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					 Digital Government &
Development: Issues for
  Research and Policy




         Anthony M. Cresswell
 Center for Technology in Government
          University at Albany
Growing Links: Government,
 Technology, Development
    World Bank Development Gateway
       (www.developmentgateway.org)
  OECD (OLIS net, Communications Outlook)
  European Union (europa.eu.int)
  US Federal Government
       (www.doc.gov/eda/)
    US States
       (www.doc.gov/eda/html/2e1_statelinks.htm)
 Lack of Consistent
Strategies or Models
Approaches to the Puzzle
 Understanding the domain of
  Digital Government
 Understanding the components of
  Digital Government
 Examining the links between
  Digital Government and
  development
Domain of Digital Government


                    Policy




       Management            Technology
        Policy Domain




law, economics, demographics, culture, politics,
societal & program goals, stakeholders, constituencies
Management Domain
organizational structure, human resources, funding,
change processes, business processes, decision processes,
information flows
Technology Domain



           computing, collaboration &
           networking tools for
           information collection,
           processing, storage, sharing,
           analysis, integration, and
           knowledge management
Domain of Digital Government


             Policy
Domain of Digital Government


                    Policy




       Management
Domain of Digital Government


                    Policy




       Management            Technology
Competing Views of Digital
      Government

 Application of advanced
   technology

                vs.

 Advanced application of
   technology
   Components of Digital
      Government
               E-services



E-commerce                  E-democracy


             E-management
               E-services
   24 x 7
   self-service
   more responsive
   more customized
   organized by need,
    not organization
    chart
   E-services:
@ccess Washington
E-commerce
        government to
         business
        citizens to
         government
        government &
         business
        nonprofit contracting
        electronic catalogs
        procurement cards
        e-mall
E-commerce: IRS e-file



IRS
   e      file
             E-democracy
   electronic voting
   virtual town
    meetings
   cyber campaigns
   constituency
    services
   cyber polls
   electronic access to
    info
   community forums
  E-democracy:
Santa Monica PEN
E-management
          virtual organizations
          knowledge networks
          electronic records
          digital libraries
          data management &
           analysis
E-management:
 NYC Compstat
 What Roles can Government
Play in Economic Development?
 Marketer
 Facilitator
 Financier
 Investor/Entrepreneur
 Regulator
    Marketing to Developers
 Advertising business opportunities &
  advantages
 Providing information resources
 Publicizing human resources
 Publicizing quality of life
Facilitating Development
 Building e-commerce with
  government
 Creating partnerships & brokering
  collaboration
 Providing decision support and
  analysis
 Job training
San Carlos, CA
Virtual
Development
Tour
San Carlos, CA
Virtual
Development
Tour
    Financing and Providing
          Incentives
 Tax incentives and concessions
 Economic development zones
 Utility regulation
 Favorable tax policies and levels
Home of the Rural Empowerment Zone and Enterprise
               Community Program
     Direct Investment
 Building out infrastructure
 Building public facilities
 Grants and development projects
 Support for R&D, education
European Union Development Programs
          Regulation
 Zoning
 Permitting
 Planning
 Information Policies (FOIA,
  privacy, public access/ownership)
Redmond, WA Comprehensive Plan
    Research & Policy Issues
 What is the best role for government v.
  the private and non-government
  sectors?
 How to deal with limited access and
  resources: the digital divide?
 Why so few success stories?
The Digital Divide: A Global Issue
What Role for Private and Non-Government Agencies?
Why so few digital government
      success stories?
 Technology is necessary but not sufficient
 We still need the right
    – leadership
    – management strategies
    – organizational structures
    – cross-boundary relationships
    – financing mechanisms
    – policies
    – public acceptance
Barriers to a Digital Government

 “ Many of the barriers to realizing the
   benefits of IT are not technical, but
   rather occur when social, political, or
   legal issues arise as attempts are made
   to deploy and adopt the IT and its
   applications.”

 - PITAC Interim Report, August 1998
      Other observations
 “In the on-line world, political boundaries are
  largely irrelevant.” Governing
 “Technology is not the issue. . .it’s building a
  sense of community & governance.” Gary
  Lambert, leader of multi-state e-mall
 “Government organizations represent almost
  stunning diversity.” CTG state-local project
Center for Technology in
      Government

    www.ctg.albany.edu
    info@ctg.albany.edu

				
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posted:9/15/2012
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