POINTS TO REMEMBER
ACCESS AND VISITATION
HOTLINE HELPS TEXAS PARENTS ACCESS AND
ADDRESS VISITATION CONCERNS VISITATION
by Texas Attorney General Greg Abbott
CHILDREN THRIVE ON THE SECURITY THAT represent callers or offer legal advice who receive or have received public
comes from knowing both parents — only legal information. assistance. Services include locating • The Access and Visitation Hotline’s
love and care for them. That is why Parents also can visit www.txaccess. absent parents; establishing paternity
toll free number, (866) 292-4636,
the Ofﬁce of the Attorney General org to obtain downloadable legal forms for children born to unmarried parents;
is committed to helping parents stay and examples for completing them. establishing, enforcing and modifying
is answered in English and Spanish,
involved in their children’s lives. Also available are samples of parent child and medical support orders; Monday – Friday from 1 to 7 p.m.
The Attorney General’s Ofﬁce often letters to request compliance with and collecting and distributing child
• Visit www.txaccess.org to obtain
receives inquiries from frustrated parents orders, visitation logs, and other tools support payments.
wanting to know how to handle custody for resolving custody and visitation The Ofﬁce of the Attorney General
downloadable legal forms and
or visitation disputes. This is particularly concerns. does not handle custody or visitation directions for completing them.
problematic for parents who do not have Studies show that noncustodial disputes. The child support program
• Although federal regulations do not
legal custody of their children. Most parents who stay involved with their receives signiﬁcant federal funding for
of the time, parents without custody children are more likely to make regular child support activities. Under federal
allow the Ofﬁce of the Attorney
say the other parent won’t let them see child support payments. According to a law, the Attorney General’s federal General to use child support
their child. Sometimes the parent with national report, unmarried parents who funding cannot be used for custody funding for legal services about
custody says their child does not want to receive Access and Visitation services and visitation related matters. custody or visitation disputes, the
go for visits. pay an average of 33 percent more of However, the Attorney General’s OAG does receive limited special
To help Texas families who ﬁnd the child support they owe than do Ofﬁce can award grants to Legal funding to provide assistance in
themselves in these painful situations, those who don’t receive Access and Aid of NorthWest Texas and other these matters.
the Ofﬁce of the Attorney General Visitation services. Studies also show groups that seek to increase contact
awarded a grant to Legal Aid of North that children whose parents pay their between noncustodial parents and their
West Texas, which operates a statewide child support have fewer behavioral children. By sharing grants with local
Access and Visitation Hotline. problems, make better grades and stay organizations, the Attorney General’s Information on this and other topics
The hotline is staffed by attorneys in school longer than children who Ofﬁce can help Texas children whose is available on the Attorney General’s
who provide legal information and do not receive regular child support. parents are engaged in custody or Web site at www.texasattorneygeneral.
assistance about child custody, along And child support collections beneﬁt visitation disputes. gov.
with information about visitation, taxpayers too. The money that parents The Ofﬁce of the Attorney General
paternity and child support matters. pay to support their kids is money that appreciates parents who work together
The hotline’s toll free number, (866) taxpayers aren’t spending to provide to care for their children. It is critical
292-4636, is available Monday through services for those children. to a child’s well-being that they know
Friday from 1 to 7 p.m. Under state and federal law, the Ofﬁce and have a relationship with both
Hotline attorneys provide basic of the Attorney General is charged with parents.
legal information and education about collecting child support for families For parents who are experiencing
establishing paternity, the child support who request assistance. The law custody or visitation problems, the
process, and a parent’s legal authority requires the Attorney General’s Ofﬁce Access and Visitation Hotline is a
to see their child. Attorneys cannot to collect child support for families great resource.