Comments, Complaints and Compliments by cYevV8B

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									Facilities Directorate - Estates and Campus Support Services (E&CSS)
Comments, Complaints and Compliments                                        What would you like us to know?
                                                                            (please provide as much information as you can including specific
                                                                            job/project reference where applicable)
You can use this form to pass on a comment, complaint or
compliment about our services, including suggestions for                    _________________________________________________________
improvement.

Where possible we would like you to make your views known at the            _________________________________________________________
point at which we provided our service. If this is not practicable or if,
in respect of a complaint, this proves to be unsatisfactory then please     _________________________________________________________
complete the form and hand it to a member of staff, post it to the
Helpdesk or visit www.leeds.ac.uk/estate_services and pass the              _________________________________________________________
information to us on-line.
                                                                            _________________________________________________________
Personal Details
                                                                            _________________________________________________________
Please provide the following details so that we can contact you about
your comments.                                                              _________________________________________________________

First Name: ……………………………………….…………………………                                      _________________________________________________________

Surname: ……………………………………………………………………                                         _________________________________________________________

Department or contact address:                                              _________________________________________________________

…………………………………………………………………………………                                             What would you like us to do to fully take account of your comments?

…………………………………………………………………………………                                             _________________________________________________________

Phone No: ……………………………………………………………………                                        _________________________________________________________

E-mail: ………………………………………………………………………..                                       _________________________________________________________

                                                                            What we will do:
What service area of Estates and CSS do you wish to comment on:
                                                                            We will acknowledge your comments within two working days of receipt.
____________________________________________________________________        If you have passed on a complaint we will also tell you who will be
                                                                            looking into your complaint and keep you regularly updated until the
_______________________________________________________                     issue is fully resolved.
152mab/smw
Facilities Directorate - Estates and Campus Support Services (E&CSS)




152mab/smw

								
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