assessed
the following charges by Company: Time of deposit – 121 days prior to initial vacation date, Administrative Fees of $100 per
person. Administrative Fees assessed will be converted to a Future Cruise Credit redeemable on bookings made up to 6 months
after cancellation and for travel any time.
120–91 days prior to initial vacation date: 10% of fare per person
90–61 days prior to initial vacation date: 20% of fare per person
60–31 days prior to initial vacation date: 50% of fare per person
30–0 days prior to initial vacation date: 100% of fare per person
6. BAGGAGE, VALUABLES AND OTHER POSSESSIONS:
Each passenger may bring aboard the Vessel a reasonable amount of clothing and personal effects without charge. All baggage
must be securely packed and distinctly labeled with the Passenger’s full name, the name of the Vessel, the cabin number of
the Passenger and the sailing date of the Vessel. Under no circumstances may dangerous articles such as firearms, explosives,
oxygen or combustible or illegal substances be taken aboard the Vessel. Any such items shall be surrendered to the Master at
embarkation, and may be disposed of in the sole discretion of the Master. Pets and other animals are not allowed on board the
Vessel. Should you intend to need to use a wheelchair, cart, other mobility device, or service or assistance animal aboard the
Vessel, we request that you contact Company to make arrangements. Hand or unlocked baggage, breakables and valuables,
including but not limited to jewelry, money, precious stones, trade equipment, computers, photographic equipment or other
electronics, securities, financial instruments and/or tickets, must be hand-carried by Passengers on and off the Vessel, and may
not be included with check-in baggage. Company shall not be responsible for loss of or damage to such items.
7. LIABILITY LIMITATIONS FOR LOSS OF OR DAMAGE TO PROPERTY:
a. The total value of the luggage, valuables and other personal belongings of a Passenger aboard the Vessel who does not
deposit valuables for safekeeping, as described in this Ticket/Contract, shall be deemed not to exceed the amount of U.S. $200
per Passenger and Company liability, if any, for loss of or damage to such belongings is limited to a maximum of U.S. $200 per
Passenger. Company provides safekeeping for valuables aboard ship and encourages Passengers to deposit any jewelry or other
valuables brought aboard the Vessel with the designated officer who will issue a receipt for such valuables. Company shall not
be liable for any loss of or damage to money, jewelry, precious stones, securities, financial instruments, tickets or other valuables
unless they have been delivered to the designated officer and a receipt issued. The value of articles delivered for safekeeping
shall be deemed not to exceed U.S. $200 unless the Passenger declares in writing the articles delivered and a higher value and
pays the declared value charge required by Company. In no event shall Company total liability for declared goods exceed U.S.
$2,000, regardless of declared value.
b. Other than as elsewhere stated in this Ticket/Contract, Company shall have no liability for loss of or damage to baggage
or personal effects. Personal belongings lost while unattended in public lounges or other public areas, whether on board the
Vessel or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, perils of the sea, and other acts of God are not
c. Settlements of reimbursable claims for lost belongings will be made on the basis of actual cash value (replacement cost,
less depreciation). Settlements of reimbursable claims for damaged items will be on the basis of cost of repair or replacement,
whichever is less. No amount shall be paid in settlement of any claim without proof of the actual cash value or repair cost as
appropriate arising from the loss or damage. Such proof must be sent to Company. Company liability must also be proven
before settlement will be paid.
8. TIME LIMITS FOR PROPERTY AND OTHER NON-PERSONAL INJURY CLAIMS:
A written claim for loss of or damage to baggage, valuables and other personal belongings must be made to Company before
the Passenger leaves the debarkation area to enable Company to investigate any damage and to conduct a search for claimed
lost articles; all such claims, including claims for breach of contract, must be made in writing as soon as they arise; any suit
must be filed within six (6) months from the date of disembarkation or scheduled disembarkation or the Passenger waives and
releases any right he may have to make a claim against Company for any such loss or damage.
9. ITINERARY/RIGHT TO CHANGE/DETENTION:
a. Passenger acknowledges that the scheduled itinerary is subject to delay, modification or port-of-call cancellation due to
weather and other causes beyond the control of Company. If necessary, at the sole discretion of Company, Company may
substitute port-of-call or make itinerary changes provided that in doing so, reasonable attempts are made to make the
substitutions the same benefit or advantage to the Passenger. Further, reservations are subject to change in the event of a full-
pAul GAuGuiN 29 ANSWERBOOK
Terms & conditions (cont .)
b. Company visits a large number of ports in numerous countries around the world. At any given moment there are likely to
be ‘trouble spots’ in the world in terms of crime and/or war or terrorist actions. Accordingly, Company reserves the right at its
sole option and discretion, without any liability for damages or refund of any kind, to deviate from the Vessel’s advertised or
ordinary itinerary or route, to delay, advance or lengthen any sailing, to omit or change ports of call, to arrange for substantially
equivalent belonging to Company or not, and to cause the Passenger to disembark from the Vessel temporarily or permanently.
Company may for any reason whatsoever cancel any sailing or terminate the Ticket/Contract at any time before departure
of the Vessel, and in such event, Company’s only liability will be to refund to the Passenger the amount it has received for the
Ticket/Contract. Any such changes are for Passenger’s safety and beyond Company’s control. While Company endeavor to
provide reasonable protection for Passengers’ comfort and safety onboard its ships, Company cannot guarantee freedom from
all risks associated with war, terrorism, crime or other potential sources or harm. Company reminds all passengers that they
must ultimately assume responsibility for their actions while ashore.
c. For purposes of assisting other vessels or protecting life or property, the Master of the Vessel has the right, at his sole
discretion, to deviate from the Vessel’s advertised or ordinary itinerary or route, to delay, advance or cancel any sailing, to omit
or change any ports of call, to tow or to be towed, to transfer the Passenger and the Passenger’s baggage to any other vessel
and or other means of transportation whether belonging to Company or not, to cause the Passenger to disembark the Vessel
temporarily or permanently, and the Passenger shall have no claim against the Company in such circumstances.
10. HEALTH AND SECURITY/INDEMNIFICATION BY PASSENGER:
a. The Passenger represents and warrants that the Passenger is physically and otherwise fit to travel; that he/she will at all
times comply with Vessel’s rules and regulations and orders and directions of the Vessel’s officers and medical staff, that his/
her conduct will not impair the safety of the Vessel or inconvenience other passengers. Company is unable to accommodate
women past their sixth month of pregnancy.
b. Company and the Master or medical officer of the Vessel, without liability and at any time, may refuse to transport or
may land any Passenger at any port or place, or transfer the Passenger to other means of transportation, because of health
or physical condition, mental disorder, failure to abide by Vessel regulations, failure to possess necessary passports, visas and
health or vaccination certificates, or other causes rendering the Passenger unfit to travel.
c. If the Passenger is refused passage or leaves the Vessel prior to the end of the cruise for any of the reasons described in this
section or for other reasons including, but not limited to, personal, medical, or business reasons, Company will not be required
to refund any portion of the Ticket/Contract price, or be responsible for any of the Passenger’s costs.
d.The Passenger hereby consents to a reasonable search being made of the Passenger’s person, baggage or other property and
to the removal and confiscation or destruction of any object which may, in the opinion of Company, be illegal, impair the safety
of the Vessel, or inconvenience other Passengers.
e. The Passenger shall indemnify Company for all penalties, fines, charges, losses or expenses incurred or imposed upon
Company or the Vessel by virtue of any act or violation of law by the Passenger.
f. Company is unable to accommodate children under six months of age and reserves the right to restrict the number of those
under three years of age aboard the Vessel. Any child under the age of eighteen must be accompanied by an adult over the age
of twenty-one. If the adult accompanying this child is not a parent, a “Parental Consent Guardianship Form” must be signed by
parent or legal guardian and received by Company prior to sailing.
g. All Passengers are required to advise Company in writing, at or prior to the time a cruise is booked, of any physical, emotional
or mental condition which may require professional attention during the cruise, including those Passengers who are physically
challenged and require the use of wheelchairs or other similar facilities. Company strongly recommend that Passengers using
wheelchairs travel with someone who is able to assist them, both on shore and on board the Vessel. Some ports of call are
anchorage ports and physical conditions may preclude such passengers from going ashore. Decisions made by the Master of
the Vessel in such circumstances will be binding in all instances. Physically challenged Passengers must bring and be responsible
for all facilities relating to their said condition. If any such condition arises after the cruise is booked, the Passenger is required
to advise Company in writing immediately. Failure to advise Company as required hereunder shall release Company and all
personnel aboard the Vessel from any liability related to such condition or its treatment.
11. INDEPENDENT CONTRACTOR/SHORE TOURS/LIMIT OF LIABILITY:
a. Tours, including pre-cruise, post-cruise and other shore excursions including hotels, restaurants and transportation,
whether by vessel, air, rail, land or other means, not owned or operated by Company are not under the operation or control of
Company, and Company makes no representation of any kind as to them, and takes no responsibility for them.
b. The Passenger shall have no right to any refund and Company shall have no obligation or liability of any kind to the Passenger
for acts or omissions in connection with or arising out of arrangements with independent contractors since they are not agents
or employees of Company. Arrangements with independent contractors include, but are not limited to the following: services
or products available for the Passenger’s convenience on board the Vessel and furnished by doctor(s), dentist(s), nurse(s),
barber(s), hairdresser(s), manicurist(s), masseur(s), spa operator(s) photographer(s), entertainer(s), instructor(s), shopkeeper(s),
lecturer(s) and others; services, products or transportation provided elsewhere than aboard the Vessel which are furnished by
others in connection with sight-seeing tours, pre-cruise and post-cruise tours, excursions and shore trips, including, but not
limited to tender service, whether arranged or organized by tour operators, travel agents or Company.
c. The independent contractors shall be entitled to charge for any products sold, services rendered or transportation provided
to the Passenger either directly or through Company.
pAul GAuGuiN 30 ANSWERBOOK
Terms & conditions (cont .)
d. Each Passenger agrees that all rights, exemptions from liability, defenses and immunities of whatsoever nature referred to
in this Ticket/Contract applicable to Company and the Vessel, shall in all respects inure also for the benefit of any servant,
agent or independent contractor of Company acting in the course of or in connection with their employment so that in no
circumstances shall any such servant, agent or
independent contractor as the result of so acting be under any liability to any such Passenger different from that of Company.
Any acceptance by Company of payment for any such services is done only as a convenience to the Passenger and shall not
modify the limitations or disclaimer of agency stated herein.
12. NON-LIABILITY FOR MEDICAL TREATMENT:
a. The Medical Officer, Doctor(s) and/or nurses are on board the Vessel for the treatment of crew members, and may, for the
convenience of Passengers and at the request of the Passenger, provide medical services to the Passenger. Company does not
undertake to treat or care for the Passenger medically, and the doctors and nurses, even if designated officers of the Vessel,
are not agents for or employees of Company, but rather are independent contractors. Company shall not be liable for any
aspect of medical treatment provided to the Passenger, including, but not limited to the consequences of any examination,
advice, diagnosis, medication, treatment, prognosis or other professional services which such doctors or nurses may furnish the
Passenger. Any acceptance by Company of payment for any such services is done only as a convenience to the Passenger and
shall not modify the limitations or disclaimer of agency stated herein.
b. The Passenger hereby consents to treatment by the Vessel’s doctor or other medical personnel, if any, or by a physician
designated by Company, if subsequent to embarkation the Passenger is unable to request or authorize such treatment and in
the opinion of the Vessel’s doctor needs medical attention.
c. The Passenger may be charged for medical services and for medications and supplies used for his or her medical treatment.
13. PAYMENTS BY THE PASSENGER AND EXTRA EXPENSES:
Any and all payments by the Passenger to the Company shall be made in currency of the United States of America or such
other currency acceptable to the Company. All charges for services and products provided on board the Vessel must be settled
in cash or charged (via credit card acceptable to the Company) before the Passenger’s final disembarkation from the Vessel. All
other expenses incurred by the Passenger or by the Company on behalf of the Passenger other than Prepaid Charges shall be
payable by the Passenger on demand. The Company reserves the right to increase the total tour fare at any time without prior
notice in order to take into account exchange rate fluctuations beyond the Company’s control.
14. NO GENERAL AVERAGE:
Passenger shall neither pay nor receive any general average contribution with respect to any property.
15. LIABILITY LIMITATION FOR LOSS OF LIFE OR BODILY INJURY:
The maximum total liability, if any, of Company resulting from the loss of life of or bodily injury to the Passenger shall not
exceed the amount permitted by law.
NOTWITHSTANDING AND/OR IN ADDITION TO THE APPLICABILITY OF ANY OF THE FOREGOING STATUTORY
OR LEGAL LIMITATIONS OF LIABILITY, IMMUNITIES AND RIGHTS, FOR ALL VOYABGES WHICH NEITHER EMBARk,
DISEMBARk NOR CALL AT A UNITED STATES PORT, COMPANY SHALL AT ALL TIMES BE ENTITLED TO ANY AND ALL
LIABILITY LIMITATIONS, INMMUNITIES AND RIGHTS SPECIFIED UNDER THE CONVENTION RELATING TO THE CARRIAGE
OF PASSENGERS AND THEIR LUGGAGE BY SEA’ OF 1974 (AS AMENDED BY THE 1976 ‘PROTOCOL TO THE ATHENS
CONVENTION RELATING TO THE CARRIAGE OF PASSENGERS AND THEIR LUGGAGE BY SEA’) (HEREINAFTER ‘THE
CONVENTION’), WHICH EXPRESLY LIMITS COMPANY’S MAXIMUM LIABILITY FOR THE DEATH OR PERSONAL INJURY TO
A PASSENGER TO 46,666 SPECIAL DRAWING RIGHTS PER PASSENGER. (Special Drawing Rights is a monetary unit specified
by the International Monetary Fund whose value in relation to the US Dollar fluctuates over time. The current exchange rate
is published regularly in various international financial newspapers including the Wall Street Journal. As of November 17, 2009,
46,666 Special Drawing Rights were equivalent to approximately U.S. $74,706.) For all cruises which include a port of the United
States, the liability of Company for the death of or personal injury (including emotional distress or injury) to a passenger shall
in no event exceed the limitations of liability and exemptions set forth in 46 USC sections 181 to 186,188. Nothing in this
Ticket/ Contract is intended nor shall operate to limit or deprive Company of any such statutory limitation of or exoneration
from liability, or of the benefits of any statute or law of any country which might be applicable providing for exoneration from
or limitation of liability. The Company shall not be liable to the passenger for damages for emotional distress, mental anguish
or psychological injury of any kind or any circumstances, except when such damages were caused by the negligence of the
Company and resulted from the same passenger sustaining actual physical injury, or having been at risk of actual physical
injury, or when such damages were intentionally inflicted by the Company.
a. Company shall not be liable for any claims whatsoever for personal injury, illness or death of the Passenger, unless full
particulars in writing are given to Company within 185 days after the date of the injury, event, illness or death giving rise to the
claim. Suit to recover on any such claim shall not be maintainable unless filed within one year after the date of injury, event,
illness or death, and unless served on Company within 120 days after filing.
b. Company shall not be liable for any claims whatsoever, other than for personal injury, illness or death of the passenger, unless
full particulars in writing are given to Company within 30 days after the Passenger is landed from the Vessel or in the case the
Voyage is abandoned, within 30 days thereafter. Suit to recover on any claim whatsoever other than for personal injury, illness
or death shall not be maintainable unless filed within six months after the date the Passenger is landed from the Vessel or in the
case the Voyage is abandoned, within six months thereafter, and unless served upon Company within 120 days after filing. The
Passenger expressly waives all other potentially applicable state, federal or foreign limitation periods for claims.
pAul GAuGuiN 31 ANSWERBOOK
Terms & conditions (cont .)
c. In consideration for the fare paid, it is agreed that Company shall not be held vicariously liable for the intentional or negligent
acts of any persons not employed by Company nor for any intentional or negligent acts of Company employees committed
while off duty or outside the course and scope of their employment.
d. Company shall not be liable to the passenger for damages for emotional distress, mental suffering/anguish or psychological
injury of any kind under any circumstances, except when such damages are caused by the negligence of Company and resulted
from the same passenger sustaining actual physical injury, or having been at risk of actual physical injury, or when such
damages are intentionally inflicted by Company.
e. In addition to all other restrictions provided herein, Company shall have the benefit of all statutes of the United States of
America providing for limitation and exoneration from liability, including but not limited to, 46 U.S.C.A. 182-186.
17. FORCE MAJEURE:
Company shall not be liable in any way to the Passenger for death, bodily injury, illness, damage, delay or other loss or
detriment to person or property or for the Company’s failure to commence, perform and/or complete any duty owed to the
Passenger if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment
to person or property is caused by Act of God, war or war like operations, terrorist activities, civil commotions, labor difficulties,
whether or not Company is a party thereto, interference by authorities, requisitioning of the Vessel, political disturbance,
inability to secure or failure of supplies, perils of the sea, collision, foundering of the Vessel, explosion, breakdown or failure of
or damage to the Vessel or its hull, machineries or fittings, howsoever and wheresoever any of the same may arise or be caused,
riot, insurrection and government restraint, fire, or any other cause whatsoever beyond the reasonable control of Company.
18. PLACE OF SUIT:
a. This Ticket/Contract applies to claims suits and litigation of any kind whether against the Company in personam or the
Vessel in rem or otherwise.
b. For all cruises which include a port of the United States of America, it is agreed by and between the Passengers and Company
that any dispute arising out of or in connection with this Ticket/ Contract shall be determined by the United States District
Court for the Southern District of New York in New York, NY based solely on admiralty jurisdiction, before a court located
in New York Count, State of New York, to the exclusion of the Court of any other location, and to the jurisdiction of which
Company and Passenger hereby submit themselves. All such claims arising shall be decided according to the Convention, the
general maritime laws of the United States of America and, otherwise in accordance with the laws of the State of New York,
with references to which this Ticket/ Contract is made.
c. For all cruises which do not include a port of the United States, it is agreed by and between the passengers and Company that
any and all disputes and matters whatsoever arising out of or in connection with this Ticket/ Contract shall be litigated and
determined, if at all, before a court of competent jurisdiction in Paris, France to the exclusion of the courts of any other city,
state or country. All such claims arising shall be decided according to the Convention and the applicable general maritime laws
of France, with reference to which this Ticket/Contract is made.
Should any provision, or portion of any provision, of this Ticket/Contract be contrary to or invalid by virtue of the law of any
jurisdiction or be so held by a court of competent jurisdiction, such provision shall be deemed to be severed from this Ticket/
Contract and of no force and effect and all remaining provisions herein shall continue to be in full force and effect. The heading
of this Ticket/Contract are for convenience of reference only and shall not define or limit any of the terms or provisions hereof.
Whenever the context so requires, references to the male gender shall include references to the female, and references to the
singular shall include the plural and vice-versa.
20. WARRANTIES/CONSEQUENTIAL DAMAGES EXCLUDED:
ALL WARRANTIES INCLUDING WARRANTIES OF FITNESS FOR USE AND MERCHANTABILITY ARE EXPRESSLY EXCLUDED
FROM THIS TICkET/CONTRACT.
COMPANY SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES.
21. WRITTEN NOTICES:
Except as otherwise expressly provided in this Ticket/Contract, all written notices required by this Ticket/Contract must be
mailed, postage prepaid, to PAUL GAUGUIN CRUISES, 11100 Main Street, Suite 300; Bellevue, WA 98004.
22. THIS IS A CONTRACT/ENTIRE AGREEMENT:
THE PROVISIONS OF THIS TICKET/CONTRACT REPRESENT THE ENTIRE AGREEMENT AND A BINDING CONTRACT
BETWEEN THE PASSENGER AND COMPANY. THE PASSENGER’S ACCEPTANCE OF THIS TICKET/CONTRACT CONSTITUTES
THE PASSENGER’S CONSENT TO THESE PROVISIONS. THESE PROVISIONS SUPERSEDE ANY ORAL OR WRITTEN
REPRESENTATIONS. ANY CHANGE IN THESE PROVISIONS MUST BE IN WRITING AND SIGNED BY THE PRESIDENT OF THE
COMPANY AND MAY REQUIRE A COMMENSURATE INCREASE IN FARE. Printed in USA For further inquiries call 800-848-
6172 Updated November, 2011
pAul GAuGuiN 32 ANSWERBOOK
Paul Gauguin Cruises
In case of emergency and for assistance with reservations, please call PGC at (800) 848-6172 during normal
business hours. For air-only emergencies after normal business hours, please call (305) 817-9339.
Hours of Operation Monday—Friday Saturday
9:00AM to 8:30PM Eastern Time 10:00AM to 6:00PM Eastern Time
6:00AM to 5:30PM Pacific Time 7:00AM to 3:00PM Pacific Time
You can call the m/s Paul Gauguin directly by dialing:
From the USA: 800-886-5374
From outside the USA: ++ 1 (732) 335-3251
Your credit card will be billed at a rate of approximately $6.50 per minute. A valid credit card is required for
this service. Alternately, the ship may be reached by dialing your international access code (011 from the USA)
+ 870-331-165 211. Please note these calls may be billed at substantially higher rates, in excess of $15.00 per
minute. No credit card is necessary, and the communication will be charged to your phone bill.
You can fax The Gauguin at: (011) 870-331-165 214
For 24-hour assistance while abroad:
If you are outside of the United States and need assistance, please call the Paul Gauguin Cruises office at:
800- 848-6172. If you are calling outside of our normal business hours, please select the Emergency option
from the menu, and you will be connected with our After Hours Answering Service. They will contact a
Paul Gauguin Cruises Representative to assist you.
Air Tahiti — (877) 824-4846 | www.airtahitinui-usa.com
Air France — (800) 237-2747 | www.airfrance.com
Your Reps (Local Ground Operator Rosie Holidays
Los Angeles International Airport) PO Box 9268
Telephone: (310) 545-7766 Nadi Airport, Fiji Islands
Cell Phone: (310) 748-9249 Tel: 679 672-2755
Fax: 679 672-2607
Los Angeles Airport Hilton Sofitel Fiji Resort & Spa
5711 West Century Boulevard Denarau, Fiji Islands
Los Angeles, CA 90045 Private mail Bag 396, Nadi Airport
Tel: (310) 410-4000 / Fax: (310) 410-6250 Tel: (679) 675 1111 / Fax: (679) 675 1122
pAul GAuGuiN 33 ANSWERBOOK