Cytrack LGN US LGN Format

							    Technologies




present


Unified Communications
& Call Centre Solutions
     How much
   has the market
converged Telephony
  to the desktop ?
Buckleys !
 Nada !

  Non !
Bugger All !
           Market Opportunities




                          Undiscovered
                              0.8

Everyone
   0.2
Who dosn’t have a mobile phone ?
How much did you pay for that mobile phone ?
Who puts their important contacts/friends in it ?
Who configures it so that they CANNOT tell who is
 calling ?
Who dials the numbers manually even though they
 have the contacts in their phone ?
How many businesses do you know work this way ?
Who would spend a similar cost of 1 Mobile Phone
 but for 5 users in their business to work better than
 their competitors and save $11,000 on the cost?
Product
CyDesk – 5 user Pack $700 + GST

Cost Justification
In a typical environment:
CyDesk saves approximately 10 seconds on every call in and out
50 calls a day = 8.33 minutes a day saving – say 8 minutes
On a typical 50 week year working year of 5 days a week = 34 hrs
– say 30 hrs
On a typical wage of $50k per annum = $750 per year saving
The CyDesk package price above is for 5 users and we would
expect a minimum of a 3 year life before you may change,
upgrade or stop using it for technology change
$750 x 3 x 5 = $11,250
      "Combining CyTrack® Technologies
        telephony & call centre business
    communications software with Microsoft
   Dynamics CRM helps improve employee
 productivity and customer satisfaction while
 reducing costs," said Ross Dembecki, Lead
    Product Manager, at Microsoft Australia.
   "CyTrack's collaboration with our certified
Microsoft Dynamics CRM partners provides an
      integrated solution for organisations
  looking to build stronger relationships with
                their customers."
                                                      Ross Dembecki
                                                  Lead Product Manager
                                                 Business Solutions Group
                                                        Microsoft
Basic Gateway   Mediation Server   OCS Servers   UC Client
CyDesk
Dynamics CRM
               Contact Logging and Voice Recording
CyDesk
Dynamics CRM
               CRM Call Control Ribbon
Oscar Trimboli Australian Director of Microsoft UC stated
that the UC solution is not suitable for businesses with <50
Users. their focus is very much up market in the enterprise
space (750 + users) where they see 80% of their business.
Some basic pricing for the current OCS
Server 10 users enterprise $5,135 + GST
Cals are $50 each
There will also be a need for Telephone Cals ( 1 per extension )
and public IM Connectivity Service which has a per month Fee
and permits users to access the MSN, AOL,and YAHOO instant
messaging services
Our
Products
           Unified and Modular Approach
CyQ
      Product Brief
   View CyDesk users remotely
    from your Windows Device
   Click to call any agent
   See status of remote/mobile
    users and log their calls in
    CyReport
   Remote Workers can be a call
    centre agent off site
   Remote workers can work in
    docked version and get screen
    pops on their PC desktop when
    logged in
   Syncronisation of CyDesk
    breaks with Outlook calendar
   CyDesk searches for key words
    to match CyDesk breaks with
    Outlook Calendar appointments
   Built-in Database that customer can import contacts into
   Provides screen pop and click to dial out
   Acts as a step before CRM
   Will provide simple reporting Lookup of calls
   Solutions Selling !

CyTrack Pain & Pleasure
 New Training Program
     Coming soon
           Market Opportunities




                          Undiscovered
                              0.8

Everyone
   0.2
      Able         Advanced       Progressive       Dynamic


                                   Intelligent &       IVR
 Server based     CRM/Database      Advanced       Self Service
Voice Recording    Integration    Inbound Call
                                  Management
                                    & Routing       Whole of
                                                    Business
                                  Intelligent &     Customer
     Staff         Integrated      Advanced          Contact
 Performance        Workers      Outbound Call      & Service
                                 Management        Architecture



                                  Advanced         In-Out Bound
  Reporting       Performance    ACD & Group       Call Blending
                   Front Desk    Management         Call Centre
Pain/Pleasure       Do you ….             Imagine if ….         Solution

                                         We could handle
                                        those calls for you
                 Have Service staff
                                         until your team is
                that have to try and
    Pain                                  ready and also          CyQ
                  answer 3 ringing
                                       route calls the best
                  phones at once
                                            skilled staff
                                              member
                                       We could show you
                Wish that you knew
                                        your customers
                 who it was that is
  Pleasure                             details on your PC       CyPhone
                ringing you before
                                       screen before you
                 you even answer
                                         even answer
                                       We could show you
                  Not know how
                                         in real-time and
                   many of your
                                          historic reports    CyReport ACD
                  customers are
    Pain                                what is happening
                hanging up before                                 CyQ
                                       and provide means
                your answer their
                                       to reduce those lost
                       calls
                                               calls
                Wish you could ring    We could show you
                  and connect to        how to improve
  Pleasure      more customers a        your call rate by        CyCall
                 day than you do        over 300% and
                      now ?            save you money ?
           Solutions
 Sales                   Tech     NFR – In-
             Sales                            Partnering
Training               Training    house
            Training