SAP_training_feedback_endofjune2012

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					                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Feedback summary: Standard SAP courses




                                                                                                                                                                                                                                                                                                                                                            Trainer was (score)


                                                                                                                                                                                                                                                                                                                                                                                  Handouts (score)


                                                                                                                                                                                                                                                                                                                                                                                                     Exercises (score)
                                                                                                                                                                                                                                                                                                                                           Speed/delivery




                                                                                                                                                                                                                                                                                                                                                                                                                          Total (score)


                                                                                                                                                                                                                                                                                                                                                                                                                                           Total (%AGE)
                                                                                                                                                                                                Course
Trainer




                                                                                                                                                                                                                                                                                                                                               (score)
                                                                                                                                                                                                covered
                                    Date        Speed /                           Trainer                                                                                                                                              Suggestions for
          Course name                                       Comments                          Comment                Handouts        Comment                   Exercises   Comment              everythin       Comment                                                   Word 1          Word 2          Word 3         Other words
                                                delivery                          was                                                                                                                                                  improvement
                                                                                                                                                                                                g
                                                                                                                                                                                                expected


                                                            Felt v ery rushed                                                                                              Would hav e
                                                            ov er the part of                                                                                              appreciated more
          Viewing and                                       the course that is                                                                                             time in the                                                 Perhaps more time or an
A                                                                                                                                                                          training                                                                                                       well
          Maintaining student       6/21/2012   Av erage    most relev ant to     Good                               Good                                      Good                             Y es                                   earlier start to ensure not        inf ormativ e                   challenging    too f ast
P                                                                                                                                                                          env ironment to                                                                                                presented
          inf ormation                                      me. Would hav e                                                                                                                                                            rushed at the end.
                                                            like more time to                                                                                              practice bef ore
                                                            practice.                                                                                                      going on the Liv e                                                                                                                                              2                               3                   3                   3        11               69
                                                                                                                                                                           sy stem
          Viewing and
A                                                                                                                                                                                                                                                                                         well
          Maintaining student       6/21/2012   Good                              Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     3                               4                   4                   4        15               94
          Viewing and
A                                                                                                                                                                                                                                      too much inf o f or a one          well
          Maintaining student       6/21/2012   Good                              Good                               Very good                                 Good                             Y es                                                                                      too f ast       interesting
P                                                                                                                                                                                                                                      day course                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     3                               3                   4                   3        13               81
          Viewing and
A                                                                                             Helped when                                                                                                                              more about exams and                               well
          Maintaining student       6/21/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interesting    interactiv e
P                                                                                             needed                                                                                                                                   marking                                            presented
          inf ormation                                                                                                                                                                                                                                                                                                                     4                               4                   4                   3        15               94
          Viewing and                                                                                                                                                      Excellent
A                                                                                                                                                                                                               and more
          Maintaining student       6/21/2012   Very good                         Very good                          Good                                      Very good   practice f or        Y es                                                                      challenging     interesting     interactiv e
P                                                                                                                                                                                                               (reporting)
          inf ormation                                                                                                                                                     tasks I will be                                                                                                                                                 4                               4                   3                   4        15               94
          Viewing and                                                                                                                                                      carry ing out
A                                                                                                                                                                                                                                                                                         well
          Maintaining student       6/21/2012   Good                              Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     3                               4                   3                   3        13               81
          Viewing and
A                                                                                                                                                                                                                                                                                         well
          Maintaining student       6/21/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     4                               4                   4                   4        16            100
A         CRM Interaction                                                                                            Unsatisf acto
                                    6/20/2012   Good                              Good                                                                         Good                             Y es                                   supporting material                challenging     enjoy able      interactiv e
P         Centre                                                                                                     ry                                                                                                                                                                                                                    3                               3                   0                   3                9        56
A         CRM Interaction                                                                                                                                                                                                                                                                 well
                                    6/20/2012   Good                              Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
P         Centre                                                                                                                                                                                                                                                                          presented                                        3                               4                   3                   3        13               81
A         CRM Interaction                                                                                                                                                                                                                                                 well
                                    6/20/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                                      interesting     interactiv e
P         Centre                                                                                                                                                                                                                                                          presented                                                        4                               4                   3                   3        14               88
                                                                                                                                                                           Much better to
                                                                                                                                                                           hav e excercises                     Andy was v ery
A                                                                                                                                    Comprehensiv e                        to do so that y ou                   helpf ul and teh                                                                          well           interesting,
          SAP Intro                 6/20/2012   Very good   Good pace             Very good   Excellent              Very good                                 Very good                        Y es                                                                      f un            inf ormativ e
P                                                                                                                                    materials                             can actually                         inf ormation was                                                                          presented      interactiv e
                                                                                                                                                                           understand the                       inf ormativ e.
                                                                                                                                                                           material.                                                                                                                                                       4                               4                   4                   4        16            100
                                                            Af ter exams
A                                                                                                                                                                                                                                                                                         well                           interesting,
          SAP Intro                 6/20/2012   Good        board deadlines       Very good                          Very good                                 Good                             Y es                                   No all good                        inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                         presented                      interactiv e
                                                            would be helpf ul                                                                                                                                                                                                                                                              3                               4                   4                   3        14               88
A         SAP Intro                 6/20/2012   Very good                         Very good                          Good                                      Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e                     4                               4                   3                   4        15               94
P
A                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/20/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented                                        4                               4                   3                   3        14               88
A                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/20/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                   None                               inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
                                                                                                                                      Instead of ref erring
                                                                                                                                     back to exercise -                                                                                a break earlier, was losing
A         Shopping f or Basic                                                                                                                                                                                                                                                             well
                                    6/19/2012   Good                              Very good                          Av erage        would be easier and       Good                             Y es                                   attention due to being             inf ormativ e
P         Shoppers                                                                                                                                                                                                                                                                        presented
                                                                                                                                     quicker to name                                                                                   talked at f or a long time.
                                                                                                                                     items or supplier                                                                                                                                                                                     3                               4                   2                   3        12               75
A         Shopping f or   Basic                                                                                                                                                                                                                                                           well
                                    6/19/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P         Shoppers                                                                                                                                                                                                                                                                        presented                                        4                               4                   4                   4        16            100
A         Shopping f or   Basic                                                                                                                                                                                                                                                           well
                                    6/19/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interesting
P         Shoppers                                                                                                                                                                                                                                                                        presented                                        4                               4                   3                   3        14               88
A         Shopping f or   Basic                                                                                                                                                                                                                                                           well
                                    6/19/2012   Very good                         Very good                          Good                                      Very good                        Y es                                                                      inf ormativ e                   interactiv e
P         Shoppers                                                                                                                                                                                                                                                                        presented                                        4                               4                   3                   4        15               94
A         Shopping f or   Basic                                                                                                                                                                                                                                           well
                                    6/19/2012   Good                              Very good                          Good                                      Very good                        Y es                                   No v ery good all round                            enjoy able      interesting    interactiv e
P         Shoppers                                                                                                                                                                                                                                                        presented                                                        3                               4                   3                   4        14               88
A         Shopping f or   Basic                                                                                                                                                                                                                                                           well
                                    6/19/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
P         Shoppers                                                                                                                                                                                                                                                                        presented                                        3                               3                   3                   3        12             75
R         Sales                     6/15/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      challenging     enjoy able      interesting                      4                               4                   4                   4        16            100
C
R         Sales                     6/15/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e                     4                               4                   4                   4        16            100
C
R                                                                                                                                                                                                                                                                                         well
          Sales                     6/15/2012   Very good                         Very good                          Good                                      Very good                        Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   3                   4        15               94
R         Sales                     6/15/2012   Good                              Good                               Good                                      Good                             Y es                                                                      f un            interesting     interactiv e                     3                               3                   3                   3        12               75
C
R         Shopping f or Expert                                                                                                                                                                                                                                                            well
                                    6/14/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
C         buy ers                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
                                                                                              IT WAS A BIT
                                                                                              QUIET/SLOW TO
                                                                                                                                     THE TRIAL
                                                            ACCESSIBLE TO                     BEGIN WITH
                                                                                                                                     MATERIALS WERE
R         Shopping f or Expert                              ALL AND WAS                       BUT THEN THE                                                                                                                                                                                well
                                    6/14/2012   Very good                         Very good                          Very good       VERY GOOD                 Very good                        Y es                                                                      inf ormativ e                   challenging    interactiv e
C         buy ers                                           AT A GOOD                         SY STEM WAS                                                                                                                                                                                 presented
                                                            SPEED                             DOWN SO NOT
                                                                                              REALLY HIS
                                                                                              FAULT                                                                                                                                                                                                                                        4                               4                   4                   4        16            100
R         Shopping f or Expert                                                                                                                                                                                                                                                            well
                                    6/14/2012   Good                              Very good                          Good                                      Very good                        Y es                                                                      inf ormativ e
C         buy ers                                                                                                                                                                                                                                                                         presented                                        3                               4                   3                   4        14               88
R         Shopping f or Expert
                                    6/14/2012   Good                              Good                               Good                                      Good                             Y es                                                                      enjoy able      interesting     interactiv e
C         buy ers                                                                                                                                                                                                                                                                                                                          3                               3                   3                   3        12             75
R         Financial Reporting       6/12/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      f un            enjoy able      interactiv e                     4                               4                   3                   3        14             88
C
R         Financial Reporting       6/12/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e                     4                               4                   4                   4        16            100
C                                                                                                                                                                          Could hav e done
                                                                                                                                                                           with a little more
R                                                                                                                                                                                                                                      v enue and f acilities were                        well                           interesting,
          SAP Intro                 6/12/2012   Good        Good pace             Very good                          Good                                      Good        challenge but        Y es                                                                      inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                      good                                               presented                      interactiv e
                                                                                                                                                                           appreciate that it
                                                                                                                                                                           is a basic course                                                                                                                                               3                               4                   3                   3        13               81
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/12/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   3        15               94
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/12/2012   Good                              Very good                          Good                                      Good                             Y es                                   None                               inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                         presented                                        3                               4                   3                   3        13               81
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/12/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      f un                            enjoy able
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 6/12/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                         4                 4                     4                  4                   16              100
                                                                                                                                                                                                                                                                                                                                          3.6               3.8                   3.3                3.5                 14.2             88.9            Jun-12



A         TEM Administrator                                                                                                                                                                                                                                                               well
                                    5/28/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interesting
P         and Clerk                                                                                                                                                                                                                                                                       presented                                        4                               4                   4                   4        16            100
                                                            the right length
                                                                                                                                                                           usef ul ran
A                                                           with enough                       Very                                                                                                                                                                                        well
          TEM Clerk                 5/18/2012   Very good                         Very good                          Very good                                 Very good   through the f ull    Y es                                                                      inf ormativ e                   interesting
P                                                           detail to f eel                   knowledgable                                                                                                                                                                                presented
                                                                                                                                                                           booking cy cle
                                                            conf ident in                                                                                                                                                                                                                                                                  4                               4                   4                   4        16            100
                                                            completing tasks                                                                                                                                                           I would hav e liked to hav e
                                                                                                                                                                                                                                       been spoken through a f ew
                                                             It was quite a                                                                                                                                                            more of the exercises,
                                                            long day to take                                                                                                                                                           rather
          Viewing and
R                                                           in a lot of                                                                                                                                                                than watching Roy then                             well
          Maintaining Student       5/17/2012   Av erage                          Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e   good training
C                                                           inf ormation                                                                                                                                                               try ing it my self as I f ound                     presented
          inf ormation
                                                            especially as it is                                                                                                                                                        that at times I got
                                                            new                                                                                                                                                                        conf used. But
                                                                                                                                                                                                                                       still a v ery ef f ectiv e way
                                                                                                                                                                                                                                       of learning                                                                                         2                               4                   4                   4        14               88
          Viewing and
R                                                                                                                                                                                                                                                                         well
          Maintaining Student       5/17/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                                      enjoy able      too slow
C                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     4                               4                   3                   3        14               88
          Viewing and
R                                                                                                                                                                                                                                                                                         well
          Maintaining Student       5/17/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     4                               4                   4                   4        16            100
                                                            Good speed                                                                                                                                          Ev ery thing i                                                                                           Very
R                                                                                                                                    Usef ul and v ery                                                                                                                                    well
          SAP intro                 5/16/2012   Very good   especialy f or a      Very good                          Very good                                 Very good   Usef ul              Y es            needed to know         None at all.                       inf ormativ e                   interactiv e   interesting
C                                                                                                                                    inf ormativ e                                                                                                                                        presented
                                                            beginner                                                                                                                                            as a beginner                                                                                            and usef ul       4                               4                   4                   4        16            100
                                                                                                                                                                                                                                       As a returning member of
                                                                                                                                                                                                                                       staf f to the Uiv ersity I
R                                                                                                                                                                                                                                      f ound this session v ery                          well
          SAP intro                 5/16/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   boring
C                                                                                                                                                                                                                                      usef ul in                                         presented
                                                                                                                                                                                                                                       reminding me of some of                                                                             4                               4                   4                   4        16            100
                                                                                                                                                                                                                                       the basics of using SAP.                                                          too long, I
                                                                                                                                                                                                                                                                                                                         hav e enjoy ed
                                                                                                                                                                                                                                                                                                                         today 's
                                                                                                                                     Would hav e                                                                First time I hav e     Not to hav e a f ull day 's                                                       training but
                                                                                                                                     pref erred a hard                                                          used the               training. There's a lot to                                                        need a lot of
A         Shopping f or expert                                                                                                                                                                                                                                                                                           practice
                                    5/15/2012   Good                              Good                               Av erage        copy of each of the       Good                             Y es            sy stem, so did        cov er and f or someone            challenging     enjoy able      too f ast
P         buy ers                                                                                                                                                                                                                                                                                                        bef ore
                                                                                                                                     steps required                                                             not know what to       new to the sy stem it has
                                                                                                                                     against the exercises                                                      expect!                been a little ov erwhelming!                                                      f eeling
                                                                                                                                                                                                                                                                                                                         conf ident
                                                                                                                                                                                                                                                                                                                         about using it
                                                                                                                                                                                                                                                                                                                         in the
                                                                                                                                                                                                                                                                                                                                           3                               3                   2                   3        11               69
                                                                                                                                                                                                                                                                                                                         workplace!
                                                                                                                                                                                                                                       Prior to workshop could be
                                                                                                                                     Find it dif f icult                                                                               giv en inf o on exactly
                                                                                                                                     hav ing no printed                                                                                which parts of training
A         Shopping f or expert
                                    5/15/2012   Good                              Good                               Poor            instructions to ref er    Av erage                         Y es                                   instructions                       inf ormativ e   interactiv e
P         buy ers
                                                                                                                                     to while completing                                                                               relev ant as f or me it would
                                                                                                                                     exercises.                                                                                        be helpf ul f or me to bring
                                                                                                                                                                                                                                       these along.                                                                                        3                               3                   1                   2                9        56
                                                                                                                                                                           The exercises
                                                                                                                                                                           were not too hard
                                                            The course was                    The trainer was
A         Shopping f or expert                                                                                                                                             and made me
                                    5/15/2012   Very good   past paced and        Very good   conf ident, clear      Very good                                 Very good                        Y es                                                                      challenging     interesting     interactiv e
P         buy ers                                                                                                                                                          f eel like I was
                                                            challenging.                      and well-spoken.
                                                                                                                                                                           dealing with real
                                                                                                                                                                           lif e situations.                                                                                                                                               4                               4                   4                   4        16            100
A         Shopping    f or expert
                                    5/15/2012   Very good                         Good                               Good                                      Good                             Y es                                                                      inf ormativ e   interactiv e    boring
P         buy ers                                                                                                                                                                                                                                                                                                                          4                               3                   3                   3        13               81
A         Shopping    f or expert
                                    5/15/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e
P         buy ers                                                                                                                                                                                                                                                                                                                          4                               4                   4                   4        16            100
A         Shopping    f or expert                                                                                                                                                                                                                                                         well
                                    5/15/2012   Good                              Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e
P         buy ers                                                                                                                                                                                                                                                                         presented                                        3                               4                   4                   3        14               88
A         Shopping    f or expert                                                                                                                                                                                                                                         well
                                    5/15/2012   Good                              Very good                          Good                                      Good                             Y es                                                                                      interactiv e
P         buy ers                                                                                                                                                                                                                                                         presented                                                        3                               4                   3                   3        13               81
A         Shopping    f or expert                                                                                                                                                                                                                                                         well
                                    5/15/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interesting
P         buy ers                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
A         Shopping    f or basic                                                                                                                                                                                                                                          well
                                    5/11/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                                      interesting     interactiv e
P         shoppers                                                                                                                                                                                                                                                        presented                                                        4                               4                   3                   3        14               88
A         Shopping    f or basic                                                                                                                                                                                                                                                          well
                                    5/11/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P         shoppers                                                                                                                                                                                                                                                                        presented                                        4                               4                   4                   4        16            100
A         Shopping    f or basic
                                    5/11/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e   enjoy able      interactiv e
P         shoppers                                                                                                                                                                                                                                                                                                                         3                               3                   3                   3        12               75
A         Shopping    f or basic                                                                                                                                                                                                                                                          well
                                    5/11/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P         shoppers                                                                                                                                                                                                                                                                        presented                                        4                               4                   4                   4        16            100
                                                                                                                                                                           I liked the way
                                                                                                                                                                           the excercises
                                                                                                                                                                           built on one
A                                                                                                                                                                          another so that
          Sales                      5/9/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e
P                                                                                                                                                                          y ou repeated
                                                                                                                                                                           actions but
                                                                                                                                                                           added                                                                                                                                                           4                               4                   4                   4        16            100
A         Sales                      5/9/2012   Very good                         Very good                          Very good                                 Very good   detail/v ariation    Y es                                                                      inf ormativ e   interesting     interactiv e                     4                               4                   4                   4        16            100
P
A         Financial reporting        5/8/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      inf ormativ e   challenging     interactiv e                     4                               4                   3                   3        14             88
P
A         Financial reporting        5/8/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      challenging     interactiv e                                     4                               4                   3                   3        14             88
P                                                                                                                                                                          It might hav e                       If there was
                                                                                                                                                                           been easier to                       some context
                                                                                                                                                                           make the training                    bef orehand about
A                                                                                                                                                                          more meaningf ul                     what y ou would                                                           well
          Financial reporting        5/8/2012   Good                              Very good                          Av erage                                  Av erage                         No                                                                        inf ormativ e                   challenging
P                                                                                                                                                                          with a printed                       use it f or it might                                                      presented
                                                                                                                                                                           excercise booklet                    hav e been more
                                                                                                                                                                           like the SAP intro                   immediately
                                                                                                                                                                           training                             meaningf ul                                                                                                                3                               4                   2                   2        11               69
                                                                                                                                     Disappointing that
                                                                                                                                                                                                                Would like to
                                                                                                                                     there was no hard
                                                                                                                                                                                                                know how I
                                                                                                                                     copy material to help                                                                             Hard copy material with
A                                                                                                                                                                                                               check that
          Financial reporting        5/8/2012   Av erage                          Av erage                           Poor            with examples and         Av erage                         No                                     examples rather than just          inf ormativ e   challenging     boring
P                                                                                                                                                                                                               expenses to
                                                                                                                                     allow                                                                                             v erbal instructions.
                                                                                                                                                                                                                external clients
                                                                                                                                     annotation / own
                                                                                                                                                                                                                hav e been paid.
                                                                                                                                     notes.                                                                                                                                                                                                2                               2                   1                   2         7               44
A         Financial reporting        5/8/2012   Good                              Good                               Very good                                 Good                             Y es                                                                      inf ormativ e   too slow                                         3                               3                   4                   3        13               81
P                                                           I f elt it was a
                                                            good pace f or
                                                                                                                                                                           Those of us who
                                                            those who were                                                                                                                                                             May be split the class into
                                                                                                                                                                           f ound the
                                                            not conf ident on                                                                                                                                                          two, one f or people who
                                                                                                                                                                           sy stem quite
                                                            computers but                                                                                                                                                              are conf ident with
                                                                                                                                                                           intuitiv e were
                                                            seemed a bit                                                                                                                                                               computer sy stems and
A                                                                                             f riendly and                                                                f inished the                                                                                                  well
          SAP intro                  5/8/2012   Good        slow f or those of    Very good                          Very good                                 Good                             Y es                                   one f or those who are less        inf ormativ e                   too slow
P                                                                                             supportiv e                                                                  tasks v ery                                                                                                    presented
                                                            us who are more                                                                                                                                                            conf ident. I f eel I could
                                                                                                                                                                           quickly , where
                                                            computer literate.                                                                                                                                                         hav e got all the
                                                                                                                                                                           quite a lot of
                                                            e.g. we don't                                                                                                                                                              inf ormation in around one
                                                                                                                                                                           time was giv en
                                                            need to be told                                                                                                                                                            hour rather than 3.
                                                                                                                                                                           to complete them.
                                                            the f loppy disk
                                                            icon means sav e!                                                                                                                                                                                                                                                              3                               4                   4                   3        14               88
                                                                                                                                     Blank areas near
                                                                                                                                     each exercise on the
A                                                                                                                                                                                                                                                                                         well
          SAP intro                  5/8/2012   Good                              Good                               Good            course material           Good                             Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
                                                                                                                                     prov ided f or our own
                                                                                                                                     notes would be good                                                                                                                                                                                   3                               3                   3                   3        12               75
                                                                                               Clearly v ery                         The online
A                                                                                             knowledgeable,                         training/help                                                                                                                                        well
          SAP intro                  5/8/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e   pleasant
P                                                                                             also f riendly and                     documents looked to                                                                                                                                  presented
                                                                                              approachable.                          be v ery well done.                                                                                                                                                                                   4                               4                   4                   3        15               94
                                                                                                                                                                                                                                       I would of pref ered if it had
                                                                                                                                                                                                                                       been quicker, spent a lot
                                                            A lot of waiting                                                         Easy to f ollow, ev en                                                                            of time waiting around,
A
          SAP intro                  5/8/2012   Av erage    f or others to        Very good   f riendly and clear.   Very good       without explaination      Good                             Y es                                   could of completed the             inf ormativ e   too slow        too long
P
                                                            f inish each task.                                                       f rom intructor.                                                                                  course much quicker, a
                                                                                                                                                                                                                                       whole morning seems a bit
                                                                                                                                                                                                                                       unecessary .                                                                                        2                               4                   4                   3        13               81
A                                                                                                                                                                                                                                                                                         well
          SAP intro                  5/8/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
A                                                                                                                                                                                                                                                                                         well
          SAP intro                  5/8/2012   Very good                         Good                               Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented                                         4                 3                     4                  4                   15               94
                                                                                                                                                                                                                                                                                                                                          3.5               3.7                   3.4                3.4                 14.1             87.9            May -12



R                                                           Very well                         Pleasant trainer
          Sales                     4/27/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e
C                                                           deliv ered.                       and approachable.                                                                                                                                                                                                                            4                               4                   4                   4        16            100
                                                                                                                                                                                                                Was not sure
                                                                                                                                                                                                                what to expect to
R                                                                                                                                                                                                               be cov ered as                                                            well
          Sales                     4/27/2012   Av erage                          Good                               Av erage                                  Av erage                         Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                               not sure what                                                             presented
                                                                                                                                                                                                                would be using
                                                                                                                                                                                                                this f or y et.                                                                                                            2                               3                   2                   2                9        56
                                                                                                                                     I'd hav e like to hav e
                                                                                                                                     the training materials
R
          Sales                     4/27/2012   Good                              Good                               Av erage        in f ront of me           Good                             Y es                                   More biscuits!
C
                                                                                                                                     instead of tabbing
                                                                                                                                     out and getting lost!                                                                                                                                                                                 3                               3                   2                   3        11             69
R         Sales                     4/27/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      well            interesting     interactiv e                     4                               4                   4                   4        16            100
C
R         Sales                     4/27/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      presented
                                                                                                                                                                                                                                                                          well            interesting     interactiv e                     4                               4                   4                   4        16            100
C
R         Sales                     4/27/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      presented e
                                                                                                                                                                                                                                                                          inf ormativ     challenging     interactiv e                     4                               4                   4                   4        16            100
C
R                                                                                                                                                                                                                                                                                         well
          Sales                     4/27/2012   Good                              Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        3                               4                   3                   3        13               81
                                                                                                                                                                                                                                       Course seemed to be in 2
                                                                                                                                                                                                                                       parts, one f or just v iewing
                                                            Bit too quick                                                                                                                                                              and the other f or a more
          Viewing and
A                                                           second half - it                                                                                                                                                           activ e use. Might be better                                       well
          Maintaining Student       4/26/2012   Av erage                          Good                               Good                                      Good                             Y es                                                                      ov erwhelming   inf ormativ e
P                                                           was a bit much                                                                                                                                                             to hav e these as seperate                                         presented
          inf ormation
                                                            to take in.                                                                                                                                                                courses- if just f or the f act
                                                                                                                                                                                                                                       that it is a lot to pick up in
                                                                                                                                                                                                                                       just a day .                                                                                        2                               3                   3                   3        11               69
          Viewing and                                       It was abit too
A                                                                                                                                                                                                                                                                                         well
          Maintaining Student       4/26/2012   Good        much content          Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
          inf ormation                                      v or the amout of                                                                                                                                                                                                                                                              3                               4                   4                   4        15               94
          Viewing and                                       time.
A
          Maintaining Student       4/26/2012   Good                              Good                               Good                                      Good                             Y es                                                                      too long        interactiv e
P
          inf ormation                                                                                                                                                                                                                                                                                                                     3                               3                   3                   3        12               75
                                                            The deliv ery was
                                                                                                                                                                            It was good to
                                                            great, a little
                                                                                                                                                                           hav e an
          Viewing and                                       rushed towards                    The trainer was
A                                                                                                                                                                          opportunity to
          Maintaining Student       4/26/2012   Good        the end, but this     Very good   really great and       Very good                                 Very good                        Y es                                                                      ov erwhelming   interesting     interactiv e
P                                                                                                                                                                          practice and get
          inf ormation                                      could not be                      conf ident.
                                                                                                                                                                           a hands on
                                                            helped due to
                                                                                                                                                                           approach.
                                                            time limits.                                                                                                                                                                                                                                                                   3                               4                   4                   4        15               94
                                                                                                                                                                                                                 need training in
          Viewing and
A                                                                                                                                                                                                               module creation
          Maintaining Student       4/26/2012   Good                              Very good                          Good                                      Good                             No                                     shorter in lenght                  too long
P                                                                                                                                                                                                               and programm
          inf ormation
                                                                                                                                                                                                                creation                                                                                                                   3                               4                   3                   3        13               81
          Viewing and
A                                                                                                                                                                                                                                                                                         well
          Maintaining Student       4/26/2012   Good                              Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented
          inf ormation                                                                                                                                                                                                                                                                                                                     3                               4                   4                   4        15             94
R         Basic Shoppers            4/25/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   interesting     interactiv e                     4                               4                   4                   4        16            100
C                                                                                                                                                                                                               Although I would
                                                                                                                                                                                                                also like to know
                                                                                                                                                                                                                how to v iew the
                                                                                                                                                                                                                pay ment of
                                                                                                                                                                                                                purchase orders
                                                                                                                                                                                                                (and external
                                                                                                                                                                                                                                       Practical examples of how
R                                                                                                                                                                                                               expenses) but                                                             well
          Basic Shoppers            4/25/2012   Good                              Very good                          Good                                      Good                             Y es                                   to conf irm serv ices as well      inf ormativ e                   interesting
C                                                                                                                                                                                                               hav e been                                                                presented
                                                                                                                                                                                                                                       as goods.
                                                                                                                                                                                                                adv ised that
                                                                                                                                                                                                                these f acilities
                                                                                                                                                                                                                sit elsewhere in
                                                                                                                                                                                                                SAP and
                                                                                                                                                                                                                additonal training
                                                                                                                                                                                                                is necesssary .                                                                                                            3                               4                   3                   3        13               81
                                                             i thought a f ull
                                                            day was too
                                                            much, it would be
R                                                           better done in 2
          Basic Shoppers            4/25/2012   Av erage                          Good                               Good                                      Good                             Y es                                                                      ov erwhelming   challenging     too long
C                                                           half day s, at the
                                                            end of the
                                                            session i f elt
                                                            ov erloaded                                                                                                                                                                                                                                                                    2                               3                   3                   3        11               69
                                                                                                                                                                                                                                       I think it might help people
                                                                                                                                                                                                                                       like my self who hav e
                                                                                                                                                                                                                                       nev er used SAP etc if the
                                                                                                                                                                                                                                       course was broken down
                                                                                                                                                                                                                                       more and deliv ered in a
                                                                                                                                                                                                                                       smaller group. Clerly
                                                                                                                                                                                                                                       some people had an
                                                                                                                                                                                                                I didn't know
                                                                                                                                                                                                Please                                 understanding of the
                                                                                                                                                                                                                what to expect
R                                                                                                                                                                                               select one                             sy stem in adv ance of the
          Basic Shoppers            4/25/2012   Av erage                          Good                               Good                                      Av erage                                         as this is a                                              ov erwhelming   too f ast       too long
C                                                                                                                                                                                               of the                                 session and theref ore
                                                                                                                                                                                                                totally new area
                                                                                                                                                                                                f ollowing...                          grasped it much quicker. I
                                                                                                                                                                                                                of work to me
                                                                                                                                                                                                                                       think more consideration
                                                                                                                                                                                                                                       needs to be giv en to
                                                                                                                                                                                                                                       indiv idual learning sty les.
                                                                                                                                                                                                                                       Perhaps the session could
                                                                                                                                                                                                                                       be deliv ered ov er half
                                                                                                                                                                                                                                       day s so as to av oid people
                                                                                                                                                                                                                                       f eeling ov erwhelmed.
                                                                                                                                                                                                                                                                                                                                           2                               3                   3                   2        10               63
                                                                                                                                                                                                                                       I think the course could
R                                                                                                                                                                                                                                      hav e been condensed a
          Basic Shoppers            4/25/2012   Av erage                          Very good                          Good                                      Good                             Y es                                                                      inf ormativ e   too long        interesting
C                                                                                                                                                                                                                                      little by getting through the
                                                                                                                                                                                                                                       exercises quicker.                                                                                  2                               4                   3                   3        12               75
R                                                                                                                                                                                                                                                                                         well
          Basic Shoppers            4/25/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        3                               3                   3                   3        12               75
R                                                                                                                                                                                                                                                                                         well
          Basic Shoppers            4/25/2012   Very good                         Very good                          Good                                      Very good                        Y es                                                                      ov erwhelming                   challenging
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   3                   4        15               94
                                                                                              The trainer                                                                                                                              I f ound it dif f icult to v iew
A                                                                                             presented well                                                                                                                           the inf ormation on the                            well                           interesting,
          SAP Intro                 4/24/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e                   enjoy able
P                                                                                             but could hav e                                                                                                                          trainers screen, a projector                       presented                      interactiv e
                                                                                              been f riendlier.                                                                                                                        would hav e been better.                                                                            3                               3                   3                   3        12             75
A         SAP Intro                 4/24/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      well            interesting                                      4                               4                   4                   4        16            100
P                                                           Time would hav e                                                                                                                                                                                              presented
                                                            been perf ect but
                                                            there was
                                                            another talk in
A         Shopping f or Expert                              between                                                                                                                                                                                                       well
                                    4/19/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                                      enjoy able      interactiv e
P         buy ers                                           "Purchasing                                                                                                                                                                                                   presented
                                                            Procedure" which
                                                            has cut of f
                                                            30min. Better do
                                                                                                                                                                                                                                                                                                                                           4                               4                   4                   4        16            100
                                                            this in a seperate
                                                                                                                                                                                                                WOULD WANT             A lot cov ered today , would
A         Shopping f or Expert
                                    4/19/2012   Good                              Good                               Av erage                                  Good                             No              EXTRA                  like to cov er it in bit size      inf ormativ e   challenging     too f ast
P         buy ers
                                                                                                                                                                                                                TRAINING               chuncks                                                                                             3                               3                   2                   3        11               69
                                                                                                                                                                                                                                       Great deal of inf ormation
                                                                                                                                                                                                                                       possibly start training
A         Shopping f or Expert
                                    4/19/2012   Good                              Very good                          Good                                      Good                             Y es                                   earlier to prov ide a longer       ov erwhelming   inf ormativ e   interesting
P         buy ers
                                                                                                                                                                                                                                       break in the middle or moer
                                                                                                                                                                                                                                       shorter breaks throughout                                                                           3                               4                   3                   3        13               81
A         Shopping f or Expert                                                                                                                                                                                                                                                            well
                                    4/19/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e                   interesting
P         buy ers                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   4        16            100
                                                            It was too long,
                                                                                                                                                                                                                                       Reduce course length, or
A         Shopping f or Expert                              could hav e been                                                                                                                                                                                                              well
                                    4/19/2012   Poor                              Very good                          Very good                                 Good                             Y es                                   of f er dif f erent speeds of      inf ormativ e                   too slow       interactiv e
P         buy ers                                           deliv ered in a                                                                                                                                                                                                               presented
                                                                                                                                                                                                                                       deliv ery .
                                                            half day .                                                                                                                                                                                                                                                                     1                               4                   4                   3        12               75
A         Training and ev ents
                                    4/18/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e   interesting     interactiv e
P         management                                                                                                                                                                                                                                                                                                                       3                               3                   3                   3        12               75
A         Training and ev ents                                                                                                                                                                                                                                                            well
                                    4/18/2012   Good                              Good                               Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e
P         management                                                                                                                                                                                                                                                                      presented                                        3                               3                   4                   3        13               81
A         Training and ev ents                                                                                                                                                                                                                                                            well
                                    4/18/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
P         management                                                                                                                                                                                                                                                                      presented                                        3                               3                   3                   3        12               75
A         Financial Reporting       4/17/2012   Av erage                          Good                               Good                                      Good                             Y es                                                                      inf ormativ e   too long        interactiv e                     2                               3                   3                   3        11               69
P
A         Financial Reporting       4/17/2012   Good                              Good                               Good                                      Good                             Y es                                                                      inf ormativ e   interesting     interactiv e                     3                               3                   3                   3        12               75
P
A                                                                                                                                                                                                                                                                                         well
          Financial Reporting       4/17/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   3        15               94
A         Financial Reporting       4/17/2012   Good                              Good                               Av erage                                  Good                             Y es                                                                      ov erwhelming   inf ormativ e   interactiv e                     3                               3                   2                   3        11               69
P
R         SAP Intro                 4/17/2012   Good                              Very good                          Good                                      Good                             Y es                                                                      well            interesting     interactiv e                     3                               4                   3                   3        13               81
C
R         SAP Intro                 4/17/2012   Very good                         Very good                          Good                                      Very good                        Y es                                                                      presented
                                                                                                                                                                                                                                                                          well            threatening     interactiv e                     4                               4                   3                   4        15               94
C
R                                                                                                                                                                                                                                                                         presented       well
          SAP Intro                 4/17/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   3        15               94
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 4/17/2012   Very good                         Very good                          Very good                                 Good                             Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   4                   3        15             94
R         SAP Intro                 4/17/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      challenging     enjoy able      interactiv e                     4                               4                   4                   4        16            100
C
R                                                                                                                                                                                                                                                                                         well
          SAP Intro                 4/17/2012   Very good                         Very good                          Good                                      Good                             Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                         presented                                        4                               4                   3                   3        14               88
R                                                                                                                                                                                                                                      Could hav e been deliv ered
          SAP Intro                 4/17/2012   Very good                         Very good                          Very good                                 Very good                        Y es                                                                      inf ormativ e   too long        interactiv e
C                                                                                                                                                                                                                                      in 1 hour 30 mins.                                                                                   4                 4                     4                  4                   16              100
                                                                                                                                                                                                                                                                                                                                          3.2               3.6                   3.3                3.3                 13.5             84.3            Apr-12



                                                                                                                                                                           Couldn't access
A                                                                                                                                                                          to do on own but                                                                                               well
          TEM                       3/22/2012   Very Good                         Very Good                          Very good                                 Very Good                        Y es                                                                      inf ormativ e
P                                                                                                                                                                          trainer demos                                                                                                  presented
                                                                                                                                                                           were good                                                                                                                                                       4                               4                   4                   4        16            100
                                                                                                                                                                                                                                                                                                                                                                    Feedback summary: Standard SAP courses




                                                                                                                        Would hav e may be                     Most of the
                                                                                                                        liked an example of                    exercises were
                                                                                      Clear and gav e                   what exactly f orms                    usef ul (some
                                                                                      easy to f ollow                   would look like rather                 perhaps too
R   Shopping f or Expert                                                                                                                                                                                                                             well
                            3/15/2012   Very Good                         Very Good   instructions.         Good        than a list of             Good        straightf orward to   Y es                                                                            interesting     interactiv e
C   Buy ers                                                                                                                                                                                                                                          presented
                                                                                      Friendly and                      inf ormation f or                      be needed. The
                                                                                      approachable.                     exercises, so I could                  demonstration
                                                                                                                        get used to where                      was perhaps
                                                                                                                        they would be f ound.                  enough f or #16).                                                                                                                                     4     4     3     3     14     88
                                                                                                                        Hard copy was good -
                                                                                                                         could hav e been
                                                                                                                                                                                                                                                                                                    It was a
                                                                                                                        better with a hard
                                                                                                                                                                                                                                                                                                    good,
                                                                                                                        copy of step by step
R   Shopping f or Expert                                                                                                                                                                                                                                             well                           inf ormativ e
                            3/15/2012   Very Good                         Very Good                         Good        guide but                  Good                              Y es                                                            inf ormativ e                   interactiv e
C   Buy ers                                                                                                                                                                                                                                                          presented                      and usef ul
                                                                                                                        with it changing all
                                                                                                                                                                                                                                                                                                    workshop -
                                                                                                                        the time I appreciate
                                                                                                                                                                                                                                                                                                    thank y ou!
                                                                                                                        it would be hard to do
                                                                                                                        so!                                                                                                                                                                                          4     4     3     3     14     88
R   Viewing & Maintaining                                                                                                                                                                                                                                            well
                            3/14/2012   Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                   interesting
C   Student inf o                                                                                                                                                                                                                                                    presented                                       3     3     3     3     12     75
R   Viewing & Maintaining                                                                                                                                                                                                                                            well
                            3/14/2012   Very Good                         Very Good   As alway s            Very good                              Very Good                         Y es                                                            inf ormativ e                   interactiv e
C   Student inf o                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                      Enjoy ed Roy 's
R   Viewing & Maintaining                                                                                                                                                                                                                                            well
                            3/14/2012   Very Good                         Very Good   humour during         Very good                              Good                              Y es                                                            inf ormativ e                   enjoy able     interesting
C   Student inf o                                                                                                                                                                                                                                                    presented
                                                                                      the day too!                                                                                                                                                                                                                   4     4     4     3     15     94
                                                                                      Excellent. Easy
R   Viewing & Maintaining                                                                                                                                                                                                                                            well                           interesting,
                            3/14/2012   Very Good                         Very Good   to ask questions      Very good                              Good                              Y es   -and more...                                             inf ormativ e                   enjoy able
C   Student inf o                                                                                                                                                                                                                                                    presented                      interactiv e
                                                                                      of .                                                                                                                                                                                                                           4     4     4     3     15     94
                                                                                                                                                                                                                    May be a case study
                                                                                                                                                                                                                    approach - same student
R   Viewing & Maintaining                                                             Great trainer -
                            3/14/2012   Very Good                         Very Good                         Very good                              Very Good                         Y es                           but with sev eral dif f erent    f un            too f ast
C   Student inf o                                                                     giv e him a bonus.
                                                                                                                                                                                                                    issues/problems to be
                                                                                                                                                                                                                    resolv ed in SAP                                                                                 4     4     4     4     16    100
A                                                   Okay , nice small                 Excellent, easy                   Need to look at                                                                                                                              well
    Sales                    3/9/2012   Good                              Good                              Good                                   Good        Easy to f ollow       Y es                           None                             inf ormativ e                   enjoy able
P                                                   group.                            to ask questions                  online v ersions still.                                                                                                                      presented                                       3     3     3     3     12     75
                                                    A little f ast f or               of .
                                                    me. I had
A                                                   trouble keeping
    Sales                    3/9/2012   Good                              Very Good                         Very good                              Very Good                         Y es                                                            challenging     too f ast       interactiv e
P                                                   up taking notes,
                                                    particularly on                                                                                                                                                                                                                                                  3     4     4     4     15     94
A                                                   the pathway s                                                                                                                                                                                                    well
    Sales                    3/9/2012   Very Good                         Very Good                         Very good                              Very Good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                                                         Some of the inf o on
                                                    Suf f icient time                                                   the data base that we
                                                    so as not to be                                                     were using was dated
A                                                                                                                                                                                                                                                                    well
    Financial reporting      3/8/2012   Very Good   boring and also       Very Good                         Good        - so f or eg couldnt       Very Good                         Y es                           None really                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented
                                                    time to practice                                                    show the actual
                                                    each bit                                                            inv oice in the cost
                                                                                                                        centre reports                                                                                                                                                                               4     4     3     4     15     94
A                                                                                                                                                                                                                                                                    well
    Financial reporting      3/8/2012   Very Good                         Very Good                         Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     3     3     14     88
A                                                                                                                                                                                                                                                                    well
    Financial reporting      3/8/2012   Very Good                         Very Good                         Good                                   Good                              Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented                                       4     4     3     3     14     88
A   Financial reporting      3/8/2012   Good                              Very Good                         Good                                   Av erage                          Y es                                                                                                                            3     4     3     2     12     75
P
A   Financial reporting      3/8/2012   Very Good                         Very Good                         Very good                              Good                              Y es                                                            well                                                            4     4     4     3     15     94
P                                                                                                                                                                                           Y es - really                                            presented
A                                                                                                                                                                                           usef ul and                                                              well
    Financial reporting      3/8/2012   Very Good                         Very Good                         Very good                              Good                              Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                           cov ered all areas                                                       presented
                                                                                                                                                                                            i require f or                                                                                                           4     4     4     3     15     94
                                                                                                                                                               Good idea to do              reporting
                                                                                                                        Hav en't looked at
A                                                                                                                                                              exercises so y ou                                                                     well
    SAP Intro                3/8/2012   Good        Excellent             Very Good   Excellent             Good        online training            Good                              Y es                           No                                               enjoy able      interactiv e
P                                                                                                                                                              know what y ou                                                                        presented
                                                                                                                        material y et.
                                                                                                                                                               are doing.                                                                                                                                            3     4     3     3     13     81
                                                                                                                                                                                                                    It seemed a little short -
A
    SAP Intro                3/8/2012   Very Good                         Very Good                         Very good                              Very Good                         Y es                           may be some slightly more        enjoy able                                     thanks
P
                                                                                                                                                                                                                    complex tasks towards end.                                                                       4     4     4     4     16    100
                                                                                      Explanation of                    It was usef ul to be
A
    SAP Intro                3/8/2012   Very Good                         Very Good   processes was         Very good   able to see the            Very Good                         Y es                                                            enjoy able      interesting     interactiv e
P
                                                                                      v ery clear.                      process on-screen.                                                                                                                                                                           4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    well
    SAP Intro                3/8/2012   Good                              Very Good                         Good                                   Av erage                          Y es                                                            inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                    presented                                       3     4     3     2     12     75
A                                                                                                                                                                                                                                                                    well
    SAP Intro                3/8/2012   Good                              Very Good                         Very good                              Good                              Y es                                                            inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                    presented                                       3     4     4     3     14     88
A                                                                                                                                                                                                                                                                    well
    SAP Intro                3/8/2012   Very Good                         Very Good                         Very good                              Very Good                         Y es                                                            inf ormativ e                   enjoy able     interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A   SAP Intro                3/8/2012   Good                              Good                              Very good                              Good                              Y es                                                            inf ormativ e   interesting     interactiv e                    3     3     4     3     13     81
P
A   SAP Intro                3/8/2012   Good                              Good                              Good                                   Good                              Y es                                                            well            interactiv e                                    3     3     3     3     12     75
P
R   Shopping f or Basic                                                                                                                                                                                                                              presented       well
                             3/6/2012   Good                              Very Good                         Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
C   Shoppers                                                                                                                                                                                                                                                         presented                                       3     4     3     3     13     81
                                                                                                                        The online sy stem
R   Shopping f or Basic                                                                                                                                                                                                                                              well
                             3/6/2012   Very Good                         Very Good                         Av erage    didnt seem to be           Good                              Y es                                                            inf ormativ e                   enjoy able
C   Shoppers                                                                                                                                                                                                                                                         presented
                                                                                                                        working                                                                                                                                                                                      4     4     2     3     13     81
                                                                                                                        Hard copies with
R   Shopping f or Basic                                                                                                 steps of how to carry                                                                                                                        well
                             3/6/2012   Very Good                         Very Good                         Good                                   Very Good                         Y es                                                            inf ormativ e                   interactiv e
C   Shoppers                                                                                                            out the tasks would                                                                                                                          presented
                                                                                                                        hav e been usef ul                                                                                                                                                                           4     4     3     4     15     94
                                                                                                                        I would hav e                          The exercises we
                                                                                                                        pref erred to get the                  were able to do
                                                                                                                        f ull guide as easier to               were f ine, but                                      Problems with the training
                                                                                                                        ref er to when just                    due to problems                                      sy stem reduced the
R   Shopping f or Basic                                                                                                                                        with training
                             3/6/2012   Good                              Good                              Av erage    getting to grips with      Av erage                          Y es                           ef f ectiv eness of the          inf ormativ e   challenging     interactiv e
C   Shoppers                                                                                                                                                   sy stem
                                                                                                                        new sy stem. Easier                                                                         training. Some parts of the
                                                                                                                        to use online notes                    some of them                                         training sy stem didnt work.
                                                                                                                        once it is more                        didnt work
                                                                                                                        f amiliar.                             theref ore was
                                                                                                                                                                                                                                                                                                                      3     3     2     2     10     63
                                                                                                                                                               conf using                                                                                                                                                                                 Mar-12
                                                                                                                                                                                                                                                                                                                    3.6   3.8   3.4   3.2   14.1   88.1


    Viewing and
A                                                                                                                                                                                                                                                                    well
    Maintaining Student     2/15/2012   Good                              Very good                         Good                                   Good                              Y es                                                            inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                    presented
    inf ormation                                                                                                                                                                                                                                                                                                     3     4     3     3     13     81
    Viewing and
A
    Maintaining Student     2/15/2012   Good                              Very good                         Good                                   Good                              Y es                           ov er 2 day s                    inf ormativ e
P
    inf ormation                                                                                                                                                                                                                                                                                                     3     4     3     3     13     81
    Viewing and
A                                                                                                                                                                                                                                                                    well
    Maintaining Student     2/15/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented
    inf ormation                                                                                                                                                                                                                                                                                                     4     4     4     4     16    100
    Viewing and
A                                                                                                                                                                                                                                                                    well
    Maintaining Student     2/15/2012   Good                              Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                    presented
    inf ormation                                                                                                                                                                                                                                                                                                     3     4     4     4     15     94
    Viewing and
A
    Maintaining Student     2/15/2012   Av erage                          Av erage                          Av erage                               Av erage                          No                                                              too slow        boring          unsuitable
P
    inf ormation                                                                                                                                                                                                                                                                                                     2     2     2     2      8     50
A   SAP Intro               2/13/2012   Good                              Very good                         Very good                              Good                              Y es                                                            inf ormativ e   interesting     interactiv e                    3     4     4     3     14     88
P
R   Sales                    2/8/2012   Very good                         Very good                         Good                                   Very good                         Y es                                                            inf ormativ e   interesting     interactiv e                    4     4     3     4     15     94
C
R   Sales                    2/8/2012   Good                              Good                              Good                                   Av erage                          Y es                                                            well            interesting                                     3     3     3     2     11     69
C
R                                                                                                                                                                                                                                                    presented       well
    Sales                    2/8/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Sales                    2/8/2012   Very good                         Very good                         Good                                   Very good                         Y es                           None, really good day !          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     3     4     15     94
R                                                                                                                                                                                                                                                                    well
    Sales                    2/8/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                                                                                                                                                    The course was v ery good
                                                                                                                                                                                                                    but there is alot of new
                                                                                                                                                                                                                    inf ormation to take in, I
                                                                                                                                                                                                                    f ound
                                                                                                                                                                                                                    that I f ollowed it and could
                                                                                                                                                                                                                    nav igate the screens but
                                                                                                                                                                                                                    with there being so many , I
                                                                                                                                                                                                                    could
R
    Financial reporting      2/7/2012   Very good                         Very good                         Good                                   Very good                         Y es                           hav e used a guide to all of     inf ormativ e   challenging     interactiv e
C
                                                                                                                                                                                                                    the buttons that I will
                                                                                                                                                                                                                    encounter. Some were on
                                                                                                                                                                                                                    the handout but others I
                                                                                                                                                                                                                    drew f or f uture ref erence
                                                                                                                                                                                                                    on the handout. Only a
                                                                                                                                                                                                                    minor thing though, other
                                                                                                                                                                                                                    wise the course was v ery
                                                                                                                                                                                                                    good.
                                                                                                                                                                                                                                                                                                                     4     4     3     4     15     94
R                                                                                                                                                                                                                                                                    well
    Financial reporting      2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Financial reporting      2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting    interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Financial reporting      2/7/2012   Good                              Very good                         Good                                   Very good                         Y es                           None                             inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       3     4     3     4     14     88
R                                                                                                                                                                                                                                                                    well
    Financial reporting      2/7/2012   Good                              Very good                         Good                                   Good                              Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       3     4     3     3     13     81
R                                                                                                                                                                                                                                                                    well
    Financial reporting      2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                    Each section was                                                                                           easy to use and
                                                    giv en enough                                                                                              it was v ery good
                                                    time to digest,                   well inf ormed and                                                       that we were able
                                                    inf ormation was                  was able to giv e                                                        to use the actual
R
    SAP Intro                2/7/2012   Very good   introduced slowly     Very good   specif ic             Very good                              Very good   screens that we       Y es                                                            inf ormativ e   interesting     interactiv e
C
                                                    and built on                      examples when                                                            will be using to
                                                    things we had                     asked.                                                                   complete the
                                                    already seen or                                                                                            excercises
                                                    used.                                                                                                                                                                                                                                                            4     4     4     4     16    100
                                                                                      Very attentiv e.
                                                                                      Unf ortunately , I
                                                                                      was late to the
                                                                                      session (as I had
R                                                                                     to pop back to                                                                                                                                                                 well
    SAP Intro                2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                     my of f ice) and                                                                                                                                                               presented
                                                                                      Roy was able to
                                                                                      get me up to
                                                                                      speed as well as
                                                                                      helping others.                                                                                                                                                                                                                4     4     4     4     16    100
                                                                                                                                                                                                                    The only comment I could
                                                                                                                                                                                                                    make is to speed up
                                                                                                                                                                                                                    exercises, but I also
R                                                                                                                                                                                                                                                                    well
    SAP Intro                2/7/2012   Good                              Very good                         Very good                              Very good                         Y es                           appreciate people mov e at       inf ormativ e                   too slow
C                                                                                                                                                                                                                                                                    presented
                                                                                                                                                                                                                    dif f erent speeds so
                                                                                                                                                                                                                    understand it's dif f icult.
                                                                                                                                                                                                                                                                                                                     3     4     4     4     15     94
R                                                                                                                                                                                                                                                                    well
    SAP Intro                2/7/2012   Very good                         Very good                         Very good                              Good                              Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     3     15     94
R                                                                                                                                                                                                                                                                    well
    SAP Intro                2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                           no                               inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    SAP Intro                2/7/2012   Very good                         Very good                         Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     3     3     14     88
R                                                                                                                                                                                                                                                                    well
    SAP Intro                2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                        4     4     4     4     16    100
R   SAP Intro                2/7/2012   Very good                         Very good                         Very good                              Very good                         Y es                           no                               inf ormativ e   challenging     interactiv e                     4     4     4     4     16    100
C                                                                                                                                                                                                                                                                                                                   3.6   3.9   3.6   3.6   14.6   91.5   Feb-12



R   Online expenses         1/31/2012   Good                              Very good                         Very good                              Good                              Y es                                                            f un            interesting     interactiv e                    3     4     4     3     14     88
C
R   CRM Interaction
                            1/23/2012   Good                              Good                              av erage                               Good                              Y es                                                            inf ormativ e   interesting     interactiv e
C   centre                                                                                                                                                                                                                                                                                                           3     3     2     3     11     69
R   CRM Interaction                                                                                                                                                                                                                                                  well
                            1/23/2012   Very good                         Very good                         Very good                              Very good                         Y es                           no                               inf ormativ e                   interactiv e
C   centre                                                                                                                                                                                                                                                           presented                                       4     4     4     4     16    100
R   CRM Interaction                                                                                                                                                                                                                                                  well
                            1/23/2012   Very good                         Very good                         Good                                   Good                              Y es                                                            inf ormativ e
C   centre                                                                                                                                                                                                                                                           presented                                       4     4     3     3     14     88
A   Sales                   1/19/2012   Very good                         Good                              Good                                   Good                              Y es                                                            well            challenging     interactiv e                    4     3     3     3     13     81
P
A   Sales                   1/19/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            presented
                                                                                                                                                                                                                                                     well            interesting     interactiv e                    4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                    presented       well
    Sales                   1/19/2012   Very good                         Good                              Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     3     3     3     13     81
A                                                                                                                                                                                                                                                                    well
    Sales                   1/19/2012   Good                              Good                              Very good                              Good                              Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented                                       3     3     4     3     13     81
A   Sales                   1/19/2012   Av erage                          Good                              Good                                   Good                              Y es                                                            inf ormativ e   challenging     interesting                     2     3     3     3     11     69
P
A                                                                                                                                                                                                                                                                    well
    Sales                   1/19/2012   Very good                         Very good                         Very good                              Good                              Y es                                                            inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     3     15     94
A   Viewing and
                            1/18/2012   Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e   interactiv e    boring
P   Maintaining SLCM                                                                                                                                                                                                                                                                                                 3     3     3     3     12     75
A   Viewing and                                                                                                                                                                                                                                                      well
                            1/18/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   boring
P   Maintaining SLCM                                                                                                                                                                                                                                                 presented                                       4     4     4     4     16    100
                                                                                      EXCELLENT
A   Viewing and                                                                                                                                                                                                                                                      well
                            1/18/2012   Very good                         Very good   WITH ENDLESS          Very good                              Very good                         Y es                                                            inf ormativ e                   challenging
P   Maintaining SLCM                                                                                                                                                                                                                                                 presented
                                                                                      PATIENCE                                                                                                                                                                                                                       4     4     4     4     16    100
A   Viewing and
                            1/18/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   interesting     interactiv e
P   Maintaining SLCM                                                                                                                                                                                                                                                                                                 4     4     4     4     16    100
                                                                                                                                                                                                                    not really ; bind the help
A   Viewing and                                                                                                                                                                                                                                                      well
                            1/18/2012   Very good                         Very good                         Very good                              Very good                         Y es                           guides would be nice, but        inf ormativ e
P   Maintaining SLCM                                                                                                                                                                                                                                                 presented
                                                                                                                                                                                                                    nit picking.                                                                                     4     4     4     4     16    100
A   Viewing and                                                                                                                                                                                                                                                      well
                            1/18/2012   Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
P   Maintaining SLCM                                                                                                                                                                                                                                                 presented                                       3     3     3     3     12     75
A   Viewing and                                                                                                                                                                                                                                                      well
                            1/18/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting    interactiv e
P   Maintaining SLCM                                                                                                                                                                                                                                                 presented                                       4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    well
    Financial reporting     1/17/2012   Good                              Good                              Very good                              Good                              Y es                                                            inf ormativ e
P                                                                                                                                                                                                                                                                    presented                                       3     3     4     3     13     81
A                                                                                                                                                                                                                                                                    well
    Financial reporting     1/17/2012   Very good                         Very good                         Good                                   Good                              Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     3     3     14     88
A                                                                                                                                                                                                                   Room was a bit chilly ,                          well
    Financial reporting     1/17/2012   Good                              Very good                         Good                                   Good                              Y es                                                            inf ormativ e                   boring
P                                                                                                                                                                                                                   especially af ter a whole                        presented                                       3     4     3     3     13     81
                                                                                                                        It was usef ul to hav e                                                                     day .
A                                                                                                                       a notes handout to                                                                                                                           well                           Better than
    SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Good                              Y es                                                            inf ormativ e                   interesting
P                                                                                                                       ref er to whilst going                                                                                                                       presented                      P2P training.
                                                                                                                        through the training.                                                                                                                                                                        4     4     4     3     15     94
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                                                                                                                            So many things
A                                                                                                                                                                                           began to f all into                                                      well
    SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   enjoy able
P                                                                                                                                                                                           place f or the f irst                                                    presented
                                                                                                                                                                                            time!                                                                                                                    4     4     4     4     16    100
                                                                                      Very calm and
                                                                                      gav e simple
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Very good                         Very good   precise               Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented
                                                                                      instructions.
                                                                                      Easy to f ollow                                                                                                                                                                                                                4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Good                              Very good                         Very good                              Good                              Y es                           n/a                              inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                    presented                                       3     4     4     3     14     88
A   SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                                  good             4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Good                              Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       3     4     4     4     15     94
A   SAP Intro               1/17/2012   Very good                         Good                              Good                                   Good                              Y es                                                            inf ormativ e   too slow        interactiv e                    4     3     3     3     13     81
P
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                                                                                               Very usef ul to do
A                                                                                                                                                                                                                                                    well
    SAP Intro               1/17/2012   Good                              Very good                         Very good                              Very good   the exercises         Y es                                                                            too slow        interactiv e
P                                                                                                                                                                                                                                                    presented
                                                                                                                                                               ourself .                                                                                                                                              3     4     4     4     15     94
A   SAP Intro               1/17/2012   Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e   interactiv e                                     3     3     3     3     12     75
P                                                                                                                                                                                                                                                                                                                   3.6   3.7   3.6   3.5   14.4   89.8   Jan-12



A                                                                                                                                                                                                                                                                    well
    TEM                     ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A   TEM                     ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   enjoy able      interactiv e                    4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                    well
    TEM                     ########    Very good                         Very good                         Very good                              Good                              Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     3     15     94
A   CRM Interaction                                                                                                                                                                                                                                                  well
                            ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
P   Centre                                                                                                                                                                                                                                                           presented                                       4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                  well
                            ########    Very good   Fluid - good pace     Very good                         Very good                              Very good   Easy to f ollow       Y es                                                            inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                           presented                                       4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                  well
                            ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                   too short      interactiv e
P   Centre                                                                                                                                                                                                                                                           presented                                       3     3     3     3     12     75
R   View & Maintain SLCM    12/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   interesting     interactiv e                    4     4     4     4     16    100
C
R                                                   Hav ing a small
    Financial Reporting     12/6/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   interesting     interactiv e
C                                                   group was ideal                                                                                                                                                                                                                                                  4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Financial Reporting     12/6/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                                                                                               Usef ul to back
R                                                                                     Very patient and                                                         up what trainer                                                                                       well
    SAP Intro               12/6/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                     helpf ul                                                                 had been going                                                                                        presented
                                                                                                                                                               through                                                                                                                                               4     4     4     4     16    100
                                                                                      Very helpf ul and
R                                                                                                                                                                                                                                                                    well
    SAP Intro               12/6/2011   Very good                         Very good   made it easy to       Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented
                                                                                      understand.                                                                                                                                                                                                                     4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                    3.9   3.9   3.9   3.8   15.5   97.2   Dec-11



A                                                                                                                                                                                                                                                                    Well
    Sales                   ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e
P                                                                                                                                                                                                                                                                    presented                                       3     3     3     3     12     75
A                                                                                                                                                                                                                                                                    Well
    Sales                   ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    Well
    Sales                   ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A   Sales                   ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                                                   3     3     3     3     12     75
P
A   Sales                   ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   interesting     interactiv e                    4     4     4     4     16    100
P                                                                                                                                                                                           Was a v ery good
R   View and Maintain                                                                                                                                                                       course deliv ered                                                                        Well
                            ########    Very good                         Very good                         Good                                   Very good                         Y es                                                            Fun             Inf ormativ e
C   Student Inf ormation                                                                                                                                                                    by an excellent                                                                          presented
                                                                                                                                                                                            trainer                                                                                                                  4     4     3     4     15     94
                                                                                                                        Found more up to
R   View and Maintain                                                                                                   date online, handout                                                                                                                         Well                           Enjoy able,
                            ########    Very good                         Very good                         Good                                   Good                              Y es                                                            Fun                             Challenging
C   Student Inf ormation                                                                                                whre theref ore                                                                                                                              presented                      interesting
                                                                                                                        obsolete                                                                                                                                                                                     4     4     3     3     14     88
                                                                                                                                                                                            Thought we would
                                                                                                                                                                                            drill down into
                                                                                                                                                                                            items and v iew
                                                                                                                                                                                            inv oices but
A
    Financial reporting     ########    Good                              Good                              Good                                   Good                              No     scanned                 room was too hot                 inf ormativ e
P
                                                                                                                                                                                            documents are
                                                                                                                                                                                            not
                                                                                                                                                                                            av ailable on test
                                                                                                                                                                                            sy stem                                                                                                                  3     3     3     3     12     75
A                                                                                                                                                                                                                                                                    well
    Financial reporting     ########    Very good                         Good                              Very good                              Good                              Y es                                                            inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                    presented                                       4     3     4     3     14     88
A   Financial reporting     ########    Good                              Good                              Good                                   Good                              Y es                                                            challenging                                                     3     3     3     3     12     75
P
A                                                                                                                                                                                                                                                                    well
    Financial reporting     ########    Good                              Good                              Good                                   Very good                         Y es                                                            inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                    presented                                       3     3     3     4     13     81
A                                                                                                                                                                                                                                                                    well
    Financial reporting     ########    Good                              Good                              Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                    presented                                       3     3     4     4     14     88
A                                                                                                                                                                                                                                                                    well
    Financial reporting     ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
A                                                                                                                                                                                                                                                                    well
    SAP Intro               ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                    presented                                       3     3     3     3     12     75
A                                                                                                                                                                                                                                                                    well
    SAP Intro               ########    Good                              Good                              Good                                   Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                       3     3     3     4     13     81
A   SAP Intro               ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e   interactiv e    boring                          3     3     3     3     12     75
P
A                                                                                     Very                                                                     Good to get
    SAP Intro               ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e   interesting     interactiv e
P                                                                                     knowledgeable                                                            hands on practice                                                                                                                                     4     4     4     4     16    100
A   SAP Intro               ########    Good                              Good                              Good                                   Good                              Y es                                                            inf ormativ e                                                   3     3     3     3     12     75
P                                                                                                                                                                                                                   I did local training and
                                                                                                                                                                                                                    ev ent training - theref ore I
A                                                                                                                                                                                                                   had really already cov ered      well
    SAP Intro               ########    Good                              Good                              Good                                   Good                              Y es                           all of what was cov ered                         boring
P                                                                                                                                                                                                                                                    presented
                                                                                                                                                                                                                    within this course.
                                                                                                                                                                                                                    Howev er I was still told to                                                                     3     3     3     3     12     75
A                                                                                                                                                                                                                   attend?                                          well
    SAP Intro               ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                    presented                                        4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                    3.5   3.4   3.4   3.5   13.8   85.9   Nov -11



R                                                                                                                                                                                                                                                                    well
    Sales                   ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Sales                   ########    Very good                         Very good   Very helpf ul         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
                                                                                      hard to say
                                                                                      really as he had                                                                                                              not sure - as i susppect it
                                                                                      alot to cov er in                 hav e had little                                                    y es - lots but too     would be best tailored to
A   View and Maintain                               too much to learn                 one session - so
                            ########    Av erage                          Good                              Good        opportunity to look at     Good                              Y es   little time to          personal needs so at least       ov erwhelming   too f ast
P   Student Inf ormation                            in one day                        my mark does                      them                                                                absorb inf o            gav e ov erv iew of
                                                                                      not really ref lect                                                                                                           possibilities
                                                                                      a problem with                                                                                                                                                                                                                 2     3     3     3     11     69
                                                                                      him
                                                                                                                                                                                                                    I f elt the course was try ing
                                                                                                                                                                                                                    to cov er too much in one
                                                    I f elt there was a
                                                                                                                                                                                                                    day which led to it f eeling
A   View and Maintain                               lot of inf ormation
                            ########    Poor                              Good                              Very good                              Good                              Y es                           rushed. It would be nice to      inf ormativ e   too f ast       interesting    interactiv e
P   Student Inf ormation                            to be absorbed in
                                                                                                                                                                                                                    be able to choose the bits
                                                    one day .
                                                                                                                                                                                                                    that y ou are likely to need
                                                                                                                                                                                                                    in y our own particular job.                                                                     1     3     4     3     11     69
A   View and Maintain                                                                                                                                                                                                                                                well
                            ########    Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
P   Student Inf ormation                                                                                                                                                                                                                                             presented                                       4     4     4     4     16    100
                                                    The length of the                                                                                                                       Nothing on the
A   View and Maintain
                            ########    Av erage    course was v ery      Very good                         Very good                              Av erage                          No     course is                                                ov erwhelming   boring          unsuitable
P   Student Inf ormation
                                                    v ery long                                                                                                                              relev ant to my                                                                                                          2     4     4     2     12     75
A   View and Maintain                                                                                                                                                                       role.                                                                    well
                            ########    Very good                         Good                              Very good                              Very good                         Y es                                                            inf ormativ e                   challenging
P   Student Inf ormation                                                                                                                                                                                                                                             presented                                       4     3     4     4     15     94
R                                                                                                                                                                                                                                                                    well
    Financial reporting     10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    Financial reporting     10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Good                              Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     3     15     94
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Good                              Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       3     4     4     4     15     94
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                    presented                                       4     4     4     4     16    100
R                                                                                                                                                                                                                                                                    well                           interesting,
    SAP Intro               10/7/2011   Very good                         Very good                         Very good                              Very good                         Y es                                                            inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                    presented                      interactiv e     4     4     4     4     16    100
                                                    relaxed - which
R                                                   meant no                                                                                                                                                                                                         well                           interesting,
    SAP Intro               10/7/2011   Very good                         Very good   see abov e            Very good   easy to f ollow            Good                              Y es                                                            inf ormativ e                   enjoy able
C                                                   pressure -                                                                                                                                                                                                       presented                      interactiv e
                                                    enhanced learning                                                                                                                                                                                                                                                4     4     4     3     15     94
                                                    Nicely paced,                                                       Very good use of                                                    I didn't hav e any
                                                                                      Gav e clear                                                              Manageable and
                                                    enough time to                                                      words backed with                                                   prior
R                                                                                     inf ormation, v ery                                                      pertinant to                                                                                          well
    SAP Intro               10/7/2011   Very good   digest the            Very good                         Very good   v isual                    Very good                         Y es   expectations but                                         inf ormativ e                   interactiv e
C                                                                                     helpf ul assisting                                                       consolodating the                                                                                     presented
                                                    material and do                                                     representations of                                                  f ound the course
                                                                                      with the exercises                                                       learning
                                                    the exercises                                                       the screens                                                         v ery inf ormativ e                                                                                                       4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                    3.6   3.8   3.9   3.7   15.0   93.8   Oct-11
                                                                                                                                                                                                                                                                                                                                                                                 Feedback summary: Standard SAP courses




                                                   New to
                                                                                      Andrew was clear
                                                   SAP/Univ ersity                                                                                              Details within                                                                                                                                  challenging,
                                                                                      in his guidance                                                                                                  New to sy stems -
A   TEM Clerk and                                  sy stems - f ound                                                    Well laid out and                       handout - worked                                                                                                                 well           enjoy able,
                           9/30/2011   Very good                          Very good   and giv ing any       Very good                               Very good                          Y es             v ery good and                                           f un            inf ormativ e
P   Administrator                                  handouts and                                                         clear handouts                          together through                                                                                                                 presented      interesting,
                                                                                      additional                                                                                                       clear training
                                                   training input                                                                                               training session                                                                                                                                interactiv e
                                                                                      inf ormation
                                                   v ery clear                                                                                                                                                                                                                                                                    4     4     4     4     16    100
A   TEM Clerk and                                                                     Very                                                                                                                                                                                       well
                           9/30/2011   Very good                          Very good                         Very good   Excellent                   Very good                          Y es                                                                      inf ormativ e                   interactiv e
P   Administrator                                                                     knowledgeable                                                                                                                                                                              presented                                        4     4     4     4     16    100
R   CRM Interaction                                                                                                                                                                                                                                                              well
                           9/16/2011   Very good                          Very good                         Good                                    Very good                          Y es                                                                      inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                                                                       presented                                        4     4     3     4     15     94
R   CRM Interaction                                                                                                                                                                                                           training v enue was v ery                          well
                           9/16/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                    cold!                                              presented                                        4     4     4     4     16    100
                                                                                      Helped with
A
    Sales                  9/15/2011   Very good                          Very good   urgent issue -        Very good                               Very good                          Y es                                                                      inf ormativ e   challenging     interactiv e
P
                                                                                      f ollowing training                                                                                                                                                                                                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                well
    Sales                  9/15/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
                                                                                                                                                                                                                              ev ery thing was shown
    Viewing and
R                                                                                                                                                                                                                             quite quickly and not
    Maintaining student    9/14/2011   Good                               Good                              Good                                    Av erage                           Y es                                                                      inf ormativ e   f orgettable
C                                                                                                                                                                                                                             practised much, easy to
    inf ormation
                                                                                                                                                                                                                              f orget.                                                                                            3     3     3     2     11     69
    Viewing and
R
    Maintaining student    9/14/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e   interactiv e
C
    inf ormation                                                                                                                                                                                                                                                                                                                  3     4     4     4     15     94
    Viewing and
R                                                                                                                                                                                                                                                                                well
    Maintaining student    9/14/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   too long
C                                                                                                                                                                                                                                                                                presented
    inf ormation                                                                                                                                                                                                                                                                                                                  4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                well
    Financial Reporting    9/13/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
                                                                                                                                                                                                                              more or extended
A                                                                                                                                                                                                                             exercises rather than                              well
    SAP Intro              9/13/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
P                                                                                                                                                                                                                             presentation regarding SAP                         presented
                                                                                                                                                                                                                              history                                                                                             4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                well
    SAP Intro              9/13/2011   Very good                          Good                              Good                                    Good                               Y es                                                                      inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     3     3     3     13     81
A                                                                                                                                                                                                                                                                                well
    SAP Intro              9/13/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
A   SAP Intro              9/13/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      well            challenging     interactiv e                     3     4     4     4     15     94
P
A                                                                                                                                                                                                                                                                presented       well
    SAP Intro              9/13/2011   Very good                          Very good                         Very good                               Av erage                           Y es                                   Training v enue was noisy          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                         4     4     4     2     14     88
                                                                                                                                                                                                                                                                                                                                 3.8   3.9   3.8   3.7   15.1   94.6   Sep-11



A   SAP Intro and                                                                                                                                                                                                                                                                well
                           8/24/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P   Purchasing                                                                                                                                                                                                                                                                   presented                                        4     4     4     4     16    100
                                                                                                                        it would be better if
A                                                                                                                       handouts were                                                                                                                                            well
    Sales                  8/19/2011   Good                               Good                              Good                                    Good                               Y es                                                                      ov erwhelming                   challenging
P                                                                                                                       dif f erent colours f or                                                                                                                                 presented
                                                                                                                        easier ref erence                                                                                                                                                                                         3     3     3     3     12     75
A   Sales                  8/19/2011   Good                               Good                              Very good                               Good                               Y es                                                                                                                                       3     3     4     3     13     81
P                                                  The course ran
A                                                                                                                                                                                                                                                                                well
    Sales                  8/19/2011   Very good   v ery well and to      Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                presented
                                                   a good steady                                                                                                                                                                                                                                                                  4     4     4     4     16    100
A   Sales                  8/19/2011   Good        pace.                  Good                              Very good                               Good                               Y es                                                                      inf ormativ e   too long        interactiv e                     3     3     4     3     13     81
P                                                  The course was
                                                   too long, by
    Viewing and                                    around 3pm i had
A                                                  stopped taking in                                                    weren't ref erred to                                                                                  timing, split the course
    Maintaining student    8/17/2011   Poor                               Good                              Poor                                    Good                               Y es                                                                      ov erwhelming   inf ormativ e   too long
P                                                  the inf ormation                                                     enough                                                                                                down
    inf ormation
                                                   giv en to me. this
                                                   is no f ault of                                                                                                                                                                                                                                                                1     3     1     3      8     50
                                                   Andy s                                                                                                                                              A lot of
    Viewing and
A                                                                                                                                                                                                                             Run the training ov er 2
    Maintaining student    8/17/2011   Very good                          Very good                         Very good                               Very good                          No              inf ormation to                                           challenging
P                                                                                                                                                                                                                             day s.
    inf ormation                                                                                                                                                                                       take in, in one                                                                                                            4     4     4     4     16    100
    Viewing and                                                                                                                                                                                        day .
A
    Maintaining student    8/17/2011   Very good                          Very good                         Very good                               Good                               Y es
P
    inf ormation                                                                                                                                                                                                                                                                                                                  4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                well
    Financial reporting    8/16/2011   Good                               Good                              Good                                    Good                               Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        3     3     3     3     12     75
                                                                                                                                                                                                                               training v enue: I am not
                                                                                                                                                                                                                              sure what it is but the room
                                                                                                                                                                                                                              makes my ey es sting and
A                                                                                                                                                                                                                                                                                well
    Financial reporting    8/16/2011   Very good                          Very good                         Very good                               Very good                          Y es                                   I f eel v ery tired to the f act   inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                                                              where I could literally f all
                                                                                                                                                                                                                              asleep. This is not the
                                                                                                                                                                                                                              trainer or the content                                                                              4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                well
    Financial reporting    8/16/2011   Av erage                           Good                              Good                                    Av erage                           Y es                                                                      inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                presented                                        2     3     3     2     10     63
A   Financial reporting    8/16/2011   Very good                          Good                              Good                                    Av erage                           Y es                                                                      inf ormativ e   too long        interactiv e                     4     3     3     2     12     75
P
A   Financial reporting    8/16/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      challenging     enjoy able      interesting                      4     4     4     4     16    100
P                                                  Great f lowing
                                                   introduction to                                                      The course guides
A                                                  SAP, excellent                                                                                                                                                                                                                well
    SAP Intro              8/16/2011   Very good                          Very good                         Very good   complemented the            Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                  pace (not too                                                                                                                                                                                                                 presented
                                                                                                                        training.
                                                   slow, not too                                                                                                                                                                                                                                                                  4     4     4     4     16    100
A   SAP Intro              8/16/2011   Good        f ast).                Very good                         Very good                               Good                               Y es                                                                      well            interesting     interactiv e                     3     4     4     3     14     88
P                                                  didnt giv e us too                                                                                                                                                                                            presented
                                                   much time to do
A                                                  tasks...mov ed                                                                                                                                                                                                                well
    SAP Intro              8/16/2011   Good                               Good                              Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                  on swif tly , which                                                                                                                                                                                                           presented
                                                   kept momentum                                                                                                                                                                                                                                                                  3     3     4     4     14     88
A                                                  going.                                                                                                                                                                                                                        well
    SAP Intro              8/16/2011   Very good                          Very good                         Very good                               Good                               Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     3     15     94
A   SAP Intro              8/16/2011   Good                               Good                              Good                                    Good                               Y es                                                                                                                                       3     3     3     3     12     75
P                                                  Was deliv ered at                  Very clear and
                                                                                                                        Explained on line
A   CRM Interaction                                a v ery good                       patient, explained                                                        Fairly easy to                                                                                                   well
                           8/15/2011   Very good                          Very good                         Very good   materials and how to        Very good                          Y es                                                                      inf ormativ e                   interesting
P   Centre                                         pace, with                         things in enought                                                         understand                                                                                                       presented
                                                                                                                        access them
                                                   opportunity f or                   detail f or                                                                                                                                                                                                                                 4     4     4     4     16    100
A   CRM Interaction                                questions                          "learners"                                                                                                                                                                                 well
                           8/15/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      inf ormativ e                   interesting
P   Centre                                                                                                                                                                                                                                                                       presented                                        4     4     3     3     14     88
                                                                                                                        Although I appreciate
                                                                                                                        the greener approach
                                                                                                                        and the f act that the
A   CRM Interaction                                                                                                     inf ormation goes out                                                                                                                                    well
                           8/15/2011   Very good                          Very good                         Av erage    of date I do pref er        Very good                          Y es                                                                      inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                                       presented
                                                                                                                        the handouts f or
                                                                                                                        when I just start to
                                                                                                                        work with a new                                                                                                                                                                                           4     4     2     4     14     88
A   CRM Interaction                                                                                                     sy stem
                           8/15/2011   Good                               Good                              Av erage                                Av erage                           Y es                                                                      inf ormativ e   challenging     too f ast
P   Centre                                                                                                                                                                                                                                                                                                                         3     3     2     2     10     63
                                                                                                                                                                                                                                                                                                                                 3.4   3.5   3.4   3.3   13.6   85.2   Aug-11



                                                                                      Very helpf ul and
                                                   A f air bit to take                explained each
                                                   in but def initely a               process and step
A                                                                                                                                                                                                                                                                                well
    Purchasing 1 + 2       7/20/2011   Good        good idea to do it     Very good   clearly , apply ing   Good                                    Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented
                                                   as a one day                       processes to real
                                                   course.                            lif e of f ice
                                                                                      situations.                                                                                                                                                                                                                                 3     4     3     4     14     88
R                                                                                                                                                                                                                                                                                                well
    Sales                  7/14/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      f un            inf ormativ e
C                                                                                                                                                                                                                                                                                                presented                        4     4     4     4     16    100
                                                   It could hav e
                                                   been a bit
                                                   quicker -
                                                   sometimes it\'s
                                                   usef ul to hav e
                                                   the trainer take
                                                   ov er
                                                   the screens, but
                                                   there were times
                                                   when I f ound it
                                                   f rustrating - I\'d
                                                                                      Good - and
                                                   hav e liked a bit
                                                                                      coped with my
                                                   more opportunity                                                                                             could hav e been
R                                                                                     constant
    View + Maintain SLCM   7/13/2011   Av erage    to try some of         Good                              Good                                    Av erage    longer and/or          Y es
C                                                                                     interruptions
                                                   exercises without                                                                                            more challenging
                                                                                      remarkably well!
                                                   being shown how
                                                                                      ;D
                                                   to do them f irst.
                                                   Howev er, I do
                                                   recognise that
                                                   I\'m quite
                                                   impatient and
                                                   tend to learn best
                                                   by
                                                   experimentation
                                                   and experience
                                                   rather than
                                                   hav ing someone                                                                                                                                                                                                                                                                2     3     3     2     10     63
                                                   show me ev ery                                                                                                                                                             Perhaps more tailored
                                                                                                                                                                                                                              content f or each indiv idual
                                                   A lot to take in                                                     Comprehensiv e,                         Well explained                                                depending on role (i.e. what
R                                                                                                                                                                                                                                                                                well
    View + Maintain SLCM   7/13/2011   Good        but worked as a        Very good                         Good        contained all               Good        and easy to            Y es                                   process person would               inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented
                                                   one day ev ent.                                                      pathway s.                              f ollow.                                                      actually use), but I
                                                                                                                                                                                                                              appreciate this is dif f icult
                                                                                                                                                                                                                              to deliv er as group work.                                                                          3     4     3     3     13     81
R                                                                                                                                                                                                                             more practice in liv e                             well
    View + Maintain SLCM   7/13/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                             env ironment                                       presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    View + Maintain SLCM   7/13/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     3     3     14     88
                                                                                                                                                                could hav e been
                                                   The course could                                                                                             more - but I did
                                                   hav e been f aster                                                                                           like that f act that
                                                   f or me (but then                                                                                            there had been
                                                                                      Roy is v ery
                                                   so could nearly                                                                                              an attempt to
                                                                                      personable and
                                                   all training and                                                                                             introduce some
                                                                                      did his best to
                                                   when we were                                                                                                 interactiv ity and
                                                                                      engage us - not
                                                   doing the                                                                                                    to get us to
R                                                                                     easy when the
    SAP Intro              7/12/2011   Av erage    exercises Roy          Good                              Av erage                                Av erage    either remember        Y es                                                                      too slow
C                                                                                     interf ace we're
                                                   waited f or the                                                                                              what we'd been
                                                                                      being trained on
                                                   slowest person to                                                                                            shown or ref er
                                                                                      is so appallingly
                                                   f inish - which                                                                                              back to the notes
                                                                                      un-userf riendly
                                                   was what he                                                                                                  rather than to
                                                   should hav e                                                                                                 simply f ollow a
                                                   done, it was just                                                                                            set of point/click
                                                   boring f or me!)                                                                                             and ty pe
                                                                                                                                                                instructions.
                                                                                                                                                                                                                                                                                                                                  2     3     2     2      9     56
R                                                  ev ery thing was                                                                                                                                                                                              well
    SAP Intro              7/12/2011   Very good                          Very good   perf ect              Very good   perf ect                    Very good                          Y es                                                                                      enjoy able      interactiv e   usef ull
C                                                  perf ect                                                                                                                                                                                                      presented                                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    SAP Intro              7/12/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
                                                                                                                                                                                                       Prov ided me with
                                                                                                                                                                                                       a v ery usef ul
                                                                                                                                                                Easy to f ollow                        introduction to
                                                   Didn't dwell on
                                                                                                                                                                and additional                         SAP and I f eel        Nothing really could be
                                                   really basic
R                                                                                     Ev ery thing was                                                          help was of f ered                     conf ident that I      done to make it more easy                          well
    SAP Intro              7/12/2011   Very good   points f or too        Very good                         Good                                    Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                     explained clearly .                                                       if any I.T.                            will be able to        to f ollow or exciting!                            presented
                                                   long, which was
                                                                                                                                                                actions were                           utilise basic
                                                   ref reshing.
                                                                                                                                                                unclear.                               actions
                                                                                                                                                                                                       ef f iciently when I
                                                                                                                                                                                                                                                                                                                                  4     4     3     4     15     94
                                                                                                                                                                                                       gain access.
R                                                                                                                                                                                                                                                                                well
    SAP Intro              7/12/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
                                                                                      Clarif ied any
R   CRM Interaction                                                                   issues and was                                                                                                                                                                             well
                           7/11/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C   Centre                                                                            v ery helpf ul in                                                                                                                                                                          presented
                                                                                      general.                                                                                                                                                                                                                                     4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                                 3.5   3.8   3.4   3.5   14.3   89.1    Jul-11



A                                                                                     Explanations                      take away material is                                                                                                                    well
    Sales                  6/17/2011   Very good                          Good                              Very good                               Good                               Y es                                   None                                               interesting     interactiv e
P                                                                                     clear and concise.                v ery good                                                                                                                               presented                                                        4     3     4     3     14     88
A                                                                                                                                                                                                                                                                                well
    Sales                  6/17/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
A   Maintaining student
                           6/16/2011   Poor                               Very good                         Very good                               Av erage                           Y es                                                                      inf ormativ e   too slow
P   inf ormation                                                                                                                                                                                                                                                                                                                  1     4     4     2     11     69
A   Maintaining student                                                                                                                                                                                                                                                          well
                           6/16/2011   Good                               Good                              Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                                 presented                                        3     3     4     4     14     88
A   Maintaining student
                           6/16/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      boring
P   inf ormation                                                                                                                                                                                                                                                                                                                  4     4     3     3     14     88
A   Maintaining student                                                               clear and easy to                                                                                                                                                                          well
                           6/16/2011   Very good   Good. Interactiv e     Very good                         Very good                               Good                               Y es                                                                      inf ormativ e                   interactiv e
P   inf ormation                                                                      understand                                                                                                                                                                                 presented                                        4     4     4     3     15     94
A   Maintaining student
                           6/16/2011   Good                               Good                              Good                                    Very good                          Y es                                                                      inf ormativ e   interesting     interactiv e
P   inf ormation                                                                                                                                                                                                                                                                                                                  3     3     3     4     13     81
                                                   The deliv ery was
                                                   better today as
A   Maintaining student                            there was more
                           6/16/2011   Good                               Good                              Very good                               Good                               Y es                                                                      inf ormativ e   interactiv e    boring
P   inf ormation                                   opportunity f or
                                                   us to try rather
                                                   than just listening.                                                                                                                                                                                                                                                           3     3     4     3     13     81
A   Maintaining student
                           6/16/2011   Av erage    Bit f ast.             Good                              Very good                               Good                               Y es                                                                      inf ormativ e   challenging     interesting
P   inf ormation                                                                                                                                                                                                                                                                                                                  2     3     4     3     12     75
A   Viewing student
                           6/15/2011   Good                               Good                              Good                                    Good                               Y es                                                                      ov erwhelming   inf ormativ e   boring
P   inf ormation                                                                                                                                                                                                                                                                                                                  3     3     3     3     12     75
                                                                                                                                                                                       Please
A   Viewing student                                                                                                                                                                    select one      More than I
                           6/15/2011   Av erage                           Good                              Good                                    Good                                                                                                         inf ormativ e   too long        interactiv e
P   inf ormation                                                                                                                                                                       of the          required
                                                                                                                                                                                       f ollowing...                                                                                                                              2     3     3     3     11     69
                                                                                                                        Powerpoint slides
                                                                                                                        printed of f seem to
                                                                                      Ev ery thing
                                                                                                                        be a waste of paper,
A   Viewing student                                                                   explained clearly
                           6/15/2011   Av erage                           Very good                         Good        could be lef t              Good                               Y es                                                                      inf ormativ e   interactiv e    boring
P   inf ormation                                                                      and pace was
                                                                                                                        electronically if
                                                                                      good.
                                                                                                                        any one does need a
                                                                                                                        copy af terwards.                                                                                                                                                                                         2     4     3     3     12     75
A   Viewing student
                           6/15/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      inf ormativ e
P   inf ormation                                                                                                                                                                                                                                                                                                                  4     4     3     3     14     88
A   Viewing student
                           6/15/2011   Good                               Good                              Very good                               Very good                          Y es                                                                      inf ormativ e   interesting     interactiv e
P   inf ormation                                                                                                                                                                                                                                                                                                                  3     3     4     4     14     88
                                                   Course could                                                                                                                                                               the course is too slow, it
A   Viewing student
                           6/15/2011   Poor        hav e been a half      Good                              Good                                    Good                               Y es                                   could be speeded up and            inf ormativ e   too slow        interactiv e
P   inf ormation
                                                   day                                                                                                                                                                        made into a half day                                                                                1     3     3     3     10     63
                                                                                                                        Handouts great -
A   Viewing student                                                                                                     plenty of pictures
                           6/15/2011   Good                               Good                              Very good                               Good                               Y es                                                                      inf ormativ e   enjoy able      interesting
P   inf ormation                                                                                                        showing what display
                                                                                                                        y ou will be looking at.                                                                                                                                                                                  3     3     4     3     13     81
                                                                                      kept looking
                                                   went quicker than                  around to ensure                  v ery easy to f ollow,
A   Viewing student                                scheduled but                      ev ery one was                    excellent guide f or                                                                                                                                     well
                           6/15/2011   Very good                          Good                              Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
P   inf ormation                                   was the correct                    keeping up and                    taking back to the                                                                                                                                       presented
                                                   pace f or learners                 gav e help where                  workplace
                                                                                      needed                                                                                                                                                                                                                                      4     3     4     4     15     94
                                                                                                                                                                                                                              may be try and condense it
                                                   A bit too long.                                                                                                                                                            down a bit. It was v ery
A   Viewing student                                                                                                                                                                                                                                                              well
                           6/15/2011   Av erage    May be condense        Good                              Very good                               Very good                          Y es                                   long and concentration was         inf ormativ e                   too long
P   inf ormation                                                                                                                                                                                                                                                                 presented
                                                   it down a bit                                                                                                                                                              dif f icult towards the end.
                                                                                                                                                                                                                                                                                                                                  2     3     4     4     13     81
A                                                                                                                                                                                                                                                                                well
    Financial reporting    6/14/2011   Very good                          Very good                         Very good                               Good                               Y es                                   Excellent course.                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                well
    Financial reporting    6/14/2011   Very good                          Very good                         Very good                               Good                               Y es                                                                      inf ormativ e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                well
    Financial reporting    6/14/2011   Very good                          Very good                         Very good                               Good                               Y es                                                                      inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                well
    SAP Intro              6/14/2011   Good                               Very good                         Very good                               Good                               Y es                                                                      inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                presented                                        3     4     4     3     14     88
A   SAP Intro              6/14/2011   Good                               Good                              Good                                    Very good                          Y es                                                                      interesting     interactiv e                                     3     3     3     4     13     81
P
A                                                                                                                                                                                                                                                                                well
    SAP Intro              6/14/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
A   SAP Intro              6/14/2011   Good                               Very good                         Very good                               Good                               Y es                                                                      inf ormativ e   boring                                           3     4     4     3     14     88
P                                                  The course was
                                                   too slow f or my
                                                   sty le of learning.                                                                                          I f ound the
                                                                                      Very clear and                                                                                                                          May be make this an 'e-
                                                    I f ound it quite                                                                                           exercises
A                                                                                     gav e people                      good 'idiot's guide' to                                                                               learning' sty le course as it
    SAP Intro              6/14/2011   Poor        easy and could         Very good                         Very good                               Av erage    extremely easy ,       Y es                                                                      too slow        interactiv e    boring
P                                                                                     enough time to                    the basics of SAP.                                                                                    was quite basic and easy
                                                   hav e worked                                                                                                 but this is my
                                                                                      complete tasks.                                                                                                                         to do on y our own.
                                                   through the                                                                                                  sty le of learning.
                                                   booklets on my                                                                                                                                                                                                                                                                 1     4     4     2     11     69
A                                                  own.
                                                   Just the right                     Friendly and
    SAP Intro              6/14/2011   Very good                          Very good                         Good                                    Very good                          Y es                                                                      inf ormativ e   enjoy able      interesting
P                                                  speed.                             approachable.                                                                                                                                                                                                                               4     4     3     4     15     94
A                                                                                                                                                                                                                                                                                well
    SAP Intro              6/14/2011   Good                               Very good                         Good                                    Good                               Y es                                                                      inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                                presented                                        3     4     3     3     13     81
                                                                                                                        easy to understand
A                                                  Clear and easy                                                                                                                                                                                                                well
    SAP Intro              6/14/2011   Good                               Good        Clear, f reindly      Very good   and cov ered                Very good                          Y es                                                                      inf ormativ e                   interactiv e
P                                                  to understand                                                                                                                                                                                                                 presented
                                                                                                                        ev ey rhting in detail                                                                                                                                                                                    3     3     4     4     14     88
A   SAP Intro              6/14/2011   Good                               Good                              Good                                    Good                               Y es                                                                      inf ormativ e   interactiv e    boring                           3     3     3     3     12     75
P                                                                                                                                                                                                                             Excellent course v ery well
                                                                                                                                                                                                                              presented. Very well
A                                                                                                                                                                                                                             thought out and structured                                         well           enjoy able,
    SAP Intro              6/14/2011   Very good                          Very good                         Very good                               Very good                          Y es                                   and                                f un            inf ormativ e
P                                                                                                                                                                                                                                                                                                presented      interactiv e
                                                                                                                                                                                                                              excellent use of IT to
                                                                                                                                                                                                                              make it interactiv e y et                                                                           4     4     4     4     16    100
                                                                                      The trainer was                                                                                                                         inf ormativ e
R                                                                                     v ery helpf ul in                                                         They were v ery                                                                                                  well
    Library training        6/1/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                     targeting our                                                             inf ormativ e                                                                                                    presented
                                                                                      training needs                                                                                                                                                                                                                               4     4     4     4     16    100
R   Library training        6/1/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e   challenging     interesting                       4     4     4     4     16    100
C                                                                                                                                                                                                                                                                                                                                3.1   3.5   3.7   3.3   13.7   85.4   Jun-11



                                                                                      v ery
                                                   Excellent pace,                    knowledgable,                                                             v ery detailed,
R   Intro to                                       adjusted session                   f riendly and I                                                           well structured                                                                                                  well
                           5/26/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C   SAP/Purchasing 1&2                             f or my                            was comf ortable                                                          and easy to                                                                                                      presented
                                                   requirements                       to ask any                                                                f ollow
                                                                                                                                                                                                                                                                                                                                  4     4     4     4     16    100
R                                                                                     questions                                                                                                                                                                                  well
    Sales                  5/19/2011   Very good                          Very good   and v ery patient!    Good                                    Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     3     4     15     94
                                                                                                                                                                                                                                                                                                                Thanks again
R                                                                                                                                                                                                                                                                                well
    Sales                  5/19/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting    Roy - much
C                                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                                                                                                                                                appreciated       4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                enjoy able,
A   Viewing student                                                                                                                                                                                                                                                                              well
                           5/11/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      f un            inf ormativ e                  interesting,
P   inf ormation                                                                                                                                                                                                                                                                                 presented
                                                                                                                                                                                                                                                                                                                interactiv e      3     4     4     4     15     94
R                                                                                                                                                                                                                                                                                well
    Financial reporting    5/10/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    Intro to SAP           5/10/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        3     4     4     4     15     94
R                                                                                                                                                                                                                                                                                well
    Intro to SAP           5/10/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                                 3.7   4.0   3.9   4.0   15.6   97.3   May -11



                                                                                                                                                                                                       It was v ery easy
                                                                                                                                                                                                       to f ollow, y ou
                                                                                                                                                                                                       didn\'t f eel like
                                                                                                                                                                                                       y ou had to keep
R                                                                                                                                                                                                      up with                                                                   well                           enjoy able,
    Purchasing 2           4/27/2011   Very good                          Very good                         Very good                               Very good                          Y es            ev ery one else.                                          inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                                presented                      interactiv e
                                                                                                                                                                                                       Plenty of time
                                                                                                                                                                                                       f or the
                                                                                                                                                                                                       exercises.
                                                                                                                                                                                                       excellent course
                                                                                                                                                                                                                                                                                                                                  4     4     4     4     16    100
                                                                                                                                                                                                       ov erall :)
                                                                                      Roy is v ery
                                                                                      patient! Its quite
                                                                                      long and complex
                                                                                      in places and he
R                                                                                     does a great job                                                                                                                                                                           well
    Purchasing 2           4/27/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   challenging
C                                                                                     of slowing things                                                                                                                                                                          presented
                                                                                      down and taking
                                                                                      y ou through step
                                                                                      by step - Thanks
                                                                                       Roy !                                                                                                                                                                                                                                      4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    Purchasing 1           4/26/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
R   Purchasing 1           4/26/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e   interactiv e                                     4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                                well
    Purchasing 1           4/26/2011   Very good                          Very good   v ery patient !!      Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                Shame there
                                                                                                                                                                                                                                                                                                                isn't an
                                                                                                                                                                                                                                                                                                                excellent
A                                                                                                                                                                                                                             Better signage on the f ront                       well
    TEM Clerk              4/18/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   enjoy able     rating - v ery
P                                                                                                                                                                                                                             of the building.                                   presented
                                                                                                                                                                                                                                                                                                                good doesn't
                                                                                                                                                                                                                                                                                                                really cov er
                                                                                                                                                                                                                                                                                                                excellence.       4     4     4     4     16    100
                                                                                                                        I hav e been really
                                                                                                                        impressed with the
                                                                                                                        documentation
                                                                                                                        av ailable to take
                                                                                                                        away . I think it's
R                                                                                                                                                                                                                                                                                well
    Maintaining SLM         4/7/2011   Very good                          Very good                         Very good   great to hav e              Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented
                                                                                                                        something to look
                                                                                                                        back on if y ou hav e
                                                                                                                        any queries in the
                                                                                                                        f uture about how to
                                                                                                                        do something.                                                                                                                                                                                             4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    Maintaining SLM         4/7/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     3     3     14     88
R   Maintaining SLM         4/7/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      well            too slow        boring                           3     4     4     4     15     94
C                                                                                                                                                                                                                             the only comment I would           presented
                                                                                                                                                                                                                              make was that some of
                                                                                                                                                                                                                              the course content was not
R                                                                                                                                                                                                                                                                                well
    Viewing SLM             4/6/2011   Very good                          Very good                         Very good                               Very good                          Y es                                   specif ically relev ant to         inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                                                              me. I can understand why
                                                                                                                                                                                                                              it has to cov er a broader
                                                                                                                                                                                                                              base howev er.                                                                                      4     4     4     4     16    100
                                                                                      Makes sure
R                                                                                     ev ery one is at                                                                                                                                                                           well
    Viewing SLM             4/6/2011   Very good                          Very good                         Good                                    Good                               Y es                                                                      inf ormativ e                   interactiv e
C                                                                                     the same lev el.                                                                                                                                                                           presented
                                                                                      V. f riendly .                                                                                                                                                                                                                              4     4     3     3     14     88
R   Viewing SLM             4/6/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      well            too slow        too long                         3     4     4     4     15     94
C                                                                                                                       Was good the way                                                                                                                         presented
                                                   Cov ered all of                    Patient,                          Roy kept taking ov er
R                                                                                                                                                                                                                                                                                well
    Financial reporting     4/5/2011   Very good   the topics really      Very good   answered all          Very good   our screens and             Good                               Y es                                   none                               inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                presented
                                                   well.                              questions.                        giv ing us
                                                                                                                        demonstrations.                                                                                                                                                                                           4     4     4     3     15     94
R                                                                                                                                                                                                                                                                                well
    Financial reporting     4/5/2011   Very good                          Very good                         Good        quite large!                Good                               Y es                                                                      inf ormativ e
C                                                                                                                                                                                                                                                                                presented                                        4     4     3     3     14     88
                                                                                                                        Some usef ul
                                                                                                                        contextual
R                                                                                                                       inf ormation included                                                                                                                                    well
    Financial reporting     4/5/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e                   interesting
C                                                                                                                       in the guides - not                                                                                                                                      presented
                                                                                                                        just straight into do
                                                                                                                        x/y /z - really helpf ul!                                                                                                                                                                                 4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    SAP Intro               4/5/2011   Very good                          Very good   v ert patient !!      Very good                               Very good   also v ery usef ul     Y es            y es                   none                               inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                                well
    SAP Intro               4/5/2011   Very good                          Very good                         Very good                               Very good                          Y es                                                                      f un            inf ormativ e
C                                                                                                                                                                                                                                                                                                presented                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                well
    SAP Intro               4/5/2011   Good                               Very good                         Very good                               Good                               Y es                                                                      inf ormativ e                   too slow       interactiv e
C                                                                                                                                                                                                                                                                                presented                                        3     4     4     3     14     88
R   SAP Intro               4/5/2011   Good                               Very good                         Very good                               Very good                          Y es                                                                      inf ormativ e   too slow        interesting                      3     4     4     4     15     94
C
                                                                                                                                                                                                                                                                                                                                                                      Feedback summary: Standard SAP courses




R   Interaction Centre     4/4/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           interactiv e    f un            interesting                      4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                     well
    Interaction Centre     4/4/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           interesting                     challenging
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
                                                                                     Makes sure
R                                                                                    ev ery one is at                                                                                                                                                                                 well
    Interaction Centre     4/4/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           interactiv e    inf ormativ e
C                                                                                    the same lev el.                                                                                                                                                                                 presented
                                                                                     Very f riendly .                                                                                                                                                                                                                   4     4     3     3     14     88
                                                                                                                                                                                                                                                                                                                      3.8   4.0   3.8   3.7   15.4   96.0   Apr-11



                                                  Worked through
                                                                                      Very f riendly ,                                                          Cov ering                                            None - I am happy with the
                                                  the course v ery
A                                                                                    patient and clear -                   Paper handouts f or                  ev ery thing that                                    training I receiv ed and the
    Purchasing            3/31/2011   Very good   quickly but            Very good                         Very good                                Very good                          Y es                                                           inf ormativ e   interesting     interactiv e
P                                                                                     answered all                         f uture ref erence.                  we would need                                        env ironment it was
                                                  thoroughly on a
                                                                                     questions f ully .                                                         f or purchasing                                      prov ided in.
                                                  one-to-one basis.                                                                                                                                                                                                                                                    4     4     4     4     16    100
                                                                                                                           Conf using work                                                                           The courses are quite
A                                                                                    Very well                             books where                                                                               samey all day and it\'s                          well
    Purchasing            3/31/2011   Very good                          Very good                         Av erage                                 Good                               Y es                                                           inf ormativ e
P                                                                                    explained :)                          ev ery thing looks the                                                                    hard to concentrate...                           presented
                                                                                                                           same - colour?                                                                            make them more f un!                                                                              4     4     2     3     13     81
R   Sales                 3/11/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           well            interesting     interactiv e                     4     4     4     4     16    100
C                                                                                                                          The massiv e                                                                                                               presented
                                                                                                                           booklets where all the
R                                                                                                                          inf ormation looks the
    Sales                 3/11/2011   Good                               Good                              Av erage                                 Good                               Y es                          Clear instructions please!       ov erwhelming   challenging
C                                                                                                                          same are v ery
                                                                                                                           conf using. Colour?
                                                                                                                           Clearer headings?                                                                                                                                                                           3     3     2     3     11     69
A   Maintaining Student                                                                                                                                                                                                                                               well
                          3/10/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
P   Inf ormation                                                                                                                                                                                                                                                      presented                                        4     4     4     4     16    100
A   Viewing Student                                                                  Very well                                                                                                                                                                        well
                           3/9/2011   Very good                          Very good                         Good                                     Very good                          Y es                                                           inf ormativ e                   interactiv e
P   Inf ormation                                                                     explained                                                                                                                                                                        presented                                        4     4     3     4     15     94
                                                                                                                                                                Sometimes the
A   Viewing Student                                                                                                                                             wording of the
                           3/9/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e   enjoy able      interesting
P   Inf ormation                                                                                                                                                questions weren't
                                                                                                                                                                v ery clear.                                                                                                                                           4     4     3     3     14     88
R   Financial reporting    3/8/2011   Good                               Good                              Good                                     Good                               Y es                                                           ov erwhelming                                                    3     3     3     3     12     75
C
R   Financial reporting    3/8/2011   Good                               Very good                         Good                                     Av erage                           Y es                                                           inf ormativ e   interesting                                      3     4     3     2     12     75
C
R                                                                                                                                                                                                                                                                     well
    Financial reporting    3/8/2011   Very good                          Very good                         Very good                                Very Good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
                                                                                                                                                                                                                     No, but was a lot to take
R                                                                                                                                                                                                                                                                     well
    Financial reporting    3/8/2011   Good                               Very good                         Good                                     Good                               Y es                          in! might well be at the         inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented
                                                                                                                                                                                                                     drop in sessions at some                                                                          3     4     3     3     13     81
                                                  Cov ered                                                                                                                                                           point!
A                                                 ev ery thing                       Friendly and                                                                                                                                                                     well
    SAP Intro              3/8/2011   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   enjoy able     interesting
P                                                 thoroughly at a                    helpf ul.                                                                                                                                                                        presented
                                                  comf ortable pace.                                                                                                                                                                                                                                                   4     4     4     3     15     94
                                                                                                                                                                                                                     not really , is a dry subject
                                                                                                                                                                                                                     to cov er, particularly as is
A                                                                                                                                                                                                                    introduction. I don't think                      well
    SAP Intro              3/8/2011   Good                               Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                    there is any thing y ou could                    presented
                                                                                                                                                                                                                     do to make it more
                                                                                                                                                                                                                     interesting!                                                                                       3     4     4     3     14     88
A   SAP Intro              3/8/2011   Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e                                                     3     3     3     3     12     75
P                                                                                                                                                                                                                                                                                                                     3.6   3.8   3.3   3.3   13.9   87.1   Mar-11



A   Manger's Desktop      2/16/2011   Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e   interesting     interactiv e                     3     3     3     3     12     75
P
A                                                                                                                                                                                                                                                                     well
    Sales                 2/11/2011   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     3     15     94
A                                                                                                                                                                                                                                                                     well
    Sales                 2/11/2011   Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                     presented                                        3     3     3     3     12     75
A                                                                                                                                                                                                                                                                     well
    Sales                 2/11/2011   Good                               Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                     presented                                        3     4     4     4     15     94
R                                                                                                                                                                                                                                                                     well
    Maintaining SLM       2/10/2011   Good                               Good                              Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        3     3     4     3     13     81
R                                                                                                                                                                                                                                                                     well
    Maintaining SLM       2/10/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
R   Maintaining SLM       2/10/2011   Good                               Very good                         Good                                     Good                               Y es                                                           inf ormativ e   interesting     interactiv e                     3     4     3     3     13     81
C                                                 Perhaps could
                                                  hav e been
                                                  cov ered in a half
                                                  day session or
                                                  an on-line training
                                                  course. The
R                                                 training guides                                                                                                                                                                                                     well
    Viewining SLM          2/9/2011   Av erage                           Very good   Knowledgeable         Very good       Very comprehensiv e      Good                               Y es                          Shorter workshop length          inf ormativ e                   interactiv e
C                                                 seem v ery                                                                                                                                                                                                          presented
                                                  detailed and the
                                                  sy stem is user
                                                  f riendly so I
                                                  think it would be
                                                  easy to f ind y our
                                                  own f eet.                                                                                                                                                                                                                                                           2     4     4     3     13     81
                                                                                                                           Too much paper -                     Some peopel
                                                                                                                           suggest hav ing on-                  f inished v ery
                                                  The lunch hour                                                           line resources open
R                                                                                                                                                               quickly - some                                                                                        well
    Viewining SLM          2/9/2011   Av erage    did result in lost     Very good                         Av erage        and minimising           Av erage                           Y es                                                           inf ormativ e                   too slow
C                                                                                                                                                               extra exercises                                                                                       presented
                                                  momentum.                                                                handouts -                           would be usef ul
                                                                                                                           especially R3 reports                f or them.                                                                                                                                             2     4     2     2     10     63
R                                                                                                                          bundle                                                                                                                                     well
    Viewining SLM          2/9/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R   Viewining SLM          2/9/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           well            interesting     interactiv e                     4     4     3     3     14     88
C
R                                                                                                                                                                                                                                                     presented       well
    Viewining SLM          2/9/2011   Good                               Good                              Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        3     3     4     3     13     81
R                                                                                                                                                                                                                                                                     well
    Viewining SLM          2/9/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
R                                                                                                                                                                                                                                                                     well                           interesting,
    Viewining SLM          2/9/2011   Very good                          Very good                         Good                                     Very good                          Y es                                                           inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                     presented                      interactiv e      4     4     3     4     15     94
                                                                                                                                                                                              Probably , there
A                                                                                                                                                               Got a bit lost
    Financial Reporting    2/8/2011   Good                               Good                              Good                                     Good                               Y es   are a lot of                                            ov erwhelming   inf ormativ e   interesting
P                                                                                                                                                               sometimes tho!
                                                                                                                                                                                              reports av ailable.                                                                                                      3     3     3     3     12     75
                                                                                                                           Lay out could be                                                   I didnt really
                                                                                                                           improv ed as it is not                                             know what to
A                                                                                                                          too easy to read and                                               expect with
    Financial Reporting    2/8/2011   Very good                          Very good                         Good                                     Good                               Y es   hav ing no prior                                        inf ormativ e   challenging
P                                                                                                                          a lot to take in. Use
                                                                                                                           of                                                                 knowledge but it
                                                                                                                           colour is an option.                                               was                                                                                                                      4     4     3     3     14     88
                                                                                                                                                                                              inf ormativ e.         No, although I will probably
                                                                                                                                                                                                                     book a 1:1 training session
A                                                                                    Very clear and                                                                                                                  as a f ollow-up to this once                     well
    Financial Reporting    2/8/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
P                                                                                    patient!                                                                                                                        I know exactly what I                            presented
                                                                                                                                                                                                                     need to do with f inance                                                                          4     4     4     4     16    100
A                                                                                                                                                                                                                    reports.                                         well
    SAP Intro              2/8/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
A                                                                                                                                                                                                                                                                     well
    SAP Intro              2/8/2011   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     3     15     94
                                                                                                                                                                                                                     Include directions to 18
A                                                                                                                                                                                                                                                                     well
    SAP Intro              2/8/2011   Av erage    A little slow.         Good                              Good                                     Good                               Y es                          Windsor Terrace on               inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                     presented
                                                                                                                                                                                                                     workshop email.                                                                                   2     3     3     3     11     69
A                                                 Timely and on                                                                                                                                                                                                       well
    SAP Intro              2/8/2011   Very good                          Very good                         Very good                                Very good   Perf ect               Y es                                                           inf ormativ e                   interactiv e
P                                                 time!                                                                                                                                                                                                               presented                                        4     4     4     4     16    100
A                                                                                                                                                                                             Not as hard as i
    SAP Intro              2/8/2011   Very good                          Very good                         Good                                     Good                               Y es                          Training v enue hard to f ind!   inf ormativ e   interactiv e
P                                                                                                                                                                                             thought it would                                                                                                         4     4     3     3     14     88
A                                                                                                                                                                                             be                                                                      well
    SAP Intro              2/8/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
A                                                                                                                                                                                                                                                                     well
    SAP Intro              2/8/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
                                                                                                                                                                Alway s better to
                                                                                                                                                                try things in the
                                                  The course was                                                           None prov ided but                   training session.
A   CRM Interaction                                                                  All explanations                                                                                                                                                                 well                           interesting,
                           2/7/2011   Very good   well-paced - not       Very good                         Very good       clearly shown where      Very good   Examples were          Y es                                                           inf ormativ e                   enjoy able
P   Centre                                                                           were clear.                                                                                                                                                                      presented                      interactiv e
                                                  too slow.                                                                to get them on-line.                 already set up
                                                                                                                                                                and ready to                                                                                                                                           4     4     4     4     16    100
A   CRM Interaction                                                                                                                                             use.                                                                                                  well                           interesting,
                           2/7/2011   Very good                          Very good                         Very good                                Very good                          Y es                          no, none                         inf ormativ e                   enjoy able
P   Centre                                                                                                                                                                                                                                                            presented                      interactiv e       4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                      3.5   3.8   3.5   3.3   14.0   87.7   Feb-11



A   TEM Clerk +                                   Tailored exactly                   Explained things                                                                                                                                                                 well
                          1/27/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able
P   Administrator                                 f or our needs                     v ery well                                                                                                                                                                       presented                                        4     4     4     4     16    100
A   TEM Clerk +
                          1/27/2011   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e   interesting     interactiv e
P   Administrator                                                                                                                                                                                                                                                                                                      4     4     4     3     15     94
A   TEM Clerk +                                                                                                                                                                                                                                                       well                           interesting,
                          1/27/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   challenging
P   Administrator                                                                                                                                                                                                                                                     presented                      interactiv e      4     4     4     4     16    100
R   Sales                 1/19/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e   enjoy able      interesting                      4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                     well
    Sales                 1/19/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                     well                           interesting,
    Sales                 1/19/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                     presented                      interactiv e      4     4     4     4     16    100
A   Purchasing 2          1/18/2011   Av erage                           Av erage                          Good                                     Good                               No                                                             too f ast                                                        2     2     3     3     10     63
P                                                                                                                                                               Helped me
A                                                                                                                          Exercises v ery                                                                                                                            well
    Purchasing 2          1/18/2011   Very good                          Very good                         Very good                                Very good   understand the         Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                          helpf ul                                                                                                                                   presented
                                                                                                                                                                processes clearly                                                                                                                                      4     4     4     4     16    100
A                                                                                                                                                                                                                                                                     well
    Purchasing 2          1/18/2011   Good                               Good                              Very good                                Very good                          Y es                                                           inf ormativ e
P                                                                                                                                                                                                                                                                     presented                                        3     3     4     4     14     88
A                                                                                                                                                                                                                                                                     well
    Purchasing 2          1/18/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
                                                                                                                                                                Was an
A                                                                                                                                                               ef f ectiv e way to                                                                                   well
    Purchasing 1          1/17/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                               understand the                                                                                        presented
                                                                                                                                                                processes                                                                                                                                              4     4     4     4     16    100
A   Purchasing 1          1/17/2011   Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e   interactiv e                                     3     3     3     3     12     75
P
A                                                                                                                                                                                                                                                                     well
    Purchasing 1          1/17/2011   Good                               Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                     presented                                        3     4     4     4     15     94
A                                                                                                                                                                                                                                                                     well
    Purchasing 1          1/17/2011   Good                               Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                     presented                                        3     4     4     4     15     94
                                                  Well suited to                                                           Good step by step
A   Maintaining Student                                                                                                                                                                                                                                               well                           interesting,
                          1/13/2011   Very good   number of              Very good                         Very good       guidance and             Very good                          Y es                                                           inf ormativ e                   enjoy able
P   Inf ormation                                                                                                                                                                                                                                                      presented                      interactiv e
                                                  attendees                                                                instructions                                                                                                                                                                                4     4     4     4     16    100
                                                  It was usef ul
                                                  only hav ing two
A   Maintaining Student                           people in the                                                                                                                                                                                                       well
                          1/13/2011   Very good   training, as we        Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                      presented
                                                  had much more
                                                  one-on-one                                                                                                                                                                                                                                                           4     4     3     3     14     88
A   Viewing Student                               tuition and adv ice                                                                                           Relev ant and                                                                                         well
                          1/12/2011   Very good                          Very good                         Good                                     Very good                          Y es                                                           inf ormativ e
P   Inf ormation                                                                                                                                                concise                                                                                               presented                                        4     4     3     4     15     94
R                                                                                                                                                                                                                                                                     well
    Financial Reporting   1/11/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
                                                                                                                                                                                              Small group ment
                                                                                                                                                                                              we were able to
R                                                                                                                                                                                             ask specif ic
    Financial Reporting   1/11/2011   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e   enjoy able      interesting    interactiv e
C                                                                                                                                                                                             questions v ery
                                                                                                                                                                                              helpf ul and                                                                                                             4     4     4     4     16    100
                                                                                                                                                                                              usef ul.
                                                                                     The trainer
                                                                                     explained things
                                                                                                                           Powerpoint was v ery                 It was usef ul to
                                                                                     in a clear way
R                                                                                                                          clear and exercises                  try out the
    SAP Intro             1/11/2011   Very good                          Very good   and if there was      Very good                                Very good                          Y es                                                           inf ormativ e   interesting     interactiv e
C                                                                                                                          were extremely                       exercises f or
                                                                                     any thing I did not
                                                                                                                           usef ul.                             my self .
                                                                                      understand he
                                                                                     went back ov er it.                                                                                                                                                                                                               4     4     4     4     16    100
                                                                                                                                                                                                                     This is the second time I
                                                                                                                                                                                                                     hav e attended the SAP
                                                                                                                                                                                                                     training course. This time
                                                                                                                                                                                                                     the group was consideribly
                                                                                                                                                                                                                     smaller than last time and
R                                                                                                                                                                                                                                                                     well                           interesting,
    SAP Intro             1/11/2011   Very good                          Very good                         Very good                                Very good                          Y es                          was f ar more beneif ical. I     inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                     presented                      interactiv e
                                                                                                                                                                                                                     f eel I gained f ar more
                                                                                                                                                                                                                     f rom this session. Smaller
                                                                                                                                                                                                                     groups with participants at
                                                                                                                                                                                                                     the same computing lev el
                                                                                                                                                                                                                     is f ar better.                                                                                   4     4     4     4     16    100
                                                                                     Ponderous
R                                                                                    content made                                                                                                                                                                     well
    SAP Intro             1/11/2011   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   enjoy able     interactiv e
C                                                                                    enjoy able by the                                                                                                                                                                presented
                                                                                     f acilitator.                                                                                                                                                                                                                     4     4     3     3     14     88
                                                  Well paced to                      Competent,            Please
R   CRM Interaction                                                                                                                                                                                                                                                   well
                          1/10/2011   Very good   meet my learning       Very good   knowledgable and      select one      n/a                      Good                               Y es                          No                               inf ormativ e                   enjoy able     interactiv e
C   Centre                                                                                                                                                                                                                                                            presented
                                                  needs                              approachable          of the                                                                                                                                                                                                       4     4     2     3     13     81
                                                                                                           f ollowing...                                                                                                                                                                                              3.7   3.8   3.7   3.7   14.9   93.2   Jan-11



R                                                                                                                                                                                                                                                                                     well
    Viewing SLM           12/9/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           f un            inf ormativ e
C                                                                                                                                                                                                                                                                                     presented                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                     well
    Viewing SLM           12/9/2010   Very good                          Very good   as alway s!           Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                     well
    Viewing SLM           12/9/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                               well
                          12/9/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able     interactiv e
P   Inf ormation                                                                                                                                                                                                                                                      presented                                        4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                   well
                          12/7/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                            presented                                        4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                   well
                          12/7/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                            presented                                        4     4     3     3     14     88
A   CRM Interaction
                          12/7/2010   Good                               Good                              Good                                     Good                               Y es                          Tea break in middle              inf ormativ e   interesting     interactiv e
P   Centre                                                                                                                                                                                                                                                                                                             3     3     3     3     12     75
                                                                                                                                                                                              exercised not
R                                                                                                                                                                                                                                                                     well
    SAP Intro             12/7/2010   Very good                          Very good                         Very good                                Very good                          No     related to my job                                       inf ormativ e                   interesting    interactiv e
C                                                                                                                                                                                                                                                                     presented
                                                                                                                                                                                              role                                                                                                                     4     4     4     4     16    100
                                                  done in good                                                                                                   at a good pace,
R                                                                                    interesting and                                                                                                                                                                  well
    SAP Intro             12/7/2010   Very good   time but not           Very good                         Very good       easy to understand       Very good   easy to                Y es                                                           inf ormativ e                   interesting    interactiv e
C                                                                                    f riendly                                                                                                                                                                        presented
                                                  rushed                                                                                                        understand                                                                                                                                             4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                     v ery
R                                                                                                                                                                                                                                                                     well                           enjoy able
    SAP Intro             12/7/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                      and usef ul,
                                                                                                                                                                                                                                                                                                     just the right    4     4     4     4     16    100
R   Purchasing 2 + 3      12/2/2010   Good                               Very good                         Very good                                Very good                          Y es                                                           inf ormativ e   challenging     interactiv e   length of         3     4     4     4     15     94
C
R                                                                                                                                                                                                                                                                     well
    Purchasing 2 + 3      12/2/2010   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     3     15     94
R                                                                                    Explained v ery                                                                                                                                                                  well
    Purchasing 2 + 3      12/2/2010   Very good                          Very good                         Very good       good step by step        Very good   Excellent              Y es                                                           inf ormativ e                   interesting
C                                                                                    well, v ery                                                                                                                                                                      presented                                        4     4     4     4     16    100
R   Purchasing 2 + 3      12/2/2010   Very good                          Very good   patient!!             Good                                     Very good                          No                                                             inf ormativ e   interesting     interactiv e                     4     4     3     4     15     94
C
R                                                                                                                                                                                                                                                                     well
    Purchasing 1          12/1/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
R   Purchasing 1          12/1/2010   Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e   enjoy able      interesting                      4     4     4     3     15     94
C
R                                                                                                                                                                                                                                                                     well
    Purchasing 1          12/1/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                     well
    Purchasing 1          12/1/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                         4     4     3     3     14     88
                                                                                                                                                                                                                                                                                                                      3.9   3.9   3.7   3.7   15.2   95.1   Dec-10



R   Financial Reporting   ########    Good                               Good                              Good                                     Good                               Y es                                                           well            enjoy able      too slow                         3     3     3     3     12     75
C                                                                                                                                                                                                                    something a bit more             presented
                                                                                                                                                                Not as structured
R                                                                                                                                                                                                                    structured would be usef ul,                     well
    Financial Reporting   ########    Good                               Good                              Very good       Very comprehensiv e      Av erage    as the basic SAP       Y es                                                           inf ormativ e                   too f ast
C                                                                                                                                                                                                                    or more tailored to specif ic                    presented
                                                                                                                                                                session
                                                                                                                                                                                                                      accounts.                                                                                        3     3     4     2     12     75
R                                                                                                                                                                                                                                                                     well
    Financial Reporting   ########    Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                    More specif ic session with
    Financial Reporting   ########    Av erage                           Good                              Av erage                                 Good                               Y es                                                           inf ormativ e
C                                                                                                                                                                                                                    regards OSR accounts.                                                                             2     3     2     3     10     63
R   Financial Reporting   ########    Av erage                           Av erage                          Good                                     Av erage                           Y es                                                           inf ormativ e   interesting     interactiv e                     2     2     3     2      9     56
C                                                                                    This is the
                                                                                     second course                                                              They helped to
R                                                                                    i\'v e had by Roy                                                          maintain interest                                                                                     well
    SAP Intro             ########    Very good                          Very good                         Very good                                Very good                          Y es                          n/a                              inf ormativ e                   interactiv e
C                                                                                    and he has been                                                            and cement                                                                                            presented
                                                                                     excellent both                                                             learning
                                                                                     times                                                                                                                                                                                                                             4     4     4     4     16    100
R   SAP Intro             ########    Av erage                           Good                              Good                                     Av erage                           Y es                                                           inf ormativ e   interesting     interactiv e                     2     3     3     2     10     63
C                                                                                                                                                                                             Although may
                                                                                                                                                                                              hav e been better
R
    SAP Intro             ########    Good                               Good                              Good                                     Good                               Y es   one to one as                                           inf ormativ e   too long        interactiv e
C
                                                                                                                                                                                              ev ery one works
                                                                                                                                                                                              at dif f erent paces                                                                                                     3     3     3     3     12     75
R                                                                                                                                                                                                                                                                     well
    SAP Intro             ########    Good                               Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        3     4     3     3     13     81
R                                                                                                                                                                                                                                                                     well
    SAP Intro             ########    Good                               Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        3     4     4     3     14     88
R   SAP Intro             ########    Very good                          Very good                         Very good                                Good                               Y es                                                           inf ormativ e   interesting     interactiv e                     4     4     4     3     15     94
C
R                                                                                                                                                                                                                                                                     well
    SAP Intro             ########    Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
R                                                                                                                                                                                                                                                                     well
    Sales                 ########    Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                                                                     well
    Sales                 ########    Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R   Sales                 ########    Very good                          Very good                         Very good                                Very good                          Y es                                                           well            interesting     interactiv e                     4     4     4     4     16    100
C                                                                                    Roy really took                                                                                                                 This was a lot to take in f or   presented
                                                                                     his time to talk                                                                                                                me - I am totally new to
R                                                                                    us through the                                                                                                                  f inance and to SAP.
    Sales                 ########    Very good                          Very good                         Very good                                Very good                          Y es                                                           ov erwhelming   interesting     interactiv e
C                                                                                    exercises and to                                                                                                                Perhaps it would be better
                                                                                     get us to try                                                                                                                   spread ov er a couple of
                                                                                     them all out                                                                                                                    day s.                                                                                            4     4     4     4     16    100
                                                  There was a lot
                                                  of inf ormation to
                                                  get throught but
                                                  the speed of
A   Maintaining Student                                                                                                                                                                                                                                               well
                          ########    Very good   deliv ery meant        Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                      presented
                                                  that this was
                                                  manageable and
                                                  more importantly
                                                  not ov erwhelming                                                                                                                                                                                                                                                    4     4     4     4     16    100
                                                                                                                           Really usef ul
                                                                                                                                                                                              Y es - perhaps
                                                                                                                           ref erence - good,
A   Maintaining Student                                                                                                                                                                       almost too much                                                         well
                          ########    Very good                          Very good                         Very good       basic, step-by -step     Very good                          Y es                                                           inf ormativ e                   challenging
P   Inf ormation                                                                                                                                                                              to take in in one                                                       presented
                                                                                                                           instructions f or
                                                                                                                                                                                              day .
                                                                                                                           f uture use.                                                                                                                                                                                4     4     4     4     16    100
A   Viewing Student                                                                                                                                                                                                                                                   well
                          ########    Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                      presented                                        4     4     3     3     14     88
A   Viewing Student                                                                                                                                                                                                                                                   well
                          ########    Very good                          Very good   Excellent             Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able     interactiv e
P   Inf ormation                                                                                                                                                                                                                                                      presented                                        4     4     4     4     16    100
                                                  Andy ran through
                                                  ev ery thing at a
                                                                                                                                                                                              Y es - and more.
A   Viewing Student                               good pace -                                                                                                                                                                                                         well
                          ########    Very good                          Very good                         Very good                                Very good                          Y es   It has answered                                         inf ormativ e                   interesting
P   Inf ormation                                  quick, but easy                                                                                                                                                                                                     presented
                                                                                                                                                                                              a lot of questions.
                                                  enough to keep
                                                  up with him!                                                                                                                                                                                                                                                         4     4     4     4     16    100
                                                                                     Kept interest up-
                                                                                     seemed                                good mix of
R   CRM Interaction                                                                  conf ident and                                                                                                                                                                   well
                          11/9/2010   Very good                          Very good                         Very good       powerpoint and           Very good                          Y es                                                           inf ormativ e                   interactiv e
C   centre                                                                           explained                                                                                                                                                                        presented
                                                                                                                           interaction
                                                                                     ev ery thing v ery                                                                                                                                                                                                                4     4     4     4     16    100
                                                                                     well
                                                                                     Methodical,
                                                                                     logical and                                                                Very glad we got
                                                  Dif f icult to giv e
                                                                                     relev ant                                                                  the chance to put
                                                  ov er 3 hours f or
R   CRM Interaction                                                                  structure to what                                                          the theory into                                                                                       well
                          11/9/2010   Good        training mid week      Good                              Very good       Real time interaction    Very good                          Y es                                                           inf ormativ e                   interactiv e
C   centre                                                                           was taught.                                                                practice to                                                                                           presented
                                                  when teaching is
                                                                                     Patient and                                                                cement the
                                                  happening
                                                                                     responsiv e to                                                             learning
                                                                                                                                                                                                                                                                                                                       3     3     4     4     14     88
                                                                                     questions
                                                                                     Approachable
R   CRM Interaction                                                                  and willing to                                                                                                                                                                   well
                          11/9/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C   centre                                                                           answer questions                                                                                                                                                                 presented
                                                                                     which helped.                                                                                                                                                                                                                     4     4     4     4     16    100
                                                                                                                           The handouts
                                                  Each step was
                                                                                                                           prov ided were v ery
                                                  explained clearly ,
A                                                                                                                          inf ormativ e and                                                                                                                          well
    Intro to SAP          11/9/2010   Very good   and pauses were        Very good                         Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                          seemed to contain                                                                                                                          presented
                                                  allowed f or
                                                                                                                           ev ery thing that we
                                                  questions.
                                                                                                                           needed.                                                                                                                                                                                     4     4     4     3     15     94
                                                                                     He explained
                                                                                     ev ery thing v ery
                                                                                     clearly , giv ing
A                                                                                    lots of good                                                                                                                                                                     well
    Intro to SAP          11/9/2010   Very good                          Very good                         Very good       Very thorough!           Very good                          Y es                                                           inf ormativ e                   interesting
P                                                                                    examples and                                                                                                                                                                     presented
                                                                                     answering all my
                                                                                     questions in                                                                                                                                                                                                                      4     4     4     4     16    100
R   Purchasing 2 + 3      11/4/2010   Very good                          Very good   simple terms.         Very good                                Very good                          Y es                                                           inf ormativ e   interesting     interactiv e                     4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                     well
    Purchasing 2 + 3      11/4/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
R                                                                                                                                                                                                                    keep numbers of learners                         well
    Purchasing 1          11/3/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   enjoy able     interesting
C                                                                                                                                                                                                                    to single f igures                               presented                                        4     4     4     4     16    100
R   Purchasing 1          11/3/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e   interesting     interactiv e                     4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                     well
    Purchasing 1          11/3/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
A   Financial Reporting   11/2/2010   Av erage                           Good                              Very good                                Good                               Y es                                                           inf ormativ e   challenging     too f ast                        2     3     4     3     12     75
P
A   Financial Reporting   11/2/2010   Very good                          Good                              Good                                     Very good                          Y es                                                           inf ormativ e   challenging     interesting                      4     3     3     4     14     88
P
A                                                                                                                                                                                                                                                                     well
    Financial Reporting   11/2/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                     presented                                        4     4     4     4     16    100
A                                                                                                                                                                                                                                                                     well
    Financial Reporting   11/2/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e
P                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
A                                                                                                                                                                                                                                                                     well
    Financial Reporting   11/2/2010   Good                               Good                              Very good                                Good                               Y es                                                           inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                     presented                                        3     3     4     3     13     81
R                                                                                                                                                                                                                                                                     well
    Intro to SAP          11/2/2010   Good                               Good                              Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        3     3     4     4     14     88
R                                                                                                                                                                                                                    None, it was well deliv ered                     well
    Intro to SAP          11/2/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                    and receiv ed.                                   presented                                        4     4     3     3     14     88
R                                                                                                                                                                                                                                                                     well
    Intro to SAP          11/2/2010   Very good                          Very good                         Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                        4     4     3     3     14     88
R                                                                                                                                                                                                                                                                     well
    Intro to SAP          11/2/2010   Very good                          Very good                         Very good                                Very good                          Y es                                                           inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                     presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                      3.6   3.7   3.7   3.5   14.5   90.5   Nov -10



                                                                                                                           A little more context-
                                                                                                                           ov erv iew of the key
                                                                                                                           steps y ou are likely                A little more
                                                                                                                           to need to take when                 explanation would
A   CRM Interaction                                                                                                        using the sy stem                    hav e been                                                                                            well
                          ########    Good                               Good                              Good            (and why ) would         Good                               Y es                          N/A                              inf ormativ e                   interactiv e
P   Centre                                                                                                                                                      helpf ul f or some -                                                                                  presented
                                                                                                                           hav e been helpf ul to                may be just me
                                                                                                                           me as I f ound the                   though!
                                                                                                                           dif f erent
                                                                                                                           screens a bit
                                                                                                                                                                                                                                                                                                                       3     3     3     3     12     75
                                                                                                                           conf using!
A   CRM Interaction                                                                                                                                                                                                                                                   well
                          ########    Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                            presented                                        3     3     3     3     12     75
                                                                                                                                                                                                                     Boring subject so dif f icult
A   CRM Interaction
                          ########    Av erage                           Av erage                          Good                                     Good                               Y es                          to suggest any                   challenging     too long        boring
P   Centre
                                                                                                                                                                                                                     improv ement to make it                                                                           2     2     3     3     10     63
A   CRM Interaction                                                                  Answered all                                                                                                                    more interesting.spent on
                                                                                                                                                                                                                     more time to be                  well
                          ########    Good                               Very good                         Good                                     Good                               Y es                                                                           challenging     too short
P   Centre                                                                           queries.                                                                                                                        indiv idual examples.            presented                                                        3     4     3     3     13     81
A   CRM Interaction
                          ########    Good                               Good                              Good                                     Good                               Y es                                                           inf ormativ e   challenging     interactiv e
P   Centre                                                                                                                                                                                                                                                                                                             3     3     3     3     12     75
                                                                                                                                                                The exercises
                                                                                                                                                                were usef ul but I
                                                                                                                                                                f elt by the time
A   CRM Interaction                                                                                                                                             they were carried
                          ########    Good                               Good                              Av erage                                 Av erage                           Y es
P   Centre                                                                                                                                                      out I had
                                                                                                                                                                f orgotton what
                                                                                                                                                                we had been                                                                                                                                            3     3     2     2     10     63
                                                                                                                                                                shown
                                                                                                                                                                                                                                                                                                                                                                        Feedback summary: Standard SAP courses




                                                                                                                             A print out to f ollow
                                                                                                                             would hav e been
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Good                                  Good                             Av erage        usef ul as then we        Good                               Y es                                                          inf ormativ e
P   Centre                                                                                                                                                                                                                                                              presented
                                                                                                                             can make notes as
                                                                                                                             we go along.                                                                                                                                                                                 3     3     2     3     11     69
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         3     3     3     3     12     75
R   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                                                              presented                                         4     4     4     4     16    100
R   CRM Interaction
                          ########    Good                                  Good                             Very good                                 Very good                          Y es                                                          inf ormativ e   interesting     interactiv e
C   Centre                                                                                                                                                                                                                                                                                                                3     3     4     4     14     88
R   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                                                              presented                                         4     4     4     4     16    100
R   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                                                              presented                                         3     3     3     3     12     75
R   CRM Interaction
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e   enjoy able      interesting    interactiv e
C   Centre                                                                                                                                                                                                                                                                                                                4     4     4     4     16    100
R   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Good                             Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
C   Centre                                                                                                                                                                                                                                                              presented                                         4     3     4     3     14     88
R   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interesting
C   Centre                                                                                                                                                                                                                                                              presented                                         4     4     3     3     14     88
A   Sales                 ########    Good                                  Very good                        Good                                      Good                               Y es                                                          inf ormativ e   f orgettable    too f ast                         3     4     3     3     13     81
P                                                                                                                                                                  v ery relev ant
                                                                                                                                                                   and good
A                                                                                                                                                                  examples f or                                                                                        well
    Sales                 ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                  doing the                                                                                            presented
                                                                                                                                                                   transactions f or                                                                                                                                      4     4     4     4     16    100
A                                                                                                                                                                  real                                                                                                 well
    Sales                 ########    Good                                  Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
                                                      others in the
A                                                                                                                                                                                                                                                                       well
    Sales                 ########    Poor            group slowed it       Good                             Good                                      Good                               Y es                                                          inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                       presented
                                                      down                                                                                                                                                                                                                                                                1     3     3     3     10     63
A                                                                                                                                                                                                                                                                                       well
    Sales                 ########    Very good                             Very good                        Very good                                 Very good                          Y es                         No                               ov erwhelming   inf ormativ e                  challenging
P                                                                                                                                                                                                                                                                                       presented                         4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                     well
                          ########    Good                                  Good                             Av erage                                  Good                               Y es                                                                          challenging     interactiv e
P   Centre                                                                                                                                                                                                                                              presented                                                         3     3     2     3     11     69
                                                                                                                                                                                                                       There was a lot of detail to
                                                                                                                                                                                                                       remember as we went
                                                                                                                                                                                                                       along, theref ore it may be
A   CRM Interaction                                                                                                                                                                                                    usef ul f or                                     well
                          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                             the trainer to talk through it                   presented
                                                                                                                                                                                                                       as y ou're using the
                                                                                                                                                                                                                       sy stem, rather than                                                                               3     3     3     3     12     75
A   CRM Interaction                                                                                                                                                                                                    showing us f irst.                               well
                          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         3     3     3     3     12     75
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P   Centre                                                                                                                                                                                                                                                              presented                                         4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         3     3     3     3     12     75
A   CRM Interaction
                          ########    Av erage                              Good                             Good                                      Av erage                           Y es                                                          ov erwhelming   challenging     interactiv e
P   Centre                                                                                                                                                                                                                                                                                                                2     3     3     2     10     63
A   CRM Interaction
                          ########    Very good                             Very good                        Very good                                 Good                               Y es
P   Centre                                                                                                                                                                                                                                                                                                                4     4     4     3     15     94
A   CRM Interaction                                                                                                                                                                                                                                     well
                          ########    Very good                             Very good                        Very good                                 Good                               Y es
P   Centre                                                                                                                                                                                                                                              presented                                                         4     4     4     3     15     94
                                                                                                             Please
A   CRM Interaction                                                                                                          online - I hav en\'t
                          ########    Good                                  Good                             select one                                Good                               Y es                                                          inf ormativ e   interactiv e
P   Centre                                                                                                                   accessed them y et
                                                                                                             of the                                                                                                                                                                                                       3     3     2     3     11     69
A   CRM Interaction                                                                                          f ollowing...                                                                                                                                              well
                          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         4     4     4     4     16    100
A   Purchasing 2 + 3      ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e   enjoy able      too f ast                         3     3     3     3     12     75
P
A                                                                                                                                                                                                                                                                                       well
    Purchasing 2 + 3      ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          ov erwhelming   inf ormativ e                  challenging
P                                                                                                                                                                                                                                                                                       presented                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    Purchasing 2 + 3      ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    Purchasing 2 + 3      ########    Good                                  Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
                                                                                                                                                                   Much better than
A                                                                                                                                                                  purchasing 1,                                                                        well
    Purchasing 2 + 3      ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                                          challenging     interactiv e
P                                                                                                                                                                  more brain work                                                                      presented
                                                                                                                                                                   required!                                                                                                                                              4     4     4     4     16    100
                                                                                                                                                                   v ery usef ull - it
                                                                                                                                                                   was good to do
A                                                                                                                                                                  lots of examples                                                                                     well                           interesting,
    Purchasing 2 + 3      ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   enjoy able
P                                                                                                                                                                  becasue it stay s                                                                                    presented                      interactiv e
                                                                                                                                                                   in y our mind                                                                                                                                          4     4     4     4     16    100
A                                                                                                                                                                  better                                                                                               well
    Purchasing 1          ########    Good                                  Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A                                                                                                                                                                                                                                                                       well
    Purchasing 1          ########    Very good                             Very good                        Very good                                 Very good                          Y es                         No                               inf ormativ e                   challenging    interesting
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A   Purchasing 1          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e   interesting                                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                       well
    Purchasing 1          ########    Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A   Purchasing 1          ########    Good                                  Very good                        Very good                                 Good        A little repetitiv e   Y es                                                          well            too slow        interesting                       3     4     4     3     14     88
P
A                                                                                                                                                                                                                                                       presented       well
    Purchasing 1          ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                       challenging,
R                                                                                                                                                                                                                                                                                       well           enjoy able,
    SAP Intro             ########    Very good                             Very good                        Good                                      Very good                          Y es   y es and more.        no                               f un            inf ormativ e
C                                                                                                                                                                                                                                                                                       presented      interesting,
                                                                                                                                                                                                                                                                                                       interactiv e       4     4     3     4     15     94
R                                                                                                                                                                                                                                                                       well
    SAP Intro             ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                       Much of the course has
R
    SAP Intro             ########    Good                                  Very good                        Good                                      Good                               Y es                         already been cov ered in         inf ormativ e   interesting     interactiv e
C
                                                                                                                                                                                                                       my own HR training                                                                                 3     4     3     3     13     81
R                                                                                                                                                                                                                      session                                                          well
    SAP Intro             ########    Very good                             Very good                        Very good                                 Very good                          Y es                                                          f un            inf ormativ e
C                                                                                                                                                                                                                                                                                       presented                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Maintaining SLM       10/7/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   threatening
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Maintaining SLM       10/7/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Maintaining SLM       10/7/2010   Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     3     3     14     88
R                                                                                                                                                                                                                      longer course to cov er
    Maintaining SLM       10/7/2010   Av erage        too f ast             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e   too f ast       too short
C                                                                                                                                                                                                                      more content                                                                                       2     4     4     3     13     81
R                                                                                                                                                                                                                                                                       well
    Viewing SLM           10/6/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Viewing SLM           10/6/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                   Quite easy , so
R                                                                                                                                                                  sometimes the                                                                                        well
    Viewing SLM           10/6/2010   Good                                  Good                             Good                                      Av erage                           Y es                                                          inf ormativ e                   too slow
C                                                                                                                                                                  pace a bit too                                                                                       presented
                                                                                                                                                                   slow.                                                                                                                                                  3     3     3     2     11     69
                                                                                                                                                                                                 Perhaps more
                                                                                                                                                                                                 general
                                                      Speed was f ine                                                                                                                            background on
                                                      f or the f irst                                                                                                                            what the
R                                                                                                                                                                                                sy stems are                                                           well
    Viewing SLM           10/6/2010   Av erage        couple of hours       Good                             Very good                                 Very good                          Y es                                                          inf ormativ e                   challenging    too f ast
C                                                                                                                                                                                                used f or, I seem                                                      presented
                                                      then too f ast f or
                                                      the f inal sections                                                                                                                        to know the
                                                                                                                                                                                                 details without
                                                                                                                                                                                                 some of the
                                                                                                                                                                                                                                                                                                                          2     3     4     4     13     81
                                                                                                                                                                                                 basics
                                                                                        Good pace,                                                                 Helpf ul to see
R                                                                                                                                                                                                                                                                       well
    Viewing SLM           10/6/2010   Very good       Just right.           Very good   thorough and         Very good       Excellent.                Very good   theory into            Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented
                                                                                        v ery helpf ul.                                                            practice.                                                                                                                                              4     4     4     4     16    100
                                                      Excellent timing
R                                                     considering the                   Very helpf ul with                                                         Made the theory                                                                                      well
    Financial reporting   10/5/2010   Very good                             Very good                        Very good       Very good and huge!       Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                     amount and                        all queries.                                                               more concrete.                                                                                       presented
                                                      wealth of                                                                                                                                                                                                                                                           4     4     4     4     16    100
                                                      material.                                                                                                                                  Thank y ou f or
                                                                                                                                                                                                 y our time. Roy . I
R                                                                                                                                                                                                am sure I will be                                                      well
    Financial reporting   10/5/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                in touch now and                                                       presented
                                                                                                                                                                                                 again with                                                                                                               3     3     3     3     12     75
R   Financial reporting   10/5/2010   Good                                  Good                             Good                                      Good                               Y es   queries.                                               inf ormativ e   interesting     interactiv e                      3     3     3     3     12     75
C
R                                                                                                                                                                                                                                                                       well
    Financial reporting   10/5/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                             easy to f ollow & will
R                                                                                                                                                                                                                                                                       well
    Financial reporting   10/5/2010   Very good                             Very good                        Very good       be usef ul abck in the    Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented
                                                                                                                             of f ice                                                                                                                                                                                     4     4     4     4     16    100
R   Financial reporting   10/5/2010   Unsatisf acto                         Av erage                         Good                                      Poor                               Y es                                                          too slow        too long        boring                            0     2     3     1      6     38
C
A                                     ry                                                Excellent product                                                                                                                                                               well
    SAP Intro             10/5/2010   Very good       Just right.           Very good                        Very good       Helpf ul and relev ant.   Very good                          Y es                                                          inf ormativ e                   interactiv e
P                                                                                       knowledge.                                                                                                                                                                      presented                                         4     4     4     4     16    100
A                                                                                                                                                                  A bit too easy ,                                                                                     well
    SAP Intro             10/5/2010   Good                                  Very good                        Good                                      Av erage                           Y es                                                          inf ormativ e                   too slow
P                                                                                                                                                                  but relev ant                                                                                        presented                                         3     4     3     2     12     75
A                                                                                                                                                                                                                                                                       well
    SAP Intro             10/5/2010   Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         4     4     3     3     14     88
A                                                                                                                                                                                                                                                                       well
    SAP Intro             10/5/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                                                 to do with how to
A                                                                                                                            basic SAP inf o, but                                                nav igate                                                              well
    SAP Intro             10/5/2010   Good                                  Very good                        Av erage                                  Good                               No                                                            inf ormativ e
P                                                                                                                            v ery clear                                                         screens, rather                                                        presented
                                                                                                                                                                                                 than processes                                                                                                           3     4     2     3     12     75
A                                                                                                                                                                                                                                                                       well
    SAP Intro             10/5/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    SAP Intro             10/5/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A   SAP Intro             10/5/2010   Good                                  Very good                        Very good                                 Good                               Y es                                                          well            too slow        interactiv e                      3     4     4     3     14     88
P
A                                                                                                                                                                                                                                                       presented       well
    SAP Intro             10/5/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                          4     4     4     3     15     94
                                                                                                                                                                                                                                                                                                                         3.4   3.6   3.5   3.4   13.9   86.9   Oct-10



R   CRM Interaction                                                                                                                                                                                                                                                     well
                          9/16/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
C   centre                                                                                                                                                                                                                                                              presented                                         3     3     3     3     12     75
A                                                                                                                                                                  Perhaps too                                                                                          well
    Portal + Reporting    9/16/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   enjoy able
P                                                                                                                                                                  easy ?                                                                                               presented                                         4     4     4     3     15     94
A                                                                                                                                                                                                                                                                       well                           interesting,
    Portal + Reporting    9/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                       presented                      interactiv e       4     4     4     4     16    100
                                                                                                                                                                                                                       Inf ormation on f rom where
                                                                                                                                                                                                                       can we access the of f er
A                                                                                                                                                                  It was really                                                                        well
    Portal + Reporting    9/16/2010   Very good                             Very good                        Good                                      Very good                          Y es                         letters , COP and CAS of                         interesting     interactiv e
P                                                                                                                                                                  interesting                                                                          presented
                                                                                                                                                                                                                       an
                                                                                                                                                                                                                       applicant.                                                                                         4     4     3     4     15     94
A                                                                                                                                                                                                                                                                       well
    Sales                 9/15/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
                                                                                                                                                                                                                       I would f ind it more helpf ul                                                  Thank y ou
A                                                                                       Very                                                                                                                           to go a bit slower and hav e                     well                           f or y our time
    Sales                 9/15/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   too f ast
P                                                                                       knowledgable.                                                                                                                  more short breaks. But                           presented                      spent training
                                                                                                                                                                                                                       otherwise v ery good.                                                           us.                3     3     3     3     12     75
                                                                                                                                                                   Really helpf ul.
                                                                                                                                                                   The practice
                                                                                                                                                                   session was
                                                                                                                                                                   extremely good,
                                                                                                                                                                   and hav ing the                                                                                                                     Thank y ou
R                                                                                                                                                                  time to practice                                    It was excellent. I look                                                        f or all y our
    Purchasing 2 & 3       9/9/2010   Very good                             Very good   Superb               Very good                                 Very good                          Y es                                                          challenging     enjoy able      interesting
C                                                                                                                                                                  alone, with the                                     f orward to the next one.                                                       patience and
                                                                                                                                                                   trainer present,                                                                                                                    time.
                                                                                                                                                                   was inv aluable. I
                                                                                                                                                                   f eel a lot more
                                                                                                                                                                   conf ident af ter it
                                                                                                                                                                   than bef orehand.                                                                                                                                      4     4     4     4     16    100
                                                                                                                             It would be good if
                                                                                                                             the reqs were side by
R                                                                                                                            side with the inf o                                                                                                        well
    Purchasing 2 & 3       9/9/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                                          enjoy able      interactiv e
C                                                                                                                            rather than on the                                                                                                         presented
                                                                                                                             rev erse
                                                                                                                             of pages.                                                                                                                                                                                    4     4     3     4     15     94
R                                                                                                                                                                                                                                                                       well
    Purchasing 2 & 3       9/9/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     3     4     15     94
R                                                                                                                                                                                                                                                                       well
    Purchasing 2 & 3       9/9/2010   Av erage                              Good                             Good                                      Good                               Y es                                                          inf ormativ e                   too slow
C                                                                                                                                                                                                                                                                       presented                                         2     3     3     3     11     69
                                                                                                                                                                                                                                                                                                       I liked our
                                                                                        Excellent. Really                                                                                                                                                                                              chats during
                                                                                        knew his stuf f                                                                                                                                                                                                the break -
R                                                                                       and how to                                                                 Usef ul in helping                                                                                   well                           helps giv e
    Purchasing 1           9/8/2010   Very good       Just right.           Very good                        Very good       Very helpf ul             Very good                          Y es   Y es and more.        Not really .                     inf ormativ e                   challenging
C                                                                                       deliv er it in a                                                           it all sink in.                                                                                      presented                      y our head a
                                                                                        smooth                                                                                                                                                                                                         rest f rom
                                                                                        continuous way .                                                                                                                                                                                               the intense
                                                                                                                                                                                                                                                                                                       learning.          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1           9/8/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     3     4     15     94
R                                                                                                                                                                                                                                                                       well
    Purchasing 1           9/8/2010   Good                                  Very good                        Very good                                 Good                               Y es                         N/A                              inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
R   Purchasing 1           9/8/2010   Av erage                              Good                             Good                                      Good                               Y es                                                          inf ormativ e   too slow        boring                            2     3     3     3     11     69
C                                                     I liked the way
                                                      the trainer
                                                      paused between                                                         Usef ul to look at a                                                                                                                                                      I liked the
                                                                                        Relaxed and                                                                Helpf ul in
R                                                     chunks of                                                              personal screen                                                                                                                                            well           crossword
    SAP Intro              9/7/2010   Very good                             Very good   f riendly .          Very good                                 Very good   understanding          Y es                                                          f un            inf ormativ e
C                                                     inf ormation. Just                                                     rather than a screen                                                                                                                                       presented      and chatting
                                                                                        Excellent trainer.                                                         the processes
                                                      a f ew seconds                                                         on the wall.                                                                                                                                                              in the break.
                                                      each time, like
                                                      mini-breathers.                                                                                                                                                                                                                                                     4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    SAP Intro              9/7/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
A   Maintaining Student                                                                                                                                                                                                                                                 well
                           9/3/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                                 well
                           9/3/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   too slow
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         3     3     3     3     12     75
                                                                                                                                                                   some had
A   Maintaining Student                                                                                                                                                                                                                                                 well
                           9/3/2010   Very good                             Very good                        Very good                                 Good        problems due to        Y es                                                          inf ormativ e
P   Inf ormation                                                                                                                                                                                                                                                        presented
                                                                                                                                                                   technical issues                                                                                                                                       4     4     4     3     15     94
A   Maintaining Student                                                                                                                                                                                                                                                 well
                           9/3/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Maintaining Student
                           9/3/2010   Very good                             Av erage                         Good                                      Av erage                           Y es
P   Inf ormation                                                                                                                                                                                                                                                                                                          4     2     3     2     11     69
A   Maintaining Student
                           9/3/2010   Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e   challenging     interesting
P   Inf ormation                                                                                                                                                                                                                                                                                                          4     4     3     3     14     88
A   Viewing Student                                                                                                                                                                                                                                                     well
                           9/2/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   boring
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         3     3     3     3     12     75
A   Viewing Student                                                                                                                                                                                                                                                     well
                           9/2/2010   Good                                  Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interesting
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         3     4     4     3     14     88
A   Viewing Student                                                                                                                                                                                                                                                     well
                           9/2/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P   Inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
                                                                                                                                                                                                 No prior
A   Viewing Student                                                                                                                                                                              experience of                                                          well
                           9/2/2010   Very good                             Very good                        Very good                                 Very good                          No                           N/A                              inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                 SAP so no                                                              presented
                                                                                                                                                                                                 expectations                                                                                                             4     4     4     4     16    100
                                                                                                                                                                                                 cov ered all the
                                                                                                                                                                                                 basics but the
                                                                                                                                                                                                 guids are
A   Viewing Student                                                                                                                                                                              inf omrativ e                                                          well
                           9/2/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                 enough f or                                                            presented
                                                                                                                                                                                                 people to specif y
                                                                                                                                                                                                 to their own                                                                                                             4     4     4     4     16    100
R                                                                                                                                                                                                needs                                                                  well
    Financial reporting    9/1/2010   Very good                             Very good                        Good                                      Av erage                           Y es                                                          inf ormativ e
C                                                                                                                                                                                                                                                                       presented                                         4     4     3     2     13     81
R                                                                                                                                                                                                                                                                                                      extremely
    Financial reporting    9/1/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e   challenging
C                                                                                                                                                                                                                                                                                                      usef ul            4     4     4     3     15     94
                                                                                                                                                                                                 Although I think I
                                                                                                                                                                   More challenging              will need to come
R                                                                                       Very practical
    Financial reporting    9/1/2010   Very good                             Very good                        Very good                                 Very good   than the Intro to      Y es   back to the                                            inf ormativ e   challenging     interesting    interactiv e
C                                                                                       guidance giv en
                                                                                                                                                                   SAP                           dropin once Im
                                                                                                                                                                                                 up and running!                                                                                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    SAP Intro              9/1/2010   Av erage                              Good                             Good                                      Av erage                           Y es                                                          inf ormativ e                   too slow
P                                                                                                                                                                                                                                                                       presented                                         2     3     3     2     10     63
                                                      some bits were a
                                                      bit slow at the
                                                      beginning getting
A                                                                                                                                                                                                                                                                       well
    SAP Intro              9/1/2010   Good            used to buttons       Very good                        Very good                                 Very good   really usef ul         Y es                         heat the room!                   inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented
                                                      already f amiliar
                                                      with f rom
                                                      windows, etc.                                                                                                                                                                                                                                                       3     4     4     4     15     94
A                                                                                                                                                                                                                                                                       well
    SAP Intro              9/1/2010   Good                                  Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   too long
P                                                                                                                                                                                                                                                                       presented                                         3     4     4     4     15     94
                                                      Good, not too
                                                      drawn out, but                                                                                                                                                   May be more exercises, a
A                                                     spent time                                                                                                                                                       litle more complicated to                        well
    SAP Intro              9/1/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P                                                     making sure                                                                                                                                                      test us a little more. But                       presented
                                                      ev ery one was up                                                                                                                                                v ery good.
                                                      to speed                                                                                                                                                                                                                                                            4     4     4     4     16    100
                                                                                        v ery approchable                    v ery simple but they
A                                                                                                                                                                                                                                                                       well
    SAP Intro              9/1/2010   Good                                  Very good   and easy to          Very good       were v ery sucessf ull    Very good                          Y es                                                          inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                       presented
                                                                                        understand                           in that way                                                                                                                                                                                   3     4     4     4     15     94
                                                                                                                                                                                                                                                                                                                         3.6   3.7   3.6   3.4   14.3   89.6   Sep-10



                                                                                                                             liking the mov e to
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          8/26/2010   Very good                             Very good                        Very good       online docs rather        Very good                          Y es                                                          inf ormativ e
P   Centre                                                                                                                                                                                                                                                              presented
                                                                                                                             than killing trees                                                                                                                                                                           4     4     4     4     16    100
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          8/26/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         4     4     3     4     15     94
A   CRM Interaction                                                                                                                                                                                                                                                     well
                          8/26/2010   Good                                  Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interactiv e
P   Centre                                                                                                                                                                                                                                                              presented                                         3     4     3     3     13     81
A                                                                                                                                                                                                                                                                       well
    Sales                 8/25/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    Sales                 8/25/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    Sales                 8/25/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                       well
    Expenses              8/24/2010   Very good                             Good                             Very good                                 Good                               Y es                                                          inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                       presented                                         4     3     4     3     14     88
A   Expenses              8/24/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          well            interesting     interactiv e                      4     4     4     4     16    100
P
R                                                                                                                                                                                                                                                       presented       well
    Purchasing 3          8/20/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R   Purchasing 3          8/20/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          well            challenging     interactiv e                      4     4     4     3     15     94
C
R   Purchasing 2+3        8/20/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          presented
                                                                                                                                                                                                                                                        well            challenging     interactiv e                      4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                       presented       well
    Purchasing 2+3        8/19/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 2+3        8/19/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R   Purchasing 2+3        8/19/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e   enjoy able      interactiv e                      4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                       well
    Purchasing 2+3        8/19/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
    Viewing and
A                                                                                                                                                                                                                                                                       well
    Maintianig Student    8/19/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e
P                                                                                                                                                                                                                                                                       presented
    inf ormation                                                                                                                                                                                                                                                                                                          4     4     4     3     15     94
R   Purchasing 2          8/19/2010   Good                                  Very good                        Good                                      Good                               Y es                                                          inf ormativ e   interesting     interactiv e                      3     4     3     3     13     81
C
R                                                                                                                                                                                                                                                                       well
    Purchasing 2          8/19/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Good                                  Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e
C                                                                                                                                                                                                                                                                       presented                                         3     4     4     4     15     94
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R   Purchasing 1          8/18/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          well            interesting     interactiv e                      4     4     4     3     15     94
C
R                                                                                       Excellent                                                                                                                                                       presented                       well
    Manager's desktop     8/16/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                          f un            inf ormativ e                  enjoy able
C                                                                                       cov erage                                                                                                                                                                                       presented                         4     4     3     4     15     94
R   Manager's desktop     8/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e   interesting     interactiv e                      4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                       well
    SAP Intro             8/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    SAP Intro             8/16/2010   Very good                             Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
R                                                                                                                                                                                                                                                                       well
    SAP Intro             8/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   too slow
C                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                       well
    SAP Intro             8/16/2010   Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                       presented                                         4     4     3     3     14     88
R   SAP Intro             8/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          well            enjoy able      interesting                       4     4     4     4     16    100
C
R   SAP Intro             8/16/2010   Very good                             Very good                        Very good                                 Very good                          Y es                         No                               presented
                                                                                                                                                                                                                                                        well            interesting     interactiv e                      4     4     4     4     16    100
C                                                                                                                            Handouts were and                                                                                                          presented
A   Maintaining Student                                                                                                      will be v ery usef ul,                                                                                                     well
                          8/13/2010   Very good                             Very good                        Very good                                 Very good                          Y es   and more              New computers                                    enjoy able      interesting
P   inf ormation                                                                                                             the computers need                                                                                                         presented
                                                                                                                             updated!                                                                                                                                                                                     4     4     4     4     16    100
                                                                                                                                                                                                                       Perhaps combine the some
                                                                                                                                                                                                                       of the v iewing and
                                                                                                                                                                                                                       maintaining courses
A   Maintaining Student                                                                                                                                                                                                together so that y ou f irst                     well
                          8/13/2010   Good                                  Very good                        Very good                                 Good                               Y es                                                          inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                       learn how to access the                          presented
                                                                                                                                                                                                                       inf o and then while y ou are
                                                                                                                                                                                                                       there, how to edit it is also
                                                                                                                                                                                                                       explained?                                                                                         3     4     4     3     14     88
A   Maintaining Student                                                                                                                                                                                                                                                 well
                          8/13/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                                 well                           Thank y ou
                          8/13/2010   Good                                  Good                             Good                                      Good                               Y es                                                          inf ormativ e                   interesting
P   inf ormation                                                                                                                                                                                                                                                        presented                      v ery much.        3     3     3     3     12     75
A   Maintaining Student                                                                                                                                                                                                                                                 well
                          8/13/2010   Very good                             Very good                        Good                                      Good                               Y es                                                          inf ormativ e                   interesting
P   inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     3     3     14     88
A   Maintaining Student                                                                                                                                                                                                                                 well
                          8/13/2010   Good                                  Very good                        Good                                      Good                               Y es                                                                          interesting     interactiv e
P   inf ormation                                                                                                                                                                                                                                        presented                                                         3     4     3     3     13     81
A   Maintaining Student
                          8/13/2010   Very good                             Good                             Good                                      Good                               Y es                                                          inf ormativ e   interesting     interactiv e
P   inf ormation                                                                                                                                                                                                                                                                                                          4     3     3     3     13     81
A   Maintaining Student                                                                                                                                                                                                                                                 well
                          8/13/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interesting
P   inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                                 well
                          8/13/2010   Very good                             Very good                        Very good                                 Very good                          Y es                                                          inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Viewing Student                                                                                                                                                                                                                                                     well
                          8/12/2010   Very good                             Very good                        Good                                      Very good                          Y es                                                          inf ormativ e                   interesting
P   inf ormation                                                                                                                                                                                                                                                        presented                                         4     4     3     4     15     94
                                                      Andy took his                     Very helpf ul and
                                                      time going                        open to any                                                                Very interactiv e,
                                                      through all of the                questions.                                                                 allowed me to                                       More complicated
                                                                                                                             Complete guides to                                                  Very
A   Viewing Student                                   inf ormation                      Checked to                                                                 practice all of the                                 exercises and more of                            well
                          8/12/2010   Very good                             Very good                        Very good       take away to ref er to    Very good                          Y es   comprehensiv e                                         inf ormativ e                   interactiv e
P   inf ormation                                      making sure                       make sure                                                                  things Andy had                                     them to keep the course                          presented
                                                                                                                             any thing                                                           course
                                                      ev ery one                        ev ery one was                                                             demonstrated to                                     more interactiv e
                                                      understood what                   keeping up with                                                            the class
                                                                                                                                                                                                                                                                                                                          4     4     4     4     16    100
                                                      to do.                            the course.
                                                                                                                                                                                                                       more time practicing
A   Viewing Student                                                                     v ery clear                          screen caps could be                                                                      exercises and less time                          well
                          8/12/2010   Good                                  Good                             Av erage                                  Good                               Y es                                                          inf ormativ e                   too slow
P   inf ormation                                                                        instructions                         clearer?                                                                                  going throgh options                             presented
                                                                                                                                                                                                                       perhaps?                                                                                           3     3     2     3     11     69
                                                                                                                                                                                                                       possibly try and make it
                                                                                                                                                                                                                       relev ant to indiv idual
                                                                                                                                                                                                                       schools/departments. i am
                                                                                                                                                                                                                       f rom student well being
A   Viewing Student                                                                                                                                                                                                                                                     well
                          8/12/2010   Very good                             Good                             Very good                                 Very good                          Y es                         and f ound it dif f icult to     inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                        presented
                                                                                                                                                                                                                       really see when i would use
                                                                                                                                                                                                                       it. possibly more of a tool
                                                                                                                                                                                                                       in wellbeing f or managers
                                                                                                                                                                                                                       who may un reports etc                                                                             4     3     4     4     15     94
                                                                                                                                                                                                                                                                                                                                                                      Feedback summary: Standard SAP courses




                                                                                                                                                                It was usef ul to
                                                                                                                      Very detailed
                                                                                     The trainer was                                                            try the exercises
A   Viewing Student                                                                                                   materials which will                                                                                                                       well
                            8/12/2010   Good                             Good        v ery                Good                                  Good            straight af ter      Y es                                                        inf ormativ e
P   inf ormation                                                                                                      be usef ul to ref er                                                                                                                       presented
                                                                                     knowledgable.                                                              they had been
                                                                                                                      back to.
                                                                                                                                                                explained.                                                                                                                                          3     3     3     3     12     75
A   Viewing Student                                                                                                                                                                                                                                              well
                            8/12/2010   Good                             Very good                        Good                                  Very good                            Y es                                                        inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                 presented                                          3     4     3     4     14     88
A   Viewing Student                                                                                                                                             Very helpf ul to                                                                                 well
                            8/12/2010   Very good                        Very good                        Good                                  Very good                            Y es                                                        inf ormativ e                   interesting
P   inf ormation                                                                                                                                                hav e practicals                                                                                 presented                                          4     4     3     4     15     94
A   Viewing Student                                                                                                                                                                                                                                              well
                            8/12/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
P   inf ormation                                                                                                                                                                                                                                                 presented                                          3     3     3     3     12     75
A   Viewing Student                                                                                                                                                                                                                                              well
                            8/12/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interesting
P   inf ormation                                                                                                                                                                                                                                                 presented                                          4     4     3     3     14     88
                                                                                                                                                                Might be better to
                                                                                                                                                                run through
A                                                                                                                                                               dif f erent
    Financial Reporting     8/10/2010   Av erage                         Good                             Good                                  Av erage                             Y es                                                        too slow
P                                                                                                                                                               examples than
                                                                                                                                                                the ones used in
                                                                                                                                                                the exercises.                                                                                                                                      2     3     3     2     10     63
A                                                                                                                                                                                                                                                                well
    Financial Reporting     8/10/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   enjoy able     interesting
P                                                                                                                                                                                                                                                                presented                                          3     4     3     3     13     81
                                                                                                                                                                                                                                                                                                Excellently
A
    Financial Reporting     8/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        f un            interesting                    explained.
P
                                                                                                                                                                                                                                                                                                Thanks              4     4     4     4     16    100
A   Financial Reporting     8/10/2010   Good                             Good                             Good                                  Good                                 Y es                                                        well            interesting     interactiv e                       3     3     3     3     12     75
P
A   Financial Reporting     8/10/2010   Good                             Good                             Very good                             Good                                 Y es                                                        presented e
                                                                                                                                                                                                                                                 inf ormativ     challenging     interactiv e                       3     3     4     3     13     81
P                                                                                    Obv iously knew
                                                                                     his stuf f ,                     It worked but could
A                                                                                    occasionaly                      hav e used more                           v ery usef ul to                                 update the room and the
    SAP Intro               8/10/2010   Very good                        Good                             Good                                  Very good                            Y es                                                        inf ormativ e   interesting     interactiv e
P                                                                                    sounded bored                    materials such as                         hav e the practice                               computers
                                                                                     wasn't a v ery                   projector etc
                                                                                     f resh deliv ery .                                                                                                                                                                                                             4     3     3     4     14     88
                                                                                                                                                                                            Although I did not
A                                                                                                                                                                                                                more personal checking                          well
    SAP Intro               8/10/2010   Good                             Good                             Good                                  Av erage                             Y es   hav e pre set                                        inf ormativ e                   too slow       interactiv e
P                                                                                                                                                                                                                that it has been understood                     presented
                                                                                                                                                                                            expetations.                                                                                                            3     3     3     2     11     69
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     3     3     14     88
                                                                                                                                                                It was usef ul to
                                                                                                                                                                do the exercises
                                                                                                                      I especially liked
                                                                                                                                                                straight af ter
                                                                                                                      being able to see
A                                                                                                                                                               they had been
    SAP Intro               8/10/2010   Very good                        Very good                        Very good   ev ery thing that was     Very good                            Y es                                                        inf ormativ e   interesting     interactiv e
P                                                                                                                                                               explained and the
                                                                                                                      being explained on
                                                                                                                                                                 trainer allowed
                                                                                                                      my screen.
                                                                                                                                                                plenty of time to
                                                                                                                                                                complete them.                                                                                                                                      4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                      Explained
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Very good                        Very good   ev ery thing v ery   Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented
                                                                                     well.                                                                                                                                                                                                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Good                             Good                             Very good                             Good                                 Y es                                                        inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                presented                                          3     3     4     3     13     81
A                                                                                                                                                                                                                                                                well
    SAP Intro               8/10/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   too long
P                                                                                                                                                                                                                                                                presented                                          3     3     3     3     12     75
A   SAP Intro               8/10/2010   Good                             Good                             Good                                  Very good                            Y es                                                        inf ormativ e   enjoy able      interesting                        3     3     3     4     13     81
P
A   SAP Intro               8/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        well            interesting     interactiv e                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                presented       well
    SAP Intro               8/10/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
                                                                                     Very
A                                                                                                                                                                                                                                                                well
    SAP Intro                8/9/2010   Very good                        Very good   approachable and     Very good                             Very good                            Y es                                                        inf ormativ e                   interesting    interactiv e
P                                                                                                                                                                                                                                                                presented
                                                                                     f riendly                                                                                                                                                                                                                       4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                   3.7   3.8   3.6   3.6   14.7   92.0       Aug-10



                                                    I thought the
A                                                   speed of
    Portal + Reporting      7/22/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e   interesting     interactiv e
P                                                   deliv ery and
                                                    timing of the                                                                                                                                                                                                                                                   3     3     3     3     12     75
A   Portal + Reporting      7/22/2010   Good        course was good.     Good                             Good                                  Good                                 Y es                                                        well                                                               3     3     3     3     12     75
P                                                                                                                                                                                           I expected to see                                    presented
                                                                                                                                                                                            a little bit more
                                                                                                                                                                                            about how
A                                                                                                                                                                                                                                                                well
    Portal + Reporting      7/22/2010   Very good                        Very good                        Very good                             Very good                            No     Postgraduate                                         inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                            applications and
                                                                                                                                                                                            how its dealt
                                                                                                                                                                                            with within SAP.                                                                                                        4     4     4     4     16    100
                                                    Good pace
                                                                                     Roy was v ery                    Will be v ery usef ul
R                                                   throughout and                                                                                                                                                                                               well
    Sales                   7/21/2010   Very good                        Very good   f riendly and        Very good   as a guide when I         Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                   bonus that we                                                                                                                                                                                                presented
                                                                                     helpf ul.                        use SAP.
                                                    f inished early !                                                                                                                                                                                                                                               4     4     4     4     16    100
                                                                                                                                                                                                                 Perhaps could hav e some
                                                                                                                                                                                                                 more excercises as I f eel
R                                                                                                                                                                                                                                                                well
    Sales                   7/21/2010   Very good                        Very good                        Very good                             Very good                            Y es                        some repetition would hav e     inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                                                 helped, but all in all was
                                                                                                                                                                                                                 v ery well taught.                                                                                 4     4     4     4     16    100
                                                                                     clear examples,
R                                                                                    good SAP and                                                                                                                                                well
    Sales                   7/21/2010   Very good                        Very good                        Good                                  Very good                            Y es                                                                        enjoy able      interactiv e
C                                                                                    Univ ersity                                                                                                                                                 presented
                                                                                     Knowledge                                                                                                                                                                                                                      4     4     3     4     15     94
A   HR Drilldown            7/20/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e   interesting     interactiv e                       4     4     3     3     14     88
P
A                                                                                                                                                                                                                                                                well
    Purchasing 2 + 3        7/15/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
A   Purchasing 2 + 3        7/15/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   challenging     interactiv e                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                well                           interesting,
    Purchasing 2 + 3        7/15/2010   Very good                        Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                presented                      interactiv e        4     3     3     3     13     81
                                                    I particularly
                                                    enjoy ed the
A                                                   exercise booklet
    Purchasing 2 + 3        7/15/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   interesting     interactiv e
P                                                   we worked
                                                    through on our
                                                    own                                                                                                                                                                                                                                                             4     4     4     4     16    100
                                                                                                                                                                Repetition helped
A                                                                                                                                                                                                                                                                well
    Purchasing 2 + 3        7/15/2010   Very good                        Very good                        Very good                             Very good       me to remember       Y es                                                        inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                presented
                                                                                                                                                                the tasks                                                                                                                                           4     4     4     4     16    100
                                                                                                                                                                The repetition of
                                                    Got through more
                                                                                                                                                                the exercises
A                                                   than scheduled                                                                                                                                                                                               well
    Purchasing 1            7/14/2010   Very good                        Very good                        Very good                             Very good       helped to            Y es                                                        inf ormativ e                   challenging
P                                                   today which is                                                                                                                                                                                               presented
                                                                                                                                                                remember what I
                                                    good
                                                                                                                                                                learnt                                                                                                                                              4     4     4     4     16    100
A                                                                                                                     well organised, good                                                                                                                       well
    Purchasing 1            7/14/2010   Very good                        Very good                        Very good                             Very good       good examples        Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                     sequence                                                                                                                                   presented                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well                           interesting,
    Purchasing 1            7/14/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   challenging
P                                                                                                                                                                                                                                                                presented                      interactiv e        3     4     3     3     13     81
A                                                                                                                                                                                                                                                                well
    Purchasing 1            7/14/2010   Very good                        Very good                        Good                                  Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     3     4     15     94
                                                                                     Very inf ormativ e
                                                                                     and managed to                   Really usef ul and I'm
A                                                                                    keep me                          sure thay will be                         Good pace and                                                                                    well
    Purchasing 1            7/14/2010   Good                             Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                    interested                       inv aluable when I                        v ery clear                                                                                      presented
                                                                                     throughout the                   start to use SAP
                                                                                     duration.                                                                                                                                                                                                                      3     4     4     4     15     94
                                                                                                                                                                                                                 Could hav e been less
A                                                                                                                                                                                                                detailed - book in great
    Manager's Desktop       7/13/2010   Good                             Good                             Very good                             Good                                 Y es
P                                                                                                                                                                                                                detail so can alway s ref er
                                                                                                                                                                                                                 to that if any problems                                                                            3     3     4     3     13     81
A                                                                                                                                                                                                                                                                well
    Manager's Desktop       7/13/2010   Good                             Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          3     4     4     3     14     88
                                                    I thought it was
                                                    really good,
                                                    Andy managed
                                                    to keep the
                                                                                                                      These are going to be
                                                    course mov ing
A                                                                                    Friendly ,                       great as a handy                          They were v ery                                                                  well
    SAP Intro               7/13/2010   Very good   ev en though         Very good                        Very good                             Very good                            Y es                                                                        enjoy able      interactiv e
P                                                                                    interesting                      ref erence once I                         clear                                                                            presented
                                                    some members
                                                                                                                      start using SAP
                                                    of the group were
                                                    progressing
                                                    slower than
                                                    others.                                                                                                                                                                                                                                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    SAP Intro               7/13/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
                                                                                                                                                                                                                 Course seemed just right
A                                                                                                                                                                                                                f or the pace and the                           well
    SAP Intro               7/13/2010   Very good                        Very good                        Good                                  Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                inf ormation f or an                            presented
                                                                                                                                                                                                                 Introduction course.                                                                               4     4     3     4     15     94
                                                                                                                                                                                                                                                                                                This wasn't
                                                                                                                                                                                                                 Not sure how relev ant it
A                                                                                                                                                                                                                                                well                                           Andy 's f ault -
    SAP Intro               7/13/2010   Good                             Very good                        Very good                             Very good                            Y es                        was to me. Wont be doing                        boring
P                                                                                                                                                                                                                                                presented                                      related to
                                                                                                                                                                                                                 any purchasing.
                                                                                                                                                                                                                                                                                                relev ance.         3     4     4     4     15     94
R   Viewing & Maintaining                                                                                                                                                                                                                                        well
                            7/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting    interactiv e
C   SLM                                                                                                                                                                                                                                                          presented                                          4     4     4     4     16    100
R   Viewing & Maintaining                                                                                                                                                                                                                                        well
                            7/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C   SLM                                                                                                                                                                                                                                                          presented                                          4     4     4     4     16    100
R   Viewing & Maintaining                                                                                                                                                                                                                                        well
                            7/12/2010   Very good   Just right           Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C   SLM                                                                                                                                                                                                                                                          presented                                          4     4     4     4     16    100
                                                                                                                                                                                            Would like to
R   Viewing & Maintaining                                                                                                                                                                   hav e seen                                                           well
                            7/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C   SLM                                                                                                                                                                                     Business                                                             presented
                                                                                                                                                                                            Warehouse but it                                                                                                        4     4     4     4     16    100
                                                                                                                                                                                            was out of action.                                                                                  v ERY
R   Viewing & Maintaining                                                                                                                                                                                                                                        well                           USEFUL,
                            7/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C   SLM                                                                                                                                                                                                                                                          presented                      EXCELLENT
                                                                                                                                                                                                                                                                                                TRAINER!            4     4     4     4     16    100
R   Viewing & Maintaining                                                                                                                                                                                                                                        well
                            7/12/2010   Av erage                         Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   too long       interesting
C   SLM                                                                                                                                                                                                                                                          presented                                          2     4     4     4     14     88
A                                                                                                                                                                                                                                                                well
    Financial Reporting      7/6/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          3     3     3     3     12     75
A                                                                                                                                                                                                                                                                well
    Financial Reporting      7/6/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                well
    SAP Intro                7/6/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        f un            inf ormativ e
P                                                                                                                                                                                                                                                                                presented                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    SAP Intro                7/6/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                                                      Usef ul f or f uture
A                                                                                                                                                                                                                                                well
    SAP Intro                7/6/2010   Good                             Very good                        Very good   ref erence, clear and     Good                                 Y es                                                                        interactiv e    boring
P                                                                                                                                                                                                                                                presented
                                                                                                                      concise                                                                                                                                                                                       3     4     4     3     14     88
A   SAP Intro                7/6/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        interesting     interactiv e                                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                well
    SAP Intro                7/6/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                     I consider
                                                    Deliv ery was just               my self to be
                                                    about right f or                 v ery f ortunate                                                                                       I f eel that
                                                                                     as I was the only                                                                                                           Dif f icult to f ind any room
                                                    me to assimilate                                                                                                                        ev ery thing was
R   CRM Interaction                                                                  person being                                                               Very good, see                                   f or improv ement as I was                                      well
                             7/5/2010   Very good   and the timing       Very good                        Very good   Fine                      Very good                            Y es   cov ered that I                                      enjoy able      inf ormativ e
C   centre                                                                           trained so had                                                             abov e                                           the only one and we                                             presented
                                                    was excellent as                                                                                                                        needed to get
                                                                                     time to ask                                                                                                                 interacted well
                                                    I started on the                                                                                                                        started
                                                    same day                         questions and try
                                                                                     out the v arious
                                                                                                                                                                                                                                                                                                                    4     4     4     4     16    100
                                                                                     sites
                                                                                                                                                                                                                 More f requent training
                                                                                                                                                                                                                 sessions - I hav e been in
                                                                                                                                                                                                                 post three weeks now, the
                                                                                                                                                                                                                 initial course was
A                                                   Appropriate to                                                                                                                                               cancelled and the next
    Portal + Reporting       7/1/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e   interesting     interactiv e
P                                                   the situation                                                                                                                                                session I was of f ered was
                                                                                                                                                                                                                 a month later, the team
                                                                                                                                                                                                                 were obliging in prov iding
                                                                                                                                                                                                                 this session when
                                                                                                                                                                                                                 requested howev er.                                                                                4     4     3     3     14     88
                                                    This was an
A                                                                                                                                                                                                                                                                well
    Purchasing               7/1/2010   Very good   excellent            Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                presented
                                                    ref resher course.                                                                                                                                                                                                                                               4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                   3.7   3.9   3.7   3.7   15.0   93.9       Jul-10



                                                                                                                      NOT MANY GIVEN
R   CRM Interaction                                                                                                   BUT REFERENCES                                                                                                                             well
                            6/24/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C   centre                                                                                                            TO WHERE WE                                                                                                                                presented
                                                                                                                      COULD FIND THEM                                                                                                                                                                               4     4     4     4     16    100
                                                                                                                      good interchange
R   CRM Interaction                                                                                                                                                                                                                                              well
                            6/24/2010   Good                             Very good                        Good        between us doing it       Good                                 Y es                                                        inf ormativ e                   interactiv e
C   centre                                                                                                                                                                                                                                                       presented
                                                                                                                      and Roy doing it.                                                                                                                                                                             3     4     3     3     13     81
R   CRM Interaction                                 good pace and                                                                                                                                                                                                well
                            6/24/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C   centre                                          humour                                                                                                                                                                                                       presented                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    Sales                   6/23/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                                                                                                                            May be chance to
                                                                                                                                                                                            hav e a read
                                                                                                                                                                Got a good                  through the
A                                                                                                                                                                                                                                                                well
    Expenses                6/22/2010   Very good                        Very good                        Very good                             Good            ov erv iew of all    Y es   booklets or make                                     inf ormativ e
P                                                                                                                                                                                                                                                                presented
                                                                                                                                                                the options                 notes in the
                                                                                                                                                                                            booklet as going
                                                                                                                                                                                            along                                                                                                                   4     4     4     3     15     94
                                                                                                                                                                                                                                                                                                challenging;
R                                                                                                                                                                                                                                                                                well
    Purchasing 3            6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        f un            inf ormativ e                  enjoy able,
C                                                                                                                                                                                                                                                                                presented
                                                                                                                                                                                                                                                                                                interesting         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Purchasing 3            6/17/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                presented                                          3     3     3     3     12     75
R   Purchasing 3            6/17/2010   Good                             Very good                        Very good                             Very good                            Y es                                                                                                                           3     4     4     4     15     94
C
R   Purchasing 3            6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   interesting     interactiv e                       4     4     4     4     16    100
C
R   Purchasing 3            6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   challenging     interesting                        4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                well
    Puchasing 2             6/17/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
R   Puchasing 2             6/17/2010   Very good                        Good                             Good                                  Very good                            Y es                                                        well            interesting     interactiv e                       4     3     3     4     14     88
C
R                                                                                                                                                                                                                                                presented       well                           enjoy able,
    Puchasing 2             6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        f un                            challenging
C                                                                                                                                                                                                                                                                presented                      interesting         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Puchasing 2             6/17/2010   Good                             Good                             Very good                             Very good                            Y es                                                        inf ormativ e                   too short
C                                                                                                                                                                                                                                                                presented                                          3     3     4     4     14     88
R                                                                                                                                                                                                                                                                well
    Puchasing 2             6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Puchasing 2             6/17/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                                                                                                Good choice of
R                                                   We f inished the
    Puchasing 2             6/17/2010   Av erage                         Very good                        Very good                             Very good       exercises to         Y es
C                                                   course early
                                                                                                                                                                practice with.                                                                                                                                      2     4     4     4     14     88
R                                                                                                                                                                                                                                                                well
    Purchasing 1            6/16/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   challenging
C                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
R   Purchasing 1            6/16/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        well            interesting     interactiv e                       4     4     4     3     15     94
C
R                                                                                                                                                                                                                                                presented       well
    Purchasing 1            6/16/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        f un                            challenging    enjoy able
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Purchasing 1            6/16/2010   Good                             Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting    too slow
C                                                                                                                                                                                                                                                                presented                                          3     4     4     4     15     94
R                                                                                                                                                                                                                                                                well
    Purchasing 1            6/16/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Purchasing 1            6/16/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                    I think the course
R                                                   could be
    Purchasing 1            6/16/2010   Av erage                         Very good                        Very good                             Very good                            Y es
C                                                   deliv ered in a
                                                    shorter time                                                                                                                                                                                                                                                    2     4     4     4     14     88
R   Manager's desktop       6/15/2010   Very good   period               Very good                        Very good                             Very good                            Y es                                                        f un                                                               4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                well
    Manager's desktop       6/15/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     3     3     14     88
                                                    May be could be
                                                    a little quicker
                                                                                                                                                                Usef ul to see
R                                                   but allowed time                                                                                                                                                                                             well
    SAP Intro               6/15/2010   Good                             Good                             Good                                  Good            how much y ou        Y es                                                        inf ormativ e
C                                                   to understand the                                                                                                                                                                                            presented
                                                                                                                                                                had understood.
                                                    more dif f icult
                                                    aspects.                                                                                                                                                                                                                                                        3     3     3     3     12     75
R                                                                                                                                                                                                                                                                well
    SAP Intro               6/15/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    SAP Intro               6/15/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
R   SAP Intro               6/15/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        well            interesting                                        4     4     4     4     16    100
C
R   Maintaining SLM         6/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        presented e
                                                                                                                                                                                                                                                 inf ormativ     interesting     interactiv e                       4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                well
    Maintaining SLM         6/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R   Maintaining SLM         6/10/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   enjoy able      interactiv e                       4     4     4     4     16    100
C
R   Viewing SLM              6/9/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e   interesting     interactiv e                       4     4     3     3     14     88
C
R                                                                                                                                                                                                                                                                well
    Viewing SLM              6/9/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Financial reporting      6/8/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                                                                                Please
R                                                                                                                                               select one
    Financial reporting      6/8/2010   Very good                        Very good   nicely patient       Very good                                                                  Y es                                                        inf ormativ e   challenging     interesting
C                                                                                                                                               of the
                                                                                                                                                f ollowing...                                                                                                                                                       4     4     4     2     14     88
                                                                                                                      Good mix of
                                                                                                                      exercises. Being
R                                                                                                                                                                                                                                                                well
    SAP Intro                6/8/2010   Very good                        Very good                        Very good   shown and doing it        Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented
                                                                                                                      ourselv es was a
                                                                                                                      good balance.                                                                                                                                                                                 4     4     4     4     16    100
                                                                                                                                                                would like to do
R                                                                                                                                                                                                                                                                well
    SAP Intro                6/8/2010   Very good   Just about right     Very good                        Very good                             Very good       them again as I      Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented
                                                                                                                                                                can be a bit slow                                                                                                                                   4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    SAP Intro                6/8/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                           3     4     3     3     13     81
                                                                                                                                                                                                                                                                                                                   3.7   3.9   3.8   3.7   15.1   94.5       Jun-10



R                                                                                                                                                                                                                                                                well
    Portal & Reporting      5/20/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   enjoy able     interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Portal & Reporting      5/20/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
A   SAP Intro and
                            5/20/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        ov erwhelming   interesting     interactiv e
P   Purchasing                                                                                                                                                                                                                                                                                                      4     4     4     3     15     94
A   Sales                   5/19/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   interesting     interactiv e                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                well
    Sales                   5/19/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
A   Sales                   5/19/2010   Very good                        Good                             Very good                             Good                                 Y es                                                        inf ormativ e   interesting     boring                             4     3     4     3     14     88
P
A                                                                                                                                                                                                                                                                well
    Sales                   5/19/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
A                                                                                                                                                                                                                                                                well
    Sales                   5/19/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                                  Good pace
P                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
A   Expenses                5/18/2010   Good                             Very good                        Very good                             Very good                            Y es                                                                                                                           3     4     4     4     15     94
P
A   Expenses                5/18/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e   interesting     interactiv e                       3     4     3     3     13     81
P                                                                                                                     Lot of materials
                                                                                                                      giv en, most of which
A                                                                                                                     we didn't really look                                                                                                                      well
    Expenses                5/18/2010   Very good                        Very good                        Av erage                              Very good                            Y es                                                        inf ormativ e                   interactiv e
P                                                                                                                     at. I think it would be                                                                                                                    presented
                                                                                                                      better to show where
                                                                                                                      they are online                                                                                                                                                                               4     4     2     4     14     88
R   Purchasing 3            5/13/2010   Good                             Good                             Very good                             Good                                 Y es                                                        inf ormativ e   challenging     interactiv e                       3     3     4     3     13     81
C
R                                                                                                                                                               really good                                      no, happy with all aspects                      well                           enjoy able,
    Purchasing 3            5/13/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   challenging
C                                                                                                                                                               exercises                                        of course and trainer!                          presented                      interactiv e        4     4     4     4     16    100
                                                                                                                                                                Good mix of
                                                    Excellent - was
                                                                                                                                                                dif f icult and
                                                    able to f inish
R                                                                                                                                                               easy exercises                                                                                   well
    Purchasing 3            5/13/2010   Very good   nice and early as    Very good   Very helpf ul.       Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                               and good mix of                                                                                  presented
                                                    able to work at
                                                                                                                                                                dif f erent ty pes
                                                    own speed!
                                                                                                                                                                of situations.                                                                                                                                      4     4     4     4     16    100
R   Purchasing 3            5/13/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        challenging     interesting     interactiv e                       4     4     4     3     15     94
C
R                                                                                                                                                                                                                                                                well
    Purchasing 3            5/13/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R   Purchasing 3            5/13/2010   Good                             Good                             Good                                  Good                                 Y es                                                        challenging     interactiv e                                       3     3     3     3     12     75
C
R   Purchasing 3            5/13/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   challenging     interactiv e                       4     4     4     4     16    100
C
R                                                   Nice being able
    Purchasing 3            5/13/2010   Very good                        Very good   helpf ul!            Very good                             Good                                 Y es                        n/a                             inf ormativ e   challenging     interactiv e
C                                                   to work at own                                                                                                                                                                                                                                                  4     4     4     3     15     94
R                                                   pace pace,
                                                    good                                                                                                                                                                                                         well                           interesting,
    Purchasing 2            5/13/2010   Very good                        Very good   v ery helpf ul       Very good                             Very good                            Y es                                                        inf ormativ e                   challenging
C                                                   deliv ered v ery                                                                                                                                                                                             presented                      interactiv e        4     4     4     4     16    100
                                                    well.
                                                    Allowed us to
                                                    work f aster if we
R                                                                                                                                                                                                                                                                well
    Purchasing 2            5/13/2010   Very good   wished but           Very good                        Very good   Very comprehesiv e        Good                                 Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented
                                                    general pace was
                                                    v ery good.                                                                                                                                                                                                                                                     4     4     4     3     15     94
R                                                                                                                                                                                                                                                                well
    Purchasing 2            5/13/2010   Very good                        Very good                        Very good                             Good                                 Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     3     15     94
                                                                                                                      A bit awkward to f lick
R
    Purchasing 2            5/13/2010   Very good                        Very good                        Good        back and f orth in the    Very good                            Y es                        n/a                             inf ormativ e   interesting     interactiv e
C
                                                                                                                      booklet sometimes                                                                                                                                                                             4     4     3     4     15     94
R   Purchasing 2            5/13/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   challenging     interactiv e                       4     4     4     4     16    100
C
R   Purchasing 2            5/13/2010   Good                             Good                             Av erage                              Av erage                             Y es                                                        inf ormativ e   challenging     interactiv e                       3     3     2     2     10     63
C
R   Purchasing 2            5/13/2010   Good                             Good                             Very good                             Good                                 Y es                                                        inf ormativ e   challenging     interactiv e                       3     3     4     3     13     81
C
R   Purchasing 2            5/13/2010   Good                             Good                             Good                                  Good                                 Y es                                                        well            too slow        interactiv e                       3     3     3     3     12     75
C
R                                                                                                                                                                                                                                                presented       well
    Purchasing 2            5/13/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          3     4     3     3     13     81
R   Purchasing 1            5/12/2010   Good                             Good                             Very good                             Good                                 Y es                                                        inf ormativ e   challenging     interactiv e                       3     3     4     3     13     81
C
R   Purchasing 1            5/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   challenging     interactiv e                       4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                well
    Purchasing 1            5/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                well
    Purchasing 1            5/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                presented                                          4     4     4     4     16    100
                                                                                     easy to f ollow,
R                                                                                    tasks worked                                                                                                                                                                well                           enjoy able,
    Purchasing 1            5/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   challenging
C                                                                                    through at a good                                                                                                                                                           presented                      interesting
                                                                                     pace                                                                                                                                                                                                                           4     4     4     4     16    100
                                                                                                                      Very comprehensiv e,                      It was v ery
R                                                                                                                     I f eel conf ident I                      usef ul to repeat                                                                                well
    Purchasing 1            5/12/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                     would be able to                          the exercises                                                                                    presented
                                                                                                                      f ollow them easily                       many times.                                                                                                                                         4     4     4     4     16    100
R                                                                                                                     af ter training.                                                                                                                           well
    Purchasing 1            5/12/2010   Good                             Good                             Good                                  Av erage                             Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          3     3     3     2     11     69
R   Purchasing 1            5/12/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e   too slow        interesting    interactiv e        3     3     3     3     12     75
C
R                                                                                                                                                                                                                                                                well
    Purchasing 1            5/12/2010   Good                             Good                             Good                                  Very good                            Y es                        No                              inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          3     3     3     4     13     81
R                                                   Right speed f or                                                                                                                                                                                                                                                                                     x
    Purchasing 1            5/12/2010   Very good                        Good                             Good        Easy to f ollow           Good                                 Y es                        n/a                             inf ormativ e   interesting     interactiv e
C                                                   me to f ollow                                                                                                                                                                                                                                                   4     3     3     3     13     81
    Plant Maintainence
A                                                                                                                                                                                                                                                well
    f or Accommodation      5/12/2010   Very good                        Good                             Very good                             Good                                 Y es                                                                        enjoy able      interesting
P                                                                                                                                                                                                                                                presented
    Serv ices                                                                                                                                                                                                                                                                                                       4     3     4     3     14     88
A   Manager's Desktop       5/11/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                                                      4     4     3     3     14     88
P
A   Manager's Desktop       5/11/2010   Very good                        Very good                        Very good                             Very good                            Y es                                                        inf ormativ e   enjoy able      interesting                        4     4     4     4     16    100
P
R                                                                                                                                                                                                                                                                well
    SAP Intro               5/11/2010   Very good                        Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          4     4     3     3     14     88
R                                                                                                                                                                                                                                                                well
    SAP Intro               5/11/2010   Good                             Very good                        Good                                  Good                                 Y es                                                        inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                presented                                          3     4     3     3     13     81
R                                                                                                                                                                                                                                                                well
    SAP Intro               5/11/2010   Good        Good                 Very good                        Good                                  Good                                 Y es                                                        inf ormativ e
C                                                                                                                                                                                                                                                                presented                                          3     4     3     3     13     81
R                                                                                                                                                                                                                                                                                well
    SAP Intro               5/11/2010   Good                             Very good                        Very good                             Very good                            Y es                                                        f un            inf ormativ e                  interactiv e
C                                                                                                                                                                                                                                                                                presented                          3     4     4     4     15     94
                                                                                                                                                                                            Hav ing little
R                                                                                                                                                                                           knowledge of                                                         well
    SAP Intro               5/11/2010   Good                             Good                             Very good                             Good                                 No                                                          inf ormativ e                   interactiv e
C                                                                                                                                                                                           SAP, I didn't                                                        presented
                                                                                                                                                                                            know what to                                                                                                            3     3     4     3     13     81
A                                                                                                                                                                                           expect!                                                              well
    Manager's Desktop        5/7/2010   Good                             Good                             Good                                  Good                                 Y es                                                        inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                presented                                          3     3     3     3     12     75
                                                                                                                                                                                                                                                                                                                                                                                         Feedback summary: Standard SAP courses




A   Maintaining Student
                             5/6/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e   interesting     interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                                                                          3     3     3     3     12     75
A   Maintaining Student
                             5/6/2010   Good                                   Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e   challenging     interesting
P   Inf ormation                                                                                                                                                                                                                                                                                                                          3     4     3     3     13     81
                                                                                           Very helpf ul if
A   Maintaining Student
                             5/6/2010   Very good                              Very good   assistance           Very good                                   Good                                  Y es                                                                  inf ormativ e   challenging     interesting
P   Inf ormation
                                                                                           required                                                                                                                                                                                                                                       4     4     4     3     15     94
                                                                                                                                                                                                                                       Still noise disturbance due
                                                        Bit slow - some                                                                                                                                                                to building works. Some
A   Maintaining Student                                                                                                                                                     but not all
                             5/6/2010   Av erage        slower members         Good                             Good                                        Good                                  Y es                                 problems with drinks             inf ormativ e   too slow        interesting
P   Inf ormation                                                                                                                                                            relev ant (working)
                                                        of the group                                                                                                                                                                   machine
                                                                                                                                                                                                                                       (f lav ia)                                                                                         2     3     3     3     11     69
                                                                                                                                                                                                                                       It was somewhat
                                                                                                                                                                                                                                       distracting as the building
A   Maintaining Student                                                                                                                                                                                                                was undergoing                                   well
                             5/6/2010   Very good                              Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                       construction, but apart                          presented
                                                                                                                                                                                                                                       f rom that I think it was a
                                                                                                                                                                                                                                       v ery well run course.                                                                             4     4     4     3     15     94
A   Maintaining Student                                                                                                                                                                                                                                                 well
                             5/6/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 New Venue!!                                      challenging     interesting
P   Inf ormation                                                                                                                                                                                                                                                        presented                                                         4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                                                                                great thank
                             5/6/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e   challenging     enjoy able
P   Inf ormation                                                                                                                                                                                                                                                                                                       y ou!!             4     4     4     4     16    100
                                                                                                                                                                                                                                       It would be pref erable to
                                                                                                                                                                                                                                       hav e a training course f or
                                                                                                                                                                                                                                       returning users as I f elt
A   Maintaining Student                                                                                                                                                                                                                                                 well
                             5/6/2010   Good                                   Good                             Good                                        Good                                  Y es                                 some of the content was                          interactiv e
P   Inf ormation                                                                                                                                                                                                                                                        presented
                                                                                                                                                                                                                                       not required f or my self ,
                                                                                                                                                                                                                                       but was aimed at new
                                                                                                                                                                                                                                       users.                                                                                             3     3     3     3     12     75
A   Viewing Student
                             5/5/2010   Good                                   Good                             Very good                                   Good                                  Y es                                                                  inf ormativ e   too long        interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                                                                          3     3     4     3     13     81
A   Viewing Student                                                                                                                                                                                                                                                                     well
                             5/5/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Viewing Student                                                                                                                                                                                                                                                                     well
                             5/5/2010   Very good                              Good                             Good                                        Good                                  Y es                                                                  ov erwhelming                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     3     3     3     13     81
                                                        Bit slow,
                                                                                                                                                                                                                                       Still disrupted due to
A   Viewing Student                                     howev er, due to                                                                                                    Some examples
                             5/5/2010   Av erage                               Good                             Good                                        Good                                  Y es                                 building works - bit             inf ormativ e   too slow        interesting
P   Inf ormation                                        slower members                                                                                                      no longer relev ant
                                                                                                                                                                                                                                       distracting
                                                        of the group.                                                                                                                                                                                                                                                                     2     3     3     3     11     69
A   Viewing Student                                                                                                                                                                                                                                                                     well
                             5/5/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Viewing Student                                                                                                                                                                                                                                                                     well
                             5/5/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   challenging
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
A   Viewing Student
                             5/5/2010   Very good                              Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e   interesting     interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                                                                          4     4     3     3     14     88
                                                                                                                                Very comprehensiv e
A   Viewing Student                                                                                                                                                                                                                                                                     well
                             5/5/2010   Good                                   Good                             Good            but a lot of material       Good                                  Y es                                                                  inf ormativ e                   too long
P   Inf ormation                                                                                                                                                                                                                                                                        presented
                                                                                                                                f or one session                                                                                                                                                                                          3     3     3     3     12     75
                                                                                                                                                                                                                                       Was a bit noisy towards
A   Viewing Student                                                                                                                                                                                                                    the end due to the work
                             5/5/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e   interesting     interactiv e
P   Inf ormation                                                                                                                                                                                                                       going on throughout the
                                                                                                                                                                                                                                       building.                                                                                          3     3     3     3     12     75
                                                                                                                                                                                                                                       I would hav e liked to do
                                                                                                                                                                                                                                       more exercises and time to
A   Viewing Student
                             5/5/2010   Good                                   Very good                        Good                                        Good                                  Y es                                 read instructions that Andy      inf ormativ e   challenging     interesting
P   Inf ormation
                                                                                                                                                                                                                                       had
                                                                                                                                                                                                                                       giv en.                                                                                            3     4     3     3     13     81
R                                                                                                                                                                                                                 and more. Thank                                                       well
    Financial reporting      5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   enjoy able
C                                                                                                                                                                                                                 y ou Roy                                                              presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                       well
    Financial reporting      5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R   Financial reporting      5/4/2010   Very good                              Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e   challenging     interactiv e                      4     4     3     3     14     88
C                                                                                                                                                                                                                 I thought it may
                                                                                                                                                                                                                  of also cov ered
                                                                                                                                                                                                                  other reports
                                                                                                                                                                                                                  such as P&L and
R                                                                                                                                                                                                                 Balance Sheet                                                         well
    Financial reporting      5/4/2010   Very good                              Very good                        Very good                                   Very good                             No                                                                    inf ormativ e                   interactiv e
C                                                                                                                                                                                                                 reporting etc in                                                      presented
                                                                                                                                                                                                                  addition to Cost
                                                                                                                                                                                                                  Centre/ RAS
                                                                                                                                                                                                                  accounting
                                                                                                                                                                                                                  reporting                                                                                                               4     4     4     4     16    100
                                                                                                                                                                            Howev er I f eel
                                                                                                                                                                            once running liv e
                                                                                                                                                                            reports the
R                                                                                                                                                                           exercises will not                                                                          well
    Financial reporting      5/4/2010   Very good                              Very good                        Good                                        Good            prov e particularly   Y es                                                                                  too short       interactiv e
C                                                                                                                                                                                                                                                                       presented

                                                                                                                                                                            helpf ul as this
                                                                                                                                                                            has been the                                                                                                                                                  4     4     3     3     14     88
                                                                                                                                                                            case in the past.
                                                                                                                                                                                                                                       Split the course into Cost
R                                                                                                                                                                                                                                                                       well
    Financial reporting      5/4/2010   Av erage                               Good                             Very good                                   Good                                  No                                   centre training and                              too slow
C                                                                                                                                                                                                                                                                       presented
                                                                                                                                                                                                                                       research account                                                                                   2     3     4     3     12     75
R                                                                                                                                                                                                                                                                                       well
    Financial reporting      5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                       well
    Financial reporting      5/4/2010   Very good                              Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e
C                                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Good                                   Good                             Good                                        Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     4     13     81
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   too long       interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A   SAP Intro                5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                                                                                    4     4     4     4     16    100
P                                                                                                                                                                                                                                                                                                                      I hav e
                                                                                                                                                                                                                                                                                                                       already used
                                                                                                                                                                                                                                                                                                                       SAP at
A                                                                                                                                                                                                                                      The training room was v ery      well                                           another
    SAP Intro                5/4/2010   Good                                   Good                             Good                                        Good                                  Y es
P                                                                                                                                                                                                                                      cold.                            presented                                      institution so
                                                                                                                                                                                                                                                                                                                       this was a
                                                                                                                                                                                                                                                                                                                       ref resher         3     3     3     3     12     75
                                                                                                                                                                                                                                                                                                                       course f or
                                                                                                                                                                                                                                       Venue noisy due to
A                                                                                                                                                                                                                                      building works, plus some
    SAP Intro                5/4/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e   interesting     interactiv e
P                                                                                                                                                                                                                                      disruption due to car
                                                                                                                                                                                                                                       alarms in street                                                                                   3     3     3     3     12     75
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                  It was a basic
                                                                                                                                                                                                                  introduction to
                                                                                                                                                                                                                  the f unctions and
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Very good                              Very good                        Good                                        Good                                  Y es            uses - it was the                                     inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented
                                                                                                                                                                                                                  right amount of
                                                                                                                                                                                                                  inf ormation to
                                                                                                                                                                                                                  get started.                                                                                                            4     4     3     3     14     88
A                                                                                                                                                                                                                                                                                       well
    SAP Intro                5/4/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 excellent all round              inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                          4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                                         3.6   3.7   3.6   3.4   14.2   89.0   May -10



    SAP Intro, Viewing      28/04/201
A
    and Maintaining         0+          Very good                              Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e   enjoy able      interactiv e
P
    Student Inf ormation    29/04/201                                                                                                                                                                                                                                                                                                     4     4     3     3     14     88
A   Maintaining Student     0
                            4/22/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 n/a                              inf ormativ e   challenging     interesting
P   Inf ormation                                                                                                                                                                                                                                                                                                                          4     4     4     4     16    100
A   Maintaining Student                                                                                                                                                                                                                                                                 well
                            4/22/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   challenging
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     4     4     16    100
                                                                                                                                Some of the
                                                                                                                                inf ormation was
A   Maintaining Student                                                                                                         incorrect and needed                                                                                   Training suit is in need of                      well
                            4/22/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                updating but apart                                                                                     ref urbishment                                   presented
                                                                                                                                f rom that, v ery                                                                                                                                                                                         4     4     4     4     16    100
A   Viewing Student                                                                                                             good.
                            4/21/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e   challenging     interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                                                                          3     4     4     3     14     88
A   Viewing Student                                                                                                                                                                                                                                                                     well
                            4/21/2010   Very good                              Very good                        Very good                                   Good                                  Y es                                 n/a                              inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     4     3     15     94
A   Viewing Student                                                                                                                                                                                                                                                                     well
                            4/21/2010   Good                                   Good                             Very good                                   Very good                             Y es                                 No                               inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         3     3     4     4     14     88
A   Viewing Student                                                                                                                                                                                                                    Venue looked like it was in                      well
                            4/21/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P   Inf ormation                                                                                                                                                                                                                       need of re-f urbishment.                         presented                                         4     4     4     4     16    100
A   Viewing Student                                                                                                                                                                                                                                                                     well
                            4/21/2010   Very good                              Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e                   challenging
P   Inf ormation                                                                                                                                                                                                                                                                        presented                                         4     4     3     3     14     88
                                                                                                                                                                                                                                       much of what was cov ered
                                                                                                                                                                                                                                       was actually irrelev ant -
                                                        I f elt things could
                                                                                                                                                                                                                                       the course should be
A   Viewing Student                                     hav e been                                                                                                          some a little too
                            4/21/2010   Av erage                               Av erage                         Very good                                   Good                                  Y es                                 tailored more to suit the        inf ormativ e   too slow        unsuitable
P   Inf ormation                                        cov ered more                                                                                                       straightf orward
                                                                                                                                                                                                                                       kind of staf f member. too
                                                        speedily
                                                                                                                                                                                                                                       much was cov ered and the
                                                                                                                                                                                                                                       course was too long.                                                                               2     2     4     3     11     69
                                                                                                                                                                                                                                       Break into smaller e.g.
                                                                                                                                                                                                                                       hour long training sessions
                                                                                                                                                                                                                                       so people can choose the
                                                                                                                                                                                                                  Cov ered more        relev ant ones (e.g.
                                                                                                                                                                                                  Please          than necessary -     printing student bank letter,
A   Viewing Student                                                                                                                                                                               select one      didn't need such     transciprts etc not relev ant
                            4/21/2010   Good                                   Good                             Good                                        Good                                                                                                        f orgettable    too slow        too long
P   Inf ormation                                                                                                                                                                                  of the          detail, most can     f or people in marketing
                                                                                                                                                                                                  f ollowing...   be self -taught      and not working with
                                                                                                                                                                                                                  using guides         indiv idual students) Also,
                                                                                                                                                                                                                                       training of this length (f ull
                                                                                                                                                                                                                                       day ) too hard to remember
                                                                                                                                                                                                                                       and concentrate on.                                                                                3     3     3     3     12     75
                                                        The training is
                                                        much too long -
                                                        it's dif f icult to
                                                        justif y two whole
                                                        day s out of the
                                                                                                                                                                                                                                       Tailored programmes
                                                        of f ice f or
                                                                                                                                                                                                                                       based on job role would be
                                                        v iewing/maintainin
                                                                                                                                                                                                                                       much better. Venue not
A   Viewing Student                     Unsatisf acto   g when only a
                            4/21/2010                                          Good                             Very good                                   Good                                  Y es                                 really suitable due to           too slow        too long        unsuitable
P   Inf ormation                        ry              f raction of the
                                                                                                                                                                                                                                       ongoing decoration work -
                                                        f unctions will be
                                                                                                                                                                                                                                       temperature issues and
                                                        used. The
                                                                                                                                                                                                                                       paint smell.
                                                        materials could
                                                        be cov ered as a
                                                        series of tasks
                                                        rather than f ull
                                                        explanations.                                                                                                                                                                                                                                                                     0     3     4     3     10     63
A                                                                                                                               excellant f or ref erring
    Expenses                4/20/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e   interesting     interactiv e
P                                                                                                                               to.                                                                                                                                                                                                       4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    Expenses                4/20/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A   Expenses                4/20/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e   too long        interactiv e                      3     3     3     3     12     75
P                                                                                                                                                                           I f ound the day 3
R                                                                                                                                                                           exercises v ery
    Purchasing 2 + 3        4/15/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e   enjoy able      interactiv e
C                                                                                                                                                                           usef ull and good
                                                                                                                                                                            practice                                                                                                                                                      4     4     4     4     16    100
                                                                                                                                                                                                                  and cov ered
                                                                                                                                                                                                                  subjects not
R                                                                                                                                                                                                                                                                                       well
    Purchasing 2 + 3        4/15/2010   Very good                              Very good                        Very good                                   Very good                             Y es            scheduled to be                                       inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                       presented
                                                                                                                                                                                                                  cov ered - v ery
                                                                                                                                                                                                                  usef ul                                                                                                                 4     4     4     4     16    100
R   Purchasing 2 + 3        4/15/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  challenging     enjoy able      interactiv e                      4     4     4     4     16    100
C                                                       Ver good                                                                                                            Good chance to
R                                                                                                                               Good to take away                                                                                                                                       well
    Purchasing 2 + 3        4/15/2010   Very good       deliv ery and          Good                             Very good                                   Very good       try out what we       Y es                                                                  inf ormativ e                   interesting
C                                                                                                                               f or f uture ref erence                                                                                                                                 presented
                                                        presentation                                                                                                        hav e learned                                                                                                                                                 4     3     4     4     15     94
                                                                                           and answered
A                                                                                                                                                                                                                                                                                       well
    Purchasing 1            4/14/2010   Very good                              Very good   any questions        Good                                        Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented
                                                                                           that were raised                                                                                                                                                                                                                               4     4     3     4     15     94
                                                        Well presented                     well.                                helpf ul both now and
A                                                                                                                                                                                                                                      Venue will be better when        well
    Purchasing 1            4/14/2010   Good            and at a good          Very good                        Very good       in he f uture as            Good                                  Y es                                                                                  enjoy able      interesting
P                                                                                                                                                                                                                                      building work f inished          presented
                                                        pace                                                                    ref erence                                                                                                                                                                                                3     4     4     3     14     88
                                                        it was nice to be
                                                        in a small group,
                                                        meaing we got
                                                        through the
A                                                                                                                                                                                                                                                                                       well
    Purchasing 1            4/14/2010   Very good       exercises quickly      Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented
                                                        and had more
                                                        chance to ask
                                                        questions if
                                                        needed                                                                                                                                                                                                                                                                            4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                       well
    Purchasing 1            4/14/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 n/a                              inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                                                                                                                                       Heating in room would
                                                                                                                                                                                                                                       improv e learning
A
    SAP Intro               4/13/2010   Good                                   Good                             Very good                                   Good                                  Y es                                 conditions! But otherwise        inf ormativ e   interesting     interactiv e
P
                                                                                                                                                                                                                                       v ery well-organised and
                                                                                                                                                                                                                                       run.                                                                                               3     3     4     3     13     81
A   SAP Intro               4/13/2010   Good                                   Good                             Very good                                   Very good                             Y es                                                                  inf ormativ e   enjoy able      interesting                       3     3     4     4     14     88
P                                                                                                                                                                                                                                      No need to detail all SAP
                                                                                                                                                                                                                                       modules - the actual
A                                                                                                                                                                                                                                      f unctions themselv es are                       well
    SAP Intro               4/13/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   too long
P                                                                                                                                                                                                                                      the most usef ul. Tasks                          presented
                                                                                                                                                                                                                                       could be completed on a
                                                                                                                                                                                                                                       self -access basis.                                                                                3     4     4     3     14     88
A   SAP Intro               4/13/2010   Good                                   Good                             Very good                                   Good                                  Y es                                 Cold v enue                      inf ormativ e   interactiv e    boring                            3     3     4     3     13     81
P                                                                                                                                                                                                                                                                                                                      The use of
                                                                                                                                                                                                                                                                                                                       screen
                                                                                                                                                                                                                                                                                                                       control I f elt
A                                                                                                                                                                                                                                      Only the v enue and                              well
    SAP Intro               4/13/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e   was better
P                                                                                                                                                                                                                                      f acilities were poor.                           presented
                                                                                                                                                                                                                                                                                                                       than what an
                                                                                                                                                                                                                                                                                                                       OHP would
                                                                                                                                                                                                                                                                                                                       of prov ided.      4     4     4     4     16    100
                                                                                                                                                                                                                                       The training v enue was
                                                                                                                                                                                                                                       v ery disappointing: no
                                                                                                                                                                                                                                       heating so ev ery one was
                                                                                                                                                                            seemed a little
                                                                                                                                                                                                                                       f reezing cold, loos with
                                                                                                                                                                            TOO
                                                                                                                                                                                                                                       sticky f loors where the
                                                                                                                                                                            straightf orward!
                                                                                                                                                                                                                                       f looring has been remov ed
A                                                                                                                                                                           could hav e been                                                                                            well
    SAP Intro               4/13/2010   Av erage                               Good                             Good                                        Av erage                              Y es                                 etc. Thankf ully we were         inf ormativ e                   too long
P                                                                                                                                                                           more challenging                                                                                            presented
                                                                                                                                                                                                                                       only here f or the morning
                                                                                                                                                                            or more relev ant
                                                                                                                                                                                                                                       but it would hav e been
                                                                                                                                                                            to our particular
                                                                                                                                                                                                                                       v ery unpleasant to hav e
                                                                                                                                                                            roles
                                                                                                                                                                                                                                       had to spend a whole day
                                                                                                                                                                                                                                       here. Not the trainers f ault
                                                                                                                                                                                                                                       but certainly not ideal.                                                                           2     3     3     2     10     63
A                                                                                                                                                                                                                                                                                       well
    SAP Intro               4/13/2010   Very good                              Very good                        Very good                                   Good                                  Y es                                 Venue!                           inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
                                                        the course all ran                                                                                                                                                             training v enue was not
A                                                       on time and we                                                                                                                                                                 v ery nice but i understand                      well
    SAP Intro               4/13/2010   Very good                              Good                             Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                       managed to                                                                                                                                                                     it is goingthrough                               presented
                                                        f inish slightly                                                                                                                                                               ref urbishment                                                                                     4     3     4     4     15     94
                                                        early
                                                        A good pace to                     Very good at
                                                        suit the needs of                  explaining and                                                                   Really helpf ul in
A                                                                                                                                                                                                                                                                       well
    SAP Intro               4/13/2010   Very good       ev ery one             Very good   helped to            Very good       Very user f riendly         Very good       processing the        Y es                                                                                  interactiv e
P                                                                                                                                                                                                                                                                       presented
                                                        inv olv ed at the                  nav igate around                                                                 inf o.
                                                        training session.                  SAP.                                                                                                                                                                                                                                            4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                                         3.4   3.6   3.8   3.5   14.3   89.6   Apr-10



A                                                                                                                                                                                                                                                                                       well
    Portal and Reporting    3/25/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A                                                                                                                                                                                                                                                                                       well
    Portal and Reporting    3/25/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                       Concise                                                                                                                                                                                                                         well
    Portal and Reporting    3/25/2010   Very good                              Very good                        Very good       Very detailed               Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                       inf ormation                                                                                                                                                                                                                    presented                                         4     4     4     3     15     94
A                                                                                                                                                                           I f ound them                                              Venue is a little noisy due                      well
    Portal and Reporting    3/25/2010   Very good                              Very good   Very f riendly       Very good                                   Good                                  Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                           easy to f ollow                                            to work being carried out!                       presented                                         4     4     4     3     15     94
                                                                                                                                not read them all y et!
A                                                                                                                                                                                                                                                                                       well
    Portal and Reporting    3/25/2010   Very good                              Very good                        Very good       but all seem v ery          Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented
                                                                                                                                clearly presented                                                                                                                                                                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    Sales                   3/24/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A   Sales                   3/24/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  well            enjoy able      interactiv e                      3     3     3     3     12     75
P
A                                                                                                                                                                                                                                                                       presented                       well
    Sales                   3/24/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  f un            inf ormativ e
P                                                                                                                                                                                                                                                                                                       presented                         4     4     4     4     16    100
                                                                                                                                                                                                                  As I am new to
                                                                                                                                                                                                                  the Univ ersity
                                                                                                                                                                                                                  the SAP courses
A                                                                                                                                                                                                                 hav e been                                                            well
    Sales                   3/24/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   enjoy able
P                                                                                                                                                                                                                 excellant. I now                                                      presented
                                                                                                                                                                                                                  hav e a better
                                                                                                                                                                                                                  understanding of
                                                                                                                                                                                                                  SAP. Thanks                                                                                                             4     4     4     4     16    100
                                                        I am not a
                                                        f requent user of
                                                        SAP so initially I
                                                        f ound the pace a
                                                        bit quick. That
                                                                                                                                But sometimes tricky
                                                        said, Andy was
                                                                                                                                to f ollow. With time I
A                                                       alway s av ailable                 Pleasant and                                                                     Y es, v ery                                                                                                 well                           interesting,
    Sales                   3/24/2010   Good                                   Very good                        Very good       will learn where ev ery     Very good                             Y es                                 Not really .                     inf ormativ e                   challenging
P                                                       to help with                       helpf ul                                                                         relev ant                                                                                                   presented                      interactiv e
                                                                                                                                section is located in
                                                        queries, which
                                                                                                                                the handout!
                                                        was really good
                                                        and I got quicker
                                                        as re-f amiliarised
                                                        my self with the
                                                        sy stem (I think!).                                                                                                                                                                                                                                                               3     4     4     4     15     94
R                                                                                                                                                                                                                                                                                       well
    HR Drilldown            3/23/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 None                             inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                                                                                Please          Not had a chance to         Please
R                                                                                                               select one      go through them y et        select one
    SAP Intro and Library   3/19/2010   Very good                              Very good                                                                                    As abov e             Y es                                                                  inf ormativ e   enjoy able      interesting
C                                                                                                               of the          but they look like          of the
                                                                                                                f ollowing...   usef ul backup              f ollowing...                                                                                                                                                                 4     4     2     2     12     75
A   Purchasing 3            3/19/2010   Good                                   Good                             Very good                                   Very good                             Y es                                                                                                                                    3     3     4     4     14     88
P
A   Purchasing 3            3/19/2010   Very good                              Very good                        Very good       Really good to f ollow      Very good                             Y es                                                                                                                                    4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                                       well
    Purchasing 3            3/19/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A                                                                                                                                                                                                                                                                                       well
    Purchasing 3            3/19/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
                                                        good that lef t to
A                                                       work through                                                            easy to f ollow,                                                                                                                                        well
    Purchasing 3            3/19/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                       exercises at own                                                        concise                                                                                                                                                 presented
                                                        pace                                                                                                                                                                                                                                                                              4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    Purchasing 2            3/18/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A   Purchasing 2            3/18/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e   interesting     interactiv e                      4     4     4     4     16    100
P                                                                                                                                                                                                                                      was hard going af ter f ull
A                                                                                                                                                                                                                                      day y esterday , purchasing
    Purchasing 2            3/18/2010   Very good                              Very good                        Very good                                   Good                                  Y es
P                                                                                                                                                                                                                                      1 seemed easier to take on
                                                                                                                                                                                                                                       board                                                                                              4     4     4     3     15     94
A                                                                                                                                                                           a bit to hard at                                                                            well
    Purchasing 2            3/18/2010   Good                                   Very good                        Very good                                   Very good                             Y es            and a lot more                                                        interesting
P                                                                                                                                                                           times                                                                                       presented                                                         3     4     4     4     15     94
A   Purchasing 2            3/18/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                 None                             well            challenging     enjoy able                        4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                       presented       well
    Purchasing 1            3/17/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    Purchasing 1            3/17/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A                                                                                                                                                                                                                                                                                       well
    Purchasing 1            3/17/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A   Purchasing 1            3/17/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  well            interesting     interactiv e                      4     4     4     4     16    100
P
A   Purchasing 1            3/17/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  presented
                                                                                                                                                                                                                                                                        well            enjoy able      interesting                       4     4     4     4     16    100
P                                                       the session time                                                                                                                                                                                                presented
                                                        between breaks                                                          Clear and easy to                           Prov ided
                                                        and the work                                                            use - will be v ery                         inf ormation and
A                                                       giv en in each                     patient calm                                                                                                                                                                                 well
    Purchasing 1            3/17/2010   Very good                              Very good                        Very good       helpf ul f or use when      Very good       proceedures           Y es                                                                  inf ormativ e                   interactiv e
P                                                       made it easy to                    thorough                                                                                                                                                                                     presented
                                                                                                                                back in of f ice doing                      needed f or
                                                        stay f ocused                                                           these tasks                                 business use
                                                        and take                                                                                                                                                                                                                                                                          4     4     4     4     16    100
A                                                       inf ormation in                                                                                                                                                                                                                 well
    Purchasing 1            3/17/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   enjoy able
P                                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A   Manager's Desktop       3/16/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e   interesting                                       4     4     4     4     16    100
P
A                                                                                                                                                                                                                                                                                       well
    SAP Intro               3/16/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    SAP Intro               3/16/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A   SAP Intro               3/16/2010   Very good                              Very good                        Av erage                                    Very good                             Y es                                                                  inf ormativ e                                                     4     4     2     4     14     88
P
A                                                                                                                                                                                                                                                                                       well
    SAP Intro               3/16/2010   Good                                   Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                       presented                                         3     3     3     3     12     75
A                                                                                                                                                                                                                                                                                       well
    SAP Intro               3/16/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
                                                        This is no
                                                        ref lection on the
                                                        trainer of the
A                                                       programme, I
    SAP Intro               3/16/2010   Av erage                               Very good                        Very good                                   Good                                  Y es                                                                  too slow        too long
P                                                       think this course
                                                        is ideal f or new
                                                        members of                                                                                                                                                                                                                                                                        2     4     4     3     13     81
A                                                       staf f .                                                                                                                                                                                                                        well
    SAP Intro               3/16/2010   Good                                   Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   enjoy able     interesting
P                                                                                                                                                                                                                                                                                       presented                                         3     4     4     3     14     88
A   SAP intro + Financial                                                                                                                                                                                                                                                               well
                            3/12/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
P   Reporting                                                                                                                                                                                                                                                                           presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    BW Reporting            3/12/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     4     4     16    100
A                                                                                                                                                                                                                                                                                       well
    BW Reporting            3/12/2010   Very good                              Very good                        Good                                        Good                                  Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented                                         4     4     3     3     14     88
A   BW Reporting            3/12/2010   Av erage                               Av erage                         Av erage                                    Av erage                              Y es                                                                  ov erwhelming   challenging     boring                            2     2     2     2      8     50
P                                                                                                                                                                           Used liv e
                                                                                                                                                                            examples rather
A                                                                                                                                                                                                                                                                                       well
    BW Reporting            3/12/2010   Very good                              Very good                        Very good                                   Very good       than exercises        Y es                                                                  inf ormativ e                   interesting
P                                                                                                                                                                                                                                                                                       presented
                                                                                                                                                                            and this was
                                                                                                                                                                            usef ul                                                                                                                                                       4     4     4     4     16    100
                                                        About the right
                                                                                                                                                                            We didn't do any
                                                        pace and tailored
                                                                                                                                                                            exercises but
A                                                       to our particular
    BW Reporting            3/12/2010   Very good                              Good                             Good                                        Very good       worked through a      Y es                                                                  f un            inf ormativ e   interesting
P                                                       needs rather than
                                                                                                                                                                            couple of 'real
                                                        a standard
                                                                                                                                                                            lif e' problems
                                                        session                                                                                                                                                                                                                                                                           4     3     3     4     14     88
                                                                                                                                                                                                                  Felt that most of
                                                                                                                                                                                                                                       Possibly reduce size of
R                                                                                                                                                                                                                 what I was taught
    Maintaining SLM         3/11/2010   Very good                              Very good                        Good                                        Good                                  Y es                                 some of the handouts, but        inf ormativ e   interesting     interactiv e
C                                                                                                                                                                                                                 I would actually
                                                                                                                                                                                                                                       not reducing content.
                                                                                                                                                                                                                  be using.                                                                                                               4     4     3     3     14     88
R                                                                                          helpf ul and                                                                                                                                                                                 well
    Maintaining SLM         3/11/2010   Very good                              Very good                        Very good       v ery inf ormativ e         Very good       well constructed      Y es                                                                  inf ormativ e                   interesting
C                                                                                          knowledgable                                                                                                                                                                                 presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                      Much better than prev ious                       well
    Maintaining SLM         3/11/2010   Very good                              Very good                        Very good                                   Very good                             Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                      day s - better pace.                             presented                                         4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                       well
    Maintaining SLM         3/11/2010   Very good                              Very good                        Very good                                   Good                                  Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                       presented                                         4     4     4     3     15     94
R                                                                                                                                                                                                                                                                                       well
    Maintaining SLM         3/11/2010   Good                                   Good                             Av erage                                    Good                                  Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                       presented                                         3     3     2     3     11     69
                                                                                           Very inf ormativ e                                                               good examples
R                                                                                                                                                                                                                                                                                       well
    Viewing SLM             3/10/2010   Very good                              Very good   and inf o giv en     Very good                                   Very good       of what we might      Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                       presented
                                                                                           was practical                                                                    need                                                                                                                                                          4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                       well
    Viewing SLM             3/10/2010   Very good                              Good                             Good                                        Good                                  Y es                                                                  inf ormativ e                   enjoy able
C                                                                                                                                                                                                                                                                                       presented                                         4     3     3     3     13     81
                                                                                                                                                                                                                                                                                                                                                                               Feedback summary: Standard SAP courses




                                                   Roy showed us
                                                   what he wanted
                                                   us to do, we then
                                                   did it and then we
                                                   had to watch him
R                                                  do it again which                                                                                                                                                              Course itself was good but
    Viewing SLM            3/10/2010   Poor        f elt like an         Very good                         Very good                                 Very good                              Y es                                                                  too slow        too long        interactiv e
C                                                                                                                                                                                                                                 too drawn out
                                                   additional step
                                                   that was not
                                                   required and
                                                   made the
                                                   session f eel
                                                                                                                                                                                                                                                                                                                                 1     4     4     4     13     81
                                                   much slower
R   Viewing SLM            3/10/2010   Good                              Very good                         Good                                      Good                                   Y es                                                                  inf ormativ e   interesting     interactiv e                   3     4     3     3     13     81
C
R                                                                                                                                                                                                                                                                                 well
    Viewing SLM            3/10/2010   Good                              Good                              Good                                      Good                                   Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                 presented                                      3     3     3     3     12     75
R   Viewing SLM            3/10/2010   Good                              Good                              Good                                      Av erage                               Y es                                  More practice examples          inf ormativ e   interesting     interactiv e                   3     3     3     2     11     69
C
R                                                                                                                                                                                                                                                                                 well
    Viewing SLM            3/10/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                 presented                                      4     4     4     4     16    100
R   Financial reporting     3/9/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                                                  well            challenging     enjoy able                     4     4     4     4     16    100
C
R                                                                                                                                                                                                                                                                 presented                       well
    Financial reporting     3/9/2010   Very good                         Very good                         Good                                      Very good                              Y es                                                                  f un            inf ormativ e
C                                                                                                                                                                                                                                                                                                 presented                      4     4     3     4     15     94
R                                                                                                                                                                                                                                                                                 well
    Financial reporting     3/9/2010   Good                              Very good                         Very good                                 Very good                              Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                 presented                                      3     4     4     4     15     94
                                                                                                                                                                     Like that the
                                                                                                                                                                     exercise book
                                                                                                                                                                     didn\'t tell y ou
R                                                                                                                                                                    what to do and                                                                                               well
    SAP Intro               3/9/2010   Very good                         Very good                         Very good                                 Good                                   Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                    use still had to                                                                                             presented
                                                                                                                                                                     ref er to the
                                                                                                                                                                     basics book.
                                                                                                                                                                     Kept me f ocused.                                                                                                                                           4     4     4     3     15     94
                                                   Session did not
                                                   need to be 3
R                                                  hours - could be
    SAP Intro               3/9/2010   Poor                              Good                              Good                                      Very good                              Y es                                                                  too slow        interesting     interactiv e
C                                                  cut down
                                                   considerably if
                                                   pace was f aster                                                                                                                                                                                                                                                              1     3     3     4     11     69
R                                                                                                                                                                                                                                                                                 well
    SAP Intro               3/9/2010   Very good                         Very good                         Good                                      Very good                              Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                 presented                                      4     4     3     4     15     94
R                                                                                    Educational and                                                                                                                                                                              well
    SAP Intro               3/9/2010   Very good                         Very good                         Very good                                 Very good       Good practice          Y es                                                                  inf ormativ e                   interactiv e
C                                                                                    easy to listen to                                                                                                                                                                            presented                                      4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                 well
    SAP Intro               3/9/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                                                  inf ormativ e                   interactiv e
C                                                                                                                                                                                                                                                                                 presented                                      4     4     4     4     16    100
R                                                                                                                                                                                                                                                                                 well
    SAP Intro               3/9/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                  none                            inf ormativ e                   interesting
C                                                                                                                                                                                                                                                                                 presented                                      4     4     4     4     16    100
R   SAP Intro               3/9/2010   Good                              Good                              Av erage                                  Good                                   Y es                                                                  inf ormativ e   interesting     interactiv e                   3     3     2     3     11     69
C
R                                                                                                                                                                                                                                                                                 well
    SAP Intro               3/9/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                                                  inf ormativ e
C                                                                                                                                                                                                                                                                                 presented                                      4     4     4     4     16    100
A                                                                                                                                                                                                           I really liked the                                    well
    TEM - Clerk             3/4/2010   Very good                         Very good                         Very good                                 Very good                              Y es                                                                                  enjoy able      interesting
P                                                                                                                                                                                                           1:1 training                                          presented                                                       4     4     4     4     16    100
                                                                                                                                                                                                                                                                                                                                3.6   3.7   3.6   3.6   14.5   90.5   Mar-10



R                                                                                                                                                                                                                                 None course cov ered al I                       well
    Expenses               2/26/2010   Very good                         Very good                         Very good                                 Very Good                              Y es                                                                  inf ormativ e                   interesting
C                                                                                                                                                                                                                                 needed to know                                  presented                                      4     4     4     4     16    100
A   Portal and Reporting   2/25/2010   Good                              Good                              Good                                      Good                                   Y es                                                                  inf ormativ e   interesting     interactiv e                   3     3     3     3     12     75
P                                                  Good speed - not
                                                   too f ast or slow.
                                                   Although I would
                                                   pref er to be
A                                                                                                                          Good - will ref er back                                                                                                                                well
    Portal and Reporting   2/25/2010   Very good   made aware of         Good                              Good                                      Good                                   Y es                                                                  inf ormativ e
P                                                                                                                          to them in the f uture.                                                                                                                                presented
                                                   the specif ic time
                                                   the course takes
                                                   rather than the
                                                   time av ailable.                                                                                                                                                                                                                                                              4     3     3     3     13     81
A                                                                                                                                                                                                                                                                                 well
    Portal and Reporting   2/25/2010   Very good                         Very good                         Very good                                 Good                                   Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                 presented                                      4     4     4     3     15     94
A                                                                                                                                                                                                                                                                                 well
    Portal and Reporting   2/25/2010   Very good                         Very good                         Very good                                 Very Good                              Y es                                                                  inf ormativ e                   interactiv e
P                                                                                                                                                                                                                                                                                 presented                                      4     4     4     4     16    100
                                                                                                                                                                                                            I don't think this
                                                                                                                                                                                            Please          training was
A                                                                                                                                                                                           select one      relev ant to me                                       well
    Portal and Reporting   2/25/2010   Good                              Good                              Good                                      Good                                                   personally as I                                                       f orgettable    unsuitable
P                                                                                                                                                                                           of the                                                                presented
                                                                                                                                                                                            f ollowing...   will be highly
                                                                                                                                                                                                            unlikely to ev er                                                                                                    3     3     3     3     12     75