KM Model towards Market Value Indonesia Josua

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					The International Conference on IT to Celebrate S. Charmonman’s 72nd Birthday



Model in Measurement the Impact of
Implementation of Knowledge Management
Towards Organizational Market Value



Presented by Josua Tarigan,
Petra Christian Univeristy

                                                           March 30, 2009
                                   Agenda

•   Background: Performance Measurement Model in Business Process
•   The Significance of Performance Measurement on KM
•   Why Market Value Measurement Is Important?
•   Model to Measure The Impact of KM Towards Market Value
•   Q&A
 Background: Performance Measurement Model in Business Process


• Performance measurement is the evaluation towards
  past action in order of monitoring and maintaining
  business process

• BSC help the organization to balance the measurement
  from comprehensive perspective instead only financial
     The Significance of Performance Measurement on KM



• The organizations sometimes forgot to manage
  their own knowledge. However, when organization
  spends a big investment to collect the knowledge,
  hence organization has to know regarding the
  impact of knowledge management towards
  organization.

• Peter Drucker recognized that innovation from
  creative employee provides the only assured source
  of long-term success and competitiveness.
         Why Market Value Measurement Is Important?


• Most of big organization which stand up and stay in
  competition not again because of the capital or the
  tangible asset, but because of intangible asset.

• As comparison, research conducted by Baruch Lev [2],
  found that book value proportion (BV) compare to
  market value (MV) going to decrease, where in the year
  1982, book value proportion around 62% to market
  value, which is in 1992 become 38% and in the year of
  2000 went to 10-15%. In Indonesia context, studied by
  SWA magazine resulted the same pattern [8].
Model to Measure The Impact of KM Towards Market Value



                                       Book Value     M
   Financial Performance                  Assets      A
                            Create
         Indicator                    Balance Sheet
                                                      R
                                                      K
   Customer Performance                               E
                            Create
         Indicator                                    T
                                      Intellectual
     Internal Business                    and         V
                            Create
   Performance Indicator               Intangible     A
                                         assets
                                                      L
    Learning and Growth
   Performance Indicator    Create                    U
                                                      E
    Model to Measure The Impact of KM Towards Market Value


           Commitment and Capability
      OBJECTIVES                        MEASURES
                                       Employee satisfaction ratings
Increase employee
                                      Employee commitment index
capability
                                              Employee productivity
Increase employee                         Suggestions per employee
Motivation and Alignment    Suggestions implemented per employee
                                   Percentage of process with real time
                                                  feedback capabilities
Increase information
                                Percentage of customer facing employee
systems capabilities              With on line accesses to customer and
                                                 Product information
Model to Measure The Impact of KM Towards Market Value




                  Country            Index
      PHILIPPINES                            77%
      SINGAPORE                              69%
      CHINA                                  67%
      MALAYSIA                               65%
      HONG KONG                              64%
      KOREA                                  63%
      INDONESIA                              63%
      JAPAN                                  58%
Model to Measure The Impact of KM Towards Market Value


                                                     M
   Financial Performance              Financial KM
                            Create        (BV)       A
         Indicator
                                                     R
                                                     K
   Customer Performance               Customer KM
                                                     E
                            Create
         Indicator                                   T

     Internal Business                  Internal     V
                            Create     Business KM
   Performance Indicator                             A
                                                     L
    Learning and Growth                Learning &
   Performance Indicator    Create     Growth KM     U
                                                     E
Thank You


Questions?

				
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posted:9/15/2012
language:English
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