Global Technology PMO Director in Atlanta GA Resume Laura Little
Laura Little as a global technology PMO director has lead innovation efforts from strategic development through solution sustainment by four business capabilities: intelligence, insights, implications and impacts.
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Laura Little, PMP Villa Rica, GA 30180 firstname.lastname@example.org 678-640-2864 http://www.linkedin.com/in/littlela8778 CAREER OBJECTIVE Lead innovation efforts from strategic development through solution sustainment by four business capabilities: intelligence, insights, implications and impacts. PROFESSIONAL ACHIEVEMENTS Over 100 project success stories in range of $100K to $25M Identified and managed change impacts for integration of 12 Generated additional revenue in excess of $75M based on success systems affecting over 25 City organization business areas Selected to design IBM PMO policies, processes, methods, tools Highest number of go live help desk calls was 2, processing over Earned Value targets all met or exceeded on 90%+ of projects 10,000 transactions the first week with 900 system users Led, coached, mentored up to 100 concurrent professional staff Obtained consensus on business process change Brought in to turn around 18 under performing projects recommendations across 47 unions in one County government PROFESSIONAL EXPERIENCE Sr. Program Manager – Vesta Partners, USA 2012 - 2012 Pacific Gas & Electric, (San Francisco, CA), Program Manager Real time integration of: SAP PM with ESRI and Telvent GIS systems, Intrepid Led three projects within Electric Distribution, Gas Transmission and Gas Distribution units; provide deliverable QA, identify delivery issues and risks and recommend mitigation strategies. Integrate work project teams to ensure alignment of project team deliverables with the overall objectives, budgets and timelines. Results: Only Gas projects operating in green status. Electric project is on schedule to deliver successful integration. Sr. Project Manager – EMA Services, Inc. 2010 - 2012 Cleveland Public Power, (Cleveland, OH), Project Manager Implementation of: Infor EAM AP, PO, Inventory modules Redesigned inventory, procurement and advanced analytic reporting processes; rolled out pilot program; deployed solution into production across other storerooms and yards; defined business case for bar coding project for 2013; trained 57 new hires and new unit end users. Results: Client sponsor named “Manager of the Year” for the improvements realized as a result of the project. Orange County Utilities, (Orlando FL), Project Manager Assessment of: Non-O&M and O&M business areas Managed assessment effort to assess organization-wide capabilities and effectiveness in executing industry best practices, identified key areas of strength and opportunities for improvement in asset lifecycle management, technology asset tracking and overall financial analysis. Results: Identified in excess of $10M in savings, EMA selected to implement Maximo upgrade. City of Ottawa, (Ontario Canada), Project Manager Implementation of: Maximo Integrated with GIS, SAP, ClickSoftware and Syclo Identified, managed over 200 risks associated with redefined business processes and job roles; 60 system integration risks; tracked earned value and delivered executive briefings to three business area stakeholders, steering committee; member of vendor PMO team. Results: First $2M project live June 2012; second project added based on initial success story. South Region Practice Director - Infor Global Solutions 2007 – 2009 Project Portfolio of 40+concurrent Infor Hansen engagements, added $12M to pipeline Created readiness assessments to retain business relationships and drive new revenue. Five assessments conducted for $125K led to $1.1M in services revenue within 30 days of completion, all contracts retained. Turned around relationships on brink of lawsuits into endorsements, end users continue to speak at conferences about satisfaction and benefits of working with my team. San Antonio Water Systems, (Texas), PMO Director Real time Enterprise Integration of: Infor Hansen CMMS, CDR, CIS, and Dynamic Portal integration with ESRI GIS, Lawson FMS/HRMS/PR Developed and managed project work processes such as project planning, issue management, knowledge management and documentation, meeting structure, budget, milestone tracking and reporting for $22M program, own and coordinate the project governance process, maintain master program plan of six work stream work plans to ensure work plan alignment and synergy, create infrastructure for managing project interdependencies; 900 users trained with two weeks of go-live. Results: Restored client confidence, 4 projects deployed into production, recouped $4M deficit by reducing unbilled time 95%. Laura Little, PMP Villa Rica, GA 30180 email@example.com 678-640-2864 http://www.linkedin.com/in/littlela8778 Associate Partner/Sr. Program Manager - IBM Global Business Services 1998 – 2007 Also EPR Consultant, Sr. Consultant, Strategy & Transformation Old Castle, (Roswell, GA) Project Manager Global Financial and Human Resources Implementation/Integration of: Lawson FMS, Procurement and HRMS Mentored client counterpart to build a timeline to rollout business improvements in supply chain, materials management, financial performance and KPI and balanced scorecard to track and sustain ERP driven best practices. Results: In excess of 2500 users trained in phased global roll out across 250 locations, improved cost controls. ERCOT Nodal to Grid Project, (Texas), Project Manager PMO Evaluation and Audit Project Proved out PMO adoption method including selection of business model to fit client capabilities; created strategy to increase client adoption of internal PMO for partnering on complex programs; promoted change within client culture; implemented periodic reviews. Results: Client realized an immediate rise in project on time performance and which continued to increase as their PMO matured. Clark County (Las Vegas, NV), PMO Lead Financials Integration - ERP Software: SAP FICO, MM, PP, EAM, HRMS, Payroll, SEM Managed the business process re-engineering associated with the transition to SAP, focused on County Government, University Medical Center, Police & Fire, Transportation and Flood Control with many regulatory requirements affecting over 1200 end users. Results: $20M project completed on time, on benefit. United Way of America (Alexandria, VA), Project Manager Financial and Operational Audit: Enterprise application portfolio Guided a team conducting a review of the regional entity’s financial position; governance and fiscal stewardship for the regional entity and the 31 local entities within the Tri State region; detailed process mapping, cost performance data and review of the each functional area; identified major process and governance risks and issues. Results: National Board gave unanimous approval to the recommendations set forth and completed a transition plan to execute the recommendations including dissolution of the regional entity and dismissal of key regional executives and board members. Suffolk County Water Authority, (Long Island, NY), Project Manager Plan for Enterprise SAP FICO, HRMS, PR and CIS, EAM, LIMS, Oracle SCADA, and GIS Integration Developed project timeline, approach and method, conducted the interviews and assessments of all operations and departments, gathered requirements and architected 5 – 10 solution for modernization, created project deliverable templates and coding standards, created complex conceptual designs. Results: Proposed modernization plan approved by Board. SAP implemented as recommended. United States Army (Ft. Lee, VA), Project Manager Design, Build of Custom Real Property Management System: Real Property Management System Oversee review of DFAS, Blue Book audit findings of current Inventory Management System and all applicable federal government regulations for real property accounting and system design. Developed functional and technical requirements to the pseudo code level to sufficient for custom coding the inventory system into a real property management system. Direct custom code development, quality testing and deployment for the system. Results: System was the first federal system to attain JFMIP certification on the first pass, auditor stated financial audit requirements met. Welch Allyn, (Skaneateles Falls, NY), Project Manager Enterprise SAP CRM Implementation Develop project timeline, approach and method to implement their global rollout of SAP CRM while managing the realization of the value elements defined in the client business case in; leveraged Earned Value methodology for project; met frequently with executive stakeholders to monitor progress and manage sales force resistance. Results: Developed successful rollout approach, client attained or exceeded all forecasted benefits in business case. Hand Held Products, (Skaneateles Falls, NY), Project Manager Transition to Outsourced Help Desk for: Global SAP Instance Oversaw the development and sequencing of the various countdown and cut over activities needed to coordinate the transition from another vendor to IBM hosted help desk services. Developed newsletters, global communications and conducted quality assurance reviews on all training materials and network and SAP testing to prepare for smooth hand off. Results: Coordinated transition with no help desk calls related to transition. Laura Little, PMP Villa Rica, GA 30180 firstname.lastname@example.org 678-640-2864 http://www.linkedin.com/in/littlela8778 EDUCATION AND PROFESSIONAL Bachelor of Business Administration, Finance & Marketing Concentration North Central College, Naperville, IL Specialized Training & Certifications PMI: Project Management Professional (PMP) Certification IBM Training: Six Sigma, Project Management Methods, Financial University, Next Generation Business Leaders, ITIL Infor EAM and Hansen (EAM, CIS and CDR), Lawson, Maximo, Oracle (also JDE, PeopleSoft, Siebel), SAP (FICO, MM and PM)
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