There is no plan in place to consider worker grievances or to give them a forum by bsN2jI5X


									RUNNING HEAD: Practical Psychology                      1



RUNNING HEAD: Practical Psychology                                                     2

       Often times, a clinical psychologist is called in to assist people grappling with

serious emotional or behavioral issues. This professional is trained in the mitigation

and treatment of various conditions, including the two mentioned in the following

cases. The psychologist works with the patient or their guardian to improve the

situation in which they find themselves. They identify the concerns as well as the

target behaviors that need to be modified using a combination of different

counseling and modification techniques.

1. Briefly recap the case, discussing your observations and clearly identifying

a research question.

       Six-year-old Emily has been experiencing significant emotional problems at

home and in school. Her issues have lead to severe tantrums in the classroom, and

she has lost interest in activities that she presumably used to enjoy. Her grades have

begun to suffer, and one teacher has commented on her lack of desire to participate

in classroom activities. Furthermore, these concerns have boiled over to her home

life and she consistently experiences separation anxiety from her parents and

demands to be let sleep in bed with them. As may be imagined, Emily’s parents are

quite tired and frustrated with Emily’s behavior, and are seeking help developing a

behavior modification program so that Emily will return to her own bed and both

she and her parents get adequate and restful sleep.

       After a thorough review of Emily’s case, I have several concerns that I feel

need to be addressed. For one, I am concerned about Emily’s lack of regular sleeping
RUNNING HEAD: Practical Psychology                                                        3

habits; this could be contributing to her poor school behavior and unhappy mood.

What’s more, I worry about Emily’s apparent feelings of separation anxiety from her

parents. In addition, I think that a general anxiety disorder or depression may be

causing these negative emotions. Lastly, I would like to rule out any organic causes

for these symptoms, such as vision or hearing difficulties as well as an evaluation of

her situation with friends and teachers at school. At the moment, my diagnostic

hypothesis is separation anxiety coupled with permissive parenting.

2. Define and discuss the target behavior(s), providing background

information regarding why it's important to address the behavior.

       Emily is exhibiting obvious behavior problems at school and at home. She is

throwing tantrums and refuses to sleep in her own bed at night. In some children,

however, fears about separation seem to only intensify as time passes, or to

resurface as a new situation. If anxieties are persistent and excessive enough to get

interfere with school or other activities, it is possible that the child has separation

anxiety disorder. Unlike normal separation anxiety, this condition may require the

support of a professional—but there is also a lot that parents can do to mitigate the


       Furthermore, separation anxiety is a normal stage of growing up, and it

usually resolves on its own. However, what Emily appears to be experiencing is a bit

more than simple separation anxiety, and may be more serious, such as separation

anxiety disorder. This condition may become too overwhelming for the child to
RUNNING HEAD: Practical Psychology                                                       4

manage her own problems and may lead to more severe emotional issues down the

road (ABA, 2011).

Target behavior:

6-year-old child is having difficulty with separation anxiety disorder that is causing

disruption in her home and school lives. This information is relayed to the

psychologist by her parents. The child and her parents should note an improvement

within two months’ time.

3. Discuss which inadvertent reinforcement strategy may have contributed to

Emily's school refusal and why.

       Clearly, I believe that Emily’s parents have inadvertently reinforced the bad

behavior of sleeping outside her own bed by letting her sleep with them at night.

This is causing significant distress for both Emily as well as her parents and may

only get worse with time. Emily now feels that it is acceptable to sleep with her

parents and refuses to fall asleep in her own bed. This activity will only make the

separation anxiety symptoms worse in the end, and Emily will not be willing to try

her own bed at night.

4. Formulate a hypothesis regarding what intervention will result in a specific

level and direction of desired change in the target behavior.
RUNNING HEAD: Practical Psychology                                                         5

       Obviously, the goal of therapy is to get Emily sleeping in her own bed once

again. If this may be accomplished, the other issues Emily is experienced may go

away on their own. Even if they do not, this is the key first step in this situation for

Emily and her parents. The specific end point is to work up to Emily being

comfortable to sleep in her own bed, and of her own free will. This may be difficult

for her parents to manage at first, but must be started at the home. Emily may feel

more open to this new behavior if her parents sit down and just talk with Emily

about what her fears may be or what could be causing the issues at school and at

home. Many children feel isolated when they experience these unfamiliar emotions,

and the simple act of listening to her may help Emily feel more confident and safer.

5. Choose an effective modification program to test the hypothesis for your

hypothetical experiment - such as a token economy, lottery, or positive

reinforcement - and discuss how you would implement your program and the

rationale for your choice, based upon current scientific literature.

       Emily’s parents have expressed their desire to limit the use of medication for

Emily’s problem. Fortunately, psychotherapy is the main treatment approach for

separation anxiety disorder. The focus of therapy is to help the child tolerate being

separated from the caregiver without the separation causing distress or interfering

with normal activities or functions. A type of therapy called cognitive-behavioral

therapy works to change the way Emily thinks about the condition and alter her
RUNNING HEAD: Practical Psychology                                                      6

behavior so that her behavior ultimately becomes more appropriate. Family therapy

also may help teach the family about the disorder and help family members better

support the child during periods of anxiety.

         Positive reinforcement has shown reasonably good success with separation

anxiety as well. Emily’s parents may help her develop positive expectations for an

upcoming event or period away from home by writing them down before the event

takes place. Furthermore, a nurturing attitude from the parents and expressed to

Emily will help her feel more confident about leaving them for the day.

6. Make explicit how the proposed behavior plan will be monitored and

outcomes analyzed, drawing clear conclusions.

         The key actors in this intervention will be Emily’s parents as well as Emily

herself. I would like to see the family again after a period of three weeks to evaluate

the behavior modification strategy. My hope is to monitor the amount of times the

family reports that Emily is sleeping in her own bed, with a decreasing goal for each

week. In other words, she may be allowed 5 times out of bed the first week, followed

by four times the next week, and so on, until she is sleeping in her own bed every


         There may very well be backtracking in behavior over time, and so the

parents need to be prepared for this to happen. Her parents should reassure Emily

that she only experienced a set back and that she will try again the next night. The

modification plan should not change or be altered in any way. I also want to get
RUNNING HEAD: Practical Psychology                                                     7

reports from Emily herself how she feels she is doing with the new plan, and what

her experiences at school have been like.

7. Clearly communicate anticipated results, addressing any potential issues of

response maintenance, response transfer and/or extinction.

       I trust that following this plan will have significant impact on the entire

family’s lives. If Emily refuses to participate in the plan, I would recommend a

period of negative reinforcement or punishment, used judiciously, to discourage the

behavior. Things like not being able to participate in fun or anticipated activities

while she refuses to follow the plan should suffice. Emily’s parents may also use this

technique for any time when Emily may revert to her old behavior.

8. How has the scientific method guided this experiment?

       The scientific method is a way to state a hypothesis and then develop an

experiment with which to test that hypothesis. There should be measurable goals

and expected outcomes as well as ways to handle if the expected outcomes are not

what were expected. All of these have been done here for Emily and her family, and I

trust that this experiment will work beautifully for them.
RUNNING HEAD: Practical Psychology                                                    8

1. Briefly recap the case, discussing your observations and clearly identifying

a research question.

       Mr. Smith is having trouble with his employees at a loc al manufacturing

plant that makes ice skates. Specifically, Mr. Smith is having trouble with a very high

rate of absenteeism among his workers. He has tried being kind to them and

providing donuts, but that has not been effective. Furthermore, Mr. Smith has tried

reasoning with his employees by utilizing the fear technique of explaining that the

factory may have to close down secondary to the high rate of worker absenteeism.

That also did not work as hoped, and Mr. Smith is getting quite frustrated.
RUNNING HEAD: Practical Psychology                                                          9

2. Define and discuss the target behavior(s), providing background

information regarding why it's important to address the behavior.

       Unfortunately, many of Mr. Smith’s workers have been calling out of work,

leaving him seriously short staffed. Mr. Smith is afraid he will have to close his plant

if he is unable to encourage his employees to show up for work regularly, and to

take an active interest in their jobs. Despite two attempts to try to cajole his staff to

begin showing up for work, absenteeism is still unacceptably high. Mr. Smith must

address this behavior or risk going out of business.

Target behaviors:

Mr. Smith is having problems with frequent absenteeism by his employees at his

firm. Smith has been advised that he should try a behavioral modification program

with the staff, including a token economy to award his workers if they follow it.

Results should be expected within two months.

3. Speculate as to why Mr. Smith's previous interventions may not have been


       I believe that Mr. Smith’s earlier attempts have not worked because he is

simply approaching the problem in the wrong way. For instance, providing sugary

snacks to his workers likely did not succeed because this does not address the

reason why many of his workers are calling out so often. There is no plan in place to
RUNNING HEAD: Practical Psychology                                                    10

consider worker grievances or to give them a forum to discuss inappropriate

working conditions.

       Mr. Smith’s second attempt was just as bad as his first, but for a different

reason. He tried to appeal to his employees’ sense of loyalty and threatened that the

firm may have to close, costing all of them their jobs. Fear and intimidation are

never reasonable plans for trying to goad others in to doing anything. As was seen

here, it will likely backfire.

4. Formulate a hypothesis regarding what intervention will result in a specific

level and direction of desired change in the target behavior.

Mr. Smith’s employees do not feel empowered at their jobs. I addition, there is no

sense of loyalty or pride among the workers at this firm. Mr. Smith should try a

more balanced approach to allow his employees to feel they are contributing more

significantly at the job. Smith could implement a reward system for meeting certain

quotas, such as a number of days without an absence to earn a half or full day added

to their vacation time for the upcoming year. This way the team will feel empowered

to work together to achieve the goal as a team and not as individuals. A work

sponsored athletic event may also help. A softball or soccer league will help the

workers feel more camaraderie, but also encourage them to be active on and off the


5. Choose an effective modification program to test your hypothesis for your
RUNNING HEAD: Practical Psychology                                                     11

hypothetical experiment - such as a token economy, lottery, or positive

reinforcement - and discuss how you would implement your program and the

rationale for your choice, based upon current scientific literature.

Mr. Smith definitely needs to address the absenteeism issue at his business, or risk

losing his firm altogether. A token economy is a great way to get started, and

includes a system of behavior modification based on the systematic positive

reinforcement of target behavior. The reinforcers are tokens that can be cashed in

for other reinforcers or awards, as mentioned above. Employees may be encouraged

to work in small groups or teams based on their function at the plant and try to

outdo one another in friendly competition. Obviously the goal is to limit the overt

absenteeism this plant has been experiencing, and it can be easily measured and

recorded to help support each other coming in to work regularly.

       Clearly specified behavioral criteria can facilitate the learning process. A

token economy helps people experience the immediate consequences of their

behavior and get a grip on their life. Their social environment becomes more

predictable. While planning how many tokens can be earned by each target behavior

some factors have to be considered: one has to assure that everyone can already

earn a minimal amount of tokens for a minimal effort, and on the other hand one has

to arrange that clients don’t earn too much too soon, making more effort useless.

Sometimes the possibility of punishment by token loss is included, technically called

'response cost': disruptive behavior can be fined with the loss of tokens. This also
RUNNING HEAD: Practical Psychology                                                      12

should be clearly specified before the application starts. Clients can be involved in

the specifying of the work satisfaction (Kazdin, 1982).

6. Make explicit how the proposed behavior plan will be monitored and

outcomes analyzed, drawing clear conclusions.

       This is definitely a challenging situation, but one that can surely be

addressed. As previously mentioned, employees should be monitored using a clock

in and clock out scenario that let’s Mr. Smith gage the effectiveness of his campaign

(Hackenberg 2009). In addition, the token system will be very helpful in keeping

track of who is coming in and who is not. While it is my hope that these techniques

will be successful with Mr. Smith’s firm, there must be punishments ready and

available for Smith to meter out as the situation warrants. As mentioned previously,

some employees who do not follow the new guidelines may lose tokens, with an

ultimate loss of job if the situation does not improve with time.

       The cases above highlight some of the issues that a psychologist may be

helpful with. They examine the case and make recommendations for modifying

behaviors to help alleviate the troubling actions. The professional develops a

behavior modification plan as outlined above and elucidates the quantifiable

differences in behavior to be sought. They also clarify what steps are to be taken if

the goals are not reached.
RUNNING HEAD: Practical Psychology                                               13


       Applied Behavior Analysis (2011) Applied Behavioral Analysis. Last accessed September 3, 2011.

       Hackenberg, T. (2009) Token reinforcement: a review and analysis. Journal of

the Experimental Analysis of Behavior, 2009, 91, 257-286.

       Kazdin, A. (1982) The token economy: a decade later. Journal of Applied

Behavior Analysis, 1982, 15, 431-445.

To top