Post Title: Enterprise Technical Co-ordinator
Salary: This post has been evaluated at Grade 5 and will be pro rata for part time working.
The current full time salary range for this grade is £25,251 to £28,401 (£31,020) per
annum. Increments to progress up the scale are awarded annually on the 1
September, subject to satisfactory service, until the scale maximum is reached. The
salary figure in brackets represents the level that could be reached with the award of
discretionary increments given for exceptional performance and contribution by an
Date: September 2011
Responsible To: School Technical Manager
To provide a broad range of administrative, practical and liaison support for School Enterprise activities,
where technical facilities and equipment are used to support staff and students of the University College and
external businesses and organisations. This includes specialist technical equipment and facilities which are
booked and hired out to external users, as individuals or groups. The role also requires technical expertise
within areas relevant to the School, and the ability to support delivery of such skills at Technical Instructor
Main Tasks and Responsibilities
1. Co-ordinate technical work requests from a wide range of users and clients.
2. Provide a first point of contact, with technical advice and guidance, for businesses wishing to access
technical facilities and equipment within the Technical Centres of the School, and in some instances the
wider institution and ensure incoming enquiries are recorded and forwarded to the appropriate
members of staff.
3. Develop, implement and maintain appropriate systems to manage enquiries, preparing financial
quotations to external customers, ordering of materials and supplies.
4. Project manage technical work underway within the School to ensure completion in a timely and
appropriate manner, including significant elements of quality control.
5. Implement, administer and maintain appropriate Key Performance Indicators (KPIs).
6. Ensure that business support activities do not conflict with the academic delivery of learning and
teaching and research related activities, working in conjunction with colleagues to manage resources to
meet internal and external needs.
1. Provide specialist expertise in a relevant technical area of the School, at a level of a Technical
Instructor, to staff, students and external customers for the production of technical work and/or short
2. Ensure hired facilities and equipment have the appropriate materials and services as required to
effectively meet the needs of the users in the production of technical work and/or short courses.
3. Liaise with other teams where appropriate to ensure a high level of delivery and that client’s needs are
1. Assist with the development of promotional literature and events, liaising with the School’s Marketing &
PR Manager as appropriate.
2. Ensure an appropriate high level of marketing presence (Web. Print, Press) is maintained in
conjunction with the School Marketing & PR Manager.
3. Be the first point of contact for enquiries to the School and visitors from businesses and other external
4. Produce revenue to contribute to the maintenance and renewal of the technical facilities and
5. Represent the University College externally at fairs and exhibitions.
6. Ensure appropriate Health & Safety measures are in place for appropriate tasks and events, including
the liaison and co-ordination with relevant colleagues.
General Duties and Responsibilities
1. Working within the Health & Safety at Work Act, the postholder has a legal duty to take reasonable care
for Health and Safety both for themselves and others who may be affected by their actions. They are
also required to undertake Health and Safety training commensurate with the level required by the post
and to take part in risk assessment procedures and the implementation of agreed recommended work
practices within the area.
2. In consultation with your team, you will be responsible for developing a Risk Management plan for the
School Technical Centres. This will identify and prioritise risks for your area(s) and sets out actions
which can reduce risk and ensure security. The risk plan will be reported annually as part of the annual
3. Participate in the University College’s Annual Performance Development Review process in a timely
4. Actively support equality and diversity policies of University College Falmouth.
5. Attend training courses as identified and agreed for appropriate development.
6. To undertake other duties not specifically stated above, which from time to time are necessary for the
effective performance of the School resources without altering the nature or level of responsibility
Post Title: Enterprise Technical Co-ordinator
Attributes Essential requirements Desirable requirements
Education/Qualifications Education to first degree level in an
appropriate relevant specialist subject, or
equivalent qualifications or industrial
Relevant Health & Safety, first aid and
Experience/Knowledge Technical knowledge across the range of Knowledge/experience of
equipment within the School. Higher Education.
Experience of practical technical Experience of working with
environments. small businesses.
Experienced administrator and user of Knowledge of Cornwall and
Microsoft Office packages – Word, Excel, the local business
and Outlook. community.
Demonstrable organisational and day-to-day Experience of complying
co-ordination experience in a customer- with financial processes in
facing role with the ability to work accurately the management and
under pressure and to tight deadlines. monitoring of purchasing and
Experience in setting up and maintaining supply contracts and
systems for obtaining, storing and projects.
recording information both manually and
Substantial experience (of the order of 500
hours delivered) of instructing technical
skills at HE level within a related discipline.
Experience of working with students.
Experience in management of budgets, and
proven financial acumen.
Experience of marketing processes and
Ability to generate external income.
Skills/Personal requirements Excellent communication and interpersonal
Excellent customer-service skills and ability
to deal openly and enthusiastically with
students, staff and external customers with
the ability to interpret customer
requirements, confirm outputs, and work
towards realistic solutions.
Ability to work proactively and to make
Excellent organisational skills and project
Able to take initiative, prioritise and work to
Ability to work with different organisations
Ability to persuade and influence.
Ability to foster and negotiate inter-
disciplinary and collaborative work.