SCOTTISH PATIENT SAFETY
National Networking Event
David R Steel OBE
David Steel has been Chief Executive of NHS Quality Improvement Scotland (NHS QIS) since its
inception on 1 January 2003. NHS QIS’ purpose is to lead improvement in the quality and safety of
healthcare in Scotland, and to inform the public about the quality of their health services and how
they can be improved.
After 12 years as a Lecturer in Public Administration at the University of Exeter, during which time
he served for 5 years as a member of the local health authority, he moved into NHS management
in 1984 as Assistant Director of the National Association of Health Authorities. In 1986 he was
appointed Secretary to the Scottish Health Board Chairmen’s and General Managers’ Groups and
to the Scottish Health Management Efficiency Group. He joined the NHS Management Executive
in the Scottish Office at its inception in 1990 as Director of Corporate Affairs, moving to the post of
Head of Health Gain in 1995. He was Chief Executive of the Clinical Standards Board for Scotland
from its establishment in April 1999 until its merger with NHS QIS in 2003.
Jane Murkin is a nurse and midwife by background with a track record in service improvement and
has spent several years working as a change facilitator with skills in improvement methodology and
systems thinking. Her current post is as the National Coordinator for the Scottish Patient Safety
Programme with NHS Quality Improvement Scotland. Prior to this Jane worked as a Regional
Manager for the Planned Care Improvement Programme for the West of Scotland as part of the
National Improvement and Support Team within the Scottish Government. From 2003 - 2006 Jane
successfully implemented and Programme managed a national initiative working alongside The
Institute of Healthcare Improvement on the National Safer Patients Initiative at the Luton &
Dunstable Hospital. Using her experience in implementing interventions to improve clinical reliability
and patient safety and thereby reduce adverse events and increase reliability of systems and
processes. Throughout all her roles Jane has been actively involved in building capability through
the facilitation and training of staff to ensure they have the skills and knowledge to drive forward
high quality, reliable and safe healthcare and service development across a whole system and
embed continuous improvement within the culture.
Dr Jason Leitch is the National Clinical Lead for Safety and Improvement at the Scottish
Government, on secondment from his academic job as a clinical lecturer and an Honorary
Consultant in oral surgery at the University of Glasgow Dental Hospital and School. Dr. Leitch was
a 2005-06 Health Foundation Quality Improvement Fellow at the Institute for Healthcare
Olivia Giles (43) graduated in law from Glasgow University in 1987. She became a partner in the
commercial property department of Scottish law practice, Maclay Murray & Spens, in 1996
specialising in commercial lending, development and leasing.
In February 2002 Olivia contracted meningococcal septicaemia, the blood poisoning form of
meningitis, as a result of which both of her lower legs and both of her lower arms had to be
amputated. Olivia chaired the steering group for the Scottish Executive’s adult rehabilitation
framework initiative in 2006 and is now chairing the implementation group.
She is a trained mediator and has an interest in how dissatisfaction, disputes and complaints in
relation to medical services could be addressed and resolved more effectively for mutual benefit.
She has recently set up a new charity called 500 miles for the support of amputees in deprived
areas of the world.
Ms Angela Wallace has dedicated her nursing career to the NHS in Scotland and brings over 20
years continuous service to her post.
Following extensive critical care charge nurse experience in Glasgow, she moved from her clinical
specialist role, gaining her MBA. She quickly progressed through senior nurse posts, which
included Senior Nurse Manager across a large medical, intermediate care, rehabilitation and care
of older people directorate, and was then appointed Deputy Director of Nursing in NHS Fife. In late
2002, Ms Wallace came to NHS Forth Valley as Interim, and then Director of Nursing within the
Acute Operating Division.
She was appointed Nurse Director for NHS Forth Valley in 2004. She is the current Vice Chair of
the Scottish Executive Nurse Director group (SEND).
Angela is the NHS Forth Valley Executive lead for SPSP. She recently completed the IHI Patient
Safety Officer Executive Development Programme in Boston, USA.
Maureen Bisognano, is the Executive Vice President and Chief Operating Officer of the Institute for
Healthcare Improvement (IHI); responsible for day-to-day management of the Institute’s many
programs designed to improve the delivery of health care. Ms. Bisognano oversees all operations,
program development, and strategic planning for the Institute - in doing so, she advises health care
leaders around the world. She is an unrelenting advocate for the needs of patients and a
passionate crusader for change. Prior to joining IHI, Ms. Bisognano was Senior Vice President of
the Juran Institute, where she consulted with senior management on the implementation of total
quality management in health care settings. Before that, she served as Chief Executive Officer of
the Massachusetts Respiratory Hospital in Braintree, Massachusetts where, as part of the National
Demonstration Project, she introduced Total Quality Management. She organized and monitored
Quality Improvement teams within the hospital to make process improvements.