Docstoc

Non verbal cartoons

Document Sample
Non verbal cartoons Powered By Docstoc
					Non Verbal Communications and Body Language
Perri Cebedo
Perri Cebedo and Associates

1

Importance of Non verbal Communications
   

30% Verbal 70% Non verbal Non verbal more believable Non verbal carry emotions

2

Background








1872: Darwin expressions of emotions in man and animals Natural gestures of children on Speak, Hear, See no evil. Gestures are masked or disguised in adult life More educated, fewer gestures

3

Benefits to Reading Body Language
Negative body language signals appear before the Verbal No! So, take Corrective Action A verbal negative is difficult to correct! Giving constantly positive body language signals reinforces your credibility, image and trustworthiness



  

4

Principles of Non Verbal Communications
  





You can’t be an expert overnight! Read, observe, exchange ideas Don’t interpret a gesture in isolation. But in terms of a cluster or as a part of a group of gesture. Don’t enter a person’s territory

5

Positive Signals
     

Smile: Happy or false Open palms: Honesty Rubbing hands: excitement Head tilted to the side: interested Nodding: agreement Leaning forward: interest

6

Voice as a Non Verbal
  

Pitch Pace or Rhythm Volume

7

Tell tale Signals of Doubt, Suspicion
  





Eye rub: lying or being lied to Neck scratch: Uncertainty Fingers in mouth, palms under chin: Anxious, needs assurance Palms placed flat under chin and fingers spread open over cheek: bored Thumb supporting chin, first finger up: Negative evaluation
8

Tell tale Signals of Doubt, Suspicion


    

Rubbing the back of neck:Negative, frustrated or lying Hitting back of neck: Displeasure Clenched fist: frustration Folded arms: defensive Both hands behind back: frustration Looking away: Disinterest

9

Terminating the conversation
   

Removing glasses Putting hands on knees Putting out cigarette Looking at watch

10

Showing Authority
 

  

Steepled fingers Both hands in front pockets and thumbs sticking out Tight grip handshake Straddling a chair Hands behind back of head

11

Decision making
 



Chin stroking: deciding Put pipe, fingers or eyeglasses in mouth: stalling Thumb under chin, first finger folded under lips: negative evaluation

12

Sending Positive Signals



 




The Appearance The Smile The handshake The greeting The voice Constantly sending positive body language signals reinforces your credibility, image and trustworthiness
13

Body Language as a Clue to the 4 Social Styles


Amiables and Expressives

  

Animated facial expressions Much hand and body movement Contact oriented, like to touch Immediate nonverbal feedback



Anlyticals and Drivers
   

Somewhat expressionless Controlled and limited hand and body movement Non-contact oriented, keeps distance Slow in giving nonverbal feedback, if given at all

14

Body Language as a Clue to the 4 Social Styles


Drivers and Expressives
   


   

Firm handshake Steady eye contact High quantity of verbal communication Makes emphatic statements Gestures to emphasize points High voice volume, Fast voice speed Emphasizes points through challenging voice intonation Communicates readily Fast moving
15

Amiables and Analyticals
        

Soft handshake Intermittent eye contact Low quantity of verbal communication Limited gestures to support conversation Low voice volume Slow voice speed Little variation in vocal intonation Communicates hesitantly Slow moving

16

17

18

19

20

21

22

23

24

25

26


				
DOCUMENT INFO
Description: Train the Trainer resources, Training techniques, Communications, Non Verbal,