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					Emergency Alert Queensland Operational Guidelines
                   Emergency Alert - Queensland Operational Guidelines


                     EMERGENCY ALERT GUIDELINES AND PROCEDURES


PURPOSE The aim of this guideline is to establish how Queensland will manage and operate
Emergency Alert (EA). This guideline should be used in conjunction with individual agency’s
standard operating procedures or standing orders.

EFFECTIVE DATE September 2011.

APPLICATION This policy applies to all volunteers and any temporary, permanent and contract
government employees operating under the Disaster Management Act 2003 or the Fire and Rescue
Service Act 1990, including District Disaster Coordinators, Local Disaster Coordinators, staff of
Emergency Management Queensland (EMQ) and the Queensland Fire and Rescue Service (QFRS). All
individuals to whom the guideline applies are responsible for its application.

REVIEW DATE The Assistant Director-General, EMQ, Department of Community (DCS) is to ensure
that this guideline and its associated procedures are reviewed following the end of each annual tropical
cyclone season or as required.


APPROVED




Jim McGowan
Director-General
Department of Community Safety
Emergency Management Person in the State of Queensland

15 September 2011




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                          Emergency Alert - Queensland Operational Guidelines




                                                        TABLE OF CONTENTS


1       INTRODUCTION ................................................................................................................. 6
1.1     Background .......................................................................................................................... 6
1.2     System Capabilities ............................................................................................................. 6
1.3     Objectives ............................................................................................................................ 7
1.4     Structure of Guidelines ........................................................................................................ 7
1.5     Audience .............................................................................................................................. 7
2       ADMINISTRATIVE REQUIREMENTS................................................................................ 8
2.1     Legislative Obligations and Processes................................................................................ 8
2.2     Security .............................................................................................................................. 11
2.3     System Equipment............................................................................................................. 11
2.4     Community Preparedness ................................................................................................. 11
2.5     Management and Use of Emergency Alert ....................................................................... 12
2.6     Emergency Management Person ...................................................................................... 12
2.7     authorising Officer.............................................................................................................. 12
2.8     Incident Controller.............................................................................................................. 13
2.9     User.................................................................................................................................... 13
2.10    Situational Awareness and Analysis ................................................................................. 13
2.11    Recording and Reporting................................................................................................... 14
2.12    Training .............................................................................................................................. 14
2.13    Exclusion List ..................................................................................................................... 14
3       OPERATIONAL USE ........................................................................................................ 15
3.1     When Is Emergency Alert To Be Used?............................................................................ 15
3.2     Decision and Authorisation Process.................................................................................. 16
3.2.1     Incident Controller.......................................................................................................... 16
3.2.2     User................................................................................................................................ 17
3.2.3     Authorising Officer ......................................................................................................... 17
3.3     Message Severity .............................................................................................................. 17
3.4     Threat Direction ................................................................................................................. 18
3.5     Message Construction ....................................................................................................... 18
3.5.1     General Message Format .............................................................................................. 18
3.5.2     Voice Message to Landlines.......................................................................................... 19
3.5.3     SMS Message to Mobiles .............................................................................................. 19
3.6     Technical Preparation ........................................................................................................ 19
3.7     Management of Warning Consequences .......................................................................... 20
3.8     Cross Border Arrangements .............................................................................................. 21
3.9     Monitoring .......................................................................................................................... 21
3.10    Closure ............................................................................................................................... 21
4       ANNEXES.......................................................................................................................... 22
4.1     Annex A - Process Map ..................................................................................................... 23
4.2     Annex B - Emergency Alert Guiding Principles................................................................. 24
4.3     Annex C - Template Messages for Various Hazards........................................................ 25
4.4     Annex D – EMQ Emergency Alert Request Form............................................................. 29




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       Emergency Alert - Queensland Operational Guidelines




                           ABBREVIATIONS

ACMA            Australian Communications and Media Authority
AO              Authorising Officer
CAP             Common Alerting Protocol
C’th            Commonwealth
DCS             Department of Community Safety
DDC             District Disaster Coordinator
EA              Emergency Alert
EMP             Emergency Management Person
EMQ             Emergency Management Queensland
GIS             Geographic Information System
IC              Incident Controller
ISM             Information Security Manual
IPP             Information Privacy Principles
IPND            Integrated Public Number Database
LBNS            Locator Based Number Store
LDC             Local Disaster Coordinator
MACC            Media and Corporate Communications
MOE             Managed Operating Environment
QFRS            Queensland Fire and Rescue Service
SDCC            State Disaster Coordination Centre
SEWS            Standard Emergency Warning Signal
SOC             State Operations Centre
SOP             Standard Operating Procedure
SMS             Short Message Service
XO              Executive Officer




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                      Emergency Alert - Queensland Operational Guidelines




                                        GLOSSARY OF TERMS

Authorising Officer    The Authorising Officer is a senior Emergency Management Queensland or
                       Queensland Fire and Rescue Service Officer, who has the authority to approve
                       the release of an Emergency Alert Campaign. Their responsibility includes
                       evaluating the urgency and the consequences of issuing an Emergency Alert.
Campaign               A Campaign is a single approved message sent to telephone numbers in
                       response to an event.
Campaign Area          A Campaign Area is the geographical area approved by an Emergency
                       Management Person or delegate to where Campaigns will be sent.
Campaign Target        A Campaign Target List is the telephone numbers provided by the Location
List                   Based Number Store to which a Campaign is intended to be sent.
CAP                    The Common Alerting Protocol provides a digital message format for all types of
                       alerts and notifications and can be used for Emergency Alert messages.
Control Agency         The agency (EMQ or QFRS) responsible for issuing messages through the EA
                       system.
Emergency Alert        The Emergency Alert is a national telephone warning system that provides
                       Australian emergency authorities with an enhanced ability to warn the
                       community in the event of an emergency. The warning system is another tool
                       available for organisations to issue emergency warnings. Emergency Alerts will
                       be issued via landline and mobile telephones.
EMP                    The Emergency Management Person has the authority to delegate access to
                       the LBNS to classes of person. An EMP is appointed by the federal Attorney-
                       General by an instrument under the Commonwealth Telecommunications Act
                       1997.
Incident Controller    The Incident Controller is the person responsible for requesting an Emergency
                       Alert, clearly defining the Campaign Area and being responsible for ensuring
                       consequence management arrangements are in place.
IPND                   The Integrated Public Number Database is a Telstra maintained database that
                       contains information related to all listed and unlisted public telephone numbers
                       in Australia, regardless of the service provider.
Jurisdiction           A designated person who manages Users, templates and reports at a State or
Administrator          Territory level.
LBNS                   The Location Based Number Store is a secure database that interfaces with the
                       IPND to geo-code numbers. The Australian Government has made the LBNS
                       available to individual States and Territories for use in an Emergency Alert.
Polygon                A Polygon is a 2-dimensional shape made up of straight lines. The shape is
                       considered ‘closed’, as all the lines connect up around an area.




                        Polygon               Not a Polygon           Not a Polygon
                        (straight sides)      (has a curve)           (open, not closed)
SEWS                   The Standard Emergency Warning Signal is a distinctive audio signal that alerts
                       the community to the broadcast of an urgent message relating to a major
                       emergency or disaster. It is intended for use as an alert signal to be played on
                       public media such as radio, television and public address systems.
User                   The person, who defines the Campaign Area to receive the Emergency Alert
                       based on information provided by the Incident Controller, composes the
                       message and submits the Campaign.




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                   Emergency Alert - Queensland Operational Guidelines



                                    1       INTRODUCTION

1.1 BACKGROUND
At the 30 April 2009 meeting, the Council of Australian Governments agreed inter alia that:
• States and Territories (other than Western Australia),would jointly establish an emergency
    warning system led by Victoria, capable of delivering emergency warnings to landline and mobile
    telephones based on the billing address of the subscriber; and
• The Commonwealth and the States and Territories would establish a committee to manage a
    Location Based Number Store (LBNS) to provide a common interface between the Integrated
    Public Number Database (IPND) and warning systems.

Telstra was engaged through a selective tender process to develop the system, known as
Emergency Alert (EA), which would be developed to ensure it could appropriately address network
congestion issues.

As the use of EA can be time critical for a community, the process for requesting it does not involve a
bureaucratic approval process.


1.2 SYSTEM CAPABILITIES
EA provides the capability to send warning messages to fixed line telephones based on their physical
location and to mobile telephones based on its billing address within a particular area.
Each use of the system is known as a Campaign.

Messages will:
• warn targeted areas of the Queensland community of imminent and severe threats from fire,
   chemical and natural weather or geological events; and
• direct those warned, to other sources of information and/or direct them to move away from an
   imminent hazard or threat.

The system will:
• define an emergency incident area on a map, known as a Campaign Area, by utilising a
   Geographic Information System (GIS) product to locate and draw the incident area polygon;
• identify the phone services located within that polygon area by querying the LBNS;
• send a voice message of up to 35 seconds in duration to all identified landline telephone services.
   N.B. longer messages can be sent but will cost more and may degrade the message delivery
   time;
• send a text message of up to 160 characters to all identified mobile phone services; and
• report on the delivery of these messages.

EA will include campaign analysis, status and reporting tools as a default feature to assist Users in
making informed decisions regarding the effectiveness of a campaign prior to, during and after the
message has been distributed.

Each jurisdiction will operate EA within their own State or Territory. The Australian Government can
also operate the system at a national level through Emergency Management Australia.




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                   Emergency Alert - Queensland Operational Guidelines




1.3 OBJECTIVES
The objectives of this document are to set out what must be done to operate EA effectively and to
comply with legislative requirements. It describes
• Why the system was introduced (this section)
• What must be done to enable the system’s operation
• When the system should be used
• Who is involved in using the system
• How various aspects are carried out


1.4 STRUCTURE OF GUIDELINES
Sections 2 and 3 refer to the Administrative Requirements and Operational Use respectively. The
annexes also include a guiding principles checklist, which is designed for Incident Controllers and
Authorising Officers.


1.5 AUDIENCE
This guideline is intended for all persons involved in any stage in the use of EA within Queensland.




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                    Emergency Alert - Queensland Operational Guidelines



                        2        ADMINISTRATIVE REQUIREMENTS
This section provides general advice and information relating to the management and administration
of the EA system.


2.1 LEGISLATIVE OBLIGATIONS AND PROCESSES
The Integrated Public Number Database (IPND) is a Telstra maintained database that contains
information related to all listed and unlisted public telephone numbers in Australia, regardless of the
service provider. Emergency Alert draws telephone numbers and geo-coded information from the
Location Based Number Store (LBNS), which is a secure database that interfaces with the IPND.
These data sources are governed by the Telecommunications Act 1997 (C’th) and access to this
data imposes on Queensland a number of legal obligations.

The Privacy Act 1988 (C’th) provides legislative standards for handling personal information by
Australian Government Agencies. The Information Privacy Principles (IPP) contained in the
Act regulates the collection, storage, access, use, correction and disclosure of personal information
by those Agencies. To comply with the IPP, Australian Government Agencies are directed to use the
security classification system as outlined in the Australian Government Protective Security Policy
Framework to protect the personal information they collect or hold.

In this case the personal information is being held in the LBNS and Agencies are directed to classify
personal information at a minimum of X-IN-CONFIDENCE.

The Australian Government Information Security Manual (ISM) contains the relevant principles that
apply to the electronic transfer of X-IN-CONFIDENCE data across UNCLASSIFIED networks. The
ISM can be downloaded from the Defence Signals Directorate website at www.dsd.gov.au.

The legislative obligations on Queensland of the two Acts above are summarised in the table below.
This document acknowledges Queensland’s obligations and sets out how they are addressed. It is
important that all Users of EA understand the consequent legislative implications and that the data
can only be lawfully obtained and used when creating a campaign for an EA or during defined
training and/or exercise periods.


                              Legal Obligation or Advice                                Section where
                                                                                            this is
                                                                                         addressed
 Responsibility, and for Consequences
 Queensland accepts that it is fully and solely responsible for:
 • its use of the IPND and LBNS data, and the consequences of that use;                 Section 2.1
 • ensuring that it is able to issue emergency warnings by such means (including        Section 2.2
    non-telephony means), as it requires, notwithstanding any fault, error, defect or   Agency SOPs
    unavailability of the IPND or LBNS data; and
 • all acts and omissions in relation to any emergency warning it issues, or should
                                                                                        Section 2.1
    have issued.
 Use
 Queensland acknowledges that it must only use the LBNS, and only request, use and      Section 2.6
 disclose LBNS data:
 • for a purpose connected with persons being alerted to an emergency or a likely
     emergency; and
 • for the purpose of reasonable testing of whether, in the event of an emergency
     occurring, persons would be able to be alerted to that emergency.

 Selling of Data
 Queensland must not sell the LBNS data to any third party.                             Section 2.1



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                    Emergency Alert - Queensland Operational Guidelines




Timeliness                                                                                  Sections 2.4
Agencies should be mindful of the criticality of a timely warning                           and 3.1

Identification of Responsible Individuals
Queensland must clearly define and articulate those individuals and/or positions            Section 2.7
responsible for the authorisation of the warning release.

Security
Queensland must take reasonable steps to:                                                   Section 2.2
• prevent and detect unauthorised access to and use of the LBNS; and
• prevent the IPND and LBNS data being used for any purpose other than a
   permitted purpose.
• ensure that adequate security measures are in place to prevent any disclosure
   (inadvertently or otherwise) of any LBNS data in a manner that could result in the
   user jurisdiction breaching the Deed Poll Agreement or the Telecommunications
   Act 1997 (C’th).

Responsible Individuals to Sign
Before supplying or disclosing LBNS data to a third party agent acting for Queensland       Sections 2.2
on a commercial fee for service basis or contractor engaged by Queensland from time
to time in relation to the operation of Emergency Alert, Queensland must obtain a
legally enforceable undertaking from that agent or contractor in favour of both the
Commonwealth and Queensland:
• not to access or use the LBNS, or access, use or disclose the LBNS data for any
      purpose other than the permitted purposes;
• to destroy the LBNS data:
     i. when it is no longer required for the permitted purposes;
     ii. when this agreement expires or is terminated; or
     iii. when required to do so by the user jurisdiction.

X-IN-CONFIDENCE Material
Queensland must comply with relevant principles in the Australian Government                Section 2.1
Information Security Manual (ISM) that apply to the transfer of IN CONFIDENCE data
across UNCLASSIFIED networks.

Engagement with Other Jurisdictions
Queensland is responsible for engaging with other impacted jurisdiction/s to discuss        Section 3.8
cross-border issues and warning requirements for emergencies impacting on multiple
jurisdictions.

Decision-making
In addition, jurisdictions must also have in place clear decision making processes to       Section 3.2
ensure that accurate, timely and relevant warnings are issued.

Each hazard has its own set of triggers and it is the responsibility of the relevant
authorising/decision making agency to undertake a dynamic risk assessment process,
and make a decision on the requirement to disseminate a warning in the format of EA.

The decision to utilise the telephony system will be the responsibility of the respective
agencies and will be defined by the emergency; and operational and warning
requirements.

Reliance
It is also essential that agencies do not rely solely on telephony based warnings to        Section 3.2.1
inform the community of an emergency. Depending on the level of network congestion,
it may take some time for the message to reach the intended target. EA is just one of a
suite of methods to alert the community.



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                   Emergency Alert - Queensland Operational Guidelines


Principles for Communication
Warnings should reflect the principles outlined in the Commonwealth policy paper   Section 3.5
Emergency Warnings – Choosing Your Words (2008). Available at www.ag.gov.au


Pre-planned Messages
Jurisdictions are encouraged to have pre-planned message templates to assist       Annex C
in the timely development and dissemination of warnings to the community.

Effects on the Telecommunications Network
Queensland must take reasonable steps to ensure that the use of the LBNS and       Section 3.7
LBNS data does not adversely affect the operation of a telecommunications
network.

Consequence Management
Agencies responsible for issuing warnings must ensure that consideration is        Section 3.7
given to the consequences of the warnings.

Activities to manage the consequences of the warning should be performed
prior to and/or concurrent to the message being disseminated to the community.

Monitoring
Agencies need to monitor, in real time, the effectiveness of the warnings. This    Section 3.9
involves monitoring the effectiveness of the warning medium utilised as well as
monitoring the community response to the warning.

Disposal of Data
Queensland agrees to dispose of any information obtained from the LBNS in a        Section 3.10
secure manner within 10 days of such information no longer being required for
the purpose for which it was obtained.

Records of Use
Queensland will maintain accurate records of all decision-making activities and    Section 2.11
processes, messages disseminated and associated costs.

Notification of Breaches
Queensland must promptly notify the Commonwealth with full details if its          Section 2.11
obligation under this Deed is breached (or suspected to have been breached) by
any person.

Reports after Each Event
Queensland must ensure that reports are provided to the Minister administering     Section 2.11
the Administrative Decisions (Judicial Review) Act 1977 (C’th) (currently the
Attorney-General) and to the Australian Communications and Media Authority,
as and when required by s 295ZB of the Act.

The EMP will report on disclosure of the LBNS data to the Attorney-General and
the Australian Communications and Media Authority (ACMA) after every
disclosure of the information.

Reports Annually
Queensland must ensure that reports are provided to the Australian                 Section 2.11
Communications and Media Authority and the Commonwealth Privacy
Commissioner as and when required by s 295ZC of the Act.

The EMP will report on disclosure to the ACMA and the Privacy Commissioner
on an annual basis.




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                    Emergency Alert - Queensland Operational Guidelines


 Training and Awareness
 Jurisdictional and agency protocols are to contain sufficient information and appropriate   Section 2.12
 training to ensure that agencies are aware of system capacity and capability.

 Jurisdictions need to undertake appropriate training and familiarisation activities to
 ensure they understand the telephony system and its capabilities. Telstra will provide
 jurisdictions with a User-guide on how to access and utilise the system.



2.2 SECURITY
Queensland ensures the security of EA through the following measures:
• Security of Access to the EA system is managed via three avenues:
   o Use of Telstra’s Virtual Private Network and the Department of Community Safety’s (DCS)
       secure internal network means that EA is not exposed to the internet or external networks at
       any point.
   o User log-ins are required to access the EA system, in addition to DCS IT log-ins.
   o Physical security measures have been adopted to secure the Next-G cards provided by
       Telstra. This includes allocating responsibility for their security to individual officers.
• Selection and briefing of Authorising Officers and Users by agency senior officials.
• Legal Services must be engaged to draft a relevant undertaking to be obtained from any third
   party agent acting for Queensland on a commercial fee for service and/or contractor engaged by
   Queensland in relation to EA.
• Adherence to the Queensland Government Information Security Classification Framework and
   Commonwealth Protective Security Policy Framework where relevant.


2.3 SYSTEM EQUIPMENT
Telstra provides a fibre optic cable and backup to connect the DCS server at Kedron Park to
Emergency Alert. This allows any computer within the DCS network to access EA, subject to
password control and User authentication.

Telstra recommends that computers should have a minimum configuration of a 2.0 GHz Dual Core
Central Processing Unit or higher and 2 Gigabyte of Random Access Memory. Quality speakers and
a media player to playback .wav files are also required. All new DCS desktop computers meet this
requirement. Increased processing functionality and memory could improve the Users experience of
the telephony system performance.

Telstra has provided 10 Next-G cards that can be used with suitably configured laptops. QFRS and
EMQ have five cards each, which provides redundancy should the DCS server be unavailable. These
cards only allow access to the EA system and cannot be used simultaneously with any other Internet
connection, such as cable, wireless or ADSL connections.


Computers that access EA must have Silverlight version 3.0.40723.0, ActiveX Control and internet
browser software (Microsoft Internet Explorer v6, v7 or v8, Mozilla Firefox v3.0.5 or v3.6.2 or Safari
v4.0) installed. Internet Explorer browser is installed as standard on all DCS Managed Operating
Environment (MOE) computers, and Silverlight is available for installation as required.


2.4 COMMUNITY PREPAREDNESS
Queensland’s media campaign message is that:
• EA is but one measure that can be used to pass warnings;
• People should seek information from other sources; and
• When an EA is issued, people will be directed to web pages, which will provide information on
   how they can best protect themselves. They will also be directed to listen to local radio.


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                   Emergency Alert - Queensland Operational Guidelines


The national website www.emergencyalert.gov.au will provide information about the warning system
and will include links to websites where those affected can access public safety information.
The Emergency Alert website has a link to Queensland’s Disaster website www.disaster.qld.gov.au.

The Disaster website contains links to other sites where the public can access information about
disasters. During alerts, pages containing details of the event will include public information on what
people should do to protect themselves and will also contain links to other websites where
information can be accessed.


2.5 MANAGEMENT AND USE OF EMERGENCY ALERT
The management and administration of Emergency Alert in Queensland is the responsibility of DCS,
through Emergency Management Queensland (EMQ).

The Emergency Management Person (EMP) is responsible for:
1 Coordinating and managing policies dealing with the use of Emergency Alert in Queensland; and
2 Reviewing this guideline and its associated procedures, following the end of each annual tropical
    cyclone season and before the next bushfire season.

EMQ will be responsible for the management and administration of EA. This includes ongoing
maintenance, testing and capture of EA costs including measures for accountability and cost
recovery, record-keeping and reporting.


2.6 EMERGENCY MANAGEMENT PERSON
An Emergency Management person (EMP) is appointed by the federal Attorney-General via an
instrument under the Telecommunications Act 1997 (C’th). In Queensland, the following positions
within the Department of Community Safety have been appointed as an EMP:
•       Director-General
•       Assistant Director-General, Emergency Management Queensland
•       Executive Director Operations, Emergency Management Queensland

The EMP has the authority to give access to the LBNS or to delegate this authority to classes of
persons, based on appointments. In Queensland these delegates are known as Authorising Officers
and Users.


2.7 AUTHORISING OFFICER
The Authorising Officer (AO) has the authority to initiate an Emergency Alert. In Queensland they
are:
•     For events covered by the Disaster Management Act 2003:
      -       Assistant Director-General, EMQ;
      -       Executive Director (Operations), EMQ;
      -       Director, Policy & Performance, EMQ;
      -       Director, Governance & Management, EMQ;
      -       Regional Directors, EMQ; and
      -       Executive Manager, Disaster Operations Unit
•     For events covered by the Fire and Rescue Act 1990:
      –       Commissioner, Queensland Fire and Rescue Service (QFRS);
      –       Deputy Commissioner, QFRS;
      –       Assistant Commissioners, QFRS;
      –       Chief Superintendents, QFRS; and
      –       Regional Managers Rural Operations, QFRS (rural incidents only)

The AO should have a good situational awareness of the event, the appropriateness and timeliness
of the warning, the consequences on the community, and the political impact of warning.

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                   Emergency Alert - Queensland Operational Guidelines




2.8 INCIDENT CONTROLLER
The definition of an Incident Controller (IC) is not prescriptive as EA can be used in a variety of
emergency events. In EA, the IC is the person responsible for requesting an EA message be sent to
a particular geographic area. In a fire or hazardous material incident the IC would be a QFRS Officer,
whereas in a natural disaster event (or a potential one) it could be the Local Disaster Coordinator
(LDC). Other examples of an EA Incident Controller include a District Disaster Coordinator (DDC) or
the Southeast Queensland Water Grid Manager for water grid emergencies that may impact on
public safety and possible property loss. There may also be circumstances, where the request is
directed from a State level.

The IC does not need to have specific knowledge about the operation of EA but must understand
their role and responsibilities, if requesting an EA.

The IC is responsible for clearly identifying the need for community information and defining the
campaign area where the Emergency Alert will be delivered. Some GIS formats can be imported into
the EA system but it is preferable that Local Governments have already tested this and understand
the formats required.

If evacuations are required, consideration must be given to specifying evacuation routes and/or
where the threat is coming from. If people are directed to an evacuation centre, it should already be
open and staffed. Evacuation messages must plainly indicate the urgency and the expectation.

The IC should encourage Local Governments to provide supporting information on their website as
well as requesting local media to broadcast the relevant information.

The IC should ensure that that local 000 and Local Government call centres in the area are notified,
as the general public frequently call them to obtain further information.


2.9 USER
The EA User is a person who has the required training and competency to use EA. For example,
Watch Desk staff within the SDCC or other designated Officers within EMQ or QFRS. Each EA User
must be authorised by the EMP (either by position or by name) as persons authorised to access the
LBNS database.


2.10 SITUATIONAL AWARENESS AND ANALYSIS
Situational awareness and analysis needs to be an on-going activity and arrangements should be in
place to ensure that intelligence informs all relevant decision-making.

Queensland’s agencies can obtain information about emergencies by various methods, including:
• incident controllers;
• personal observations;
• monitoring systems;
• word of mouth;
• forecasts and predictions;
• community;
• media; and
• agencies.

The information, once verified by appropriate authorities, contributes to the decision-making process.

Such information may come in from the field, into regional centres or direct to the SDCC. It must be
shared.


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                    Emergency Alert - Queensland Operational Guidelines


Queensland’s agencies must ensure that those responsible for decisions on warnings are aware of
EA and its capabilities and limitations.

The outcome of situational awareness and analysis is that a person in a position to make the
decision to use EA (usually an incident controller) has information about an event that is relevant to
the decision.


2.11 RECORDING AND REPORTING
The EMP, on behalf of Queensland, must report on any use or disclosure of information gained from
the LBNS database.

Event Reporting
The EMP must report to the Commonwealth Attorney-General and the Australian Communications
and Media Authority (ACMA) incidents or events that trigger a disclosure of LBNS data for
emergency purposes as soon as practicable afterwards.

Annual Reporting
In addition, the EMP must report to the Commonwealth Privacy Commissioner and ACMA on an
annual basis within 2 months of the end of the financial year (i.e. by 31 August each year).

Breach Reporting
Where Queensland becomes aware (or suspects) that there has been a breach of the Deed Poll
User Agreement (which aligns with the Telecommunications Act 1997), it must promptly notify the
Commonwealth of the full details of such breach.


2.12 TRAINING
On-going in-house training is required at all levels for staff that will be involved in any aspect of
Emergency Alert. Responsibility for training rests with the operating agencies.

EMQ will provide awareness training to Local and District Disaster Management Groups. This
training will include the following:
• Decision making process for requesting EA campaigns.
• Various methods of defining the Campaign Area.
• Use of a threat direction.
• Message severity and priority.
• Composing voice and SMS messages.
• Approval process.
• Consequence management.
• EA limitations.
• Report summary.
• Standard Emergency Warning Signal.


2.13 EXCLUSION LIST
A feature of EA is that a jurisdiction can create and maintain a list of telephone numbers that will
never be called when they are found within a campaign area. This is designed to prevent overload at
000 centres and causing undue concerns to patients at hospitals etc. This feature is currently
unavailable but is being progressed by the national Steering Committee.




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                    Emergency Alert - Queensland Operational Guidelines



                                  3       OPERATIONAL USE

This section provides advice to Incident Controllers who are considering using EA.

3.1 WHEN IS EMERGENCY ALERT TO BE USED?
Queensland’s use of EA will be guided by applying the following criteria to emerging events:

Certainty
• If the event is expected within 12 hours, what factors could increase or decrease the threat?
• Is the expected impact inevitable?

Severity
• Is there a potential for loss of life and/or a major threat to a significant number of properties or the
   environment?

Timeframe
• Is the event going to occur in a timeframe that makes the use of other warning methods
   ineffective? i.e. a significant number of people need to be warned in a short period or overnight.
• Is the event going to occur in a timeframe too short to allow EA to be used effectively? e.g. A
   micro-burst can be a very destructive meteorological phenomena but usually only has a life-span
   of 5-15 minutes, yet it can take up to 30 minutes to prepare and release a campaign.
• Conversely, it may not be desirable to warn people 24 hours ahead of a cyclone, due to the often
   unpredictable nature of its path.

Frequency
• Is the event likely to happen so frequently as to raise unrealistic expectations in the communities
   mind about receiving alerts?

Similarity
• Is the event similar to those that would trigger the use of the Standard Emergency Warning Signal
   (SEWS)?

Action
• Does the community need to act in some way, for example listen to local media for detailed
   information?

The decision to request the use of EA should only be made by an IC after the consideration of a
number of the above factors.

The decision to authorise the use of EA by an AO will also be made only after the consideration of a
number of the above factors.

Consideration must also be given to the likely community behaviour and perceptions, as well as any
consequence management activities, particularly the time and resources required for authorities to
establish those on which the community will rely after the EA campaign has started. For example, if
people are requested to self-evacuate, where they should go to and what facilities and resources will
be required when they arrive.




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                   Emergency Alert - Queensland Operational Guidelines


The events below indicate the likelihood of an EA being requested:
           Definitely                          Probably                           Possibly
 •   Severe Bushfire                •   Chemical, Biological,          •   Localised very severe hail
 •   Imminent storm surge >             Radioactive (CBR) threats          up to 4cm diameter
     0.5 metre above Highest        •   Imminent severe cyclone –      •   Localised severe
     Astronomical Tide                  Cat 3 or higher                    thunderstorm with
 •   Hazardous Material release     •   Localised very severe hail         destructive winds and/or
 •   Tsunami land inundation >          > 4cm diameter                     intense rainfall
     1 metre (tide dependent)       •   Major flood likely to
                                        inundate dwellings



3.2 DECISION AND AUTHORISATION PROCESS
Three stakeholders will take part in the decisions and authorisation process to facilitate an EA
campaign. These are the IC, the User and the AO. The responsibilities of these persons in
requesting, authorising and managing an EA campaign are outlined below.

Refer to Annex A for a Process Map and also refer to any individual agency’s Standard Operating
Procedures for detailed guidance.

3.2.1 Incident Controller
Once aware that an event requires a message to be passed to the community, the IC should:
• Consider the most appropriate warning mechanisms that are available. Queensland’s policy is to
    use Emergency Alert as one element in a suite of existing mediums for community information
    and warning notifications. Complementary warning mediums include:
          Official Warning Agencies;
          Official Media;
          Telephony Based;
          Radio-based;
          TV-based;
          Internet-based;
          Local sirens; and
          Person-to-person.
• Decide on EA as an option;
• Clearly define the campaign area. This could be by reference to topographic or street maps etc.,
    or by specific Latitude/Longitude using decimal degrees. Maps must clearly state the boundaries,
    direction of North and should be simple in design i.e. a square or rectangle around a community
    is preferred to a complex boundary, this will also ensure that messages are delivered quicker;
• Confirm the campaign area entered into EA – this can be emailed by the User to the IC;
• Confirm that the audio and SMS messages are suitable to the operational situation and contains
    clear and relevant information.
• Make preparation for a surge of calls to local government call centres, as well as to emergency
    services including 000 centres and calls to help numbers such as 132 500, 13 Health etc;
• Ensure Evacuation or Reception Centres and supporting arrangements are established;
• If the IC is from an external agency such as Local Government contact EMQ at local or state level
    who will then contact the appropriate EMQ Authorising Officer and EA User. Whenever possible,
    the IC should notify their District Disaster Coordinator (DDC);
• If the IC is involved in a QFRS or EMQ operation, contact the most appropriate Authorising
    Officer and EA User as per individual agency procedures;
• For Fire, Hazardous Materials and Toxic/Smoke Plumes, the IC should provide a completed
    INCFORM 39 (issued internally through QFRS) to the SDCC Watch Desk or State Operations
    Centre (SOC); and
• For other events, the IC should provide a completed EMQ Emergency Alert Request form (see
    Annex D) to the SDCC Watch Desk.

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                     Emergency Alert - Queensland Operational Guidelines




3.2.2 User
The User:
• Logs on to the EA system, identifies the area at appropriate resolution, and draws the campaign
    polygon (ideally, the polygon should be kept as simple as possible by limiting the number of
    points on the map) or imports a pre-defined area created in ESRI, MapInfo or a recognised EA
    file format such as KML or GML, or enters coordinates to form a polygon;
• Selects the Message Type and constructs the message (see below);
• Increases the Validity Period (default 30 minutes) if required based on fixed line delivery of up
    to1,000 messages per minute;
• Assigns a Campaign Identifier as per SOP;
• Confirms polygon area and message content with the incident Controller and/or Authorising
    Officer;
• Requests the Authorising Officer to confirm that the campaign can be released;
• Submits the campaign;
• Enters password to initiate campaign release;
• Monitors progress of the campaign; and
• Records the results as per legislated requirement.

3.2.3 Authorising Officer
The AO has overall responsibility of all aspects of the EA campaign. They:
• Ensure the management of consequences arrangements are in place (see 3.7 below);
• Ensure that the principles have been complied with (checklist at Annex B);
• Approve the campaign as being compliant with the principles and not event specific practise;
• Authorise the release of the campaign; and
• Records all details and timings of the authorisation request and approval.


3.3 MESSAGE SEVERITY
The EA system does not follow a strict policy of First In First Out (FIFO) when processing
Campaigns. Campaigns with a higher priority (Severity) will take precedence over those with a lower
priority to enable messages to be sent to those in greater danger. Priority 1 is the highest. The
following table provides guidance on when the EA System may be used and the relationship with the
three alert levels.

 Message     Priority                     General Meaning                       Guidance on Use
 Severity
 Advice          3        There is no immediate danger. General               Unlikely that EA will be
                          information to keep you up-to-date with             used to disseminate
                          developments.                                       Advice messages

 Watch           2        It is likely that you may be impacted by the        EA may be used to
 and Act                  emergency. You may be in danger and should          disseminate Watch
                          start taking action to protect your life and your   messages
                          family.

 Warning         1        You will be impacted by the emergency. You are      Most likely that EA will
                          in danger and must take action immediately.         be used to issue
                          Voice messages will be preceded by a four           Emergency Warnings
                          second sound of the SEWS.




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                   Emergency Alert - Queensland Operational Guidelines


3.4 THREAT DIRECTION
A feature of EA is that a threat direction can be included, which allows people closer to the threat that
may be at a higher risk, to be advised before people who are further away.

Threat direction is applicable only for Campaigns with priority 1, which is a Warning. It cannot be set
for Advice or Watch and Act messages.

The IC must indicate it if required on the EMQ/QFRS Request Form. A map or clear directions must
be given to indicate where the threat is coming from.


3.5 MESSAGE CONSTRUCTION
Warnings are intended to achieve two distinct outcomes – to inform the community of an impending
or current threat, and to promote appropriate actions. Agencies need to be very clear about whether
they need to achieve one or both of these outcomes when drafting a warning.

Messages should be worded to prompt appropriate community response and/or action. Warning
content and format must:
• be simple, arresting and brief;
• be suited to the needs of the community;
• be worded in accordance with advice from the relevant agencies; and
• utilise appropriate templates.

Warnings should reflect the principles outlined in the Commonwealth policy paper Emergency
Warnings – Choosing Your Words (2008). Available at www.ag.gov.au

3.5.1 General Message Format
Queensland has pre-planned message templates (see Annex C) that comply with the National
Telephony Warning System Guidelines and the Common Alerting Protocol (CAP) to assist in the
timely development and dissemination of warnings to the community.
                                       SMS: - +61 444 444 444
Header
                                       Voice message: SEWS siren “Emergency, Emergency”
Event Type                             Emergency/incident type (fire, flood, cyclone)

Event Category                         Classification of warning (watch, warning)

Authority                              Authorising agency

Location [Free Text]                   Township/district (no km mentioned)

Event Description [Free Text]          Impact/threat details

Response Instruction [Free Text]       Advice on what actions community needs to undertake

Serial/Date/Time                       Automated - generated by system

Please note that the following are examples only and provides guidance to the message form,
identifying where free text is required. Each agency will be required to develop the appropriate
wording. All messages will indicate they originated from telephone number 0444 444 444 but it will
not be possible to phone or SMS this number.




                                                                                                      18
                   Emergency Alert - Queensland Operational Guidelines


3.5.2 Voice Message to Landlines
Messages should be structured as above and provided as typed text, which should be no more than
about 450 characters (including spaces), as this equates to a 31 second length, which allows for the
four second SEWS tone at the start of a Warning message.

Messages should preferably be no longer than 35 seconds in total, as further charges will apply to
every call for each additional 35 seconds or part thereof and the delivery speed may be reduced.
However, the system does allow for a maximum length of 4,000 characters but this equates to a
message length of over four minutes.

EA also allows the choice of male or female voices. In making the choice, Users should consider
that, in general, reassurance is better delivered by a female voice, whilst a call to action comes better
from a male voice.

3.5.3 SMS Message to Mobiles
As SMS Campaign messages are limited to 160 characters including spaces, great care must be
taken to ensure that abbreviations are kept to a minimum to avoid confusion but the message still
informs the individuals of a particular danger and states an action that is required to be done without
delay. To ensure timely heeding of warnings by the general public, they must recognise the initiating
agency as being a credible organisation.


3.6 TECHNICAL PREPARATION
To achieve optimal performance, Telstra recommends that across all jurisdictions:
• No more than 40 Users access EA at the same time.
• No more than 10 Users from a jurisdiction access EA simultaneously.
• No more than 8 concurrent campaigns are conducted (where each campaign has no more than
   50,000 fixed line campaign messages).
• A LBNS query that returns over 500,000 services will fail. The User will need to reduce the
   polygon size and should inform the Incident Controller that multiple campaigns will be required.
Other factors that will affect performance that should be considered by Users and their EMPs include:
• The number of Campaigns that are initiated and running at any one time.
• The number of Users or Administrators logged on the EA system.
• The volume and number of fixed line and mobile services that will be sent a Campaign message.
• The complexity of GIS Shapes that are defined and confirmed by EMPs.
• The number of LBNS queries which are performed (note: each time a polygon is Confirmed, a
   query to LBNS is performed).
• The number and size of reports that are being requested from the Emergency Alert Application.
• The amount of any photographic/satellite views that are used in the maps.
• The frequency at which Users zoom in and out of maps.
• The length of the message to be sent to fixed line services.
• The length of the SMS message to be sent to mobile services i.e. a maximum of 160 characters.
• The Campaign Validity Time.
• The time taken to authorise a Campaign.
• The number of times a User utilises the speech translation preview function and time it takes to
   validate that message.
• The priority assigned to each Campaign, as a Warning message will have a higher priority than
   other message types regardless of which jurisdiction released it.
• Whether messages are to be delivered to fixed line services, mobile services or both.
• The number of fixed line congestion events which are detected during a Campaign.
• Whether there is extremely high use of the SMS network by the general public at certain key
   times and dates (for example, around midnight on New Year’s Eve, Christmas Day, Mother’s Day
   and where there are major events being held in a particular location).
• The likelihood of a Campaign Area experiencing high usage of the network due to an existing
   emergency, event or incident, which will be exacerbated by the sending of EA messages.

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                   Emergency Alert - Queensland Operational Guidelines


•   Complex maps take longer for the User to replicate in EA and due to the higher number of
    vertices in the polygon it may have a detrimental affect on EA, particularly if multiple campaigns
    are running. There is also a risk that the polygon may not exactly mirror the original map.
•   In areas where there is poor mobile coverage and a power failure occurs, warning messages can
    only be received by people with access to a landline phone with a cord i.e. not a cordless phone
    nor a combined phone/fax machine.
•   Voice over Internet Protocol (VoIP) phones may not receive an EA, as the service address that is
    registered in the IPND may be the VoIP service provider’s address and not the customer’s
    address.
•   Telstra has no control over the performance of other carrier’s networks.

Other Considerations:
• When multiple campaigns are released and target areas overlap, the same resident may receive
   a duplicated or slightly different messages.
• As SMS is currently not a location based system, visitors and others who have their billing
   address outside the target area will not receive the message.
• District and Local Disaster Management Groups should be advised prior to the release of an EA
   that impacts their area.
• The IC must be notified if the message content is changed from that requested.
• Resources must be available to answer phone enquiries from concerned residents and to staff
   any evacuation centres identified in the message.
• Close cooperation is required with local media.


3.7 MANAGEMENT OF WARNING CONSEQUENCES
The management of the consequences of an EA Campaign must start with the initial decision by the
Incident Controller to use EA and must run concurrently with the Decision and Authorising and
Message Construction stages.

The Authorising Officer, as the officer not directly managing the event, has overall responsibility for
verifying that the IC has addressed the consequence management measures that will be required,
although many of these measures are required at a local level and should be a critical part of the IC’s
decision to utilise EA.

Consequence management measures will be event-dependent but will normally include:
• Informing others of its impending use. Primary considerations are
   o    media, particularly local radio, through DCS Media and Corporate Communications (MACC);
   o    CEO of local government; and
   o    Minister’s office (this is performed by the User).
• Ensuring, together with Telstra, that the campaign does not adversely affect the
   telecommunications network;
• Ensuring pre-prepared websites have relevant information; and
• Establishment of a system to measure the effectiveness of the EA and other messages on the
   ground.

Initial actions that the AO will take will be to ensure the following are contacted and briefed:
• DCS MACC to alert the media and start uploading data to websites;
• Smart Services Queensland or other call centres to warn of possible increase in calls; and
• The IC, to verify that any on-the-ground consequence management measures are in place or at
     least in the process of being established.

The AO may appoint a consequence management coordinator to allow the AO to concentrate on
their primary authorising responsibilities and assist the User with defining the target area and
message construction.



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                   Emergency Alert - Queensland Operational Guidelines


3.8 CROSS BORDER ARRANGEMENTS
For emergencies impacting on multiple jurisdictions, Queensland will be responsible for engaging
with other impacted jurisdiction/s to discuss cross-border issues and warning requirements. These
arrangements should mirror existing cross-boundary arrangements as far as possible, but need to
take into account a number of particular considerations.
• Plan before an event using agency to agency contacts. Emergency Management Queensland
    and the Queensland Fire and Rescue Service are responsible for agency planning locally and
    between their state agency counterparts in New South Wales, Northern Territory or South
    Australia. Planning should cover how a warning affecting both sides of the border will be
    managed.
• Act with the urgency that the situation demands. These guidelines will reflect the primary
    objective of the system: that is if an emergency is life threatening - issue the warning. Where
    practical, The User should advise the other jurisdiction/s during the warning process that the
    emergency may or is impacting on that jurisdiction and that the warning issued has cross-border
    coverage. If early notification is not possible information about the warning should be passed on
    as soon as practical.
• Work locally; inform centrally. If an agency is working in conjunction with a similar agency of
    another jurisdiction, local advice should be given that a warning is about to be issued. The User is
    responsible for informing other state and territory emergency operations centres when the use of
    Emergency Alert may be close to or cross jurisdictional borders. The User must also inform the
    IC.


3.9 MONITORING
Once an EA message has been released to a campaign area, real-time monitoring must be
implemented by the User. There are two aspects that require attention.

•   Monitoring the transmission of the warning. This will be provided through EA system tools; and
•   Monitoring the effectiveness of the warnings. This must be done from reports on community
    reaction to the warning. A number of tools can be used to track this such as, word-back from
    those involved in the incident, feedback from MACC, monitoring of open source media reports
    and the use of social networking services i.e. Twitter, YouTube etc.

Reports on this monitoring should be fed back to the IC by the User in order to facilitate further
warning message decisions.


3.10 CLOSURE
The DCS MACC unit will engage with external media outlets to ensure that the community is clearly
advised when the threat has eased or ended.

The agency responsible for issuing the initial messages (Control Agency) may issue a final message,
through the most appropriate methods, balancing the advantages of telling people the same way,
against the disadvantage of this if evacuation advice was given. Where possible the DCS MACC unit
will consult with the IC to assist with the most appropriate wording.
It is a legal obligation for Queensland to ensure that any information obtained from the LBNS is
disposed of within 10 days of its use. The AO is to make arrangements for this as soon as practical
after the end of a campaign.




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              Emergency Alert - Queensland Operational Guidelines




                                  4      ANNEXES


Annex A   Process Map

Annex B   Emergency Alert Guiding Principles

Annex C   Template Messages For Various Hazards

Annex D   EMQ Emergency Alert Request Form (use for non-QFRS events)




                                                                       22
               Emergency Alert - Queensland Operational Guidelines




4.1   ANNEX A - PROCESS MAP




                                                                     23
                         Emergency Alert Queensland Operational Guidelines




4.2     ANNEX B - EMERGENCY ALERT GUIDING PRINCIPLES

                                        Prompts for Incident Coordinators and
      EA Guiding Principles
                                        Authorising Officers

                                    •   Have checks been done with other warning
                                        agencies to avoid duplication?
                                    •   Have call centres been briefed?
      Coordinated                   •   Have other consequence management issues been
                                        addressed?
                                    •   Have other agencies (LDMG, DDMG, QPS etc.)
                                        been informed?
                                    •   Are the messages consistent across different
      Consistent & Standard-based
                                        sources available to the general public?
                                    •   Are messages disseminated using a variety of
      Multi-modal                       delivery mechanisms, and do they complement
                                        each other to produce a complete picture?
                                    •   Are messages ONLY targeted to those
      Targeted                          communities at risk?
                                        (Avoid public complacency and over-warning)
                                    •   Are messages compliant with relevant
      Compliant with Relevant
                                        commonwealth and jurisdictional legislation and
      Legislation
                                        policy?
                                    •   Has an authorised person approved the message
                                        for dissemination?
      Authoritative & Accountable
                                    •   Have you maintained a record of the message
                                        approval and delivery process?
                                    •   Do the messages contain all relevant pertinent
                                        details?
                                    •   Are the messages presented in a way that is easily
      Complete
                                        and quickly understood?
                                    •   Has www.disaster.qld.gov.au been updated by DCS
                                        MACC?
                                    •   Have you considered the delivery of messages for
      Interoperable
                                        operations that cross jurisdictional borders?




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                                                Emergency Alert Queensland Operational Guidelines




4.3     ANNEX C - TEMPLATE MESSAGES FOR VARIOUS HAZARDS

Severe Weather Events

  Message      Severity                                    Voice Message                                                     Text Message
    Type
Cyclone        Warning    Emergency, Emergency. This is a Cyclone Warning from the State Emergency               Cyclone Warning-
                          Services. The area //DIRECTIONANDAREA// is likely to be affected by Tropical           //DIRECTIONANDAREA//-Destructive
                          Cyclone //NAME//. Very destructive winds are likely in //NUMBER// hours OR             wind likely in //xx// hours OR at
                          from //TIME//. You should warn neighbours, secure belongings and seek safe             //TIME//-Warn others. Seek shelter-
                          shelter. For more information listen to local radio, or visit www dot disaster dot q   Radio or www.disaster.qld.gov.au for
                          l d dot gov dot au. For cyclone damage assistance contact the State Emergency          info
                          Service on 1 3 2 500
Storm Surge    Warning    Emergency, Emergency. This is a Storm Tide Warning from the State                      Storm Tide Warning-
                          Emergency Services. The area //DIRECTIONANDAREA// is likely to be affected             //DIRECTIONANDAREA//-Dangerous
                          by a very dangerous Storm Tide caused by Cyclone //NAME// in //NUMBER//                Storm Tide likely in //xx// hours-OR at
                          hours-OR at //TIMEandDAY//. You should warn neighbours, secure belongings              //TIME//-Seek shelter-for info use radio
                          and seek safe shelter. For more information listen to local radio, or visit www dot    or www.disaster.qld.gov.au
                          disaster dot q l d dot gov dot au.
Severe         Warning    Emergency, Emergency. This is a Severe Thunderstorm Warning from the State             Severe Thunderstorm Warning from
Thunderstorm              Emergency Services. The area //DIRECTIONandPLACE// are likely/about to be              SES-Areas //DIRECTIONandPLACE//-
                          affected by destructive hail/wind/rain in the next //HOURSMINUTES//. You               destructive hail/wind/rain likely-Warn
                          should warn neighbours, secure belongings and seek safe shelter now. For               others-Seek shelter/prepare NOW-
                          more information listen to local radio, or visit www dot disaster dot q l d dot gov    Listen to local radio
                          dot au. For storm damage assistance contact the State Emergency Service on 1
                          3 2 500
Flood          Warning    Emergency, Emergency. This is a Flood Warning from the State Emergency                 Flood Warning from SES for //NAME//
                          Services. The //NAME// River affecting //PLACEPLACE// is expected to peak              River affecting //PLACEPLACE//-Major
                          causing major flooding tonight at //TIME//. Properties in this area are likely to      Flood at //TIME//-Warn others-Leave
                          experience //EXTERNAL/INTERNAL// flooding. You should warn neighbours,                 area NOW or seek higher ground-
                          secure your belongings and move to higher ground now. For more information             Listen to radio
                          listen to local radio, or visit www dot disaster dot q l d dot gov dot au. For flood
                          assistance contact the State Emergency Service on 1 3 2 500




                                                                                                                                                          25
               Emergency Alert - Queensland Operational Guidelines




   Message    Severity                                    Voice Message                                                     Text Message
    Type
Flash Flood   Warning    Emergency, Emergency. This is a Flash Flood Warning from the State                    Flash Flood Warning from SES for
                         Emergency Services. Areas in the //PLACE// are likely to experience rapidly           //PLACE//-immediate threat to
                         rising water levels and property inundation over the next 2 hours, posing an          life/property-Warn others-Leave
                         immediate danger to residents. You should warn neighbours, secure your                area/prepare NOW or seek higher
                         belongings and move to higher ground now. For more information listen to local        ground-Listen to radio
                         radio. For flood assistance contact the State Emergency Services on 1 3 2 500
Tsunami       Warning    Emergency, Emergency. This is a Tsunami Warning from the State Emergency              Tsunami Warning from SES for
                         Services. Areas between //PLACE// are forecast to experience dangerous and            //PLACEPLACE//-expect destructive
                         destructive waves around //TIME//. You should warn neighbours, move to higher         waves at //TIME//-Warn others-Seek
                         ground immediately, at least ten metres above sea level, or if possible move at       higher ground NOW-Listen to local
                         least one kilometre away from all beaches and the waters edge of harbors and          radio
                         coastal estuaries. For more information listen to local radio, or visit www dot
                         disaster dot q l d dot gov dot au
All Purpose   Watch      For more information listen to local radio, or visit www dot disaster dot q l d dot   Listen to local radio
              and Act    gov dot au
All Purpose   Advice     For more information listen to local radio, or visit www dot disaster dot q l d dot   Listen to local radio
                         gov dot au




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                Emergency Alert - Queensland Operational Guidelines


Fire and Hazardous Material

 Message   Severity                                      Voice Message                                                        Text Message
  Type
Bushfire   Warning    Emergency. Emergency. This is a Bushfire Emergency Warning from the                       Bushfire Emergency Warning from QFRS-
                      Queensland Fire and Rescue Service. A bushfire is located at //PLACE// and is             //PLACE//-Seek shelter now-Check radio
                      expected to impact the areas of //SUBURBS// around //TIME//. Residents are                or www.disaster.qld.gov.au
                      strongly advised to seek shelter or leave now if able to. For further information
                      listen to local radio or go to www dot disaster dot q l d dot gov dot au
Bushfire   Watch      This is a Bushfire Watch and Act message from the Queensland Fire and Rescue              Bushfire Watch & Act Message from
           and Act    Service. A bushfire is located at //PLACE//. The fire is expected to impact               QFRS-//PLACE//-Prepare property or
                      //SUBURBS// around //TIME//. Residents are advised to prepare their property or           relocate to safer area-Check radio or
                      relocate to a safer area if able. For further information listen to your local radio or   www.disaster.qld.gov.au
                      go to www dot disaster dot q l d dot gov dot au
Bushfire   Advice     This is a Bushfire Advisory message from the Queensland Fire and Rescue                   Bushfire Advisory Message from QFRS for
                      Service. A possible bushfire threat is located at //PLACE//. Residents are advised        //PLACE// and surrounding areas-Stay
                      to be aware, stay informed and prepare their property. For further information            informed-Check radio or
                      listen to your local radio or go to www dot disaster dot q l d dot gov dot au             www.disaster.qld.gov.au
Chemical   Warning    Emergency. Emergency. This is a Chemical Spill Emergency Warning from the                 Chemical Spill Emergency Warning from
Spill                 Queensland Fire and Rescue Service. A Chemical Incident is located at //PLACE//           QFRS-//PLACE//-Avoid area-Shelter
                      and is expected to impact the areas of //SUBURBS// for the next //TIME//.                 indoors-Close windows doors-Shut off
                      Residents are strongly advised to shelter indoors, close windows and doors and            aircon-Check radio or
                      turn off air conditioning. For further information listen to local radio or go to www     www.disaster.qld.gov.au
                      dot disaster dot q l d dot gov dot au
Chemical   Watch      This is a Chemical Incident Watch and Act message from the Queensland Fire and            Chemical Spill Watch & Act Message from
Spill      and Act    Rescue Service. A chemical incident is located at //PLACE// and is expected to            QFRS-//PLACE//-Stay informed and
                      impact //SUBURBS// for the next //TIME// minutes. Residents are advised to stay           prepare for evacuation. Check radio or
                      informed and prepare to relocate to a safer area if instructed. For further               www.disaster.qld.gov.au
                      information listen to your local radio or go to www dot disaster dot q l d dot gov dot
                      au
Chemical   Advice     This is a Chemical Spill Advice message from the Queensland Fire and Rescue               Chemical Spill Advice from QFRS-
Spill                 Service. A chemical incident is located at //PLACE// and is expected to impact            //PLACE//-Stay informed-Check radio or
                      //SUBURBS// for the next //TIME// minutes. Residents are advised to stay                  www.disaster.qld.gov.au
                      informed. For further information listen to your local radio or go to www dot
                      disaster dot q l d dot gov dot au



                                                                                                                                                        27
                    Emergency Alert - Queensland Operational Guidelines




Message    Severity                                        Voice Message                                                          Text Message
  Type
Smoke or   Warning     Emergency. Emergency. This is a Smoke Plume Emergency Warning from the                        Smoke Plume Emergency Warning from
Toxic                  Queensland Fire and Rescue Service. A chemical incident is located at //PLACE//               QFRS-//PLACE//-Shelter indoors-Close
                       and is expected to impact the areas of //SUBURBS// for the next //TIME//. Residents           windows doors-Shut off aircon-Check
                       are strongly advised to shelter indoors, close windows and doors and turn off air             radio or www.disaster.qld.gov.au
                       conditioning. For further information listen to local radio or go to www dot disaster dot
                       q l d dot gov dot au
Smoke or   Watch       This is a Smoke Plume Watch and Act message from the Queensland Fire and                      Smoke Plume Watch & Act Message from
Toxic      and Act     Rescue Service. A chemical incident is located at //PLACE// and a smoke plume is              QFRS-//PLACE//-Stay informed and
                       expected to impact //SUBURBS// for the next //TIME// minutes. Residents are                   prepare for evacuation. Check radio or
                       advised to stay informed and prepare for relocation to a safer area if instructed. For        www.disaster.qld.gov.au
                       further information listen to your local radio or go to www dot disaster dot q l d dot
                       gov dot au
Smoke or   Advice      This is a Smoke Plume Advice message from the Queensland Fire and Rescue                      Smoke Plume Advice from QFRS-
Toxic                  Service. A chemical incident is located at //PLACE// and a smoke plume is expected            //PLACE//-Stay informed-Check radio or
                       to impact //SUBURBS// for the next //TIME// minutes. Residents are advised to stay            www.disaster.qld.gov.au
                       informed. For further information listen to your local radio or go to www dot disaster
                       dot q l d dot gov dot au
Fire       Warning     Emergency. Emergency. This is a //FireIncident// Emergency Warning from the                   //FireIncident// Emergency Warning from
Incident               Queensland Fire and Rescue Service. A //FireIncident1// is located at //PLACE// and           QFRS-//PLACE//-Shelter indoors-Close
                       is expected to impact the areas of //SUBURBS// for the next //TIME//. Residents are           windows doors-Shut off aircon-Check
                       strongly advised to shelter indoors, close windows and doors and turn off air                 radio or www.disaster.qld.gov.au
                       conditioning. For further information listen to local radio or go to www dot disaster dot
                       q l d dot gov dot au
Fire       Watch       This is a //FireIncident// Watch and Act message from the Queensland Fire and                 //FireIncident// Watch & Act Message
Incident   and Act     Rescue Service. A //FireIncident1// is located at //PLACE// and is expected to impact         from QFRS-//PLACE//-Stay informed and
                       //SUBURBS// for the next //TIME// minutes. Residents are advised to stay informed             prepare for evacuation. Check radio or
                       and prepare for relocation to a safer area if instructed. For further information listen to   www.disaster.qld.gov.au
                       your local radio or go to www dot disaster dot q l d dot gov dot au
Fire       Advice      This is a //FireIncident// Advice message from the Queensland Fire and Rescue                 //FireIncident// Advice from QFRS-
Incident               Service. A //FireIncident1// is located at //PLACE// a is expected to impact                  //PLACE//-Stay informed-Check radio or
                       //SUBURBS// for the next //TIME// minutes. Residents are advised to stay informed.            www.disaster.qld.gov.au
                       For further information listen to your local radio or go to www dot disaster dot q l d dot
                       gov dot au


                                                                                                                                                          28
                                              Emergency Alert Queensland Operational Guidelines

          4.4        ANNEX D – EMQ EMERGENCY ALERT REQUEST FORM

                                                                                                   EMERGENCY ALERT REQUEST

                                            Incident/Event

                                            Location: (e.g. Local Government Area)

                                            Contact details

                                            Prepared By:                                                                        Position:



Message Severity                                 Advice only                                                   Watch & Act                                  Emergency Warning

Message Type                                     Cyclone                             Flash Flood                    Flood         Fire Incident

                                                 Severe Thunderstorm             Storm Surge                        Tsunami       All Purpose

                                                 Bushfire           Chemical Spill          Smoke or Toxic Plume            Other (please specify):

LDMG Advised?                                    YES           NO                                                       DDC Advised?              YES        NO

Threat Direction Required?                       YES           NO Note: Can only be used for Emergency Warnings


EA Polygon Area:                                                                                                                 Map attached




2. Spatial format:                Use only these file extensions:                       Indicate the format used:               If using spatial data, is it supplied via
ESRI                              *.dbf, *.prj, *.shp, *.shx                                                                        DMportal - specify filenames below

                                  *.gml, *.xsd                                                                                      FTP - specify filenames below
GML
                                  *.kml
KML                                                                                                                                 Email
                                  *.MIDI Sequence, *.mif
MapInfo TAB                                                                                                                         Other (please specify)
                                  *.dat, *.id, *.map, *.tab
MapInfo Mid/Mif                                                                                                                 Filename:

3. Write Messages or complete 4 to 9.                Voice message template




    SMS message template (maximum of 160 characters including spaces)


"""""""""""""""""""""""""""
"""""""""""""""""""""""""""
"""""""""""""""""""""""""""
"""""""""""""""""""""""""""
"""""""""""""""""""""""""""
"""""""""""""""""""""""""
4. Event Type:                                                  5. Event Category:                                             6. Authority:


7. Location:


8. Event Description:


9. Response Instruction:


Further Information:      For further information listen to your local radio          or go to www dot disaster dot q l d dot gov dot au                    other (please
specify):Additional Information:



For use by SDCC:
                                                                             Approved?        YES       NO                          DCS MACC Notified?
Authorising Officer Name:
                                                                             Consequence Management                                 IC Notified?        Local Gov Notified?

EA User Name:                                                                   Attach EA Status Report                             Spreadsheet Updated

                                                                                                                                                                              29
                        Emergency Alert - Queensland Operational Guidelines


DO NOT SEND THIS PAGE
     STEPS TO COMPLETE FIELDS 1 - 9
1.   EA Polygon Area (e.g. detailed description and location reference to allow positive identification
     of message area, including street names with cross street, areas of interest such as parks,
     rivers, dams, coastal areas) it is preferable to attach a map identifying the message area. If a
     Threat Direction has been requested, please clearly indicate it on the map.

2.   Tick applicable box and note the file name.

3.   EA Template Messages If using existing templates, please provide the appropriate variables
     OR complete the following sections to create your message

     //DIRECTIONANDAREA//                      Message Construction SMS Message maximum of
                                               160 characters, including spaces/punctuation. Voice
     //NAME//                                  Message ideally should have no more than 450
                                               characters including spaces. Do not use special
     //NUMBER//                                characters – refer to EA Operational Guidelines for
                                               details. Warning message must start with “Emergency
     //TIME//                                  Emergency”

     //TIMEandDAY//                            Example Voice: Emergency, Emergency. This is a
                                               Flash Flood Warning from the State Emergency
     //DIRECTIONandPLACE//                     Services. Areas in the Opal Valley are likely to
                                               experience rapidly rising water levels and property
     //HOURSMINUTES//                          inundation over the next 2 hours, posing an immediate
                                               danger to residents. You should warn neighbours,
     //PLACE//                                 secure your belongings and move to higher ground
                                               now. For more information listen to local radio. For
     //PLACEPLACE//                            flood assistance contact the State Emergency
                                               Services on 1 3 2 500
     //EXTERNAL/INTERNAL//
                                               Example SMS Flash Flood Warning from SES for
     //SUBURBS//                               Opal Valley-immediate threat to life/property-Warn
                                               others-Leave area/prepare NOW or seek higher
     //FireIncident//                          ground-Listen to local radio

4.   Event Type The Emergency/incident type e.g. fire, flood, cyclone.

5.   Event Category The classification of warning e.g. advice, watch, warning

6.   Authority The authorising agency e.g. SES, Qld Health, Local Council

7.   Location [Free Text] Town/district. Where appropriate provide detailed description e.g. street
     names or local landmarks.

8.   Event Description [Free Text] Impact/threat details including direction of travel (e.g. coming
     from, going to)

9.   Response Instruction [Free Text] Advice on what actions community needs to undertake




                                                                                                    30

				
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