APS 5 Several PSSap by 3s0SZiA

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									               APPLICANT INFORMATION KIT
               PSSap Administration Management Support Officers APS5

                          PSSap Administration Management Group

                                     Position number – Several

                         Closing date: Thursday 20 September 2012

       Contents

       1.     About ComSuper
       2.     Overview of the role
       3.     Selection Criteria
       4.     How to Apply
       5.     The Selection Process
       6.     Highlights of ComSuper’s Employment Conditions




Thank you for your interest in a career with ComSuper.

ComSuper is the Australian Government agency responsible for administering the
superannuation schemes for Australian Government and Australian Defence Force
employees. As such, we deliver high quality and cost competitive administrative services for
some 700,000 contributors, pensioners and preserved benefits members.

Our employees are our strength. The capability of our people, working together in a strong
relationship with our Board of Trustees will ensure that ComSuper delivers optimal
outcomes for current and future scheme members.

This Applicant Information Kit provides you with information to help you decide whether
ComSuper and this employment opportunity are attractive to you. It describes the advertised
employment opportunity, outlines the selection process, and explains how to apply for the
position. Should you have any queries about the position or the selection process, please do
not hesitate to get in touch with the nominated ComSuper contact person.




David Yarra
Interim Chief Executive Officer
ComSuper
1. ABOUT COMSUPER
ComSuper is the Australian Government agency responsible for administering the major
superannuation schemes available to Australian Government and Australian Defence Force
employees. We do this by providing superannuation administration services to the trustees
responsible for these schemes, which is the Commonwealth Superannuation Corporation

The schemes we administer include the Commonwealth Superannuation Scheme (CSS),
Public Sector Superannuation (PSS) scheme, Military Superannuation and Benefits
(MilitarySuper) scheme and the Defence Force Retirement and Death Benefits (DFRDB)
scheme.

Outcomes and outputs
ComSuper’s operations fall within the portfolio of the Department of Finance and
Deregulation. For the purposes of Portfolio Budget Statements, our operations have a single
outcome, which is to provide superannuation administration services that meet the
expectations of Government, trustees, employers, members and beneficiaries.

The responsibility for effective superannuation arrangements in the Australian Government is
shared between ComSuper, the trustee, employer agencies, the Department of Finance and
Deregulation and Department of Defence.

ComSuper’s performance measures relate to its operational responsibilities for account
maintenance, member communications benefit and pension payments. These operations
must meet performance standards agreed with the trustees. ComSuper must also comply
with the superannuation regulatory framework, scheme legislation and scheme trust deeds.

Objectives
ComSuper is focused on providing quality superannuation administration services to the
trustees. In order to achieve this objective, ComSuper continues to build a performance
oriented culture, with a strong focus on compliance, productivity, learning and customer
service. ComSuper’s business is driven by the following mission:

    ComSuper:
    •    collects timely contributions
    •    maintains accurate records
    •    pays correct benefits
        which enhances the reputation of all our stakeholders



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ComSuper Values and Culture
ComSuper shares the Australian Public Service Values and those of the wider community.
Employees abide by the APS Code of Conduct in regard to their relationship with
government and the community, and in regard to their behaviour in the workplace. We
recognise that these values and behaviours, together with high quality leadership, are critical
to our success.

We therefore expect ComSuper employees to demonstrate behaviours which will assist us
build and sustain a culture which reflects the importance we place on:

       » being open, honest and transparent in all our operations, and ensuring errors and
         business risks are addressed quickly and efficiently
       » consulting with all employees and their representatives on workplace matters
       » building upon and better using employees’ skills (including aiding employee mobility
         and staff development)
       » continuing to provide and extend the scope for employees to balance their work and
         personal lives
      » supporting and responding to the needs of all parts of the organisation
      » consulting with and listening to our clients (strengthening our relationship with
        stakeholders)
      » meeting the service standards we have established with the trustees and clients.



Find out more about ComSuper
You can find out more about ComSuper, our people and our work, by visiting the website at
www.comsuper.gov.au.




2. OVERVIEW OF THE ROLE
The vacant positions are at the APS5 level in the PSSap Administration Management Group
which is headed by a Senior Executive Service (SES) Band 1.

The primary function of the Group is to manage and provide all necessary support to ensure
that optimum service delivery is provided to members in accordance with the terms and
conditions of the Contract established with Pillar Administration who supply administration
services in relation to the Public Sector Superannuation accumulation plan superannuation
scheme.




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Primary responsibilities
Under the broad direction of Team Leaders the PSSap Administration Support Officers will
contribute to ComSuper’s business outcomes through:
        » providing a high level of professional consultation with internal and external
          stakeholders including managing expectations at all levels
        » co- ordination and oversight of cyclical and regulatory reporting for the Trustee with
              a strong emphasis on quality, performance monitoring and service delivery
        »     reviewing established business priorities and practices and providing input and
              support of business improvements that align and comply with legislative change
        »     completing a range of operational and contract management tasks as required
              including the drafting and review of processes, procedures, registers and other
              Contract support documentation
        »     managing escalated member enquiries and complaints
        »     may also be required to supervise a very small group of team support officers




Expected qualifications and experience
    •       Experience in interpreting, understanding and applying legislation and/or contract
            conditions, regulations and guideline material will be highly regarded

    •       Well-developed oral and written communication skills

    •       Strong relationship management skills

    •       High level of attention to detail




Delegations
Personnel and Financial delegations specific to the job level will apply.



Important working relationships
The Contract Administration Support Officers will need to cultivate strong relationships with a
range of stakeholders in order to ensure successful delivery of required outcomes. Key
relationships include:

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       » Other team members: contributing to a positive team environment by taking a
         cooperative and professional approach to work.
       » External stakeholders: building, maintaining and managing relationships with
         representatives of Pillar, the outsourced provider of administration services for the
         PSSap superannuation scheme, and office staff of the Trustees. Also
         representatives of other government agencies who are associated with the ongoing
         contract management
       » Other ComSuper staff: engaging and maintaining relationships across the
           organisation that promote and demonstrate optimum support of corporate and
           business objectives



Salary
The salary range for classification level APS5 is $67,703 to $71,793 per annum (as per the
ComSuper Enterprise Agreement 2011-14).

The CEO of ComSuper (or delegate) may authorise payment of salary above the minimum or
maximum of the relevant range on engagement, promotion or movement at level from
another APS agency.



Contact officer for more information
If you would like to know more about this employment opportunity, please contact Scarlett
McKone at 02-62729537 or scarlett.mckone@comsuper.gov.au.




3. SELECTION CRITERIA
A maximum of half a page per criterion is required. When writing your application consider
relevant skills and examples which will clearly show your suitability for the role, and which
relate to the role. Ensure your Resume is up to date and clearly outlines skills and
experiences relevant to the advertised role. Applicants will be judged on their ability to
provide information clearly and concisely.




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SELECTION CRITERIA FOR PSSap ADMINISTRATION
MANAGEMENT SUPPORT OFFICER POSITIONS – APS5
In order of importance:

    •       Supports productive working relationships – by demonstrating a sound ability to work
            collaboratively with others and maintain co-operative relationships with both internal
            and external clients. Also, provides evidence of a strong capacity to monitor and
            manage a high level of quality client service delivery
    •       Communicates clearly and effectively – by demonstrating a good capacity to research
            and provide accurate and relevant information to a diverse audience. Also displays a
            strong ability to think through problems and negotiate positive outcomes from an
            informed and credible position
    •       Achieves results – by demonstrating a strong ability to plan, co-ordinate and manage
            own activities and those of a small support team to ensure a range of work deadlines
            and targets are met.
    •       Contributes to strategic thinking – by inspiring a sense of purpose and direction in
            others and demonstrating good judgement and commonsense in decision making
    •       Demonstrates personal drive and integrity – by being prepared to challenge and
            address difficult and conflict situations and showing commitment to achieving the
            outcomes and objectives of the team. Also takes personal responsibility for ongoing
            personal and professional development




4. HOW TO APPLY
Preparing your Application
Advertised vacancies can attract a number of good quality candidates so it is in your best
interest to prepare an application that will demonstrate to the selection panel that you are
able to satisfy the requirements of the role. We recommend that you obtain as much
information as possible about the nature and responsibilities of the role, the work
environment and ComSuper by: reading this Kit, accessing information on our website
(www.comsuper.gov.au) and talking to the nominated Contact Officer.

To be considered, your application needs to comprise:

        »     A written Statement of Claims (maximum of half a page per criterion) which takes
              account of the selection criteria, the primary responsibilities of the role and any

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            qualifications and/or experience identified as a requirement for the position. We are
            interested not only in your work experience and qualifications, but also in your
            qualities, skills and potential. Guidance on writing to selection criteria is included in
            the Selection Criteria section of this kit.
       »    Current and relevant Curriculum Vitae (CV). We are interested in your employment
            history, relevant qualifications and training. These should be presented starting
            with the most recent (i.e. in reverse chronological order).
       »    A completed Application Cover Sheet. This provides us with vital eligibility, referee
            and contact information. It is also an opportunity to let us know whether you need
            any assistance during the selection process. A copy of the Application Cover
            Sheet can be downloaded from our website.

Submitting your application
To be considered, your application must be received no later than 5.00 pm on the advertised
closing date. Late applications will not be accepted unless prior agreement has been
obtained from the Contact Officer.

Receipt of applications will not be acknowledged unless specifically requested.

Please submit your application by email (preferred) or post to:

             » Email address: recruitment@comsuper.gov.au (Word format preferred)
             » Postal address:

                    Recruitment
                    GPO Box 2252
                    CANBERRA ACT 2601




5. THE SELECTION PROCESS
This section outlines the stages of a selection process, and provides information about what
you can expect at each stage.




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Merit               Selection for all advertised employment opportunities is made on the basis of
                    merit. Merit is defined in the Public Service Act 1999 as follows:
                    »     an assessment is made of the relative suitability of the candidates for the
                          duties, using a competitive selection process; and
                    »     the assessment is based on the relationship between the candidate’s work-
                          related qualities and the work-related qualities genuinely required for the
                          duties; and
                    »     the assessment focuses on the relative capacity of the candidates to
                          achieve outcomes related to the duties; and
                    »     the assessment is the primary consideration in making the decision.
Rating Scale        All applications, and where applicable, interviews, referee comments and
                    testing, will be assessed using the following rating scale:
                        HS – Highly Suitable  The applicant possesses exceptionally well
                                              developed and relevant skills and abilities, and
                                              appropriate personal qualities, in relation to this
                                              criterion, and their performance is outstanding.
                      VS – Very Suitable      The applicant possesses highly developed and
                                              relevant skills and abilities, and appropriate
                                              personal qualities, and would perform consistently
                                              well against this criterion.
                      S – Suitable            The applicant possesses relevant skills, abilities
                                              and personal qualities and would be generally
                                              effective against this criterion.
                      ND – Needs              The applicant possesses relevant skills, abilities
                      Development             and personal qualities, but is unable to
                                              demonstrate that they would be effective at this
                                              level against this criterion. After a period of
                                              developmental assistance, the applicant is likely to
                                              be considered suitable against this criterion.
                      US – Unsuitable         The applicant is unable to demonstrate possession
                                              of adequate skills, abilities and/or personal qualities
                                              in relation to the criterion at this time.
Assessment of       Applicants’ claims against the selection criteria, and the information provided in
written             their CVs, are assessed for ‘fit’ against the position profile. A short list of
application         candidates to proceed to the next stage is prepared.
                    Note: Selection panels are not obliged to accept late applications. Applicants
                    unable to lodge a full application on time should discuss their circumstances
                    with the Contact Officer. If the Contact Officer agrees to accept a late
                    application, he/she will nominate another date for receipt of a full application.
                    Applications received after that date will be excluded from further consideration.
Testing             Depending on the nature of the role or type of work, short-listed candidates may
                    be required to participate in testing. Tests could include one or more of:
                    psychometric tests, work sample test, practical assessment, demonstration
                    and/or presentation.
                    If testing is to be part of a specific selection process, candidates will be
                    provided with relevant information such as the type of test, timeframe and
                    location, at least two working days in advance of the scheduled assessment.
                    Candidates who need special arrangements, such as mobility assistance or an
                    interpreter, should note this on the Application Cover Sheet, or speak to the
                    nominated Contact Officer.




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Interview           Interviews may not necessarily be held for every selection process. A selection
                    panel may make its decision on the basis of an assessment of applications and
                    referee reports (and/or testing if applicable).
                    If interviews are to be held, the selection panel will consider candidates to be
                    available to attend an interview (even if on leave) from the date applications
                    close. Candidates should make sure they provide appropriate contact details
                    (eg mobile phone number and/or email address) on the Application Cover
                    Sheet.
                    Short-listed candidates will be given at least two working days notice of a
                    scheduled interview. Reasonable attempts to cater to candidates’ commitments
                    will be made. However, candidates should not assume that the selection
                    process will be delayed to accommodate their availability.
                    Candidates who need special arrangements, such as mobility assistance or an
                    interpreter, should note this on the Application Cover Sheet, or speak to the
                    nominated Contact Officer.


Referee reports     Written referee reports are not usually required to be submitted with
                    applications for positions with ComSuper. Instead, applicants are asked to
                    provide the names and contact details of two referees on the Application Cover
                    Sheet.
                    The exception to this general rule is where a selection panel member is the
                    nominated referee for an applicant. In this situation, in order to reduce the
                    potential for a conflict of interest, the panel member is required to provide
                    written referee comments on that applicant before seeing applications or any
                    other information on other applicants, and to inform his/her co-panel members
                    of the particular circumstances.
                    Nominated referees should be in a position to comment on and assess the
                    applicant’s work performance. One of the nominated referees should be the
                    applicant’s current supervisor/manager.
                    Generally, selection panels will seek referee comments on only the most
                    competitive candidates for a position. However, selection panels may request a
                    written report or seek oral comments from referees at any stage of the selection
                    process. For example, the panel may seek referee comments to assist in short-
                    listing.
                    Where oral reports are obtained from referees, comments will be documented.
                    Referee comments, whether written or documented oral reports, will be
                    provided to the applicant to whom the comments relate. Should the applicant
                    wish to respond to any of the referee comments, his/her response will be taken
                    into account by the panel in its assessment of the applicant’s claims, provided
                    the response is submitted to the panel in a timely manner.
                    Note: ComSuper reserves the right to contact any of an applicant’s past or
                    present employers in order to obtain background information regarding an
                    applicant’s suitability for the advertised position.
Delegate            The selection panel prepares a selection report containing recommendation(s)
approval            based on its assessment of the relative suitability of each candidate for the
                    requirements of the position.
                    The Delegate of the Commissioner for Superannuation receives and considers
                    the selection report and decides on the preferred candidate.




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Placement and       Each selection exercise potentially results in the creation of an Order of Merit
Orders of Merit     which remains valid for twelve months from the date the employment
                    opportunity was advertised. Should similar vacancies arise within that period,
                    the delegate may use an existing Order of Merit to make another offer of
                    employment.
                    Candidates assessed as suitable, but not offered a position in the first instance,
                    will remain on the Order of Merit while it is ‘live’, unless the candidate advises in
                    writing that he/she wishes to withdraw from further consideration. A candidate
                    may decline an offer of employment but remain on the Order of Merit.
Advice and          All applicants will be advised whether or not they have been successful in
feedback            obtaining a position.
                    The selection panel will offer feedback to applicants.
Withdrawal          Should an applicant wish to withdraw from the process at any stage, he/she
                    should advise the Contact Officer in writing to that effect (email is sufficient).




6. HIGHLIGHTS OF COMSUPER’S
EMPLOYMENT CONDITIONS

While responsibility for employment decisions in the Australian Public Service has generally
been devolved to the heads of agencies, these decisions must comply with the Public
Service Act 1999 and related legislation including the Public Service Regulations 1999, the
Public Service Commissioner’s Directions 1999 and the Public Service Classification Rules
2000.

Employment conditions specific to ComSuper are contained in the ComSuper Enterprise
Agreement 2011-2014. Highlights of ComSuper’s employment conditions include:

Salary              Salary rates are specified in the ComSuper Enterprise Agreement 2011-2014.
                    The Agreement allows the Commissioner for Superannuation (or delegate) to
                    authorise payment of salary above the minimum or maximum of the relevant
                    range on engagement, promotion, or movement at level from another APS
                    agency.
                    Salary packaging options are available to ComSuper employees.
Superannuation      New APS employees may choose a superannuation fund for the employer
                    contributions to be paid to. If no choice is made, the default fund for ComSuper
                    employees is the Public Sector Superannuation Accumulation Plan (PSSap).
                    The current employer contribution rate for PSSap is 15.4% of the employee’s
                    salary for superannuation purposes.
                    Employees may elect to salary package additional personal superannuation
                    contributions to a fund of their choice provided the fund accepts salary sacrifice
                    contributions via electronic funds transfer (EFT).




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Leave               A variety of leave options are available to ComSuper employees:
                    »    annual leave (20 days per year on full pay, with half and three-quarter pay
                         options and conditional cash-out of excess credits)
                    »    purchased leave (employees may elect to purchase between one and four
                         weeks additional leave each year)
                    »    personal/carer’s leave (18 days annually or part-time equivalent on full pay
                         for personal illness or injury, caring for a family member, or emergencies)
                    »    compassionate leave of up to three days on each occasion
                    »    maternity leave (12 weeks full pay or 24 weeks half pay)
                    »    adoption leave
                    »    parenting leave (two weeks paid leave within 12 months after the birth or
                         adoption of a child)
                    »    long service leave (3 months paid leave after 10 years of service)
                    »    miscellaneous leave (eg for jury duty, defence training, etc)
                    »    leave without pay.
Performance         The Performance Support Program (PSP) is designed to improve ComSuper’s
Support             overall performance, and employee job satisfaction, by focusing on enhancing
Program             contributions from individuals and teams. All employees are expected to
                    participate in the PSP. A critical part of this program is participation in a monthly
                    ‘conversation’ as well as development of a performance agreement.
Flexible            ComSuper supports employees balancing work and personal commitments
Working             through a range of flexible working options including:
Arrangements
                    »    subsidised school holiday care
                    »    access to part-time working arrangements
                    »    access to working from home arrangements
                    »    choice of work patterns within a bandwidth of 7.00am to 8.00pm
                    »    flextime for all employees (up to the APS6 level)
                    »    time off in lieu (EL1 and above)
                    »    rostered holiday period between Christmas and New Year.
Learning and        ComSuper’s commitment to improving the capability of its employees is
Development         demonstrated by:
                    »    opportunities for employees to undertake relevant learning activities
                    »    rewards (monetary) for learning
                    »    financial assistance for payment of tuition fees
                    »    study leave.
Diversity and       ComSuper values and encourages a culture which supports and promotes
Health & Safety     workplace diversity.
                    ComSuper is committed to providing a safe working environment, including the
                    physical and mental well-being of employees and the absence of harassment.




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Health and          ComSuper actively encourages its employees to pursue healthy lifestyles
Wellbeing           through a range of initiatives, including:
                    »    subsidising voluntary flu vaccinations
                    »    subsidising approved health programs such as quit smoking or stress
                         management courses
                    »    subsidising health/fitness club membership
                    »    providing financial assistance to teams/groups of ComSuper employees
                         participating in team activities
                    »    arranging free voluntary health checks for employees
                    »    arranging free information sessions on health issues by qualified providers.
                    Employee Assistance: ComSuper employees have access to a free and
                    confidential counselling service for themselves and members of their family for
                    assistance with personal and/or work-related difficulties.

                    In ComSuper, employees are expected to present a professional image
Professional
                    reflecting the excellence in services we provide for our clients. Clothes should
Business Dress
                    be clean, neat and tidy and reflect a positive corporate image of ComSuper.




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