JOB TITLE: Housing Support Worker
RESPONSIBLE TO: Service Manager
DIRECT REPORTS: None
The role of the Housing Support Worker will be to provide direct support to the residents to enable
them to sustain their occupancy agreement and to help them to realise their goals around
independent living. They will work in conjunction with the Substance Misuse worker Housing to
support residents in maintaining their sobriety
The hours of work will be divided between working with residents and working from the housing
team office base, providing office cover and carrying out administrative tasks, appropriate for the
The post holders will key work residents that are resident in the stage 2 houses.
The hours of work will be rota based and will involve working outside of normal office hours.
Support to Residents
Work alongside the Substance Misuse Workers-housing to support residents in their
maintenance of sobriety, referring residents to the Substance Misuse Worker for direct
therapeutic interventions in the event that a resident has been unable to sustain abstinence.
Develop supportive relationship with residents through which they can realise their future
housing, employment and lifestyle goals with the aim of achieving independence.
Develop and maintain, high quality, relevant person-centred support plans and risk
assessments with high levels of input and ownership from residents where possible.
Develop move on options with each client to meet their needs as part of their support plan
and move-on from Foundation66 accommodation.
Encourage residents to work towards agreed objectives as identified in those individual
Provide practical help and support to residents in Foundation66’s Accommodation Based
Services to ensure they:
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receive all welfare benefits to which they are entitled, assisting them in making claims,
reviews and appeals as necessary.
maintain their personal health and hygiene including the eating of a healthy diet, shopping
have sufficient budgeting skills to enable them to manage their own tenancy, helping
them when necessary to access debt counselling.
receive up to date information on local neighbourhood resources available to residents.
have the opportunity to get involved with local groups, and fulfilling identified goals (e.g.
voluntary work or going to college).
are able to able to attend appointments connected with their health and welfare. This will
involve occasionally accompanying residents to appointments and/or arranging
Are able to move-on from Foundation66 accommodation and establish themselves in
their new home.
Encourage clients to take advantage of support groups and organisations to maintain a drug /
alcohol free lifestyle
Carry out periodic drug and alcohol testing to ensure compliance with house rules.
To agree with the service manager the most appropriate course of action where a client is no
loner maintaining abstinence. Options may include:
Referral to external agency
Treatment intervention by the substance misuse practitioner (housing)
Move-on to more appropriate accommodation
Ensure that client’s privacy and dignity is maintained while they are resident in
Foundation66’s shared or self-contained accommodation.
Ensure that records of the support provided to residents are kept up to date and in the
Sign up new tenants and advise them of their rights and responsibilities as a Foundation66
Encourage and support residents to comply with the terms of their occupancy agreement with
Report repairs on behalf of residents and where necessary, provide access to maintenance
Liase with the Housing and Performance Officer as required on housing management
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Facilitate regular house meetings with residents to discuss and aid the smooth running of the
Ensure that properties are furnished and maintained to a high standard and void rooms
prepared for re-letting through liaison with the Housing and Performance Officer and Team
Ensure that void procedures are followed in order to let empty properties as quickly as
Inform the Service Manager of all breaches of the occupancy agreement and where required,
provide evidence of such breaches in writing.
Ensure that Foundation66’s Housing policies are adhered to at all times.
Ensure that all housing management data records are kept in the required manner and up to
Working with External Agencies
Develop effective working relationships with other agencies involved in resident’s care and
support. Attend external meetings and case conferences about individual residents.
Liaise with other service providers, both statutory and non-statutory, to ensure residents can
access and use all appropriate services to meet their needs.
To provide information requested by internal and external stakeholders accurately and on
Health & Safety
Implement Foundation66’s health and safety policies at all times to ensure the safety and
security of clients and staff.
Implement Foundation66’s equality and diversity policy in all aspects of the work.
Out of hours
As part of the rota, provide contact and support as necessary out of normal office hours. Deal
with all issues safely and effectively.
Operate all financial procedures in line with Foundation66’s policies and practice.
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Perform any other duties consistent with the broad objectives of the post.
Housing Support Worker
KEY EXPERIENCE AND QUALIFICATIONS:
An understanding of the challenges faced by people with alcohol or drug problems.
An understanding of the Supporting People Programme
1 year’s experience of supporting people in a residential setting
The ability to do some out of hours work
NVQ3 (or equivalent) or willingness to work towards achieving this
FOUNDATION66 COMPETENCIES FOR THIS POST:
People Centred (Level 3)
Positive Approach (Level 2)
Motivating Others (Level 2)
Confidence (Level 2)
Communicating & Influencing (Level 1)
Analytical Thinking (Level 1)
Planning & Organising (Level 2)
Team Work (Level 2)
Promoting Foundation66 (Level 1)
TECHNICAL KNOWLEDGE REQUIRED:
Basic knowledge of housing law and legal procedures relating to property management.
Knowledge of welfare benefits.
Knowledge of the of Microsoft office applications.
KEY PERFORMANCE CRITERIA :
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Client satisfaction with service maximised
Regular review and update of client Support Plans
Targets for provision of support to tenants met
Effective liaison with others providing services to clients
Compliance with contract requirements
Compliance with ARP standards and procedures
FOUNDATION66 COMPETENCIES FOR THIS POST DANOS
People Centred Level 3
Builds trusting relationships AA2 Critical
Takes time to understands what makes others tick AA4
Discusses sensitive issues with others and works AA6
with them to address their personal difficulties BF4
Is aware of own moods and emotions and how they
impact on relationships
Confronts and seeks to resolve interpersonal
Positive Approach Level 2
Takes initiative AC1 Very Important
Takes appropriate action without having to be
Finds creative solutions to problems
Perseveres in finding solutions
Knows when to make decisions and when to seek
support from others
Proposes ideas and suggestions for improvements
without being prompted
Motivating Others Level 2
Involves and develops others AC1 Critical
Asks for others’ ideas AC2
Values and acts upon other’s opinions AC3
Encourages others to state their views and
contribute to the team/group
Celebrates others’ contributions and achievements
Encourages others to take initiative
Coaches others and encourages them to develop
Uses the appropriate coaching style for the person
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and the situation
Is clear when they are unable to give the full picture
Confidence Level 2
Manages challenging situations AB3 Very Important
Remains calm and in control in difficult or chaotic AB1
Retains an appropriate sense of humour, even in
Maintains boundaries in face of challenges
Is able to say “no” when necessary
Seeks and takes on board feedback on their own
Communicating & Influencing Level 2
Ensures clarity A5 Very Important
States expectations clearly AB16
Communicates clear boundaries B15
Passes on information to others that they need to
do their jobs
Clarifies that others have understood what has
Is able to communicate to a wide spectrum of
Explains how individual elements of plans relate to
the bigger picture
Analytical Thinking Level 2
Sifts and analyses information AC1 Very Important
Processes information quickly and draws accurate AC2
Breaks down problems and identifies cause and
Makes accurate deductions
Weighs up the options to propose solutions
Challenges incorrect information or discrepancies
Planning & Organising Level 2
Consistently delivers work on time and to AC1 Very Important
Meets quality standards AC3
Makes the best of scarce resources BI1
Plans work and projects BE1
Is honest and realistic about what can be delivered
Retains flexibility within plans to cope with
Keeps track of progress and takes action when
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plans go off track
Teamwork Level 2
Supports others AC3 Very Important
Gives time to others BC5
Sees when others are struggling and offers help BI7
Shares knowledge and ideas with colleagues
Shows concerns for others’ welfare
Promoting Foundation66 Level 2
Spots opportunities for development AB16 Very Important
Identifies new opportunities locally in line with the BB1
Foundation66 business plan and communicates CA3
these to the management team
Seeks out best practice in other organisations to
inform service development at Foundation66
Shares new developments in the field with
colleagues inside Foundation66
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