Role Profile (OGC)
IT Service Management
Job Title: Job Reference: 0056CEO4
(ITSM) Portfolio Manager
Directorate: Central Group Team: Best Management Practice
Band 4 (Equivalent to
Line Manager Frances Scarff Band:
Operational Delivery Closing Date: 12th October 2009
£31,601 - £39,750 (Norwich)
£35,179 - £44,250 (London)
The Office of Government Commerce (OGC) is an independent office of HM Treasury,
established in 2000 to help Government deliver best value from its spending. The OGC works
with central Government departments and other public sector organisations to ensure the
achievement of six key goals:
Delivery of value for money from third party spend;
Delivery of projects to time, quality and cost, realising benefits;
Getting the best from the Government’s £30bn estate;
Improving the sustainability of the Government’s operations and estate, including
reducing carbon emissions by 12.5% by 2010-11, through stronger performance
management and guidance;
Helping achieve delivery of further Government policy goals, including innovation,
equality, and support for small and medium enterprises (SMEs);
And driving forward the improvement of central Government capability in procurement,
project and programme management, and estates management through the
development of people skills, processes and tools.
OGC provides policy standards and guidance on best practice in procurement, projects and
estate management, and monitors and challenges Departments’ performance against these
standards, grounded in an evidence base of information and assurance. It promotes and
fosters collaborative procurement across the public sector to deliver better value for money and
better public services; and it provides innovative ways to develop Government’s commercial
and procurement capability, including leadership of the Government Procurement Service.
OGC requires staff with drive, energy and enthusiasm to deliver this mandate working closely
with departments and suppliers to improve procurement capacity and effectiveness, and
intervening and challenging where needed to achieve results. The OGC cultivates a
performance driven culture and high standards of professionalism, operating within an
integrated flexible working environment that optimises the use of available resources.
As the ITSM Portfolio Manager you will manage relationships with partners to ensure OGC’s
service management guidance, the Information Technology Infrastructure Library (ITIL) is
maintained and disseminated effectively, the role includes the need to establish and manage
relationships with the international service management community in support. Additionally you
will need to liaise across UK government to understand the public sector requirements of
service management (generic and IT specific), focusing on improving service management
across UK Public Sector.
With a commercial and delivery background, you will be able to establish effective working
relationships with senior officials and your counterparts in other government bodies and
industry. Alongside the Team Head, you need to be able to work flexibly to cope with an
expanding portfolio of products and contracts, which the unit may be asked to manage on
behalf of OGC.
Direct partner activities in relation to delivery of service management (ITIL) products
(including representing OGC on the ITIL Qualification Board). In particular to take
appropriate decisions on portfolio activities and use of public funds under direction of the
Head of Best Management Practice (BMP).
o Direct partners actions on development of all ITIL products, when appropriate
escalating issues to BMP Head. Including, confirming products meet agreed scope
and also to contribute, and advise on, technical content when appropriate.
o Advise and make recommendations on public sector requirements ensuring these
are appropriately incorporated into the ITIL products.
o Ensure appropriate processes exist so that there is sufficient supply of publications
and examinations to meet demand (on a global basis). This includes ensuring that
the multiple examinations institutes are appropriately managed and that APMG’s
dual role (as Accreditor and exam institute) is not abused.
o Confirm resource requirements and allocation of funds from OGC and partners to
develop agreed ITIL products.
Undertake activities to support and promote OGC guidance and ensuring that guidance is
maintained and disseminated effectively, i.e. undertake advocacy for OGC service
management products, as well as assist in organising events.
Liaise across UK government, providing expert opinion and advice on IT service
management topics covered by the OGC portfolio. Having understood the public sector
requirements for ITSM, make recommendations for changes to the ITIL products and
services provided under the contracts ensuring there is a focus on improving adoption of
good practice across UK Public Sector.
Coordinate the ITSM Reference Group to ensure the OGC guidance remains ‘fit for
purpose’. i.e. having the responsibility to use the output from these groups to scope
changes to the ITIL portfolio so that it balances OGC and UK public sector requirements
with commercial market needs.
Manage and maintain relationships with the international ITSM community, i.e. liaise across
ITSM community, contribute to (and provide expertise and advise to) initiatives run by
professional bodies and liaising with standards bodies such as BSI. Particularly focusing on
improving capability of UK Public Sector.
Direct partner activities in relation to marketing and communications activities for ITSM and
contribute to the Combined Strategy Board. Take overall responsibility for partner web
development to support the ITIL Portfolio.
Ensure OGC and the partners maintain an up-to-date set of ITSM case studies to show
people the benefits of adopting standards/best practice.
Knowledge Requirements Skills Requirements
Expertise in IT service management. In Strong relationship management skills
particular knowledge and understanding and the ability to represent OGC internally
of the OGC Portfolio ITSM products (ITIL). and externally. Along with good oral and
Must be a Qualified ITSM practitioner, written communication skills.
preferably ITIL qualified. Note: This will Well developed management skills to
require at least 2 years real experience in provide clear direction and leadership for
some aspect of service delivery. others to follow; and, the ability to coach
Knowledge and understanding of contract others to their full potential. Including a
management. knowledge and understanding of equality
Good organisational skills: ability to take- and diversity issues and have experience
on complex tasks, prioritise, plan and of managing (ability to manage) diverse
maintain a focus on delivery. With the teams.
ability to respond flexibly to work demands The ability to promote the benefits of
to meet the challenges of the evolving working in new ways and help others to
In areas not qualified to practitioner level,
then needs qualifications to, at least,
Foundation levels of ITIL®, PRINCE2™,
Managing Successful Programmes (MSP)
and management of Risk (M_o_R®) or
willingness to work towards these.
Key Competencies (select up to 5 competencies to be used in the interview process)
Working Together X X Building Trust
Customer Focus X Knowledge Sharing X
Delivering Results X Managing Change
The preference is for this post to be based in Norwich (although London would be considered) but it will
require frequent travel to attend UK based meetings and events. This is a full time post, and flexible
working hours can be accommodated.
To apply for this post, you should complete an application form and submit it
to firstname.lastname@example.org copying in email@example.com, (HR Central Services)
quoting the job reference number in your request.
The OGC is committed to a policy of equal opportunities for all, regardless of gender, marital status,
age, ethnic origin, disability, religion, sexual orientation or personal background.
The OGC guarantees to interview any disabled applicants, provided they meet the minimum criteria for
the post, and inform HR Central Services of their eligibility for a guaranteed interview in their covering
This post is being advertised via the following process:
This post is subject to a full open competition and will be advertised internally and
externally via a civil service trawl and media advert. All are eligible to apply regardless of X
Civil Service Trawl
This post is being advertised internally and via a civil service trawl. Only permanent
employees and staff employed on a fixed term basis via open competition are eligible to
apply for this post.
This post is being advertised internally. Only permanent employees and staff employed
on a fixed term contract via open competition are eligible to apply for this post.
Open on Promotion? Y
If in doubt about your eligibility to apply for this post please contact HR Central Services on 0207
2704741 for further advice.