"The efforts and achievements of staff have been heralded with the "
MEDIA RELEASE 26 February 2010 North East London NHS Foundation Trust Name Staff of the Year The outstanding efforts and achievements of North East London NHS Foundation staff have been recognised with the presentation of the annual staff awards. More than 500 staff and invited guests gathered at City Limits, Collier Row, Romford, Essex, on Thursday, February 25, for the gala evening when 29 awards were presented. The ceremony was a platform for highlighting the achievements of those nominated for award but also for recognising the contribution of all staff from our mental health services and our Community Health Services (Barking and Dagenham) towards delivering high quality mental health services and community health services for the local communities the Trust serves. NELFT chief executive John Brouder said: “The NELFT 2010 Staff Awards was a really special night. “NELFT is a fantastic organisation. People tell me about the treatment and care they receive. It makes me incredibly proud and that is down to all of our staff. “The performance of NELFT against targets and our strategy is extremely important but at the end of the day what we do for our service users and patients is vital. “Our awards recognised our staff who have gone the extra mile at our awards ceremony.” Chairman Jane Atkinson said: "The awards recognise staff efforts and enabled us to pay tribute to the people who have worked so hard for us throughout the year.” LIST OF WINNERS : EMPLOYEE OF THE YEAR AWARD (presented) - to an employee who has helped to deliver improved services, worked behind the scenes developing systems and process and generally gone that extra mile to help improve service user and patient care and services. Mental Health Services Employee of The Year Winner: Victoria Winson – Psychologist, A&BIT, Older Persons Victoria Winson is one of NELFT’s psychologists and often goes beyond the call of duty to meet the needs of our service users. Dedicated to her clients, she has pro-actively worked to fill any service gaps that these clients have identified, while doing the day job – often around the clock. Working in the Advice and Brief Intervention Team in Barking and Dagenham, our Employee of the Year has recently won endorsement from the Queen’s Institute of Nursing. It gave her a grant to set a ‘grumpy old men’s group’ after she researched the need for service provision for men over the age of 50 suffering mental health problems in this borough. The group, in its early stages and a new one for our Trust, offers an informal group setting for these men who may be suffering depression and other mental health problems and encourages them to talk about it and find out what interventions and therapies are on offer - often over a cuppa. This group is a fine example of trying to overcome one of the biggest problems surrounding mental health we have today - breaking down the stigmas associated with mental health problems that would often lead to this age group keeping their problems behind closed doors. Victoria has also devised and scheduled training sessions with staff at a local stroke unit, so they can better deal with the psychological adjustment issues of people who suffer strokes – again another example of going above and beyond. Community Health Services (Barking and Dagenham) Employee of The Year Winner: Sue Davidson, Musculoskeletal Support Worker, Porters Avenue The CHS employee of the year is Sue Davidson, who other teams have been trying to poach for years. She is well organised, efficient and a font of all knowledge. For over five years Sue has been a Support Worker with the Musculo-skeletal team or MCATS, which provides out-patient physiotherapy for people with musculoskeletal conditions. This includes the treatment of joint problems and spinal conditions. Our winner works on reception as part of her role and is fantastic when dealing with patients, which can sometimes be challenging and on top of this over recent months Sue has been working overtime to help the service catch up with a backlog of work. This has been invaluable. Team of the Year Award For Mental Health Services Winner: Victor Hugo Ward (Learning Disabilities), Chapters House, Goodmayes Hospital, Learning Disabilities) The NELFT 2010 Team of the Year Award goes to Victor Hugo Ward, Chapters House, Goodmayes Hospital, a forward thinking team, dedicated to improving our service user experience. This team has embraced the concept of our Service User Standards for Learning Disabilities, helping to devise and set them up. The Victor Hugo Ward team has put in place new additions to its ward to further improve the service user experience for people suffering with a mental health problem and a learning difficulty, which can often make journey of recovery more difficult. These include a sensory room, which has won national acclaim from the Tate Modern. The top London gallery has visited our Team of the Year to take tips from them to devise its own sensory room. Community Health Services (Barking and Dagenham) Joint Team of the year: Discharge Facilitation Team The effective use of hospital beds is one of the key challenges for the local health care organisations. Ensuring that patients are discharged safely and effectively requires a high degree of inter-agency working and this is exemplified by our first joint winner of the Team of the Year award. The service works closely with Barking Havering and Redbridge Hospitals NHS Trust, the local authorities and other community providers to ensure that patients can be discharged without delays, into a setting that can meet their needs, thus helping to reduce the pressure on beds in A&E, often under pressurised conditions. The Discharge Facilitation Team has recently started working very differently by developing a virtual team with other community providers in ONEL Care Community, to maximise the staffing capacity and has also started working at weekends, setting an example to other providers, to demonstrate the commitment to a seven day working week, to maximise the use of resources, whilst ensuring that patients do not have to stay in hospital longer than is necessary for them. Discharge Facilitation Team is at the centre of a very busy environment, it is to the credit that they are always able to respond to these pressures, without complaining and without any fuss. Community Health Services (Barking and Dagenham) Joint Team of the year: Special Care and Community Dental Service Our joint winners for the Team of the Year Award, the Special Care and Community Dental are dedicated to developing partnership working across various sites and work hard to ensure the best patient experience possible and this really shows in the feedback that they receive. One Day Centre Officer wrote to say: ‘…we would have to go a long way to find a better service than the one which she helps provide to our client group. We would be lost without this service and our clients’ dental health would suffer badly. I hope that we can retain this service … for many years as it provides a valuable service to the most vulnerable people in the community.’ This team provides a special care dental service for children and adults who find it difficult to obtain dental treatment because of a special need, for example, children who have multiple dental problems or who have suffered dental trauma or people with a learning difficulty. A patient, who suffered from nerves and panic attacks, said ‘she would not go anywhere else, the team was so friendly and understanding and made her feel comfortable.’ If this were not praise enough the team have also won a string of awards for example Catherine Gray, Dental Therapist was awarded Dental Therapist of the year 2009 and the team have twice achieved Charter Mark Status for excellence in public service. Chair’s Award for Lifetime Achievement Winner: Kathleen Neil, ECT Nursing Manager, Camara Laye, Chapters House, Goodmayes Hospital. The winner of our Chair’s Lifetime Achievement Award really has worked for our Trust for most of her lifetime! Clocking up over forty years of service, Kathy Neil will be finally hanging up her nurses uniform for good this year and will be sadly missed by our Trust. Kathy has worked mainly with older people’s mental health services and from day one she displayed a real passion for older people, being able to quickly build a rapport with the most sad and depressed patients and also able to communicate effectively with the most impaired. Currently based in Grovelands Day Hospital in Redbridge, where she is an ECT Lead Nurse, our deserving winner always find the time to talk to relatives and educate them on their loved ones illnesses and despite her heavy workload and many tasks to complete on the wards, has always had time for our students – often rolling up her sleeves to help educate them along the way. Bubbly and always with a smile on her face, Kathy’s passion for her job is second to none and she has often come in during her holiday periods to ensure patient needs are met. Always providing a high level of care, our winner’s influence in her team – and indeed the work of our Trust - is second to none and this means Kathy’s legacy will live on for many years to come. Guests enjoyed a meal and disco at the awards event. Guests gave their views on the evening agreeing that the awards were a good way to recognise staff achievement across the Trust, "It's brilliant that our staff who work so hard throughout the year receive this recognition. I like to think that those who receive their awards are also representing all their colleagues." "Staff need to be recognised and it makes them feel really valued. It increases morale which can only lead to an even better service for patients." "It's really important that staff are recognised and I think the staff really welcome the organisation for recognising them for the work they do." "It's good to honour people. There is a lot of good work that goes on and it's important that it gets recognised. A few people get honoured but it's a celebration for everyone." "The staff are our most important asset. Without them the NHS is nothing so it's only right that we should recognise their achievements." For further information, a full list of winners and pictures, please contact the NELFT Communications Team on 0844 600 1201 ext. 4289 Ends Notes to Editors: NELFT provides specialist mental health, learning disability and substance misuse services for people living in Waltham Forest, Redbridge, Barking & Dagenham and Havering; and, since July 2009, community health services for people living in Barking & Dagenham.