Measuring the regulators� performance

							Effective engagement with patients and public
A new project




Kate Webb & Emma Kelly-Dempster
CHRE
Background
• More public participation in work of regulators over last few
  years
• More opportunities for patient and public involvement in
  projects and consultations
• Continuing call for patient-centred healthcare services and
  more patient and public involvement ….
• …. but not clear on most effective way for health
  professional regulators to do this

► 2010 Performance review recommended further work
2010 Performance Review

 How to identify and implement the most effective methods
 and mechanisms for engaging patients and the public in the
 activities of the regulators
What do we mean by engagement
• Surveys, feedback forms, focus groups, advisory groups,
  consultations
• Some examples
   • NMC’s disability expert panel
   • GDC public panel event
   • GMC work with representative groups
   • HPC research with complainants
   • GOC consultation events around their register
Our plan
• Look at any barriers to hearing a wide range of views
• Find out what works for patients and the public
• Find out what has worked well for the regulators
• Look at the impact that effective public and patient
  involvement can have on regulators
• Identify good practice
Today - tell us your views and experiences
1. When have you taken part in patient/public involvement
   activities with health organisations, such as hospitals,
   doctors’ surgeries, local health groups, regulators?
2. As a patient or a member of the public, what are most
   effective ways of being involved and giving your views?
3. How and when do you think patients and the public should
   be involved in the work of health professional regulators?
4. What would be the impact of effective engagement on the
   regulators’ work?
5. What would encourage you to get involved? What would
   stop you from getting involved?
www.chre.org.uk