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									                                              Iowa State University
                                   Department of Residence Conference Services

                     SUMMER CONFERENCE STAFF
               JOB DESCRIPTION & REQUIREMENTS - 2012
During the summer, the Department of Residence and ISU Dining provide dining services and housing in our
residence halls and apartments to a wide variety of conference groups such as: youth sports camps, academic and
educational workshops for adults, ISU Orientation, religious groups, Special Olympics Iowa, etc.

Approximately twenty Summer Conference Staff (SCS) are responsible for providing front-line quality service to
customers living in the conference housing areas. SCS are supervised by approximately six student Conference
Managers (CM’s) who are supervised by the Conference Coordinator for the Department of Residence.

General Responsibilities and Expectations:
The position entails a wide variety of responsibilities. All staff members will alternate between working at summer
conference desks and serving as an overnight live-in contact for younger conference groups. You will have the
following general responsibilities and expectations:
        Professionally represent the Department of Residence Conference Staff.
        Provide courteous and efficient service to conference sponsors, guests and fellow staff. Serve as a
         knowledgeable resource to conference participants, parents, and staff concerning services available within
         the Department of Residence, on the ISU campus, and within the Ames community.
        Fully participate in staff orientation, training, and on-going summer training programs.
        Attend and actively participate in weekly staff meetings throughout the summer.
        Report maintenance and custodial concerns.
        Assist with other tasks as assigned by supervisors.

Live-In Contact for a Youth Group:
All staff members (whether living on or off-campus) will periodically be assigned to sleep over in designated areas
to provide live-in staff coverage in areas where younger conference members are living (or to provide a presence
when only adult groups are in the area). You will need to:
        Be a presence in the assigned area and sleep over in the designated staff room from 9:15 p.m. in the
         evening until 7:00 a.m. the following morning. SCS typically sleep after the last inspection rounds of the
         area are completed and guests have settled in. Compensation will be for five and a half hours.
        Meet with conference sponsors and provide an orientation session to youth participants, explaining rules
         and behavior expectations.
        Assist conference participants and guests with interpreting and complying with residence hall rules and
         expectations.
        Contact the on-duty Conference Manager and/or full-time residence life staff in emergency situations, and
         assist them as directed.
        Perform check-in and check-out responsibilities outside of the conference desks as needed.

Working at a Conference Desk:
Conference Desks providing guest services are operated by Summer Conference Staff under the supervision of the
Conference Managers. Our summer conference desks are typically open for guests between 7:00 a.m. through
10:00 p.m. seven days a week, with staff scheduled from 6:45 a.m. until 10:15 p.m. However, there will be
occasional conferences that require our desks to be open either slightly extended hours or 24 hours a day. For
Summer 2012, we estimate there will be approximately 11 or fewer days during which one or more of our desks will
need to be open 24 hours a day. You will be scheduled within these hours to work at the desk. You will be
expected to:




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        Check conference guests in and out and answer questions.
        Check out equipment and provide sales as needed for conference groups.
        Prepare keys for check-in and check-out times.
        Perform cash handling and credit card procedures.
        Respond to telephone calls.
        Perform other administrative duties as assigned, such as making signs, filing, computer data entry, running
         errands, sorting mail, etc.

Requirements

Eligibility
        You must be a registered student at ISU for Spring Semester 2012 and also be registered for classes for
         either Fall Semester 2012 or Summer 2012.
        You need to be present on the ISU campus for interviewing.
        You must have at least a 2.25 cumulative ISU GPA to apply.
        Your ISU judicial record will be considered and you may be asked to authorize permission for appropriate
         background checks.
Time Commitments
        There will be a required orientation session during spring semester to meet fellow staff members,
         supervisors, and cover some basic expectations and orientation materials. This will be held the evening of
         Tuesday, April 10 from 6:15-8:15 p.m. Make-ups will be scheduled for those with evening class conflicts.
        The position begins with intensive training from Wednesday, May 9, through Wednesday, May 16. The
         training on Monday through Wednesday, May 14-16 will be scheduled for either mornings or afternoons to
         avoid conflicts with those taking a summer class. Our earliest conference will check in approximately
         Thursday, May 17.
        You must be available to work between 30-40 hours or more per week. Any extra hours beyond 40 per
         week are paid at time and a half. We estimate a summer average range of 30-40 hours per week with a few
         exceptions. From Thursday, May 17 through Monday, May 28, a “no vacation” period will be in effect due
         to two large conferences. Special Olympics Iowa (over 1,000 guests) runs from May 17-19, followed by
         Odyssey of the Mind from May 21-28 (over 6,000 guests and requiring extra 24-hour desks), so all staff
         will need to be available to work beyond 40 hours per week. During July 1-8, fewer hours may be
         scheduled due to the July 4th holiday affecting conference attendance; staff hoping to schedule vacations
         may find it likely to be approved during these times. During the first week of August, fewer hours are
         expected due to the close of the conference season. During times when conference activities are minimal,
         you may be asked to assist in other staff areas such as custodial, administration, etc. in order to meet your
         desired number of hours.
        For the majority of the Summer Conference Staff, job responsibilities will end approximately Thursday,
         August 2, 2012.
Classes/Other Jobs
        The times of day you are scheduled will vary and will include some weekend responsibilities. A limited
         number of staff may take one class per summer session if you obtain prior approval from the appropriate
         Conference Managers, and the class time does not fall between 2:00-3:00 p.m. Monday through Friday, or
         between 4:00-6:00 p.m. on Tuesdays. This will help us avoid conflicts with scheduling staff for desk shifts,
         and allow attendance for training and a weekly staff meeting. The Conference Managers will make
         decisions taking into account: when the request is received, number of contact hours, the time of summer,
         and how many other Summer Conference Staff are taking courses. On-line classes without time constraints
         may be taken without prior approval. Taking summer classes at ISU is not a requirement for this position.
        It is not usually possible to hold a second job due to the changing work schedule. You must have prior
         approval from the summer conference supervisory staff to hold a second job.

Compensation
        Salary is paid twice a month, two weeks after the payroll period has ended.
        Summer Conference Staff pay is $7.50 per hour with free housing in designated Frederiksen Court
         apartments, and a 30-meal plan block for residence hall dining centers and $400 Dining Dollars for the



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                    summer. Staff living in the residence halls who take the Frederiksen Court apartment housing option will
                    be allowed to remain in their residence hall room until they move to Frederiksen Court (and they will also
                    have housing between the end of summer until they move back to the residence halls if they have signed a
                    residence hall contract to begin in the fall.) The housing option and Dining Dollars are reported as taxable
                    income.
                   Summer Conference Staff choosing not to take the free housing option will receive $8.25 per hour and the
                    same meal plan and Dining Dollars.
                   Staff who worked the previous summer(s) as SCS will receive an additional $.25 per hour to the base
                    salary.

Application Process
         To apply, submit the completed application materials (see separate application form for details) no later than
          5:00 p.m. on Wednesday, February 15, 2012.
         If your application is selected, you will be contacted between February 27-March 9, 2012, to schedule an
          interview.
         If you have any questions, please feel free to contact staff in the Conference Services Office in 1243 Friley at
          (515) 294-8384 or e-mail us at conferences@iastate.edu. We will be happy to help you! Thank you for
          considering the position of Summer Conference Staff.
9/20/2012
H:\Conf1\Select12\SCStaff\JobDescripSCS12.doc




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