LMUKG 1755 Business Process Analyst

							                           Business Process Analyst

Job Reference:                        LMUKG - 1755
LM People Job Code/Title:             Business Process Anlyst
Location:                             Gloucester/Cheltenham
Programme / Functional Group:         TCP TO - Applications Management and Test Service
Support

Description of Business Environment: The programme is a very dynamic, joint
programme office information technology-focused effort with multiple subcontractors
supporting an operational, mission critical project. Projects on the programme typically
take the form of Task Orders (TO), which cover a wide range of budget, duration, scope,
technology, and product types. All activity is undertaken working very closely with the
customer in a genuine Integrated project environment.

Specific Job Description: The position will be full-time within the Delivery area
supporting a programme that is developing cutting edge software and cyber solutions for
both Customer and Lockheed Martin enterprises. The position requires a logical thinker,
self starter, and sociable person with an ambitious outlook on life. Conceptual knowledge
of information and security systems would be an advantage, as would a strong educational
grounding. Work location is based around the Gloucester/Cheltenham area.

The Business Services/Systems Analyst is responsible to the Business Services Manager
for supporting the operational delivery of all core services and outputs. This position
requires experience within an ITIL environment with experience of working as part of a
highly motivated team.

The main responsibilities for this position are:

• Engagement with the Leadership of the Business to support the delivery of core services
to agreed Service Level Agreements (SLAs) and to meet all Key Performance Indicators
(KPIs)
• Engagement with TCP Technology SMEs to assist with the delivery of IT enabled
transformation strategies across all sectors.
• Engagement with the Business Services Departments to provide the required level of
Infrastructure support to Application Development and Business Analysis activities.
• Assisting in establishing priorities, objectives, and procedures
• Assist in training and developing each Team member to their full potential, promoting
involvement and building the team towards self-sufficiency.
• Assist in the change management and configuration management to ITIL standards.
• Work closely with internal and external customers.Stakeholders to ensure objectives and
deliverables are sufficiently monitored and ultimately achieved.
Required Skills:
• Have a ‘can do’ attitude.
• Highly Proficient in MS Word, Excel and Outlook.
• Basic IT skills in MS Project, PowerPoint and Visio.
• Sound communication (oral and written) skills; the ability to listen effectively, react
appropriately to feedback and construct an effective working environment.
• Good Interpersonal skills including the ability to negotiate to fair and reasonable
conclusions.
• Ability to work under pressure and is pro-active in prioritising issues.
• Ability to operate independently.
• Must possess the highest personal standards and integrity.
• Confident self starter capable of handling a myriad of enquires/problems without
appreciable direction.
• Logical thinker, unphased with new challenges.
• Ability to resolve issues of contention and conflict
• Demonstrate ITIL best practices.
• Ability to change operational procedures to ensure results are achieved and maximised
• Strong communication and presentation skills
• Demonstrated collaboration, teaming and mentoring skills.

Desired Skill:
• Demonstrable experience in an Admin or Customer Support related role.
• Ability to adapt to changing priorities and demands.
• Understands the need for and has awareness of UK Policy and requirements in handling
data and records.
• Interest in Prince2 or other Association of Project Management methodology training
(Foundation Level) and or qualifications.
• Composed and effective.
• Knowledge of formal project management methodology
• Compliance/Assurance experience within Government or large Corporation
• Understanding of Quality Management Systems
• Knowledge of Information Security principles

Standard Job Description: Analyzes business and technical processes to formulate and
develop new and modified business information processing systems, such as production
and inventory control systems, financial tracking systems, marketing and human resources
systems. Represents the business unit to define requirements and business cases for the
technology developments. Coordinates with business and technology teams, ascertaining
system requirements, such as program functions, output requirements, input data
acquisition, and system techniques and controls. Requires knowledge of e-commerce
tools, computer system capabilities, business processes, and work flow.
Typical Minimum Education & Experience:
Ideally require a Bachelors degree from an accredited college and capability typically
achieved through around 6 years of professional experience. Will also consider
individuals with equivalent experience / combined education.
Considered career or journey level.