FREDERICK G. TOSSICK, JR.
2175 Doe Run Drive ● Arnold, Missouri 63010 ● (636) 296-2933 ● email@example.com
OBJECTIVE: Secure a position where I can effectively utilize my skills, extensive management and administrative
background, exceptional customer service and people skills, to contribute to your organization’s success.
Service Manager / Project Manager / Buyer, CCI Group, St. Louis, MO, Apr 98 to Mar 03
Formulated and maintained corporate pricing for products, parts, and service; increasing parts revenue ten-fold.
Managed multi-million dollar nationwide on-site equipment maintenance program, administering 900 site database
covering tens of thousands equipment items.
Managed administration of manufacturer warranties for customers, company owned service equipment, and
Developed comprehensive vendor warranty program from scratch – from the creation of a database to track
warranty claims and claims history, to procedures for claims processing for over 70 vendors.
Filled in as senior buyer and oversaw purchasing function for company.
Customer Service Center Manager, Waste Management, St. Louis, MO, Jun 97 to Nov 97
Developed daily call report to provide feedback and statistics to management and individual representatives.
Administered call management system, a secret shopper evaluation program, and executed an extensive and detailed
certification program for customer service representatives.
Exercised complete autonomy in management of accounts under $500 monthly revenue.
Developed and directed an incentive program to reward and recognize top performers.
Supervised 14 customer service representatives, handling 25-30,000 call per month, servicing 115,000 residential and
15,000 business customers throughout the bi-state region.
Data Control / Mailroom Supervisor, Cass Information Systems, St. Louis, MO, 1993 to 1996
Authored continuity manual detailing duties and responsibilities of all department functions; created several office
and production forms, many used company-wide.
Combined several workstations into a single system minimizing paper handling and reducing work completion time
by 25%, allowing staff to absorb additional duties without additional manpower and reducing overtime.
Consolidated recurring mailings, saving 40% in labor and material costs and thousands of dollars in postage annually.
Supervised 5 person department supporting 150+ per payment processing activity.
Developed automated database of over 12,000 client cross reference names.
Customer Service Manager, Huntco Healthcare, St. Louis, MO, 1989 to 1992
Administered an average $4,000,000 order backlog, with shipments averaging over $2,000,000 monthly.
Responsible for resolution of warranty claims, returns, and replacements.
Directed weekly production meetings with two subordinate manufacturing facilities.
Accountable for administration of all sales commissions.
Developed a “Product Report” program that documented product deficiencies.
Directly supervised 4 customer service representatives and 2 master technicians.
Director of Administration, Accounting & Finance, US Air Force, Washington, DC, 1984 to 1989
Oversaw daily processing of over 30,000 pieces of correspondence and 3 courier runs with over 30 stops.
Managed the personnel performance reporting and awards and decorations programs.
Directly supervised 9 clerks and provided administrative guidance to 15 secretarial personnel.
Managed administrative division and mailroom of the largest accounting and finance office in the Air Force.
Worked extensively with installed base of 150+ computers.
Community College of the Air Force, 58 semester hours towards Associate in Administrative Management
Senior Noncommissioned Officer Academy, United States Air Force, graduate
Noncommissioned Officer Leadership School, United States Air Force, graduate