Patient Survey

							MOORDOWN MEDICAL CENTRE


         PATIENT SURVEY
        100 surveys returned
  Out of 100 people, our survey says…
WHAT WE DID WELL

     Out of 100 people
  surveyed, nobody was
      dissatisfied with
    the opening hours,
 admin team’s service or
    the last visit to the
          practice.
Opening Hours and Appointment Availability

                                       25% think that we are open after 6.30pm and
               Not satisfied           closed at lunchtime.
                    0%
        Satisfied                      5% commented that Saturdays would be helpful.
          37%                 Very
                           satisfied
                             63%


                                                                             Not
                                                                         satisfied
                                                                            6%

                    Opening Hours
                                                                                        Very
                                                             Satisfied
                                                                                     satisfied
                                                               40%
                                                                                       54%


  50% have used our extended hours facility.
    20% prefer before 8am
                                                                         Appt Availability
    32% prefer after 6.30pm
    48% have no preference


     Patient’s choice often changes the way we work. We are
             constantly reviewing our extended hours.
Pre-bookable V Embargo
 “Do you prefer to book the next available
 appt or wait for the GP of your choice?”                      Ne xt
                                                            a va ila ble
 69% of patients will wait for an appointment                 a ppt
                                                               3 1%
 with their preferred GP. Some are waiting for     G P of

 Dr Rogers to return from “holiday”.
                                                 c hoic e
                                                   69%



                 Was
     50% pre-bookable 50% embargo
                 Now
     60% pre-bookable 40% embargo

    Patients are encouraged to make an
    informed decision about weighing up
   whether to wait and see the Doctor of
  their choice or seeing a different Doctor
             more immediately.
Privacy and Confidentiality
           99% of patients where either very satisfied or
           satisfied with MMC protecting their privacy and
           confidentiality.
           1 patient was dissatisfied and commented “Personal
           details are sometimes discussed too audibly at the
           reception desk. Not enough privacy. No problem
           with Drs.”
           We have listened to our patients and will always
           provide a confidential area to discuss anything of a
           private nature.
           There is a poster now up in Reception advising
           patient’s of this facility.
and finally…

                             82% of patients do not use our online facility.
                 Yes
                             Over half of these would like to use it and have
                 18%         already been sent log-in details. Needs
                             publicising further. In April we plan to text all
          No                 patients advising of this services, we will add a
         82%
                             message to all prescriptions, add it to our New
         Use Systm Online    Patient Questionnaire and text all patients about
                             this service and a notice board has gone up in
                             Reception.
           Not
          easy     Very
           9%     easy       Good statistics for contacting the Practice by
                  40%
        Easy                 phone. We are aware of the issues surrounding
        51%
                             the 0844 number but there are many advantages
       Contacting by phone   for patients to this service. We are continually
                             reviewing this.