Albuquerque Technical Vocational Institute
Non-Returning Student Survey
Research Design: Kayleigh Carabajal
In November of 1997, Interim President, Michael Glennon, instituted a systematic
information gathering campaign - "Talk to TVI." As part of this project, the Office of
Institutional Planning and Research designed a study focusing on the non-returning
student population. The study was approved in January, 1998. Surveys were mailed to all
students from Fall 97 term who did not exit through the formal withdrawal process or
chose not to re-enroll for the following term.
Almost a quarter of the students returning the survey asked for a representative of the IPR
staff to call them to discuss comments and offer suggestions on ways in which the
Institute could improve services. Several students visited the IPR office in person. 66% of
those students were reached by phone and offered additional suggestions and insights.
The results indicate that while students were satisfied with their experience at TVI
overall, certain factors impacted their abilities to access the educational opportunities at
the institute. By far the most important were issues related to course scheduling,
especially limited evening and weekend course offerings. In addition, a large percentage
of students contacted by phone also indicated a need for expanded class offerings at Rio
Rancho and South Valley campuses.
Significant differences were found in the withdrawal factors between the population of
students who completed the formal withdrawal process and those who did not. 60% of
the students formally withdrawing declared scheduling factors as their primary reason as
opposed to 30% of the non-returners. The most striking difference was noted with goal
achievement for nonreturners at 16.5% as opposed to only one student out of 939 of the
formally withdrawing students.
Surveys such as this are a valuable tool in the exploration of factors influencing non-
returning students. The population of students are significantly different in reasons. This
methodology allowed the capture of these valuable data.
An important finding was that a large majority of students have multiple reasons for non-