Checklist of documents you need when submitting your registration
application to the Care Quality Commission
All healthcare providers must be registered with the Care Quality Commission if they wish to
continue practicing in England and continue to provide their healthcare services to the
wider general public. The Care Quality Commission is there to ensure that all health and
social care services that are offered to the general public deliver a high quality of care all of
the time, and that they have ways of measuring their performance against a number of
nationally set care standards. Furthermore, the Care Quality Commission standards ensure
that patient information is managed appropriately, that there are documented flow charts
for the movement of documentation around an organisation, that building regulations are
met, that cleanliness standards are achieved and that patients have the opportunity to
express their opinions of the service they have received.
Sounds good doesn’t it?! And it is; the introduction of the Care Quality Commission’s
registration process is most definitely a great step forward in the delivery of care across
England. However the administrative process of preparing an organisation for CQC
registration and assessment is massive. There is a huge list of documentation that needs to
be created ready for inspection on the day of the assessment, and then there is the process
of actually applying to register the organisation. Blimey! It is no wonder that the
introduction of this registration process has been met with mix views by those individuals
who manage or lead healthcare provider companies and bodies.
The first thing an organisation needs to do is apply for a registration. To do this the following
- Agreement must be reached internally as to who will fulfil the role of Nominated
Lead and who will fulfil the role of Registered Manager.
- Both of these individuals need to complete a CRB (Criminal Records Bureau) form,
which needs to be posted via the post office.
- References need to be sought for the Nominated Lead and Registered Manager. The
required references are personal (i.e. from their line manager) and health (from their
- A financial reference needs to be prepared for the company. This can be prepared by
the company’s Finance Director, Accountant or Bank Manager.
- A statement of purpose needs to be drafted. This statement basically informs the
CQC of the purpose of the provider organisation and provides some information on
how the company is managed and run.
- An application form needs to be completed, where all of the important contact
information about the provider organisation is captured.
- A cheque needs to be written! Before October 2010, all new in-scope providers
could apply for CQC registration without having to pay a fee. Unfortunately any
organisations which need to apply for registration after this date do need to pay for
the privilege. The Care Quality Commission should be able to tell you how much the
registration fee is for your organisation, so that you can write the cheque
The application form and statement of purpose can now be submitted online, however
you would then need to physically post the references, CRB clearance form and cheque
separately, so many organisations prefer to submit all of the documents together, in one
large envelope. It is suggested that the documentation is sent recorded delivery, so that
you have a record of correct delivery!