Wright Express Transaction Recode Template
ansaction Recode Template
In order to more effeciently track and respond to request for transaction recodes and the contacting of stations
that consistently miscode, WEX will only recode if the following template has been completed.
For any transaction recodes that are to be submitted please complete the Transaction Data Template tab
(included in this file) for each incident. The following fields should be submitted:
* Transaction Date
* Transaction Time
* Account Number
* Vehicle Card number
* Driver ID#
* Transaction Ticket #
* Dollar Amount
* Merchant Site ID
* Reported Gallons
* Reported Product Name
* Corrected Gallons
* Corrected Product Name
Note: A custom report can be built to pull back only the required fields through Wexonline
Reports>Custom Reports>Transaction Management.
In order to streamline the process, please follow the requirements below:
1. Attach only the receipts for transactions that you are requesting to be rerun.
o Image copies can be placed on the third tab or as a separate attachment.
2. Do not attach additional documentation as all information needed will be in the excel document.
3. Submit all requests within 60 days of posting to ensure proper processing.
4. Combine multiple requests (across accounts, multiple trans on a single account) into a single sheet
5. Verify the receipt has the following information:
o Product Code
o Transaction date and time
o Merchant name
If a request is sent that does not meet the requirements above, it will be returned to the requestor without processing.
Premium Fleet Services Account Manager
Phone: (207) 523-6018
Toll free 877-WEX-CARD (939-2273), hit #1 and enter 6018
Fax: (207) 253-1406
a single sheet
Trans Date Trans Time Account # Vehicle Card# Driver id # Odometer Transaction Tix # PPG Dollar Amount
Merchant Site Id Reported Gallons Reported Product Corrected Gallons Corrected Product Comments