Logistics and Courier Services Framework Agreements – Your
1.1 What is on Offer?
The Framework Agreements offer the provision of Logistics and Courier Services
in order to ensure that EU compliant arrangements are available to the public
sector. The Framework Agreements exist as a multi-source option, thereby
providing choice and competition.
1.2 What Services are available?
The range of services included in the scope of the Logistics and Courier Services
Framework Agreements includes:
Hazardous Goods ( both UK and International)
Valuable Goods, Cash, Seized Goods, Secure Transit, Storage and
Destruction of Bulk Goods (Both UK and EU)
Within each Framework Agreement, there is the flexibility for an individual
customer to negotiate a price to reflect its own operational volumes and
circumstances using the ‘further competition’ approach.
Sufficient flexibility has also been incorporated into the Framework Agreements
to allow new products and services to be incorporated as they become available.
1.3 What are the prices/rates available under the Framework
The prices offered under the Framework Agreements are indicative, due to the
fact there was no committed spend at the time of the procurement activity.
Therefore, prices/rates are intended as a guide only and ‘true’ prices will be
offered to customers at the time of further competition, once the suppliers have
a feel for your individual output and requirements.
The team is happy to share the indicative pricing with customers should they
require this information. Please email firstname.lastname@example.org and a
member of the team will happily supply the pricing comparison table.
It is probably worth noting that the OGC Efficiency Review identified potential
savings of 10% by leveraging spend for public sector courier services
requirements and following our own benchmarking activity savings of between
10% - 30% are achievable through use of the Framework Agreements.
1.4 How long are the Logistics and Courier Framework Agreements
The Framework Agreements are available for a three-year duration with the
option to extend for a further 12 months, dependent upon performance. This
will allow Buying Solutions and end users the opportunity to monitor both the
suppliers’ performance and developments within the market place.
The Framework Agreements went live on the 1st September 2008.
2. Steps to Savings – What you need to do:
2.1 Establish your Courier Profile:
Government Procurement Service has devised a Courier Profile Gathering
Template. This document is intended to assist you to gather information
regarding your courier profile. The aim of this document is to advise Framework
Agreement Service Providers of your courier requirements and will provide
enough information to enable a ‘further competition’ between all capable
Government Procurement Service Logistics and Courier service providers.
You will find this document on the Government Procurement Service website at:
The information needed to populate the document should be available within
your organisation, perhaps from your accounts department or dispatch area.
It is worth allowing sufficient time to collating this information, as this will form
the main basis of any quote provided by suppliers and as such the more accurate
this information is, the better the response will be back from the suppliers.
This document, once completed can then be uplifted into your Invitation to
Quote (ITQ) document.
2.2 Why do I need to run a further competition?
Under new EU policy directives all public sector departments are required to run
a further competition between those suppliers deemed capable of dealing with
the requirements of that individual department.
2.3 What do I need to do to run a Further Competition?
The first step is to identify your Courier profile, see guidance above.
The next step it to identify those suppliers who can provide the services that ‘fit’
your requirements. A service matrix is available within the Customer Toolkit to
assist you with this process, along with a supplier contact list.
The Government Procurement Service Logistics and Courier Team suggest that
once customers have reached this stage, it is worth undertaking a ‘supplier
warming exercise’ by speaking to the suppliers about your requirement. This can
be done via telephone or face to face meetings. From experience, by
undertaking this activity suppliers can get geared up to respond to your enquiry,
but can also offer advice to the customer on any aspects of the requirement that
may have been over-looked at the Profile Gathering stage – this information can
then be incorporated into your ITQ document.
You are now at a stage to be able to issue an ITQ to those suppliers that you
have identified are capable of dealing with your service requirements.
Government Procurement Service has devised a Logistics and Courier Service
specific ITQ template as part of the Customer Toolkit. This document is
available on the Government Procurement Service website at:
This document is not intended to replace your own organisations procedures, but
may assist you during the ‘further competition’ process, ensuring that Service
Providers receive all the information required to allow them to provide you with a
It is recommended that you allow the Service Providers adequate time to compile
their response to your requirement. This will depend very much on the
complexity of your requirement, however as a minimum we recommend allowing
2 weeks for suppliers to prepare their reply. This will allow sufficient time for
them to understand your requirement and raise any questions they may have
prior to submitting their response; as well as preparing an innovative, robust
solution to your requirement.
You may want to consider allowing time for clarification sessions at this stage, as
suppliers may wish to raise questions regarding your requirement or may ask to
visit your dispatch point/s to better understand your internal processes.
Once you have received all the responses to your requirement from the
suppliers, you will need to evaluate them. To assist you with this process the
Government Procurement Service Courier and Logistics team has devised an
Evaluation Criteria Model and also an Evaluation Scoring Sheet to assist you.
These documents are contained within the Customer Toolkit on the Buying
Solutions website at:
It is worth pointing out, that the documents contained within the Customer
Toolkit on the website have been designed to help customers through the further
competition process. They are not intended to replace an organisations own
documentation and as such the individual organisation should make the
judgement call as to whether to use their own documents or those contained
within the toolkit.
3 What is Government Procurement Service role?
Government Procurement Service will seek to ensure that:
Service Providers perform to acceptable and agreed Service Levels
Stakeholders are actively engaged in the Framework Agreement
Management process and kept up to date via timely and relevant
Public Sector demand for Courier and Logistics services is understood and
can be matched to the markets ability to satisfy the demand
Continuous improvements and regular benchmarking to ensure that the
public sector achieves value for money in relation to its Courier and
Logistics spend; and finally
Lead strategic reviews that will shape and influence the commercial
direction of future Courier and Logistics services activity.
4. Can I agree my own KPI’s with the supplier to suit my needs?
The pre-agreed set of KPI’s under the framework agreements are an indication
of the levels of performance the Service Providers should adhere to, these can
be modified to put emphasis on other areas.
5. What if I have a problem with the Service Provider?
There is an escalation process in place, if you are not satisfied with your supplier
under the dispute resolution clause in the Framework Agreement terms and
conditions. The first step however would be for you to try to resolve the
problem with the Service Provider yourself. If this cannot be done, then please
escalate this to a member of the Government Procurement Service Courier and
Logistics Team who will then get in touch with the Account Manager and attempt
to resolve the problem within 10 working days. If this is not resolved at this
point, the problem will be escalated to a senior manager, who will be given a
further 10 days to resolve the issue.