ORDER Order - Why it was thought necessary - How it was carried out - Sample findings - Communication with Management - Communication with Implementation team necessary Why it was thought necessary Why it was thought a. Opportunity to review way we work b. Commitment to external funding agencies c. Desire/requirement to be inclusive How it was carried out How was it carried out? • PISO: ‘Process Innovation for Strategic Objectives’ • Methodology: i. Identify problem area ii. Identify and clarify objectives iii.Analysis of existing processes iv. Logicalising to meet strategic objectives • Benefits: i. Links stakeholders to strategic objectives and institutional change ii. Involves staff at all levels utilising local expertise on an institutionalised basis. Sample findings Sample findings Research Students: Stopped counting at 20+ filing cabinets Conference Booking: Authorisation form with 26 signatures Accommodation: Paper-based system Schools: Pass low level queries to St. Mary’s (SAS Services) Student Academic Store low level queries Services: Recruitment: Write names on envelopes Reports: People write reports/people receive reports Communication with Communication with Management Management -Formal structure of BPR activity Plus 2 staff BPR sub-group BPR steering group Plus 2 steering group Institutional line management responsibilities -Informal structure of BPR activity communication by involvement (Schools/Service involved in process) Communication with Communication with implementation team Implementation team Two levels: Informal, some of the implementation team involved in: -the actual process, interviews/fact finding etc -BPR sub and steering group -Plus 2 steering group Formal -approved findings taken to the implementation team meetings for consideration in system consultancy and training sessions Summary a. Was it a success? • Assisted in the implementation of the new systems • Got people engaged and thinking about what they do b. What lessons have been learnt? • Need to have a senior manager champion • Inclusive processes are positive in themselves • Methodology that emphasises strategic objectives is positive • Need to have evaluation process in place ANY QUESTIONS?
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