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									  Seagate


VMI Standard




               1
Objective and Expectations
The objective of this document is to set the criteria for voiding warranty at the time of
receiving returned disk drive products.

Expectations
• Seagate expects Distributors and their channels to follow the acceptance criteria as outlined in
this document rigorously. It is important that Distributors and their networks to get familiar with
Seagate/Maxtor products. This is to prevent returns with mix boards and product families from
tampered units

• Seagate expects Distributors and their channels to assist in preventing abused and/or
unauthorized modification of Seagate HDD, such as tampered and counterfeit drives, and to
prevent them from being returned to Seagate via RMA

• Failure to comply or to assist in preventing abuse, neglect, modification of any Seagate
products with removed, damaged or tampered labels, will result in VOID warranty or debit
charges to you by Seagate

• Distributors and Resellers are expected to support Seagate guidelines and intent of this VMI
document

• These VMI criteria are subject to change and amendment without prior notice. All related VMI
criteria questions are to be coordinated through Seagate Customer Service Organization for
clarification and response. Contact your Customer Service team to address this directly with
Seagate CSO Account Management.                                                              2
Definitions and Workbench Requirements
                    EHS REQUIREMENTS and RULES:
                    • All Seagate drive handling and ESD
                    protocols shall be followed at all times. If you
                    need training or instruction, please contact
                    Seagate Customer Service team.


                    • All VMI Testing must be conducted in a
                    workbench with an ESD-safe matting.
                    • All VMI operators must wear heel/wrist straps
                    daily as an ESD precaution.
                    • All VMI operators must be trained in safe
                    drive handling protocols including shock
                    prevention.


                    No food or drink shall be allowed in the
                    inspection area or near workbench as it
                    may cause electrical shock hazard if
                    spilled on the equipment or contaminate
                    the product.

                                                                   3
                    Full VMI Check – Acceptance Criteria – Quick Reference


    What to Look
                       How to spot the problem ?                                 VOID if                                         Accept if
            for
1   Packaging      Loose , abused or crushed               Packing shows signs of abused, damaged                  Packaging is properly done.
                        Packaging                                                                                                   Note: Resellers and
                                                           Packaging comes with extra labels (not from                        Distributors must use ESD
                                                                Seagate)                                                      bag and packaging.
                                                                                                                              Encourage End Users to
                                                                                                                              use ESD bag
                                                           Arrived without approved Seagate packaging such
                                                                  as seashell or ESD bag                           External Drives without ESD bag or
                                                                                                                         original box. As long as
                                                                                                                         packaged properly to prevent
                                                                                                                         damage
                                                                                                                   Cords and other peripherals are not
                                                                                                                         required to be returned
2   Signs of       Sign of tampering for external          Empty or tampered enclosure. Product is not of any
         tamperi          product, too light (empty) or          Seagate or Maxtor product families. (Refer to
         ng               with other object inside,              Seagate website for product families)
                          external screw seal is broken.   Broken or damage seal. Clock head or other seal
    Unauthorized   Label/seals                                   punctured, torn, peeled off, lifted, missing or
         modific   Repaired Component                            tampered or imitated
         ation     Returns are Non Seagate or Non          Signs of abuse with repaired or soldered PCBA
                          Maxtor product                         component
                                                           Damage screw threads – signs of attempt of
                                                                 opened or unscrewed


3   Counterfeit    Top Cover Label                         Top cover label with wrong information, misprinting,
        product    Security label (Maxtor brand)                 wrong fonts etc.
                   Baseplate serial nos.                   Fake security label when using blue light
                   PCBA serial nos.                        Mismatch baseplate serial against the top cover
                                                                 information
                                                           Mismatch PCBA serial nos. against the top cover
                                                                 information

                                                                                                                                                  4
                       VMI Check – Acceptance Criteria – Quick Reference
        What to
           Look       How to spot the problem ?                               VOID if                                      Accept if
            for
4     PCBA        Broken PCBA component                                                                      Seagate can accept these.
                  Slight PCBA Component burnt or in     Damage Connector - missing or broken pins.           Note: if the same customers continue to
                         the connector side                  Connector housing broken and damage with                return some units with obvious
                  Burnt PCBA component                       missing portion. Missing or broken pins , for           sign of abusive customer
                  Bent PCBA connector pins                   power or data pins both for PATA or SATA                induced damage, please alert
                                                                                                                     Seagate CSO Account
                  Cracked connector                                                                                  Management
                  Broken Connector                      Broken connector with missing parts
                  Damage pins                           Damage connector with missing pins (Data or power
                                                              pins)

4.1   PCBA        Unathorized modification of           There are signs of tampering or modification such
                        component                             as replacing component (de-solder)
                  Severly burned PCBA
                  Missing component                     Missing component with traces of solder              Missing component accepted if without
                          Corroded and contaminated     Corrosion sipped in the PCBA                               traces of solder
                          PCBA screw damage             There are signs that PCBA screws were removed
                                                              or replaced


5     Baseplate   Signs of abuse or mishandling         There are signs of misuse or mishandling such a
                             Broken baseplate or with         missing part or dented corners cause by G-
                  missing                                     Force ( Accidental or intentional drop to a
                             piece or portion                 hard surface)

                                                        Mounting screw head is damage , worn out or with
                                                              excessive damage screw that cannot be
                         Mounting screw head                  remove
                                                        Screw stuck and the screw head are severely
                                                              damaged and not be able to remove
                         Screw stuck
                                                        Marking cannot be erase by gum eraser or the
                         Indelible marking on the             marking are all over the place on the top
                  baseplate and on the top cover              cover label

                                                                                                                                             5
                                                   VMI Check – Acceptance Criteria – Quick Reference



    What to Look
                      How to spot the problem ?                                   VOID if                                        Accept if
            for

5   Baseplate      Scratches                              Deep scratches indicating abusive handling             Superficial scratches due to normal
         (contin                                                                                                       insertion
         uation)
                            Fake baseplate serial nos.
                   (refer to counterfeit)




6   Top cover      Indelible marking                      Excessive marking using permanent marker that          Using a non-permanent marking and
                                                                cannot be erase easily by normal cleaning              can erased easily
                   Marking that covers important          Marking that covers the serial nos. and/or part nos.
                        information
                   Corrosion , Wet , dented               Signs of customer abuse
                   Security seal missing or voided        Maxtor drive without the label or label were
                                                                damaged and “VOID” word comes out
                   Scratches                              Heavy scratches that damage the top cover              Superficial or light scratches
                   Torn Label                             Excessive label damage and information cannot          Partially torn
                                                                be read
                   Top cover seal
                                                          Signs of tampering on the seal , peeled off or
                                                                punctured


7   Gasket                 Gasket with spaces or          Visible spaces , gaps or cracked line when looking
                   gaps                                          sideways on the baseplate


8   External               Warranty Seal                  Seal is broken or missing                              Seal is intact with slight torn
         Drive
                           USB/Firewire Connector                                                                Goes inside the casing
                                                          Missing Labels and no part no. or serial no. that
                           Labels                               can be use for verification


                                                                                                                                                   6
                           VMI Check – Acceptance Criteria – Detail Reference
Part                   Default Action   Accept if
Sign of tampering on   REJECT           If there are no sign of induces damage (e.g. punctured, torn, peeled off, lifted, missing
      seal
                                              or imitated etc .) on the base plate seal




                       Example of Good (photo)                                       Example of reject ed defect (photo)




                                                                                             sample of damage seal           7
                             VMI Check – Acceptance Criteria – Detail Reference
Part                  Default        Accept If
                          Action
Sign of tampering ,
         screw head
                      REJECT         There are no sign of tampering on the screw : screw strip, screw loose, wrong screw type.
         damage or
         missing




                          Example of Good (photo)                                        Example of rejected defect (photo)




                          no sign of damage, slight                                             screw head damage
                           scratches is acceptable                                                                               8
                       VMI Check – Acceptance Criteria – Detail Reference
Part                  Default Action         Accept If
Unauthorized          REJECT
    modification of
    component




               Example of good component (photo)           Example of rejected defect (photo)




                 Sample of good soldering

                                                           evidence of soldered component
                                                                                                9
                           VMI Check – Acceptance Criteria – Detail Reference
Part           Default Action         Reject If
PCB – Burned   Reject                 Severely burned PCBA and component burnt near the power connector . (approx. 1” from the
      Comp
      onent                               power connector).




                   Example of Rejected defect (photo)                                Example of rejected defect (photo)




                                Burned component                                       Severely burned PCB
                                                                                                                          10
                            VMI Check – Acceptance Criteria – Detail Reference
Part           Default Action   Reject If
PCB- Broken
       Comp
               Accept           If there is a sign of abuse or induced damage or any missing component
       onent




                   Example of Accepted defect (photo)                                Example of rejected defect (photo)




                                                                                               Missing component          11
                            Broken component
                                VMI Check – Acceptance Criteria – Detail Reference
Part                        Default Action     Reject If
Connector cracked or        Accept             Reject if there is a sign of customer abused such as a connector with missing pieces.
      broken




                       Example of Accepted defect (photo)                                    Example of rejected defect (photo)




                                 cracked portion of connector                                                                          12
                          VMI Check – Acceptance Criteria – Detail Reference
Part                 Default Action      Reject If
PCB Connector        Accept              Void warranty if received with missing pins ( data pins or power pins) for both PATA and
    – bent pins                               SATA connector.




                  Example of Accepted defect (photo)                                   Example of Rejected defect (photo)




              Sample of bent SATA pins
                                                                                       Sample of missing power pins
                                                                                                                               13
                              VMI Check – Acceptance Criteria – Detail Reference
Part                   Default Action       Accept If
Indelible marking      REJECT               If the marking can be erased by using a gum eraser , otherwise it is considered indelible extraneous marking.
       at Top cover
       label                                Note: Big company sticker or distributor warranty logo that covers the serial number or part number of the top
                                                 label is considered VOID Warranty.




                      Example of accepted defect (photo)                                             Example of rejected defect (photo)




                                                           gum eraser




           non-permanent marking can be
             erased using a gum eraser
                                                                                                            excessive indelible marking             14
                        VMI Check – Acceptance Criteria – Detail Reference
Part                Default Action     Accept If
Base plate screw    REJECT             If there are no sign of a worn out screw thread or any foreign material inside the screw hole ;
     hole damage




           Example of good mounting screw hole (photo)                               Example of rejected defect (photo)




                                                                                            screw thread worn out
            mounting screw hole with no sign of
                  tampering or damage                                                                                        15
                        VMI Check – Acceptance Criteria – Detail Reference
Part            Default Action      Accept If
Counterfeit     REJECT              Security label have a valid logo when exposed to UV (Black light) and no sign of tampering or
    product                             residue on the label.




                    Example of good (photo)                                           Example of rejected defect (photo)




              Hidden “Maxtor” logo is visible when exposed to
                          black light (UV Light)
                                                                                Counterfeit security label, no “Maxtor” logo under
                                                                                              black light (UV light)                 16
                        VMI Check – Acceptance Criteria – Detail Reference
Part        Defaul    Accept If
                t
                A
                c
                ti
                o
                n
Tampered    REJE      Baseplate serial no. and Top cover serial nos. are both tallied for both Seagate and Maxtor drives.
    produ      C
    ct         T


                     Example of good (photo)                                           Example of rejected (photo)




                           Topcover SN : 5ND4JPBE
                                                                                                     Topcover SN : L3AKQH6G




                                                                                                     Baseplate SN : L3ALM8PG

                                  Baseplate SN : 5ND4JPBE

            ACCEPT: Baseplate and topcover SN are tally                        REJECT: Mismatch SN between topcover and
                                                                                              baseplate                        17
18

								
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