Welcome from Archie Robertson, Chief Executive
Thank you for your interest in David MacBrayne Ltd.
The Group is at an exciting part of its evolution as it prepares to bid for the next contract for Clyde
and Hebridean ferry services. Since winning the contract in 2007 the company has continued to
make its mark on the island and remote communities it serves, building on more than a century and
a half of tradition.
CalMac Ltd, our major operating company has won, and held, two prestigious awards in the last two
years – Ferry Operator of the Year in 2010 and 2011 in the Guardian/Observer Travel Awards and
Public Transport Operator of the Year in the Scottish Transport Awards in 2010 and 2011.
This has been a significant achievement when viewed against a background of economic uncertainty,
rising fuel prices and some disappointing summer weather, all of which have impacted on peoples’
desire to travel.
What these awards highlight above all else is a company whose primary focus is on meeting the
demands of customers, from individuals to major hauliers, and, wherever possible, exceeding levels
of customer satisfaction through innovation and continuous improvement.
The challenge of operating in a strictly commercial environment within the terms of a fixed contract
has been a major learning experience for a company which for the last 30 years or so has been firmly
rooted in the public sector. It is a challenge which has been embraced by the Group, but we are
always mindful that a balance must be struck between our contractual obligations and the needs of
fragile and remote communities, and the role of the Technical Director is pivotal in delivering these
two, sometimes competing aspects, in addition to growing the Group further to ensure success in
future tender processes.
The David MacBrayne Group is ambitious in seeking new ways in which it can grow and provide ferry
services for Scotland. We are building a great team to address this ambition. The Technical Director
will be a vital addition to that team, and I look forward to having a new colleague alongside us as we
work to deliver our objectives.