Mt Hawke Youth Group (MHYG)
Centre Manager - Job and Person Specifications
We are a charity and a not-for-profit company with a board of trustees. Our annual income is circa
£250k. We employ 9 staff on a full and part time basis plus a small number of volunteers. MHYG
operates from a large, purpose-built centre near Mt Hawke. The main activity is an indoor skate park
providing for skaters, scooterists and BMX bikers. In addition we have modern and well-equipped
facilities for education and youth activities, a sound studio and a computer room. There is an on-site
cafeteria including always-open vending. MHYG is financially stable but like all charitable businesses
needs to operate efficiently and economically. The Centre Manager is accountable to the board of
trustees via the chairman for the safe and efficient running of the centre.
The staff of the centre are deployed in 3 areas; reception/shop, catering and back office
administration and youth activity functions. The Centre Manager is required to take direct line
responsibility for reception, ticketing, the shop, youth activities and all administrative operations.
The Centre Manager leads and supports staff in their roles and in turn assures the trustees that
effective administration and controls are in place. The duties can be described as–
Lead and manage the staff of the organisation (Including setting targets and budgets).
MHYG aims to be customer friendly at all times and the Centre Manager will take the lead in
ensuring that this is always the case. The “nerve-centre” of MHYG is the reception,
ticketing and retail shop area. The Centre Manager is directly responsible for the service
provided and will be expected to interface with our young customers.
The centre is open typically 11 hours per day. Staff work different and often varying shifts. It
is important that the Centre is safely, appropriately and efficiently staffed at all times. The
Centre Manager is responsible for ensuring that staff rotas, including holidays, are
appropriately managed to provide the necessary levels of cover for anticipated business. The
task of devising rotas will be shared with the centre’s duty managers but the Centre
Manager is responsible for the cost-effective use of our staffing resource.
We enjoy the use of great facilities that need to be properly cared for on a day-to-day basis.
Most cleaning and day-to-day general maintenance is at present carried out by centre staff.
The Centre Manager will ensure that a schedule of duties relating to the care of buildings is
in place and that the assigned tasks are undertaken. In addition to day-to-day management,
the development of identified repairs and maintenance schedules for capital investment and
potential funding bids will be required.
Identifying Training Needs
The Centre Manager will act as “coach” to ensure that relevant skills are developed across
the staff team.
The Centre Manager will be responsible for highlighting relevant training for the staff team
to develop their skills to aid the centre.
Health and Safety
The Centre Manager is accountable and must ensure that all activities are run safely and in
line with our Health and Safety procedures.
To produce risk assessments and safety procedures with our Health and Safety consultant.
Reporting to the Board of Trustees
Take the lead in reporting to the board of trustees and respond to their needs.
Produce monthly profit and loss figures for the board the trustees.
Produce budgets and financial forecasts for the board of trustees.
Build strategic business plans to ensure the sustainability of the Centre and its activities.
Identify bid opportunities
Lead and develop all administrative functions in MHYG.
Lead the team of staff to produce funding bids in order to develop the centres facilities.
Actively encourage the development of youth work activities within the centre.
Produce a marketing strategy to actively market and promote the centre and its activities.
Networking with potential partners/clients
The Centre Manager is responsible for acting as the safeguarding officer for the centre, with
thousands of young people accessing the facilities the Centre Manager will need to ensure
safe practices are in place and staff are trained accordingly.
The Centre serves young people in the age range 5 to 20. You will be comfortable with young people
and be a role model for them.
The Centre Manager needs a wide range of skills and a positive “can-do” attitude. S/he will lead by
example, showing diligence, energy and enterprise. Specifically we are looking for someone who is
commercially-minded and has recent experience of working in a customer-facing and/or trading
business. We are looking for someone who has led a team of staff and can demonstrate a record of
success and business development.
The Centre Manager will carry financial responsibility for the business and we are looking for
someone who can demonstrate financial knowledge, skills and experience.
Terms and Conditions
This is an attractive and permanent position, available immediately and initially subject to the usual
6-month probation arrangements. The hours of work are flexible, to suit the needs of MHYG and the
post holder – the Centre is open for about 70 hours per week and therefore the Centre Manager will
be expected to work some evenings and at weekend/Bank Holidays. There is a Deputy Manager and
Staff Supervisor who share in the operational responsibilities.
Short listed candidates will be given more information about the staffing and the centre itself. We
have a website www.mounthawke.com
The chairman, to whom this post holder reports, will provide regular performance appraisal and
feedback. Salary is negotiable depending on experience £20 – 24k
How to Apply
Please send your CV and a letter of application to Dr Alan Stanhope, Chairman at
The closing date is Thursday 19th July, 5pm.