SPECIAL SERVICE AGREEMENT (SSA)

							                                                                                CF/AI 2004-009
                                                                                  19 March 2004

        UNICEF AMMAN - COMMON SERVICES UNIT

                TERMS OF REFERENCE (TOR) – CONTRACTS

Reviewer of the 2011 UNICEF Emergency Response to the Libya crisis

To be completed to clearly define the services required, implementation requirements
and conditions of the assignment. Terms of Reference issued to prospective Contractors
for submission of their tender proposal.

BACKGROUND OF THE ASSIGNMENT:
During 2011, social unrest and widespread political turmoil defined the humanitarian
landscape of the Middle East and North Africa and led to changes in the governments of
Tunisia, Egypt, Yemen and Libya. The lead up to the change in Libya was marked by an
armed internal conflict that was supported by international military intervention and a
government targeted sanctions regime that was detailed in United Nations Security
Council Resolutions 1971 and 1973. The first consequence of the conflict was the forced
exodus of approximately 930,000 people towards Egypt and Tunisia, the vast majority of
whom were third country nationals who were working in Libya. UN agencies initially
responded on the Egypt and Tunisia border from remotely managed operations from
Cairo (Egypt) and Zarzis (Tunisia). As security conditions allowed the UNHCT team
opened a presence in Libya, first in Benghazi, and then in Tripoli and responded to the
humanitarian needs of displaced and affected communities in the country.

Being a non-resident agency, UNICEF’s hands-on corporate-wide response was led by the
MENA regional office and necessitated significant surge deployments to establish the
response team on the ground. UNICEF played a critical role in the provision of WASH,
Education and Child protection coordination and direct implementation in support to
vulnerable groups. These roles were articulated through UNICEF’s Libya Response Team
(LRT) that represented UNICEF’s actions in the regional and national UN response
mechanisms. The technical guidance and total operational support was lead from the
regional office and ultimate accountability for the response was held by the MENA
Regional Director. However, the response drew on all corners of the organization and to
make it most appropriate it demanded that UNICEF’s humanitarian actions were
immediate, corporate-wide, and flexible enough to make fast decisions with agreement of
a no-regrets approach. Effective coordination was required between the LRT, the two
affected country offices, the MENA Regional Office and EMOPS (including other relevant
sections).

UNICEF’s response was very unique in this context and provided the opportunity for a
review of how we do business and what role, responsibility and posture the agency
should adopt in the face of a similar situation. This ToR provides the guide for a lessons
learned exercise that will provide a few simple suggested actions.

OBJECTIVE AND TARGETS:
Why is this review needed? - UNICEF’s Core Commitments for Children in
humanitarian action outlines agency wide obligations to children affected by disaster.
These commitments are the full range of obligations that UNICEF will advocate for with
government and other partners. It is usually the role of the country office to ensure the
CCC’s are prioritized during a response and that children are identified as an extremely
vulnerable group. In Libya there was no Country Office to play this role and instead this
was the first example in the region where the regional office led direct implementation of
activities. It required full support of all expertise in the regional office that had to take
on new tasks that was outside regular ToRs.


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        UNICEF AMMAN - COMMON SERVICES UNIT

In addition to identifying key areas of learning, this exercise will also record the various
views on UNICEF’s overall response and results achieved for children. However, in an
effort to make the review more focused so that concrete outcomes are guaranteed this
exercise will look at the effectiveness and efficiency of the approached used by the RO in
its response. What was the cost benefit of the humanitarian investments in Libya when
weighed against the impact UNICEF had within its mandate.

The purpose of this review is to draw out credible lessons learned that will enhance
UNICEF’s emergency preparedness and response commitments in the Middle East and
North African region. It will use internal and external feedback to review how well
UNICEF met its CCCs in the context of the 2011 crisis in Libya by assessing most salient
strengths and weaknesses in the response and to draw conclusions on the lesson
learned.

The exercise will use analysis of the Libya emergency response to provide feedback on
the following 3 areas of humanitarian action:
    a) Providing comment on how efficient UNICEF was in its approach to the crisis,
        looking at expenses costs versus the results achieved?
    b) A review of the actions taken against the crisis’ timeline (chronology of events up
        to its end in 2011); providing crisp analysis on its appropriateness to achieving
        the CCCs. This will aim to provide reflection on the way business was undertaken
        and what could have been different.
    c) Understanding the effectiveness of the corporate response (RO and EMOPS)
        mechanisms and how support was provided to the response the team on the
        ground.

WORK ASSIGNMENT
Focus will concentrate on program response with a determined focus on UNICEF’s
programme and operational responses that were run out of the Regional Office and the
two affected Country Offices (Tunisia and Egypt). It will need to take into account how
the corporate mechanisms – regional office and headquarters divisions – supported the
country level responses. By desktop comparison it will also take into consideration
similar exercises that are being carried out by other UN agencies with the aim of
contributing to the wider interagency discussions.

This exercise will consider the following:
 It will be essentially “light” but structured, allowing for wide but concrete consultation
    with most critical actors.
 Through desktop comparison it will draw from review/evaluation activities undertaken
    by other organizations such as the recent OCHA evaluation of the Libya response.
 The exercise will include interview of and consultation with external partners and staff
    who were deployed on surge to the Libya operation.
 MENARO will oversee this review and will solicit the support of the EMOPS Evaluations
    Office.

The consultant will carry out the following actions:
 Will use the Programme Note prepared jointly by the Libya Response Team Leaders to
   identify key areas on which to focus.
 Desk review of all documentation easily available at CO-RO-HQ level (Sitreps,
   monitoring reports, minutes of meetings and conference calls, supplies, HR records
   on staffing, funding/budgets, partner reports, etc) to develop a timeline, key phases
   of the response and measurable results.


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   Design an interview template as based on similar documents already existing in
    UNICEF (such as the inter template used for the review of UNCIEF’s response in Haiti,
    in Horn of Africa, etc)
   Internal personal and telephonic interviews with identified key UNICEF staff in Libya,
    Egypt, Tunisia, Amman, New York and those that were deployed for TA
    support(between 20-30 interviewees from program, management and operations).
   External interviews with key informants in other organizations (10-20 interviewees).
   Submission of final draft of the report after review by MENARO and LCO.

DELIVERABLES-REALISTIC DELIVERY DATES AND DETAILS ON HOW THE WORK
MUST BE DELIVERED
The consultant will be expected to:
 Develop analytical tools and interview guides (previously used questionnaire from
   Haiti can be used as guideline);
 Develop further analytical tools as needed;
 Carry out 40-50 interviews and prepare interview records including the consultants’
   assessment of strengths/limitations of each interview, suitable for sharing within the
   team. A field trip to Tripoli will be imperative to do this;
 Develop overall synthesis report bringing together interviews and the desk review in a
   proposed report outline
 Draft the final report that includes key areas of observation and important
   recommendations.

QUALIFICATIONS /OR SPECIALIZED KNOWLEDGE/EXPERIENCE REQUIRED.
The selected team is expected to have:
 Masters or Advanced Degree in a related subject area;
 At least 7 years progressively responsible professional experience in the humanitarian
   sector including research or evaluative work on humanitarian issues/performance.
 Knowledge of current evaluative and analytical literature on the humanitarian sector
   in general;
 Significant exposure to/knowledge of UNICEF work in the humanitarian sector;
 Excellent English writing skills; conversational Arabic desirable
 Proven excellent research skills including production of analytical papers or report on
   issues on performance in the humanitarian sector;
 Proven excellent interview skills including experience with all levels of interviewees
   from field staff to heads of office to senior level staff globally within a UN agency.

PERFORMANCE INDICATORS FOR EVALUATION OF RESULTS
• Timeline respected;
• Quality of the reports provided;
• Ability to liaise and gather information from different sources.

UNICEF SUPERVISOR:
This Lessons Learned exercise is a MENA regional office-wide requirement and a
recommendation of the RMT. The RD, the Chief Planning, the Chief of M&E, the Chief
Emergencies and the Libya Country Director will provide the support to ensure that all
relevant issues are covered. The Chief of the Emergency Cluster will supervise the
consultant.

FREQUENCY OF PEFORMANCE REVIEWS
Weekly verbal update to the Focal Point in the Emergency team with first draft of report
to be submitted one week prior to end of contract for comment and review


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                                                                           19 March 2004

       UNICEF AMMAN - COMMON SERVICES UNIT

DURATION OF THE ASSIGNMENT
Duration:      6 weeks
Final Product: Lessons Learned Report produced by 15 September 2012

OFFICIAL TRAVEL INVOLVED
 When on site, the consultant will be located with the Emergency team UNICEF’s MENA
  Regional office.
 UNICEF will cover per diem and transport costs for agreed travels.
 UNICEF will cover all communication costs phone interviews as outlined above.

ESTIMATED COST OF THE CONSULTANCY AND AMOUNT BUDGETED AS WELL AS
CHARGEABLE BUDGET CODES
 Payment will be made in one lump sum payment to the consultant on acceptance by
   MENARO’s Chief of Emergencies of final lessons learned report and annexes.
 Full contract costs will be determined through a competitive bidding process.
 Funding for this consultancy will be covered 50% by the MENARO and 50% by the
   Libya Country Office.

INDICATION OF HEALTH STATEMENT AND CERTIFICATE OF GOOD HEALTH HAS
BEEN RECEIVED PRIOR TO SIGNING THE CONTRACT-for consultants/individual
contractors traveling with UNICEF or working in UNICEF Office

UNICEF RECOURSE IN CASE OF UNSATISFACTORY PERFORMANCE

INDICATION THAT THE CONSUTLANT/INDIVIDUAL CONTRACTOR HAS RECEIVED A COPY
OF THIS DOCUMENT OR ALTERNATIVELY, AN EXCERPT OF RELEVENT PROVISIONS
INCLUDING THOSE CONCERNING LEGAL STATUS, OBLIGATIONS AND TITLE RIGHTS.



SIGNATURE




SUPERVISOR                                    HEAD OF OFFICE/HEAD OF SECTION




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