"Measuring the regulators� performance"
Effective engagement with patients and public A new project Kate Webb & Emma Kelly-Dempster CHRE Background • More public participation in work of regulators over last few years • More opportunities for patient and public involvement in projects and consultations • Continuing call for patient-centred healthcare services and more patient and public involvement …. • …. but not clear on most effective way for health professional regulators to do this ► 2010 Performance review recommended further work 2010 Performance Review How to identify and implement the most effective methods and mechanisms for engaging patients and the public in the activities of the regulators What do we mean by engagement • Surveys, feedback forms, focus groups, advisory groups, consultations • Some examples • NMC’s disability expert panel • GDC public panel event • GMC work with representative groups • HPC research with complainants • GOC consultation events around their register Our plan • Look at any barriers to hearing a wide range of views • Find out what works for patients and the public • Find out what has worked well for the regulators • Look at the impact that effective public and patient involvement can have on regulators • Identify good practice Today - tell us your views and experiences 1. When have you taken part in patient/public involvement activities with health organisations, such as hospitals, doctors’ surgeries, local health groups, regulators? 2. As a patient or a member of the public, what are most effective ways of being involved and giving your views? 3. How and when do you think patients and the public should be involved in the work of health professional regulators? 4. What would be the impact of effective engagement on the regulators’ work? 5. What would encourage you to get involved? What would stop you from getting involved? www.chre.org.uk