Five Year Plan 2007 2012 Records Registration

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Five Year Plan 2007 2012 Records Registration Powered By Docstoc
					                                                     EDUCATIONAL AND STUDENT SERVICES
                                                          GOALS AND OBJECTIVES
                                                                 2007-2012
DEPARTMENT: Records and Registration
                                                             ACTIVITIES/           ASSESSMENT TOOL          RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                   TIME LINE   STATUS
                                                             STRATEGIES                 EVALUATION               PERSON
Continue transfer credit   To provide course           Establishment of           Development of transfer   Transfer Credit
articulation for out-of-   equivalencies for           catalogs in Banner with    credit articulation for   Articulation
state schools              students who transfer       the equivalencies          schools                   Specialist
                                                                                                                               On-going     50%
                           and assist faculty with
                           advising of transfer
                           students
                           To provide more          Develop the course            Completion of the         Transfer Credit
                           information on the web   equivalency guide for the     additions to the          Articulation
                                                                                                                               On-going     50%
                                                    web site for each school      Articulation Guide on     Specialist
                                                    completed                     the web site
Enhancement of             To update information on Continually update            Students, faculty, and    Assistant
Records and                the web site             current information for       staff reaction and        Director/Systems   On-going     50%
Registration web site                               the web site                  feedback                  Manager
                           To provide new           Provide new/additional        Completion of web         Director,
                           information and/or most information to the web         additions                 Assistant
                           recent information to    site as needed                                          Director/Systems
                                                                                                                               On-going     50%
                           faculty, students, and   Develop enhancements                                    Manager
                           staff                    for website.

Cross-train Records and    Develop staff training      Review current tasks in    Successful completion     Director, Assoc
                                                                                                                               On-going     10%
Registration staff with    and service to students     the offices                of review                 Directors
Admissions & Financial     Provide better customer     Establish guidelines and   Successful                Director, Assoc
Aid Staff                  service                     develop procedures for     establishment of          Directors
                                                       cross-training for         guidelines and                               On-going     10%
                                                       personnel in Enrollment    procedures
                                                       Services
Continue cross training    Provide better customer     Develop documentation      Establishment of          Director, Assoc
of new Records and         service                     for cross training         documentation             Directors          On-going     50%
Registration staff         Provide continuity in
                           office when personnel       Cross train staff          Successful cross-         Assoc Directors
                                                                                                                               On-going     50%
                           leave                                                  training of staff

    ESS 9/16/2012
                                                 EDUCATIONAL AND STUDENT SERVICES
                                                      GOALS AND OBJECTIVES
                                                             2007-2012
DEPARTMENT: Records and Registration
                                                        ACTIVITIES/         ASSESSMENT TOOL          RESPONSIBLE
        GOAL(S)               OBJECTIVE(S)                                                                              TIME LINE   STATUS
                                                       STRATEGIES                EVALUATION              PERSON
Continue transfer credit Update office procedures Review office procedures Completion of review
Update and Distribute                                                                                Director, Assoc
articulation for out-of-
office procedures manual and practices manual                                                        Directors
state schools                                                                                                             2009       0%
                         Distribute manual to all update manual            Evaluation of manual by
                         Records & Registration                            staff
Implement Electronic     personnel a method for Establish interface
                         To provide                                        Establishment of          Director, Assoc
Transcripts              exchanging transcripts   between source,          interface                 Directors,
                         electronically           imaging, and Banner                                Assistant
                                                                                                     Director/Systems
                         To comply with House                                                        Manger,
                         Bill 2488 (Act 2203)                                                        Technical
                         requiring high schools                                                      Support,
                         and institutions of higher                                                  Computing            2008       100%
                         education to provide                                                        Services
                         electronic student
                         transcripts to the Dept. of
                         Higher Education

                         To insure quality control
                         with process
                         To improve the             Test transactions      Successful completion     Assistant
                         expediency and                                    of testing                Director/Systems
                         efficiency in receiving                                                     Manager,
                         and delivering transcripts                                                  Technical            2008       100%
                                                                                                     Support,
                                                                                                     Computing
                                                                                                     Services




    ESS 9/16/2012
                                                   EDUCATIONAL AND STUDENT SERVICES
                                                        GOALS AND OBJECTIVES
                                                               2007-2012
DEPARTMENT: Records and Registration
                                                              ACTIVITIES/          ASSESSMENT TOOL          RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                  TIME LINE   STATUS
                                                             STRATEGIES               EVALUATION                PERSON
Continue transfer credit
Implement Electronic       To improve the               Develop procedure for     Procedure developed       Assoc Directors,
articulation for out-of-
Transcripts (continued)    expediency and               process                                             Asst
state schools              efficiency in receiving                                                          Director/Systems
                                                                                                                                 2008      100%
                           and delivering transcripts                                                       Mgr, Tech.
                           (continued)                                                                      Support, Comp.
                                                                                                            Serv.
                                                        Secure resources, i.e.   Successful application     Assoc Directors,
                                                        staffing, equipment,     of resources               Asst
                                                        (server, backup system),                            Director/Systems
                                                                                                                                 2008      100%
                                                        administrative support                              Mgr, Tech.
                                                                                                            Support, Comp.
                                                                                                            Serv.
                                                        Overall test of process   Successful completion     Assoc. Directors,
                                                                                  of test                   Asst
                                                                                                            Director/Systems
                                                                                                            Mgr, Technical
                                                                                                                                 2008      100%
                                                                                                            Support,
                                                                                                            Computing
                                                                                                            Services

                                                        Move process to           Successful electronic     Director, Assoc.
                                                        production                transfer of transcripts   Directors, Asst
                                                                                                            Director/Systems
                                                                                                            Mgr, Technical
                                                                                                            Support,           2008        100%
                                                                                                            Computing
                                                                                                            Services




    ESS 9/16/2012
                                                  EDUCATIONAL AND STUDENT SERVICES
                                                       GOALS AND OBJECTIVES
                                                              2007-2012
DEPARTMENT: Records and Registration
                                                           ACTIVITIES/            ASSESSMENT TOOL RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                TIME LINE   STATUS
                                                          STRATEGIES                  EVALUATION               PERSON
Continue transferthe
Enhancement of credit      Provide better customer Test in all academic          Completion of all testing Degree Audit
articulation for out-of-
degree audit system        service                   departments                                           Specialist,
state schools              Adequate staff to provide Secure staffing             Satisfactorily providing Assistant
                           customer service to                                   student services          Director/Systems
                           students on an individual                                                       Manager,            2010      50%
                           basis.                                                                          Technical
                                                                                                           Support,
                                                                                                           Computing
                                                                                                           Services
Implement degree audit     To provide access to the Establish set-up             Completion of set-up      Degree Audit
on the web for students    degree audit system for information in Banner                                   Specialist,
                           students and to provide                                                         Assistant
                           easier accessibility for                                                        Director/Systems
                           faculty and staff of the                                                        Manager,            2010      0%
                           degree audit system                                                             Technical
                                                                                                           Support,
                                                                                                           Computing
                                                                                                           Services
                           To enable students to       Establish the crosswalk   Establishment of test     Technical
                           have the ability to project table information                                   Support,
                           any major in a user                                                             Computing           2010      0%
                           friendly environment                                                            Services
                           To enable students to   Test the system on the        Successful completion   Degree Audit
                           use degree audit on the web                           of the project          Specialist,
                           web promoting a student                                                       Assistant
                           friendly environment                                                          Director/Systems
                                                                                                         Manager, and        2010        0%
                                                                                                         Technical
                                                                                                         Support,
                                                                                                         Computing
                                                                                                         Services
    ESS 9/16/2012
                                                  EDUCATIONAL AND STUDENT SERVICES
                                                       GOALS AND OBJECTIVES
                                                              2007-2012
DEPARTMENT: Records and Registration
                                                          ACTIVITIES/          ASSESSMENT TOOL            RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                               TIME LINE   STATUS
                                                          STRATEGIES                EVALUATION                 PERSON
Continue transfer credit
Implement degree audit      To enable students to    Move the system to       Successful completion       Degree Audit
articulation for out-of-
on the web       students   use degree audit on the  production               of project                  Specialist,
state schools
(continued)                 web promoting a student                                                       Assistant
                            friendly environment                                                          Director/Systems
                            (continued)                                                                   Manager, and        2010      0%
                                                                                                          Technical
                                                                                                          Support,
                                                                                                          Computing
                                                                                                          Services
Develop and establish       Provide students, faculty, Evaluate all forms used Establishment of forms Director, Assoc
enrollment services on-     and staff with convenient in Records and            repository                Directors,
line repository             access to forms in         Registration for                                   Assistant           2009      0%
                            Enrollment Services        simplification                                     Director/Systems
                                                                                                          Manager,
                                                                                                          Transfer Credit
                                                       Set up procedure for on- Establishment and         Articulation
                                                       line requests            successful testing of the Specialist,
                                                                                procedure                 Degree Audit
                                                                                                          Specialist,
                                                                                                          Technical           2009      0%
                                                                                                          Support,
                                                                                                          Computing
                                                                                                          Services

                                                     Design a method to       Method is established
                                                     establish links across                                                 2009        0%
                                                     campus
                                                     Test the design and      Successful completion
                                                     forms                    of test                                       2009        0%



    ESS 9/16/2012
                                                  EDUCATIONAL AND STUDENT SERVICES
                                                       GOALS AND OBJECTIVES
                                                              2007-2012
DEPARTMENT: Records and Registration
                                                          ACTIVITIES/          ASSESSMENT TOOL        RESPONSIBLE
        GOAL(S)               OBJECTIVE(S)                                                                               TIME LINE   STATUS
                                                          STRATEGIES               EVALUATION             PERSON
Continueand establish
Develop transfer credit Provide students, faculty, Transfer forms to          Simplification of       Director, Assoc
                                                                                                                            2009      0%
enrollment for out-of-
articulation services on- and staff with convenent electronic format          Records and             Directors, Asst
state schools (continued) access to forms in the
line repository                                    Create and establish on-   Registration forms      Director/Systems
                                                                                                                            2009      0%
                          Office of Records and    line forms                                         Mgr, Transfer
                          Registration (continued) Move forms to production   Successful use of the   Credit Specialist,
                                                                              forms by students,      Degree Audit
                                                                              faculty, and staff      Specialist,
                                                                                                      Technical             2009      0%
                                                                                                      Support,
                                                                                                      Computing
                                                                                                      Services
Providing increase       Imaging of permanent       Image permanent record All PRCs imaged, linked Director,
access to PRC data       record cards (PRC)         cards in vault and        and accessible directly Assistant
                                                    establish links to Banner through Banner          Director/Systems
                                                                                                      Manager               2011      5%
                         Entering PRC data into     Hiring a two person team
                         Banner                      to accurately input data

Professional             To provide professional    Staff retreats            Enhanced               Director
development for staff    development for staff                                professionalism
                                                    Conference attendance     Improved customer
                                                                                                                        On-going      50%
                                                                              service
                                                    Review of job             performance evaluation
                                                    descriptions




    ESS 9/16/2012
                                                     EDUCATIONAL AND STUDENT SERVICES
                                                          GOALS AND OBJECTIVES
                                                                 2007-2012
DEPARTMENT: Records and Registration
                                                               ACTIVITIES/            ASSESSMENT TOOL          RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                    TIME LINE    STATUS
                                                              STRATEGIES                 EVALUATION                PERSON
Continue transfer credit
Communications/            To improve                    Develop additional          Measured by survey        Director,
articulation for out-of-
Customer service           communications with:          communication                                         Assistant
state schools              students,                     brochures; Publish                                    Director/Systems
                           faculty/academic units,       Registration Pocket                                   Manager
                                                                                                                                   2010
                           staff, Admissions &           Guide in Spanish
                           Financial Aid, other ESS
                           units, Administrative units

                           To enhance customer           Develop a series of       Measured by survey          Director, Assoc
                                                                                                                                              0%
                           service                       "share" sessions for                                  Directors
                                                         Faculty, Staff, and
                                                         Students - can be on-line
                                                         or in Brochures where
                                                                                                                                   2010
                                                         records information is
                                                         shared (i.e. new FERPA
                                                         regulations, Solomon Act
                                                         updates, etc)

Assessment of              Promote "We Care"             To assess processes in      Evaluation of             Director, Assoc
Processes                  Brochures                     Records and                 Assessment Tools          Directors
                                                                                                                                  On-going    50%
                           Utilize survey functions      Registration for student,   (Brochure and Survey)
                           in BOSS                       faculty and staff
Retention                  Increase retention rate of    Explain UALR policies to    Successful retention of   Director, Assoc
                           students who are              students                    students who return       Directors, Asst.
                           suspended                                                 after suspension          Director,
                                                                                                               Customer
                                                                                                               Services           On-going    60%
                           Assist faculty by             Advise students on                                    Manager
                           providing students with       procedures (i.e. drop
                           information concerning        date, withdrawal date)
                           university policy

    ESS 9/16/2012
                                                  EDUCATIONAL AND STUDENT SERVICES
                                                       GOALS AND OBJECTIVES
                                                              2007-2012
DEPARTMENT: Records and Registration
                                                            ACTIVITIES/             ASSESSMENT TOOL          RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                   TIME LINE   STATUS
                                                            STRATEGIES                   EVALUATION              PERSON
Continue transfer credit
Clearinghouse              To utilize processes      To research processes         Use of Clearinghouse      Assoc. Directors,
articulation for out-of-   provided by Student       provided by Student           for additional UALR       Assistant
state schools              Clearinghouse             Clearinghouse                 processes                 Director/Systems
                                                                                                                                  2010      75%
                                                     Analyze results of                                      Manager
                                                     research as it applies to
                                                     UALR
                           Provide 24 hours access Use DegreeVerify and            Reducation of student
                           to employers and          referring all businesses      requests to the Records
                           businesses to degrees     verifications to              Office
                           awarded using             Clearinghouse
                           Clearinghouse                                                                                        2008        100%
                           DegreeVerify which in
                           turn provides increase
                           service to our
                           student/alumni
                           To provide verification   Implement verification        Reducation of student
                           self service using        self service using            requests to the Records                      2010        0%
                           Clearinghouse             Clearinghouse                 Office
Data Integrity             To monitor data integrity Daily monitoring of data      Evaluation of data      Director, Assoc.
                                                     integrity of student          integrity of student    Director, Data
                                                     records                       records                 Integrity
                           To improve and refine     Additional staffing to                                Specialist
                           policies related to data  improve efficiency in
                           integrity                 data integrity for students                                              On-going      40%
                           To provide adequate
                           staffing for
                           improvements in data
                           integrity
                           To insure quality control



    ESS 9/16/2012
                                                    EDUCATIONAL AND STUDENT SERVICES
                                                         GOALS AND OBJECTIVES
                                                                2007-2012
DEPARTMENT: Records and Registration
                                                               ACTIVITIES/        ASSESSMENT TOOL            RESPONSIBLE
        GOAL(S)                 OBJECTIVE(S)                                                                                    TIME LINE   STATUS
                                                              STRATEGIES               EVALUATION                PERSON
Develop transfer of
Continuean Officecredit    To provide faculty with      Evaluate high school and Successful evaluation       Director of Office
articulation for out-of-
Transfer Student           accurate and timely          college transcripts      of transcripts based on     of Transfer
state schools
Services                   evaluation of student        following IUPUI model    IUPUI model                 Student Services On-going
                           transcripts following
                           IUPUI model.
                                                                                                                                             100%
                           To secure resources          Insure accuracy and          Successful elimination Director of Office
                           necessary for office (i.e.   consistency in               of academic roadblocks of Transfer
                           staff, equipment)            evaluations                                         Student Services     On-going
                           To eliminate academic        Secure staff with level of
                           roadblocks                   ability needed




    ESS 9/16/2012
                                          EDUCATIONAL AND STUDENT SERVICES
                                               GOALS AND OBJECTIVES
                                                      2007-2012
DEPARTMENT: Records and Registration
                                                ACTIVITIES/   ASSESSMENT TOOL   RESPONSIBLE
        GOAL(S)            OBJECTIVE(S)                                                       TIME LINE   STATUS
                                                STRATEGIES       EVALUATION       PERSON
Continue transfer credit
articulation for out-of-
state schools




    ESS 9/16/2012

				
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