Deploying Six Sigma

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					Deploying Six Sigma


   Robert Dawkins, CSSBB
Who is this guy?

   Robert Dawkins
       Six Sigma
           Certified BB by ASQ
           Black Belt with Earthlink ~2 years
           Black Belt and Six Sigma Director w/Johnson Controls
            ~5 years
       Environmental, Health & Safety
           Certified Industrial Hygienist
           Director, EH&S Johnson Controls ~5 years
           EH&S consultant ~10 years
Agenda

   Defining a Program Model
   Developing the Deployment Plan
   Managing the Change
Defining a Program Model
   What does success look like?
       Differs by company
       Need a consensus
       Strategic attributes
           Culture of continuous improvement
           Data used to drive decision making
           Strong and consistent advocacy
       Tactical attributes
           Continuous improvement capacity and capability
           Project Backlog
           Business/Financial Impact
           Program management network
Defining a Program Model (contd)
   Measuring
       Strategic Metrics
            Hard to define
            Industry template evolving
       Tactical Metrics
            Activity
                  Number of people trained
                  Number of Black Belts
                  Projects and status
                  Project Backlog
            Impact
                  Savings
                  Revenue
   Managing
       Status Reports
       Dashboard
                                                                              Six Sigma Project Status Report
Champion                 Project                     Green Belt             Project Status             Start                   Milestone Status                   Target        Fcst        Status
                                                                             % Complete                                     X - Actual σ - Target                  Finish       Finish
                                                                                                                      D    M          A           I         C
                                                                            Goal         Actual                      6%   39%       51%        71%        100%
Hoyt        Improve ETF Collection Rate       R. Hawes                             100        100    11/14/2005                                            X       4/13/2006    9/15/2006 complete
            Reduce cancellation credits       H. Planer                            51          68     4/14/2006                                   X   σ            8/11/2006   11/21/2006     G
            Improve ETV Provisioning          M. Cacciatore                        39          18     8/16/2006            X             σ                        12/14/2006   12/14/2006     R
            Improve DSL RMA Collection
            process                           B. Balog                             51          62     4/14/2006                       X               σ            8/11/2006   12/18/2006     R

            Improve PPC Customer Validation   M. Farrow/Cao                        51          22     7/19/2006            X                          σ           11/17/2006    12/6/2006     R
            Improve Sub Count Reporting
            Cycle Time                        R. Hawes                             100        100       3/1/2006                                           X       6/29/2006    6/29/2006 complete
            Reduce Business Case Cycle
            Time                              T. Kwiatkowski                       51          51     7/19/2006                      X   σ                        11/17/2006   12/26/2006     G
            Reduce cash forecast variance     M. Rivers                            51          53     8/11/2006                                   X   σ            12/8/2006    12/5/2006     G
            Improve Promo Code Setup Cycle
            Time                              L. Bonomo                            51          73       3/1/2006                                  X   σ            6/29/2006   12/26/2006     G
            Reduce credits on inactive
Ferguson    accounts                          B. Doherty                           51          52     8/11/2006                                   X   σ            12/8/2006    12/5/2006     G

            Reduce multiple vendor payments   C. Weaver                            51          71     8/11/2006                                   X   σ            12/8/2006   11/21/2006     G
            Reduce AP quality checks          D. Taylor                            51          75     8/16/2006                                   X   σ           12/14/2006   11/15/2006     G
            Improving Invoice Address         M. Fridkin                           71          78     8/11/2006                                           X   σ    12/8/2006   11/16/2006     G
            Update MIDAS addresses - Fast
            Forward                           J. Cruse                             51          59      8/7/2006                                   X   σ           12/12/2006   12/12/2006     G
            Reduce returned mail              J. Cruse                             71          77     8/11/2006                                           X   σ    12/8/2006   11/17/2006     G

            Improve Doc Storage & Retrieval   L. Jackson                           100        100       3/1/2006                                           X       6/29/2006    10/4/2006 Complete
Sayers      Improve DW storage forecasting    E. Andrews                           51          83     8/16/2006                                   X   σ           11/30/2006   11/30/2006     G
            Services History Update           E. Andrews                           51          67     8/16/2006                                   X   σ           11/20/2006   12/13/2006     G
            Report Automation                 M. Flachs/J. Buslon                  51          84     7/19/2006                                   X   σ           11/21/2006   11/13/2006     G
            DW Fragmentation                  J. Boyd/J. Sorrentino                71          94     7/19/2006                                           X   σ   11/21/2006    11/3/2006     G

            Meta Data - Tables and Columns    B. Ellis                             71          92     7/19/2006                                           X   σ   11/21/2006   11/21/2006     G
            Improve Data Quality for Admin
            Panel                             M. Balasubramanian                   71          88       5/3/2006                                          X   σ    8/31/2006   11/21/2006     G


                                                                                     GB in Training (thru
                   Active Project Count       Completed Projects      GB Trained          Wave 8)           GB Total
 Hoyt                        7                        2                   9                   4                    13
 Ferguson                    6                        1                   7                   0                      7
 Sayers                      6                                            9                   3                    12
 Clair                       7                           2                8                   1                      9
 Shaw                        2                           1                2                   0                      2
 Valdes                      3                                            4                   1                      5
 Brown                       6                           1                7                   1                      8
 TOTALS                     37                           7               46                  10                56
                6s Dashboard – December 31 ‘06
         60                     Pipeline Status                                                                                                       Green Belt Training
         50

         40                                                                                                                                      50
                                                                                                                                                         IP
         30                                                                                                                                      45
                                                                                                                                                         Trained
                                                                                                                                                 40




                                                                                                                              Number of People
         20                                                                                                                                              Certified
                                                                                                                                                 35
         10                                                                                                                                      30
                                                                                                                                                 25
          0
                                                                                                                                                 20
                Dec Jan Feb Mar Apr May Jun                              Jul     Aug Sep Oct             Nov Dec
                              Dec     Jan    Feb    Mar     Apr   May      Jun   Jul   Aug   Sep   Oct        Nov       Dec                      15
                                                                                                                                                 10
Total           Green            5     9        6   17      17    13        25   40    37    32    31         29         3
                Red              1     3        7    3       4     6         8    1     9     8     7          4                                  5
                Complete                                                     1    2     3     6     7         10        38
                                                                                                                                                 0
                Total




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Target                         40     40      40    36      36    36        36   36    36    36    36         36        36




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                                                                                                                                                 M
                                Project Status
                             2006 Project Performance to Schedule - 12/31/06
100
                                                                                                          C
90


80


70
                                                                                                          I
60


50
                                                                                                          A
40
                                                                                                          M
30

                                                                                                               Goal
20                                                                                                             Actual


10


 0
                                                                                                          D
         Hoyt     Ferguson   Sayers         Clair         Shaw          Valdes     Brown      Finance
Defining a Program Model (contd)
   Organizational Model
       Centralized Core                Hybrid
         Sets standards                  Core Group
         Manages Program                       Sets standards and
         Defines vision and
                                                 vision
          tactics                               Provides overall
                                                 program review and
         Resources                              management
               Embedded BBs                Each Function
               Centralized BBs                 Owns and assigns BB
       De-centralized                           resources
         Each function                         Selects projects
               Sets Standards
               Defines Vision and
                tactics
           Resources
               BBs embedded in
                functional units
Sample Program Model
                Program Start                      Transition                        Integrate

             Scatter approach. Projects     Focus on optimizing critical      Clearly map into business
Projects     tend to be discrete            processes, scoping is             strategy, projects touch
             improvements. Identify and     easier and often projects         customer, strategic and
             go after quick wins, great     are outputs of those              operational issues, should
             deal of effort spent scoping   selected in the start-up          see multiple active projects
             projects, 20-30% project       phase; 5-10% attrition rate.      improving a process, <5%
             attrition rate.                                                  attrition rate.

             Educating employees on         Ongoing, but not as               Courses offered to new
Training     concept of quality             intensive, employees              employees, most of
             management and Six             understand benefits of Six        organization trained.
             Sigma, conducting              Sigma to group, dept, and
             numerous GB classes.           to ELNK.
             Awareness training across
             organization.

             Key employees selected for     Clearly defined roles, some       Participation in program is
People       participation in program       GBs take on second                expected as part of long
             launch. Begin defining         project, begin pursuing BB        term career path within
             roles of GB, BB, Champion,     role if interested; initial GBs   organization.
             Taking note of what works,     become certified.
             what needs improvement.

             Highly intensive. Creating     Solidifying infrastructure        Resource materials easily
Program      tools, reporting mechanism,    and access to information,        available, projects quickly
Management   evaluating best                including all                     leveraged throughout
             practices/lessons learned      tools/processes and project       organization.
             and incorporating back into    information. Use of
             program. Monitoring and        scorecards and reports to
             management tools built and     make adjustments in
             deployed.                      program.
Found on www.isssp.com
Develop A Deployment Plan

   Conduct a Gap Analysis
   Create a Work Breakdown Structure
       Itemize actions to create/implement the model
       Establish work sequence
   Establish the Schedule
       Short term
       Mid term
       Long Term
   Build Control Mechanism
       Status Reporting
       Reviews
   Build a Change Management Plan
Manage the Deployment

   Steering Committee
       Cross Functional Participation
       Leverage Sponsorship
   Use Visual Management
       Posters
       Celebrations
   Remain Flexible
Strong Reactors and the Change Process

End Phase
                                              Change Critic    Technical Resistor   Political/Org Resistor      Victim




Neutral Phase
                                                 Bystander




Beginning Phase
                                              Change Agent

2Various Sources: Making Six Sigma Last, George Eckes, 2001; Managing Transitions, Making the Most of Change,
William Bridges, 1991; Managing Change and Personal Strategies for Navigating Change, Achieve Global, 2000.
Program Launch

   Big Splash
       Enterprise-wide engagement
       External Consultant
       Public Announcements
   Little Splash
       One or two functions
       Internal Consultant
       Discrete publicity

				
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