Programme Quality & Accountability

Document Sample
Programme Quality & Accountability Powered By Docstoc
					   Development of an
Accountability Framework
 for CARE International

                 May 2012
    Why was an Accountability
      Framework needed?
   Research (e.g. a ECB study in 2007)
    found agencies had too many standards,
    principles and guidelines…confusing ,
    rather than helping field staff.
   Agency performance management
    systems and donor incentives often don’t
    reward application of relevant standards.
   Agencies are not sufficiently accountable
    to communities, partners or even to their
    own internal stakeholders.
  Increasing criticism of NGOs
 Governments  questioning the lack of
 transparency, cost-effectiveness and
 marginal impact by NGOs.
A Google search for “NGO Watchdog”
 returns almost 1½ million hits. Most of
 these links are to articles and blogs
 questioning the value-added of NGOs.
            Accountability “Cloud”
      What are we actually accountable for?

              Sphere Standards Local Culture
         Local Partner Codes      National Laws
    Procurement Regulations Host Govt. Standards
Code of Conduct Anti-Terrorist Act Assistance Delivery
                      HAP Standards
Agency Operations Manual         Internal Principles
   Donor Compliance        Accountability Frameworks
     UN agency guidelines     Cluster Standards
                Internal Project Standards
Stakeholder Accountability “Cloud”
  Who is actually accountable for what?

              Peer NGOs       Communities
   Local Partners
                         National Government
             Lead Member HQ Govt. Tech Depts.
             Country Office
    UN Agency        UN Resident Coordinator
                   Donors    Senior Management
   Regional Office
           Humanitarian Coordinator
Stakeholder Power Relations
     More power                     Less power

                  Trad. Leaders
 Donor Reps                    Beneficiaries
            Host Govt.
     Donor Govts.          Women
Senior Mgmt Nat. Tech Depts. Communities
             UN Agencies    Boys Vulnerable Groups
            Armed Groups
                      Men         National NGOs
     Cluster Coordinator        Local Partners
                     Peer Agencies
Isn’t the Accountability Framework
    just another new initiative?
   No!!! CARE managers only ask for
    something simple that pulls together
    existing accountability commitments.
   Staff want a tool that can help
    managers and their teams to be
    able to address imbalances when
    meeting these commitments.
 Dropping the “H” from the HAF
CARE’s governance agreed that:
The POC, supported by a Task Force,
 leads the development of a CI AF
The AF will cover all aspects of CARE’s
 programming and operations
Communities will be a central focus
As many CARE staff were already using
 the HAF, this would be the starting point
Development of CARE’s
Accountability Framework

       2011     2012       2013
            Start with…a Map!
Step one: know where you’re heading…

 What internal and external standards, principles,
  etc. is CARE signed up to?
 Who within CARE has a key role in promoting
  accountability and how do they define it?
 What ongoing processes can this complement?
 What are the relevant lessons from peers?
 What should a CARE Accountability Framework
  look like?
       What were the main findings
        from this mapping study?
   CARE staff wish to incorporate accountability more fully into
    their work;
   CARE is not sufficiently accountable to communities, our
    partners, our advocacy targets or the environment;
   A big challenge is to reconcile donor compliance while
    increasing our accountability to communities;
   Need more accountability between CARE members;
   CARE staff want a robust compliance mechanism for an
    Accountability Framework so that it is actually applied;
   There are many examples of existing good practice which
    CARE can build upon.
  How could an Accountability
Framework be put into practice?
Accountability processes
 Communicate in an open and honest way
 Give stakeholders a voice in our decision making
 Actively seek feedback and complaint from others
 Demonstrate impact, quality and effectiveness
 Learn with and from others

Accountability enablers
 Demonstrate attitudes and behaviors that reflect our
 principles and values
 Develop appropriate systems to support accountability
 Encourage leadership at all levels
            Piloting/Testing Steps
   Of all our stakeholders, which are the key ones?

   What is our relationship to our beneficiaries?

   What are our commitments to key stakeholders?
   Commitments and practice – what are critical gaps?
   Which policies/processes can address gaps?
 How can we tell whether we are meeting our
  commitments? What are our indicators?
 How can the AF be improved?
     Current Status of the AF…
   AF communicated and discussed within CARE
   Agreeing on a high-level statement, alongside
    CARE’s Vision & Mission
   AF and draft guidelines being tested in different
    CARE organisational units
   AF is being adopted as a change management
    process across the organisation for CARE’s
    2020 Strategy
   Considering setting up an external reference
    group to support CARE
   Pilot version of AF to be approved during 2012
        Likely AF Structure
 TheAF will be two pages; a one page
 graphic plus some narrative
A series of guidelines for different CARE
 functional units (e.g. program, finance,
 etc.) will be attached as annexes
 TheHumanitarian Accountability
 Framework will thus be replaced by an
 annex once the pilot AF is in place.
     Some Key Challenges…
 How can we rationalize and prioritize all our
  commitments to produce a useful AF? What will
  we have to leave out? How will we need to
  change ourselves?
 How can we consider the potential impact on
  communities during our decision-making
 How can we ensure that CARE has the
  necessary motivation, capacity & resources to
  put the AF into practice?
 How can we still fulfill our accountability
  commitments when working via partners?

Shared By: