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					SAP CUSTOMER
 RELATIONSHIP
MANAGEMENT
COURSE TITLE      SAP CUSTOMER RELATIONSHIP
                  MANAGEMENT TECHNO FUNCTIONAL
BATCH START       EVERY MONTH 1ST,15TH,30TH WE START NEW
DATE              BATCHES
PRICING AND       EMAIL : training@sappractices.com
REGISTRATION      CALL US : 001.602.761.7697 (OR)
                  001.602.384.5761
COURSE            60 DAYS ( 1.5 HRS/DAY) . TOTAL 90 HRS
DURATION
COURSE DELIVERY   ONLINE
SAP SERVER        2 MONTHS DEDICATED SERVER ACCESS (24/7)
ACCESS
WHO SHOULD        DATA CENTER/INFRASTRUCTURE
ATTEND            SPECIALISTS
                  SAP NETWORK SPECIALISTS
                  SAP OS SPECIALISTS
                  STORAGE/SAN SPECIALISTS
                  SAP DATABASE ADMINISTRATORS
                  SAP BASIS AND WEB AS EXPERTS
                  MYSAP.COM COMPONENT SPECIALISTS
                  SAP FUNCTIONAL SPECIALISTS
                  SAP ABAP, J2EE, AND OTHER DEVELOPERS
                  SAP INTEGRATION EXPERTS
                  HIGH-AVAILABILITY AND DISASTER
                  RECOVERY SPECIALISTS
                  SAP TRAINERS
                  SAP SECURITY SPECIALISTS
                  FRONT-END OR USER INTERFACE
                  DEPLOYMENT SPECIALISTS
                  DOCUMENTATION SPECIALISTS
                  SAP OPERATIONS/SYSTEMS MANAGEMENT
                  PROFESSIONALS
                  SAP HELP DESK ANALYSTS

COURSE DELIVERY   ONLINE INSTRUCTOR LED TRAINING COURSE
MODEL             USING CISCO WEBEX.
             SAP CRM TECHNO-FUNCTIONAL COURSE CONTNENT



      SAP CRM -FUNCTIONAL                          SAP CRM - TECHNICAL

    INTRODUCTION TO SAP CRM                       CRM FUNDAMENTALS

    CRM Customizing Fundamentals              Introduction to SAP CRM
    Over view of CRM Architecture             Basics and Architecture
    Business Partner                          SAP CRM Marketing
    Business categories                       SAP CRM Sales
    BP Roles & Grouping, BP                   SAPCRM Services
     Relationships                             SAP CRM Web Channel
    Business partner Hierarchy                SAP CRM Partner Channel Management
    Organizational Management                 SAP CRM Interaction Center
    Organizational Model, Org                 SAP CRM Field Applications
     Determination                             SAP CRM Analytics
    Territory Management
    Territory Hierarchy Levels                 BASE CUSTOMIZATION OF SAP
    Product Master                             CRM 7.0
    Attributes & Set Type, Hierarchies &
     Categories,                               SAP CRM Overview
    Product types, Maintain Products          Business Partners
    Transactional Processing                  Organizational Management
    Business Transactions                     Product Master
    Item Category                             Transaction Processing
    Activity Management                       Activity Management
    Business Activities                       Partner Processing
    Partner Processing                        Actions
                                               People Centric CRM
            MARKETING
                                                EXPERIENCE ON CRM 7.0 USER
    Marketing Planner & Campaign               INTERFACE
     Management
    Marketing Calendar                        Describe the different UI elements and
    Personalized Mail Forms                    know how to personalize them
    Segment Builder                           Explain the concept of Business Roles and
    Customer Segmentation, Attribute           know how to maintain them
     List, Info sets                           Understand the Navigation Bar
    Product Proposals                          Customizing and how to integrate other
    Campaign Automation                        web
    External List Management                  Get a basic understanding of the
    Lead Management                            architecture of the User Interface
    Lead Questionnaire                        Understand the UI Configuration Tool
                                                and perform layout changes
               SALES                           Explain the Design Layer Concept
                                               Perform customer specific enhancements
   Opportunity Management                      with the Easy Enhancement Workbench
   Sales Cycles in Opportunity                Explain the Component Enhancement
    management.                                 Concept
   Surveys and Questionnaire in               Explain how to create skins to adapt the
    Opportunity management                      UI to your corporate identity
   Order Management                           Understand Web Services and the Web
   Contract management                         Service Tool
   Copying Controls
   Sales Cycle, Tools – Buying Centre &        CUSTOMIZING SAP CRM 7.0
    Sales Agent                                 USER INTERFACE
   Special functions in order
    management                                 Business Layer
                                               Generic Interaction Layer: Basics
              SERVICE                          Business Object Layer: Transactional
                                                Services
   Service order management                   Enhancement of Data Model with the
   Complaints and Returns                      Application Enhancement Tool
   In-House Repair Management                 Enhancement of Generic Interaction Layer
   Installed Base management                   Components
   Installed Categories                       Simple Objects
   IB Components                              Presentation Layer
   Objects, Object Family                     UI Component Development and
   Assign Object Family to IB Category         Enhancement Concepts
   Service agreements and service             Views, View Sets, Custom Controller,
    contracts                                   Window, Navigation
   Warranty claims                            Component Interface and Usage of
                                                Components
CRM USER INTERFACE (WEB UI)                    Cross component Navigation
                                               Implementation of Value helps
   UI concepts and UI V’s SAP GUI             Editable Overview Pages
   Business roles                             Tables in views
   Authorization roles                        Transaction context
   Navigation bar profile                     Component Enhancement Examples
   Work center link group                     UI Types
   Direct links and logical links             Global Data Context
   Enhancing the existing business roles      UI Configuration, Transaction Launcher
   Linking business role to org model.
   Transaction launcher
USA Office: BELL RD & N 26th Street), Phoenix, AZ 85032. Email : sappractices@gmail.com
         Phone : 001.602.384.5761, 001.602.761.7697 Web : www.sappractices.com
                         Contact : Mr.Raj (Director Operations)