Andrew Baldwin CIO / CTO with extensive experience in system design, delivery and operations in the Pharmaceutical Services industry – Sales & Marketing Services, Clinical Research Organization (CRO) and Clinical Solutions.
ANDREW BALDWIN www.mycareerhighlights.com/andrewbaldwin 732 620 0659 Scotch Plains, NJ 07076 firstname.lastname@example.org CTO VP IT HEALTHCARE CIO/CTO with extensive experience in system design, delivery and operations in the Pharmaceutical Services industry – Sales & Marketing Services, Clinical Research Organization (CRO) and Clinical Solutions. Well-versed in regulatory requirements including SOX, HIPAA and 21 CFR part 11. Customer focused with the ability to form collaborative relationships at all levels of the organization. Skilled at building high performing cross functional teams focused on business process improvement. CORE COMPETENCIES: Technology Planning, IT Infrastructure Design & Implementation, Business Linkage & Alignment, Capital Planning & Execution, IT Service Delivery & Data Center Operations, Infrastructure Integration & Migration, Process & Performance Optimization, Definition & Implementation of Computer Controls, Regulatory Expertise TECHNOLOGIES MANAGED: VMware; MS Windows Server; MS SQL Server; Oracle DBMS; RedHat Linux, Windows XP, 7; Tipping point IPS; MS Exchange; BlackBerry Server; MS SharePoint; Oracle PeopleSoft (HCMS, FMS, ESA); Hyperion EPM & Essbase; SAS; Citrix Xenapp; Cisco and Nortel IPsec VPN; Siemens HiPath; Avaya 87xx; Cisco UCCX 8.x, Call Manager 8.x; RightFax PROFESSIONAL EXPERIENCE INVENTIV HEALTH, Somerset NJ 1999 - 2011 Vice President and Chief Technology Officer Directed IT planning and operations for a $500M pharmaceutical sales and marketing company, Ventiv Commercial Services, and a $250M Clinical Research Organization, inVentiv Clinical Solutions. Managed 8 reports and 80 associates in 10 locations across 3 countries with a $10M operating budget. Application performance was improved by 200%. All client deliverables were produced on time over the last 12 months: Captured performance statistics and determined target areas for improvement. Collaborated with user community to determine critical performance requirements. Re-architected the processing environment to eliminate performance bottlenecks. Over a 6 month period, system availability was improved from 83.3% to 99.99%. Customer satisfaction as rated by surveys improved from less than 60% to over 90% in a 6 month period: Instituted a rigorous change management process to ensure all changes to the environment were properly and thoroughly vetted. Replaced underperforming, poorly matched staff members with system experts. Redesigned infrastructure to include system redundancy and high availability. Improved cash flow by launching an internal web site giving the billing department real time access to summary operational data (rather than having to wait for month end reporting): Eliminated redundant reporting from the billing process. Reduced time to bill by 3 days. Improved Days Sales Outstanding (DSO) by 2 days, saving $150K annually. ANDREW BALDWIN PAGE TWO INVENTIV HEALTH (continued) Outsourced ERP technical support was becoming increasingly expensive and less effective over time. Identified critical skill sets required for top flight technical support. Built compelling ROI case for internal support. Engaged internal recruiting engine to staff positions: Recruited and hired requisite technical staff in less than 4 months. Replaced outsourced provider with internal staff, saving $100K annually. Improved defect resolution time by 3 days. Achieved a 33% reduction in annual maintenance for storage services: Created project appropriation request, charter, and project plan for infrastructure upgrades to address standardization of SAN and backup and recovery services. Established standard infrastructure components and negotiated multi-year purchase agreements with infrastructure vendors. Acquired companies were operating independent data centers. Planned and executed application migrations to a centralized environment. Exploited remote access technologies such as Citrix to minimize WAN costs and maximize performance: Reduced WAN costs by $100K annually. Eliminated 3 data centers and corresponding facilities fees. Reduced administration costs by 10%. Improved application availability by 10-20%. Purchased and installed standard LAN products in all remote offices. Security suites were upgraded and standardized. Monitoring tools were extended to include remote locations: Eliminated local outages due to LAN issues and malware. Reduced power related outages by 75%. Reduced costs by eliminating one-off programs. Integration of an acquired company’s email was a protracted process creating brand confusion. Acquired specialized technology to simplify integration processes: Reduced integration from 60 days post close to 1 day post close. Server footprint and associated maintenance and utility costs were reduced by 50%: Initiated a VMware based virtualization project to address both aging hardware reliability and rising maintenance costs. Reduced Long Distance spend by 35%. Contributed $200K to the bottom line via an annual rebating structure: Created and managed a telephony RFP process. Consolidated all spend with a single vendor and negotiated volume based discounts. Created centralized telephony service based on VoIP technology. Built costs models and ROI cases to demonstrate the value of migrating to standard technology. Created telephony migration template project plan for repeated use: Eliminated 6 phone systems saving $225k over an 18-month period. Previously, Associate Director, Network Services. ANDREW BALDWIN PAGE THREE PRUDENTIAL INSURANCE, Roseland, NJ 1988 - 1999 Systems Manager, Prudential Service Company Defined and implemented Middleware enterprise architecture. Responsibilities included defining topology linking Windows NT clients to AIX and MVS servers, evaluating and selecting system management tools, application development consulting, connectivity tests with IP and SNA protocols. EDUCATION Bachelor of Science, Mathematics, 1986 BUCKNELL UNIVERSITY, Lewisburg, PA
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