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									Amity Legal Alliance

Service Level Agreement (SLA)

by

XXX Company

for

[Service Provider]

Effective Date: [Project Start date, example: December 24, 2008]
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Amity Legal Alliance

SERVICE LEVEL AGREEMENT

This Service Level Agreement made at Chennai on this the 30th day of January 2007, by and between the XXX Company, represented by its

Proprietor/Chairman/Director(s)

_______________________________________,

hereinafter referred to as the Company

And

[Service Provider] having its registered office at ____________________________ _______________________________________, hereinafter referred to as the Vendor.

Whereas the Parties hereabove mentioned state that in pursuance of Offer of the Company to provide Work to the Vendor and the Vendor also having agreed to do the same have agreed to enter into a Service Level Agreement and this Agreement shall govern the terms and conditions of the services delivered by the Vendor to the Company.

NOW THIS SERVICE LEVEL AGREEMENT witnesses that the Parties hereby expressly agree as follows:

1.

Purpose

The purpose of this Service Level Agreement (SLA) is to formalize an arrangement between the Company and Vendor to deliver agreed upon services, as directed and supervised by the Company. This SLA will evolve over time, with additional knowledge of the client requirements, as well as the introduction of new devices and services into the support portfolio provided by the Vendor.

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2

Amity Legal Alliance 2. Project Requirements

The Project require the authorised employees, web developers or professionals of the Vendor to log in to the client database and to perform the required services including programming and development, as directed from time to time during the project by the Company.

3.

Project Duration

The Vendor shall deliver the agreed upon deliverables within one hundred and twenty (120) days from the Effective Date mentioned herein above. Notwithstanding

anything contained in this section, upon the request from the Vendor for extending the delivery date, the Company may provide the Vendor with a ten (10) day buffer period.

4.

Compensation

The total compensation of the Vendor for their services to the Company during this agreement shall not exceed $6200. payment structure: a. The Company will pay $1300 at the beginning of the project after both the parties enter into this agreement by signing. b. The Company will pay the remaining $4900 after receiving the complete deliverables in entirety within the delivery date and in the agreed upon quality and manner, satisfactory to the requirements, standards and interest of the Company. Both the parties hereby agree to the following

5.

Penalty

The Vendor hereby agrees and undertakes to be penalised for delay in delivering the deliverables in accordance with the terms for penalties mentioned in Schedule A, attached hereto.

6.

Communication and Timings

The Vendor shall be available for communication on Yahoo Messenger and Skype at all reasonable times for easy, cost effective and instant communication. At times the Please ask for your customized agreement at Rate of a template 3

Amity Legal Alliance Vendor may have to work during the US timings if the Client so requires, for the effective and early completion of the project.

7.

Ownership of Work Product

Vendor hereby irrevocably assigns to the Company all right, title and interest in and to all Work Product and documentation produced pursuant to the Company’s requests for services hereunder including, without limitation, all applicable

intellectual property rights thereto. If Vendor has any such rights that cannot be assigned to the Company, Vendor waives the enforcement of such rights, and if the Vendor has any rights that cannot be assigned or waived, the Vendor hereby grants to Company an exclusive, irrevocable, perpetual, worldwide, fully paid license, with right to sublicense through multiple tiers, to such rights.

8.

Confidential Information

The company's "Confidential Information" are any passwords used in connection with the services rendered under this agreement including but not limited to Website (or the Shadow Site), all Server Logs, all Work Product and documents related to the Work Product, any Content which the company designates as confidential, and any other materials of the company which the company designates as confidential or which the vendor should reasonably believe to be confidential. The Vendor shall hold the Confidential Information in confidence and shall not disclose such Confidential Information to third parties nor use the other party's Confidential Information for any purpose other than as necessary to perform under this Agreement.

9.

Severability; Waiver

If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The parties agree to replace any invalid provision with a valid provision which most closely approximates the intent and economic effect of the invalid provision. The waiver by either party of a breach of any provision of this

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4

Amity Legal Alliance Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.

10. Governing Law It is agreed between the parties hereto that law of ___________ State shall govern any dispute arising out of this Agreement.

IN WITNESS WHEREOF THE PARTIES ABOVESTATED HAVE SET THEIR HANDS ON THIS AGREEMENT ON THIS THE _____th DAY OF ___________ 20____, AT ________________________.

Sign ______________________ Name _____________________ Designation ________________

Sign ______________________ Name _____________________ Designation ________________ [Service Provider]

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5

Amity Legal Alliance

SCHEDULE A

Delay in delivery

Penalty

a) 1 > 5 days

25% reduction in total Project fee, i.e. $500

b) 5 > 10 days

50% reduction in total Project fee, i.e. $1000

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