Karen S. Rosen
Boynton Beach, FL 33426 firstname.lastname@example.org______
Dynamic, result-oriented professional with extensive experience in operations and service. Outstanding business,
marketing and customer service skills.
Strategic Planning / Marketing Research and Analysis / Contract Negotiations / Procedure Development / Product
Launches / Regulatory Compliance / Cost Reduction /Training & Development / Customer Service and Quality Assurance
/ Solutions Oriented / Team Facilitation & Leadership / Commitment to excellence and integrity.
. Increased profit by 30% through implementing Quality Assurance
. Decreased error ratio by 20%
. Increased patient referral base by 40%
. Identified and corrected system error - saved $1,000,000.00
. Regained 60% of outstanding monies through realigning collection procedures
. Reduced employee work time by 3 days by restructuring daily functions
. Effectively created and implemented operational procedures to ensure profit increase
Conifer Health Solutions, Inc. 12/11-3/12
Patient Access Supervisor
. Responsible for providing support/mentoring/training to new and existing staff
. Created and maintained Reference manual.
. Assisted in preparation for both short and long range planning, for all Registration Process areas.
. Enforced department policies, practices, procedures and work rules.
. Responsible for the monitoring of daily activity and completion of reports
. Ensured that all Compliance Processes were performed according to Regulatory Guidelines
. Assisted Staff with resolving insurance and financial issues, while providing great Customer Service
Palm Beach Pediatrics, P.A. 1/08-1/10
. Restructured infrastructure of the Practices Business functions.
. Served as a liaison between vendors, staff and patients.
. Analyzed information and aligned with respect to each office location.
. Evaluated vendor contracts, negotiated best costs and observed quality of purchased materials.
. Evaluated, Supervised and coordinated the creation and build-out of two new Office .Spaces.
. Responsible for Liability / Insurance Contracts for Corporation
. Evaluated and managed Credentialing procedures and Medical Malpractice for 15 providers.
. Privacy Officer - Responsible for maintaining HIPAA, State and Federal compliance for 4 offices
. Assisted, developed, maintained and communicated new policies, procedures and training programs.
. Responsible for directing and supervising employees engaged in Practice Operations.
. Prepared reports and required documentation for Practice Owners/Partners
Medical Specialists of the Palm Beaches, Inc. 6/07-11/07
Manager, Scheduling Department.
. Supervised the day-to-day activities for 7 individuals in Radiology/Imaging Scheduling and
Insurance Verification Department
. Evaluated and counseled clerical employees
. Created policy and procedures for daily tasks and scanning software
. Created and assisted in the development/redesign of marketing collaterals used by clerical staff,
physician offices, and patients
Diagnostic Centers of America, Delray Beach, FL 6/06-2/07
Director of Managed Care Contracting & Special Projects Coordinator
. Contracted with Managed Care companies to increase market share
. Spearheaded contract and claims issues with contracted companies
. Supervised the installation and restructuring of a MRI Suite
. Supervised and organized the restructuring of Diagnostic Center
. Effectively communicated contract changes to all staff
. Assisted in the redesign of marketing collaterals
. Executed and dispersed weekly, monthly corporate and marketing reports
. Assisted in call center inquiries
Karen S. Rosen Page 2.
OTHER PROFESSIONAL EXPERIENCE - (continued)
University MRI & Diagnostic Imaging Centers, Boca Raton, FL 4/01-6/06
Director of Contracting, Physician Services and Special Projects
. Responsible and maintained the scheduling, credentials, and contracting efforts for 12-physicians
. Privacy Officer for 5 facilities - HIPAA guidelines
. Reduced inventory and supply costs by procedure development
. Increased patient base by 40% through managed care contracting for five Facilities
. Established and implemented procedures, reducing work time by 2.5 hrs per day
. Developed and maintained positive communications and working relationships with over 50 companies
. Created training materials for new hires
. Negotiated favorable terms with vendors that significantly improved buying power and lowered operational costs
. Organized, maintained and prepared reference materials utilized by Physicians
Tenet HealthSystem / Pinecrest Rehabilitation Hospital, Delray Beach FL 1/98-3/01
. Through product evaluation, design of marketing collateral and restructuring of strategies,
census and referrals were dramatically increased
. Strengthened the promotion and education of product lines via marketing staff and Directors
. Increased communication, liaison between supplier companies for contracting efforts
. Developed mechanisms to track feasibility of market share.
H.I.P., Hollywood, FL - Administrator 1/97-12/98
Kemper National Services, Inc., Plantation, FL – Contracting Supervisor, Program Liaison, Contractor 9/93-1/97
Financial Benefit Life Insurance Company, Boca Raton, FL – Compliance Coordinator 10/89-9/93
Burke, Bogart, and Brownell, Inc., Boca Raton, FL – Customer Service Representative 5/88-10/89
Allstate Insurance Company, Farmingville, NY – Operations Supervisor 1/84-12/87
EDUCATION / CERTIFICATIONS
Bachelor of Science in Business, State University of New York College at Buffalo
Medical Transcription and Medical Terminology
Microsoft Word, Excel, PowerPoint, Outlook
DDI - Service Plus
References furnished upon request.