Job Description by WNudkeoO


									Job Description

 Post Title:            Enterprise Technical Co-ordinator

 Salary:                This post has been evaluated at Grade 5 and will be pro rata for part time working.
                        The current full time salary range for this grade is £25,251 to £28,401 (£31,020) per
                        annum. Increments to progress up the scale are awarded annually on the 1
                        September, subject to satisfactory service, until the scale maximum is reached. The
                        salary figure in brackets represents the level that could be reached with the award of
                        discretionary increments given for exceptional performance and contribution by an

Date:                   September 2011

Responsible To:         School Technical Manager

Job Purpose:
To provide a broad range of administrative, practical and liaison support for School Enterprise activities,
where technical facilities and equipment are used to support staff and students of the University College and
external businesses and organisations. This includes specialist technical equipment and facilities which are
booked and hired out to external users, as individuals or groups. The role also requires technical expertise
within areas relevant to the School, and the ability to support delivery of such skills at Technical Instructor

Main Tasks and Responsibilities

Client Support

 1.   Co-ordinate technical work requests from a wide range of users and clients.

 2.   Provide a first point of contact, with technical advice and guidance, for businesses wishing to access
      technical facilities and equipment within the Technical Centres of the School, and in some instances the
      wider institution and ensure incoming enquiries are recorded and forwarded to the appropriate
      members of staff.

 3.   Develop, implement and maintain appropriate systems to manage enquiries, preparing financial
      quotations to external customers, ordering of materials and supplies.

 4.   Project manage technical work underway within the School to ensure completion in a timely and
      appropriate manner, including significant elements of quality control.

 5.   Implement, administer and maintain appropriate Key Performance Indicators (KPIs).

 6.   Ensure that business support activities do not conflict with the academic delivery of learning and
      teaching and research related activities, working in conjunction with colleagues to manage resources to
      meet internal and external needs.

 Practical Support

 1.   Provide specialist expertise in a relevant technical area of the School, at a level of a Technical
      Instructor, to staff, students and external customers for the production of technical work and/or short

 2.   Ensure hired facilities and equipment have the appropriate materials and services as required to
      effectively meet the needs of the users in the production of technical work and/or short courses.

 3.   Liaise with other teams where appropriate to ensure a high level of delivery and that client’s needs are

Marketing Support

 1.   Assist with the development of promotional literature and events, liaising with the School’s Marketing &
      PR Manager as appropriate.

 2.   Ensure an appropriate high level of marketing presence (Web. Print, Press) is maintained in
      conjunction with the School Marketing & PR Manager.

 3.   Be the first point of contact for enquiries to the School and visitors from businesses and other external

 4.   Produce revenue to contribute to the maintenance and renewal of the technical facilities and

 5.   Represent the University College externally at fairs and exhibitions.

 6.   Ensure appropriate Health & Safety measures are in place for appropriate tasks and events, including
      the liaison and co-ordination with relevant colleagues.

 General Duties and Responsibilities

 1.   Working within the Health & Safety at Work Act, the postholder has a legal duty to take reasonable care
      for Health and Safety both for themselves and others who may be affected by their actions. They are
      also required to undertake Health and Safety training commensurate with the level required by the post
      and to take part in risk assessment procedures and the implementation of agreed recommended work
      practices within the area.

 2.   In consultation with your team, you will be responsible for developing a Risk Management plan for the
      School Technical Centres. This will identify and prioritise risks for your area(s) and sets out actions
      which can reduce risk and ensure security. The risk plan will be reported annually as part of the annual
      planning cycle.

 3.   Participate in the University College’s Annual Performance Development Review process in a timely

 4.   Actively support equality and diversity policies of University College Falmouth.

5.   Attend training courses as identified and agreed for appropriate development.

6.   To undertake other duties not specifically stated above, which from time to time are necessary for the
     effective performance of the School resources without altering the nature or level of responsibility

Person Specification

Post Title:     Enterprise Technical Co-ordinator

         Attributes                    Essential requirements                   Desirable requirements

Education/Qualifications     Education to first degree level in an
                             appropriate relevant specialist subject, or
                             equivalent qualifications or industrial
                             Relevant Health & Safety, first aid and
                             COSHH certification.
 Experience/Knowledge        Technical knowledge across the range of           Knowledge/experience of
                             equipment within the School.                      Higher Education.
                             Experience of practical technical                 Experience of working with
                             environments.                                     small businesses.
                             Experienced administrator and user of             Knowledge of Cornwall and
                             Microsoft Office packages – Word, Excel,          the local business
                             and Outlook.                                      community.
                             Demonstrable organisational and day-to-day        Experience of complying
                             co-ordination experience in a customer-           with financial processes in
                             facing role with the ability to work accurately   the management and
                             under pressure and to tight deadlines.            monitoring of purchasing and
                             Experience in setting up and maintaining          supply contracts and
                             systems for obtaining, storing and                projects.
                             recording information both manually and
                             Substantial experience (of the order of 500
                             hours delivered) of instructing technical
                             skills at HE level within a related discipline.
                             Experience of working with students.
                             Experience in management of budgets, and
                             proven financial acumen.
                             Experience of marketing processes and
                             Ability to generate external income.
Skills/Personal requirements Excellent communication and interpersonal
                             Excellent customer-service skills and ability
                             to deal openly and enthusiastically with
                             students, staff and external customers with
                             the ability to interpret customer
                        requirements, confirm outputs, and work
                        towards realistic solutions.
                        Ability to work proactively and to make
                        appropriate decisions.
                        Excellent organisational skills and project
                        Able to take initiative, prioritise and work to
                        Ability to work with different organisations
                        and cultures.
                        Ability to persuade and influence.
                        Ability to foster and negotiate inter-
                        disciplinary and collaborative work.


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