IT Assessment Report Card by dtUV4Lx

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									                                IT Department Report Card



Introduction
Keeping your IT department running smoothly means staying on top of each critical area of the
operation--from change management to virus protection to licensing issues. This tool, created by IT
Octane, is designed to help you gauge the effectiveness of each aspect of your IT organization, to note
problems before they get out of hand, and to identify improvement measures.



Version history
Version: 1.0
Published: April 15, 2005
Author: IT Octane

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0.html.
         IT Department Report Card

         This tool is designed to capture a score for each critical
         area of your IT value. The Report Card tab is set up so
         you can enter information in the areas listed below for
         each quarter. If an area is missing, feel free to add
         whatever is necessary to capture the score you need
         specifically for your department.

         Be careful, however. Keep in mind you are capturing
         chunk-size buckets, not minor specifics. This tool is
         intended to give an overall score of your progress and
         areas that need quick attention and improvement. Please
         see the SAMPLE tab for more details.

                            ENTER THE DATE OF THE REPORT                      Q1
Proj #   Category                                                          Rank 1-10




         Asset Management
         Change Management
         Configuration Management
         Database Administration
         Disaster Recovery
         End User Support
         Logical Systems Security
         Password and UserID Administration
         Physical Systems Security
         Purchasing Procedures
         Software Licensing
         Technical Standards
         Vendor Management
         Virus Protection
         Business Alignment
         Business Application Support
         Systems Reliability
                                                    Score Average               0


* The Project category is designed to assign project numbers to the categories for tracking purposes.


         SCORE LEGEND
         1-3 : Poor and Needs Attention ASAP
         3-5 : Needs Help But Not Cause for Immediate Alarm
         5-8 : In Good Condition But Needs Improvement
         9-10 : Stellar Job - Keep Control on Performance
            Plan of Action
            PLEASE GIVE A BRIEF DETAIL OF WHAT WILL BE DONE
            TO IMPROVE THE SCORE




            * Added As Samples For More Categories




tracking purposes.
Explanation
PLEASE GIVE AN EXPLANATION, IF NECESSARY.
SOMETIMES IT IS HELPFUL TO HAVE BACKGROUND
INFORMATION, ESPECIALLY FOR MANAGEMENT.
         IT Department Report Card

                                        8/9/2004      Q1
Proj #   Category                                  Rank 1-10
0045     Asset Management                              5
         Change Management                             7
         Configuration Management                      5
         Database Administration                       2
         Disaster Recovery                             7
         End User Support                              7
0024     Logical Systems Security                      6
         Password and UserID Administration            4
0025     Physical Systems Security                     7
         Purchasing Procedures                         4
         Software Licensing                            6
         Technical Standards                           7
         Vendor Management                             7
         Virus Protection                              9
         Systems Reliability                           4
                                  Score Average       5.8
Plan of Action
* Asset Tag and catalog all IT assets with assignment
* Enforce stricter change control management, develop more in-depth policy
* Develop and enforce policy
* Hire new DBA, train existing employees
* Test, add Iron Mountain pickup service, finish UPS rollout
* Publish formal SLA, enforce methods of contact, improve escalation procedures
* Buy new firewall, restructure rules, monitor daily, enforce CUP
* Create and enforce new UserID policy
* Buy new racks with locking cabinets
* Set up IT purchasing procedures and policy
* Enable software assurance and audit all PCs and servers
* Audit standards, enforce
* Create vendor scorecard and set up better purchasing practices
* Enable all domains on Postini, broadcast warnings, put LnL plan together
* Assess all system uptimes and troubleshoot issues. Target 99.9% business hour uptime
Explanation
* Needed stickers and tracking system
* On par, but could be improved
* Quick pace makes this a challenge
* Not enough resources (See IT Project Schedule and Support Requirements)
* Getting on track with new hardware
* On par, but could be improved
* Has been on radar, but no budget
* Historical loose controls and end users complaints when controls are tightened
* On par, but could be improved
* Departments have no IT budget and approval process is nonexistant
* Previous buying practices and no tracking have made this difficult to manage
* On ar, but could be improved
* On par, but could be improved
* Virus outbreaks only isolated
* This has been a challenge since the split when Billy took over, then Corbin made it worse…
         IT Department Report Card

                                          DATE       Q1
Proj #   Category                                 Rank 1-10
         Asset Management
         Change Management
         Configuration Management
         Database Administration
         Disaster Recovery
         End User Support
         Logical Systems Security
         Password and UserID Administration
         Physical Systems Security
         Purchasing Procedures
         Software Licensing
         Technical Standards
         Vendor Management
         Virus Protection
         Systems Reliability
                                  Score Average      0


                                           TBA       Q2
         Category                                 Rank 1-10
         Asset Management
         Change Management
         Configuration Management
         Database Administration
         Disaster Recovery
         End User Support
         Logical Systems Security
         Password and UserID Administration
         Physical Systems Security
         Purchasing Procedures
         Software Licensing
         Technical Standards
         Vendor Management
         Virus Protection
         Systems Reliability
                                  Score Average      0


                                           TBA       Q3
         Category                                 Rank 1-10
         Asset Management
         Change Management
         Configuration Management
         Database Administration
Disaster Recovery
End User Support
Logical Systems Security
Password and UserID Administration
Physical Systems Security
Purchasing Procedures
Software Licensing
Technical Standards
Vendor Management
Virus Protection
Systems Reliability
                         Score Average      0


                                   TBA      Q4
Category                                 Rank 1-10
Asset Management
Change Management
Configuration Management
Database Administration
Disaster Recovery
End User Support
Logical Systems Security
Password and UserID Administration
Physical Systems Security
Purchasing Procedures
Software Licensing
Technical Standards
Vendor Management
Virus Protection
Systems Reliability
                         Score Average      0
Plan of Action




Plan of Action




Plan of Action
Plan of Action
Explanation




Explanation




Explanation
Explanation

								
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