North Andover, MA 01845
(617) 513-8558 -- firstname.lastname@example.org -- www.linkedin.com/in/markjvincent
PROGRAM MANAGEMENT SUMMARY
A Program Manager with a proven track record of leading cross-functional and global teams.
Demonstrated management and technical breadth, strong communication and interpersonal skills,
and capacity to interface with all organizational levels. Managed budgets and financial
Execution – Recognized for expertise in delivering all aspects of technical program release,
meeting business priorities and customer expectations. Consistently exceeded corporate goals
for release within schedule and budget as PMO.
Collaboration – Formed unified, highly productive teams across organizations and disciplines.
Numerous awards for success in collaboration and consensus building.
Technology – Skilled with enterprise applications, cloud and web services infrastructure in B2B
and financial markets, high availability systems, software development life cycle and agile.
Process – Championed continuous improvement and best practices resulting in increased
efficiency and effectiveness.
MetraTech, Waltham, MA 2009 – 2012
MetraTech is a global software company that develops 4th Generation Billing systems for B2B,
telecommunications, cloud, finance and conferencing markets.
Director, Program Management (2012)
Worked as change agent with Executive team and agile coaches to transition Engineering from
waterfall to agile.
Defined cross-functional scrum teams and scale up structure to align business goals; Product
Owner for development scrum and Scrum of Scrums team. Designed dashboards for
accurate, rapid reporting.
Improved time to market and quality of program.
Director, Release Support and Planning (2009 – 2012)
Established Sustaining Engineering team distributed between Waltham and the Ukraine off-shore
office; consolidated Release Engineering teams.
Reduced startup by over 90% based on instituting VMware infrastructure.
Improved customer satisfaction by establishing a coordinated patch release process
Enhanced development productivity by establishing MS Build best practices decreasing
incremental build time by 87%.
Implemented daily publishing process using Author-it while reducing distribution costs.
Comverse, Wakefield, MA 1999 - 2009
Director, PMO and Tier 4 – Access Product Unit (2007 – 2009)
Led Program Management Office, Continuing and Release Engineering for the carrier-grade
signaling and media server products with over 840K ports deployed at 330 operators.
Tracked quarter over quarter improvements in system availability by establishing a common
methodology and metrics between the US and Israel based CE groups.
Demonstrated improvement in release schedule within 6 months by adopting a consolidated
set of standard practices and risk management approach for the PMO team.
Director, PMO – Media Server Product Unit (2004 – 2007)
Directed project managers and release engineers at US and Israel based facilities, serving multiple
product groups on common infrastructure.
Improved delivery quality and schedule by defining and enforcing a set of standard practices
for the team including earned value, priority and risk mitigation strategy.
Collaborated with Product Management, Engineering and Operations to meet business goals
and customer commitments.
Media Server won multiple quality awards.
Senior Engineering Project Manager – Media Server Group (2001 – 2004)
Led product deliveries as internal component supplier and project deliveries to domestic and
international customers based on multi-site development and integration model.
Improved customer satisfaction and enabled business growth for the division’s largest
customers (AT&T Wireless and T-Mobile).
Increased communication and reduced customer resolution turnaround by providing direct
channel to the Operations team.
Recognized for ability to work across groups and with customers.
CTO Office – Advanced Development (2000 – 2001)
Key member of management team chartered to create an advanced technology research group
(IRAD) for the Boston campus.
Designed and directed innovation process to capture and investigate new ideas with the clear
goal of rapidly monitoring, endorsing and efficiently bringing them to market. Fourteen patent
applications submitted through program resulting in 2 internal start-up efforts.
Co-inventor on patent filing related to one initiative.
Senior Engineering Project Manager - Asia Pacific Division (1999 – 2000)
Led project development and deliveries for major Japan Wireless account.
Worked with engineering management and account team to define, schedule, implement,
test and deliver products. Involved with full software development life cycle.
Received award for outstanding delivery to a Japanese customer.
TASC, Reading, MA
Program Manager - Information Management
Development Manager - Applications Development
M.S., Computer Information Systems, Boston University
B.S., Biochemistry, University of Massachusetts, Amherst