Global Technology PMO Director in Atlanta GA Resume Laura Little

							Laura Little, PMP
Villa Rica, GA 30180                       laura_little8778@bellsouth.net      678-640-2864             http://www.linkedin.com/in/littlela8778

                                                            CAREER OBJECTIVE
Lead innovation efforts from strategic development through solution sustainment by four business capabilities: intelligence, insights,
implications and impacts.

                                                   PROFESSIONAL ACHIEVEMENTS
 Over 100 project success stories in range of $100K to $25M                 Identified and managed change impacts for integration of 12
 Generated additional revenue in excess of $75M based on success             systems affecting over 25 City organization business areas
 Selected to design IBM PMO policies, processes, methods, tools             Highest number of go live help desk calls was 2, processing over
 Earned Value targets all met or exceeded on 90%+ of projects                10,000 transactions the first week with 900 system users
 Led, coached, mentored up to 100 concurrent professional staff             Obtained consensus on business process change
 Brought in to turn around 18 under performing projects                      recommendations across 47 unions in one County government


                                                     PROFESSIONAL EXPERIENCE

Sr. Program Manager – Vesta Partners, USA                                                                                         2012 - 2012

    Pacific Gas & Electric, (San Francisco, CA), Program Manager
    Real time integration of: SAP PM with ESRI and Telvent GIS systems, Intrepid
    Led three projects within Electric Distribution, Gas Transmission and Gas Distribution units; provide deliverable QA, identify delivery issues
    and risks and recommend mitigation strategies. Integrate work project teams to ensure alignment of project team deliverables with the
    overall objectives, budgets and timelines.
    Results: Only Gas projects operating in green status. Electric project is on schedule to deliver successful integration.

Sr. Project Manager – EMA Services, Inc.                                                                                          2010 - 2012

    Cleveland Public Power, (Cleveland, OH), Project Manager
    Implementation of: Infor EAM AP, PO, Inventory modules
    Redesigned inventory, procurement and advanced analytic reporting processes; rolled out pilot program; deployed solution into production
    across other storerooms and yards; defined business case for bar coding project for 2013; trained 57 new hires and new unit end users.
    Results: Client sponsor named “Manager of the Year” for the improvements realized as a result of the project.

    Orange County Utilities, (Orlando FL), Project Manager
    Assessment of: Non-O&M and O&M business areas
    Managed assessment effort to assess organization-wide capabilities and effectiveness in executing industry best practices, identified key
    areas of strength and opportunities for improvement in asset lifecycle management, technology asset tracking and overall financial analysis.
    Results: Identified in excess of $10M in savings, EMA selected to implement Maximo upgrade.

    City of Ottawa, (Ontario Canada), Project Manager
    Implementation of: Maximo Integrated with GIS, SAP, ClickSoftware and Syclo
    Identified, managed over 200 risks associated with redefined business processes and job roles; 60 system integration risks; tracked earned
    value and delivered executive briefings to three business area stakeholders, steering committee; member of vendor PMO team.
    Results: First $2M project live June 2012; second project added based on initial success story.

South Region Practice Director - Infor Global Solutions                                                                             2007 – 2009
    Project Portfolio of 40+concurrent Infor Hansen engagements, added $12M to pipeline
    Created readiness assessments to retain business relationships and drive new revenue. Five assessments conducted for $125K led to $1.1M
    in services revenue within 30 days of completion, all contracts retained. Turned around relationships on brink of lawsuits into
    endorsements, end users continue to speak at conferences about satisfaction and benefits of working with my team.

    San Antonio Water Systems, (Texas), PMO Director
    Real time Enterprise Integration of: Infor Hansen CMMS, CDR, CIS, and Dynamic Portal integration with ESRI GIS, Lawson FMS/HRMS/PR
    Developed and managed project work processes such as project planning, issue management, knowledge management and
    documentation, meeting structure, budget, milestone tracking and reporting for $22M program, own and coordinate the project
    governance process, maintain master program plan of six work stream work plans to ensure work plan alignment and synergy, create
    infrastructure for managing project interdependencies; 900 users trained with two weeks of go-live.
    Results: Restored client confidence, 4 projects deployed into production, recouped $4M deficit by reducing unbilled time 95%.
Laura Little, PMP
Villa Rica, GA 30180                       laura_little8778@bellsouth.net      678-640-2864             http://www.linkedin.com/in/littlela8778


Associate Partner/Sr. Program Manager - IBM Global Business Services                                                                1998 – 2007
Also EPR Consultant, Sr. Consultant, Strategy & Transformation



     Old Castle, (Roswell, GA) Project Manager
    Global Financial and Human Resources Implementation/Integration of: Lawson FMS, Procurement and HRMS
    Mentored client counterpart to build a timeline to rollout business improvements in supply chain, materials management, financial
    performance and KPI and balanced scorecard to track and sustain ERP driven best practices.
    Results: In excess of 2500 users trained in phased global roll out across 250 locations, improved cost controls.

    ERCOT Nodal to Grid Project, (Texas), Project Manager
    PMO Evaluation and Audit Project
    Proved out PMO adoption method including selection of business model to fit client capabilities; created strategy to increase client
    adoption of internal PMO for partnering on complex programs; promoted change within client culture; implemented periodic reviews.
    Results: Client realized an immediate rise in project on time performance and which continued to increase as their PMO matured.

    Clark County (Las Vegas, NV), PMO Lead
    Financials Integration - ERP Software: SAP FICO, MM, PP, EAM, HRMS, Payroll, SEM
    Managed the business process re-engineering associated with the transition to SAP, focused on County Government, University Medical
    Center, Police & Fire, Transportation and Flood Control with many regulatory requirements affecting over 1200 end users.
    Results: $20M project completed on time, on benefit.

    United Way of America (Alexandria, VA), Project Manager
    Financial and Operational Audit: Enterprise application portfolio
    Guided a team conducting a review of the regional entity’s financial position; governance and fiscal stewardship for the regional entity and
    the 31 local entities within the Tri State region; detailed process mapping, cost performance data and review of the each functional area;
    identified major process and governance risks and issues.
    Results: National Board gave unanimous approval to the recommendations set forth and completed a transition plan to execute the
    recommendations including dissolution of the regional entity and dismissal of key regional executives and board members.

    Suffolk County Water Authority, (Long Island, NY), Project Manager
    Plan for Enterprise SAP FICO, HRMS, PR and CIS, EAM, LIMS, Oracle SCADA, and GIS Integration
    Developed project timeline, approach and method, conducted the interviews and assessments of all operations and departments, gathered
    requirements and architected 5 – 10 solution for modernization, created project deliverable templates and coding standards, created
    complex conceptual designs. Results: Proposed modernization plan approved by Board. SAP implemented as recommended.

    United States Army (Ft. Lee, VA), Project Manager
    Design, Build of Custom Real Property Management System: Real Property Management System
    Oversee review of DFAS, Blue Book audit findings of current Inventory Management System and all applicable federal government
    regulations for real property accounting and system design. Developed functional and technical requirements to the pseudo code level to
    sufficient for custom coding the inventory system into a real property management system. Direct custom code development, quality
    testing and deployment for the system.
    Results: System was the first federal system to attain JFMIP certification on the first pass, auditor stated financial audit requirements met.

    Welch Allyn, (Skaneateles Falls, NY), Project Manager
    Enterprise SAP CRM Implementation
    Develop project timeline, approach and method to implement their global rollout of SAP CRM while managing the realization of the value
    elements defined in the client business case in; leveraged Earned Value methodology for project; met frequently with executive
    stakeholders to monitor progress and manage sales force resistance.
    Results: Developed successful rollout approach, client attained or exceeded all forecasted benefits in business case.

    Hand Held Products, (Skaneateles Falls, NY), Project Manager
    Transition to Outsourced Help Desk for: Global SAP Instance
    Oversaw the development and sequencing of the various countdown and cut over activities needed to coordinate the transition from
    another vendor to IBM hosted help desk services. Developed newsletters, global communications and conducted quality assurance reviews
    on all training materials and network and SAP testing to prepare for smooth hand off.
    Results: Coordinated transition with no help desk calls related to transition.
Laura Little, PMP
Villa Rica, GA 30180                    laura_little8778@bellsouth.net   678-640-2864           http://www.linkedin.com/in/littlela8778


                                              EDUCATION AND PROFESSIONAL
Bachelor of Business Administration, Finance & Marketing Concentration                          North Central College, Naperville, IL

Specialized Training & Certifications
PMI: Project Management Professional (PMP) Certification

IBM Training: Six Sigma, Project Management Methods, Financial University, Next Generation Business Leaders, ITIL
Infor EAM and Hansen (EAM, CIS and CDR), Lawson, Maximo, Oracle (also JDE, PeopleSoft, Siebel), SAP (FICO, MM and PM)